Reviews France Trampoline

A bit disappointed because we wanted a trampoline with a diameter of start up 300 or 360 but not available for a birthday on 19/05/2021 (available only a month later), so we settled for a start up 250 in stock. And very disappointed with the quality of the spring protections as they were already torn after the first uses. The elastic attachment system is very poorly designed and forces a strong tension on the protective foam which has torn!!!

Very long delivery times. I was supposedly warned before validating my order... We waited and are happy with the product. It was the delay that was really long..

No assembly instructions ... a hassle

It went well

Why mediocre? Simply because I ordered an XXL pack and to my surprise, the order confirmation had the protective cover package crossed out upon receipt of the trampoline. Why? I don't know, no explanation. I contacted customer service, who told me to send a copy of the delivery note, which I did on May 25. But no further explanations. And to this day, I still have no response. I don't even know if I will receive the cover. And yet, I could have given 4 or 5 stars considering the quality. But today, I feel cheated. Too bad.

Website is mediocre, many items out of stock! Great trampoline but the delivery was pathetic! I waited 17 days for an order that was supposed to be delivered in 5 days.

Shipping costs more than the ordered item. *** euros for a part worth 25 €. And on top of that, the delivery leaves much to be desired, delay, dropped off carelessly in front of our house, without warning. I am really disappointed.

Delivery expected in 4 months is too long

Product conforms to my expectations. However, delivery time was extremely long.

No reminder email when the product became available after order and payment by bank transfer

No communication problem but big difficulty to get the requested product.

I informed customer service with supporting photos that I found the shackles too small.

We received the trampoline a few weeks ago. The delivery time (about 2 months) was respected. However, the carrier, instead of placing the packages properly, dropped them in 1 minute flat in the slope of our garage. The boxes therefore fell along the slope while the carrier was leaving. Incredible, fortunately no breakage. Assembling the trampoline is laborious (2 adults minimum for 1 day). Once assembled, the product meets our expectations, the children are having fun.

When returning, I was not fully refunded even though everything was NEW! I also paid for the shipping costs myself!

Net of poor quality compared to the original! At this price I expected better

The 2 items were not available at the same time but I had to ask to have the delivery of what was available. I think this could have been offered. I repurchased a complete net and a protective cover for an old trampoline, I would have liked a commercial gesture as it was a big budget and there were offers on the site. I was told there were no more promotions. It's a bit disappointing.

I am disappointed with the quality of the trampoline pad which does not match in foam thickness or skirt length to the original despite what customer service says: I checked with the old pad that I replaced.

Efficient delivery. Product well packaged. However, I had an incident after a month of use because the metal ring connecting the rope to the pulley broke at the end of the course. Fortunately without injury but we were very scared

Wrong delivery

The net is too long to put on the Sky Line it drags on the ground. And we received it with only one carabiner...

Very long supply times, springs still not delivered and trampoline damaged for over a month

In particular, the shipping process and customer service regarding the problem that occurred was annoying.

I THINK THEY SHOULD MAKE RETURNS OF MATERIAL MORE PRACTICAL. VERY LONG THE DAYS FROM WHEN THE MATERIAL IS ORDERED UNTIL IT IS DELIVERED.

The quality of the products is there but very disappointed regarding the delivery time and the information provided following my call. Indeed, I took the care to call to ensure that the order would arrive before 24/04, the date of my daughter's 10th birthday. I was confirmed that despite the out of stock of one product, the others would be delivered before (so 2 packages). And finally, I received everything today.

Package received quickly! But once installed, the ladder is unsuitable for my setup. The slackline of the ninja course needs to be very high to prevent the ladder from dragging on the ground! Moreover, it is unsuitable for young children! A product that will not be used!

Simple and quick transaction. But the product is a bit too expensive for the quality and performance.

A bit disappointed by the model recommended by default (as the other more expensive one was out of stock): impossible to put the ladder with this model, size too small, attachment system under the trampoline different from the previous one, more complicated and long (I would have liked this to be noted in the description). I regret not having waited for the restocking of the more expensive product. Otherwise, the product seems to be of good quality and was easy to assemble.

I appreciated the information provided. The trampoline net seems to be of good quality (to see in the duration). However, the fixing hooks at the base are plastic and they break one after the other from the first uses.

Package arrived wet from a cleaning product coming from a punctured can in the transport truck. I accepted the package anyway after checking but I had to unpack it immediately to prevent the product from damaging the whole.

Ball arrived with a loose seam

Moderately satisfying set. The functions of the safety net are very random, almost all the hooks break. Also, the spring protection pad does not suit me, it keeps lifting. Average safety.

Assembly problem. We had to force a lot to assemble the bars that did not seem to fit, and the assembly was difficult and took a long time.

The arcs of the circle were not drilled for the fixing screw that goes through (the reference of the arcs was given to me by your services for the model of my trampoline). Being handy, I quickly solved the problem but for someone not equipped and not handy, this can be a big problem. Otherwise very well packaged, fast delivery.

No problem with the ordered products. Only downside 20 springs ordered 18 received. Complaint made by email, no response to date!

Very significant delay, several months, in the delivery of the product which cannot probably be entirely attributed to the health crisis. Moreover, the delivery was made in 2 parts with an interval of more than 6 months between the two receptions. Otherwise, the product is of very good quality.

Quality product...super only complaint is the very long delivery time. I had to call because the product was supposed to be delivered, email in support, but nothing. I had to call the carrier who had subcontracted to another... it took time... the delivery person was very nice 5 stars but their company is too slow...

Product is completely compliant and satisfactory. Delivery of the product needs to be reviewed. Package delivered with defective and torn packaging. Delivery person was not very concerned about the problem.

Good product but delivery wait time too long.

Hello In 2015 I placed an order, everything went well In January 2021 I reordered. I had a problem with a part that does not fit (the Velcro does not match) I reported it but they did not want to send me the defective part. They told me it was JUST aesthetic. Today I paid for a trampoline whose aesthetics do not match what I ordered.

Impeccable service