English
★★★★★
based on 21895 reviews published
Latest neutral customer reviews
Waiting time much too long, item ordered in April, received in July. Too bad.
Professional refund service. Ineffective expert customer service to help a customer looking for a product
The product is in line with what we expected. The delivery service was very disappointing.
Delivery OK / Return email keeps coming back / Am I thus forced to keep the goods?
A customer service that answers questions well but a delivery time that is really too long
One of the parts was bent, but since the delivery was delayed, we didn't want to wait yet
Not too happy... A fairly large order to please our children and the packages arrived open with missing items
Damaged bars. Very difficult to assemble.
It's a shame not to have been warned at the time of payment that the delay was so long.
Products (description not detailed enough) quite regularly out of stock which leads to quite long delivery times!!!!!
Big delivery delay, however the reception of your services was very good, the person was very pleasant. The compensation was very appreciated by my son.
Very long delivery time, but items received for warranty repair
Regarding customer service, the waiting time for the replacement of a defective jumping mat was very long...
Well conforms to the announcement. Careful delivery
Ultra long delivery: order placed in March to be delivered in June, announced at the time of ordering but quite vague, so very long for a child who is waiting to use their trampoline. I chose to order the mat on this site because the photo showed an identical screen-printed jump4fun mat and the one received was marked France rampoline. If this had been indicated at the time of ordering, I would have placed my order on another site for a much faster delivery and also cheaper. Regarding the quality of the mat, it seems correct but the quality remains different, at least visually and to the touch compared to the original one, but too early to judge the resistance.
More than a month of waiting for a basketball hoop?
Hello, the order and delivery service were very well handled. However, I have a few comments to make about the product itself: - lack of precision in the assembly manual (=> we tore a tube cover) - a missing bolt - hooks holding the safety net are breaking
A bit disappointed because we wanted a trampoline with a diameter of start up 300 or 360 but not available for a birthday on 19/05/2021 (available only a month later), so we settled for a start up 250 in stock. And very disappointed with the quality of the spring protections as they were already torn after the first uses. The elastic attachment system is very poorly designed and forces a strong tension on the protective foam which has torn!!!
Very long delivery times. I was supposedly warned before validating my order... We waited and are happy with the product. It was the delay that was really long..
No assembly instructions ... a hassle
It went well
Why mediocre? Simply because I ordered an XXL pack and to my surprise, the order confirmation had the protective cover package crossed out upon receipt of the trampoline. Why? I don't know, no explanation. I contacted customer service, who told me to send a copy of the delivery note, which I did on May 25. But no further explanations. And to this day, I still have no response. I don't even know if I will receive the cover. And yet, I could have given 4 or 5 stars considering the quality. But today, I feel cheated. Too bad.
Website is mediocre, many items out of stock! Great trampoline but the delivery was pathetic! I waited 17 days for an order that was supposed to be delivered in 5 days.
Shipping costs more than the ordered item. *** euros for a part worth 25 €. And on top of that, the delivery leaves much to be desired, delay, dropped off carelessly in front of our house, without warning. I am really disappointed.
Delivery expected in 4 months is too long
Product conforms to my expectations. However, delivery time was extremely long.
No reminder email when the product became available after order and payment by bank transfer
No communication problem but big difficulty to get the requested product.
I informed customer service with supporting photos that I found the shackles too small.
We received the trampoline a few weeks ago. The delivery time (about 2 months) was respected. However, the carrier, instead of placing the packages properly, dropped them in 1 minute flat in the slope of our garage. The boxes therefore fell along the slope while the carrier was leaving. Incredible, fortunately no breakage. Assembling the trampoline is laborious (2 adults minimum for 1 day). Once assembled, the product meets our expectations, the children are having fun.
When returning, I was not fully refunded even though everything was NEW! I also paid for the shipping costs myself!
Net of poor quality compared to the original! At this price I expected better
The 2 items were not available at the same time but I had to ask to have the delivery of what was available. I think this could have been offered. I repurchased a complete net and a protective cover for an old trampoline, I would have liked a commercial gesture as it was a big budget and there were offers on the site. I was told there were no more promotions. It's a bit disappointing.
I am disappointed with the quality of the trampoline pad which does not match in foam thickness or skirt length to the original despite what customer service says: I checked with the old pad that I replaced.
Efficient delivery. Product well packaged. However, I had an incident after a month of use because the metal ring connecting the rope to the pulley broke at the end of the course. Fortunately without injury but we were very scared
Wrong delivery
The net is too long to put on the Sky Line it drags on the ground. And we received it with only one carabiner...
Very long supply times, springs still not delivered and trampoline damaged for over a month
In particular, the shipping process and customer service regarding the problem that occurred was annoying.
I THINK THEY SHOULD MAKE RETURNS OF MATERIAL MORE PRACTICAL. VERY LONG THE DAYS FROM WHEN THE MATERIAL IS ORDERED UNTIL IT IS DELIVERED.