Reviews France Trampoline

Missing steel cable and nut of the right size. Missing rope for the plastic seat to be able to reattach it to the cable.

The package was in very bad condition.

We have a somewhat mixed opinion of our order, after ordering a premium trampoline net with a velcro wallet closure, we received the net identical to the standard model. After an email to address this order issue, we were told that we indeed received the ordered model and that the velcro model is no longer marketed. Nothing indicates on the product that it is indeed premium and therefore thicker and more resistant than the standard. In any case, the net received is thinner than the original. Best regards ***

Order received in two parts with a lot of delay. Almost 2 months late for only part of the order and a good month later for the rest! An incorrect phone advice on the possibility of the tent fabric with the ordered model led to the cancellation of the tent fabric order.

Delivery times are way too long

Hello, Products conform and of good quality. However, delivery times are really too long! Part announced as out of stock but deliverable in three weeks, received more than three months later. Two orders and the same problem twice! It would be better to announce longer delivery times, at least we know. Have a nice day.

Disappointment for the anchoring kits and the cover received almost a month and a half later, without giving any news in the meantime

Unfortunately, the trampoline did not arrive at the pre-ordered time. I was only informed about this later, but that it was delivered almost a month later was not mentioned, nor that it was only a partial delivery. I also found it unfortunate that some emails were sent in French.

Order took a very long time to arrive.

Unacceptable delivery, the delay of more than 2 months after the deconfinement I understand therefore delivery scheduled for mid-July, but after the announced delay no delivery, forced to follow up, new delay announced for September 1, so more than a month of delay, and another week after this announced delay on September 1 to receive it!

We are very happy with the ordered product but we were disappointed with the delivery date because we needed the cover for the arrival of our grandchildren and we did not receive it. But you explained to us that it was not available given the general context. Unfortunately for us. As a result, the cover has still not been used, what a shame.

Quality material, we purchased the Apollo Sport 500 Trampoline Pack. We are happy with the product, which conforms to the description on the site. However, we are very disappointed with the delivery: our delivery date was postponed 3 times without being notified. There is a real lack of communication between the provider and the customer. This is not normal. We can understand that there may be delays, but we would have liked to be informed, it is a minimum respect for customers. We therefore had to send several emails to obtain satisfaction. Very disappointed with the delivery.

Delivery problem. No way to contact the delivery company...

Too bad because everything is perfect except that on the trampoline we have a defective spring and despite the photos sent, the seller remains in bad faith saying that this is normal, not very commercial especially having received the protective cover with a month and a half delay! So too bad given the price of the product to end up with a bad note especially since sending a spring would not have cost the company!

Hello, We were delivered after 4 months, but I understand that COVID did not allow you to stock properly. However, upon delivery, some parts were missing. You took that into account and we were delivered a few days later. So nothing serious.

Great difficulties with delivery despite the additional fees for express delivery. Information provided by the telephone service incorrect and order tracking cumbersome

Products not quite compliant. Delivery times not respected

This order follows a defective order that caused an accident

*** As for the service, not so much. I understand that the Covid situation we are all experiencing does not help, but the waiting time has been excessive. It is true that I was offered a refund, but I believe that with such a delay the company should have assumed more responsibility.

Several months of waiting... Certainly the coronavirus passed through there, but I had to make all the efforts to get regular updates!

Long delivery time

Deadlines not met. Delivery of net attachments with an incompatible size, so a reminder to request a shipment with the correct attachments this time. Reception of the ladder 1 month after the trampoline...

During the COVID crisis, I understand that the delays were extended; however, the payment was processed immediately, about two months before delivery. This business practice is ***

7 out of 10

The products are of very good quality but on this last order, the delivery times were really long... and we had no commercial gesture. It's a shame

Very good quality trampoline but many back and forth to obtain a complete trampoline (error in the delivered parts, missing parts in the first delivery).

Delivery time of more than 3 months we were informed but 3 weeks more for delivery is exaggerated ("your package has left!!" and 3 weeks later still nothing)

The product meets my needs, but the delivery time is really very long.

The delivery time was very significant and heavily impacted by the COVID-19 crisis. Nevertheless, the information about the delay given in this context was respected. The quality of the material is not evaluated since it has not yet been installed.

Excessively long supply time and delivery in two parts a month apart. Installation guide very brief and needs to be revised both in terms of text and illustrations.

We found the item we wanted but the announced shipping delay was already long and was further extended due to an error in processing our order apparently. Other than that, the item meets our expectations and was well packaged.

Delivery time much longer than announced and without being informed.

My order in March, certainly due to COVID, but delivery in August... even if the quality of the product seems good. The duration of receipt without news was not correct. And unfortunately, the size is a bit too big, but that is not your fault.

Delivery time way too long.

Supply delays were way too long. Had to follow up by phone.

Lack of communication when there are delivery delays.

Delivery time greatly exceeded

Hello, So for the information, super happy, however the delay with COVID was too long... We received the package but it was open and the springs, bolts... were in another box and during assembly, the bolts were missing. We wrote to you to report the damages and losses but to this day we still have not received a response from you.

I couldn't order the right net for my trampoline and FT didn't help me at this stage so I kept this net that I adapted.

Late delivery in advance and delayed without warning, new information received only after complaint