English
★★★★★
based on 21895 reviews published
Latest neutral customer reviews
Very good product, very good communication. I take away 2 stars because there is no assembly manual and the little that exists is in English. So for a product made in France, hats off!
Very very long delay (but with the confinement problem). One of the items did not meet my expectations (no elastic in the replacement fiberglass arcs for the top of the net, unlike the original part, so quite a hassle to install).
Fast delivery. Satisfactory quality. One might regret the frankly improvable assembly system, especially for the net. The absence of stainless steel screws is a shame for a product intended for outdoor use.
Delivery time too long
There was an order error, I received the package of another person. I had to wait.
The material is compliant. However, we had requested a small commercial gesture as we are regular customers. Every year we renew our equipment. Last year we bought a net but the zipper is of very poor quality and is already broken. No gesture was made....
For the order, everything went well, this is the second time I am renewing accessories for our trampoline, but I am a bit disappointed with the evolution of the quality of the products received, especially for the perimeter net as a whole and the new system for fixing the peripheral mat, but you can contact me to discuss it, I am at your disposal. Best regards. ***.
Almost 2 months to get springs seems a bit long to me (not helped by Chronopost, 11 days to deliver.....) I can understand regarding COVID-19 but I think you should also be more vigilant about managing your stock.
An order placed before confinement with a very long delivery time, over 6 weeks... The delivery arrives and there is an error on the order.... Had to wait an extra week...
Hello, Delivery was perfect. Product quality: Disappointed, the net is much thinner than the one we bought in 2012, the design of the net has regressed, the old one was much more finished and much sturdier but the most alarming thing is the strap fixings which for some broke within the first 24 hours when jumping on the trampoline, they do not hold, the fixing of 20212 was far superior in efficiency and quality. VERY disappointed.. The opening is very narrow, it is really not easy to get out, it is very poorly designed. I am very surprised because in 2012 the net was impeccable, it lasted 8 years without being disassembled even once. I do not understand your new policy, what is the objective that the net does not hold and that we buy one quickly, I do not understand, I who have been advertising for you since 2012???? I will have to replace all the plastic hooks that attach to the springs, I recovered the old ones from the old net but it is not very professional on your part. If you want quality, you buy French but unfortunately that is no longer the case. If you have any questions, I remain available.
Quality of the jumping mat and springs is top, but the delivery time of 3 weeks was very long.
Hello, To this day I still have not received the 4 stakes ordered. I sent you a message by email but have not yet received a response. I also contacted the company that delivered to me but... no stakes. Could you please search for the whereabouts of the stakes?
We received the order on April 8th, noticed a defect in the net and reported it by email that evening.......still no response!!!!!
I had difficulty getting information about the order... the shipment was very long without any information, to this day I still have not received all the ordered products, but I have been billed and charged
Error in the order (T-junction) - slow processing of the request.
I sent an email with photos of the product that received shocks. I never got a response to this email.
I paid *** for fast delivery (24/48h). The trampoline arrived just under 2 weeks later. There were noted delays in orders but I thought that by taking this option it would avoid these delays as it was not specified. I therefore find that there is a lack of information on the site. Moreover, there were errors to note in the description. The product seems to be of good quality. However, the manual mentions 1h30 of assembly... and it takes much longer.
The product lacks attachments; the cushion does not cover the bar sufficiently; it comes off in places as soon as the children use the trampoline.
Hello, Received after some research.... However, the quality needs to be reviewed, a metal joint was broken! Apparently crushed by force.... what a shame! So a new part held with duct tape!
Everything is super actually. Unfortunately, the foam was squished into a very small box and now has pressure marks. This should be better packaged.
At the end of the order, I had the possibility to make a referral for friends, giving them ***% discounts. However, it was impossible to fill in the email addresses of the people to refer. So, no referral possible. I am disappointed because I have friends who would have liked to order...
Hello, the package arrived well but the delivery person left all the packages in the middle of the road, without checking if my husband needed help!!! Moreover, he was so rushed that he neither rang nor knocked and was ready to leave if we hadn't come out hearing the noise of his vehicle!!! Thank you.
I have not yet installed the trampoline, probably at the end of the month, so I cannot yet evaluate the product. However, the delivery and the timeframe were very good
Boxes received correctly. But very disappointed with the delivery logistics from your services. I had specified Tuesday as my day off and had to have it delivered to my workplace and transport everything to my home.
Rather good but the reservation and online payment were really laborious...
Everything great except for the payment in today's time without (on account or direct debit) that is no longer up to date.
Very good product, happy with the result. However, the assembly was not as simple as described in the video...
The product was delivered to me damaged the first time. Fortunately, I was able to be delivered again the next day. I am happy with the responsiveness of my contact (*** I believe), very attentive. The product satisfies me but it is impossible to close the zipper, that’s the big downside... it immediately opens up, which is very dangerous for children.
Wrong order received. Issue resolved
The received products are of good quality, no problems there. However, when I place my order, I am told that everything is in stock and at the time of payment, I am told 5 days delay for delivery. Great. 10 days later still nothing. I check my inbox and there is a message informing me that there are stock shortages and that I will receive my order as soon as you have received it but without any delay. I was very unhappy. I had to wait 1 month before being delivered. So half of the holidays without a trampoline for the children. Too bad. The rating could have been perfect.
Order problem, not delivered Had to call 5 times because customer service says they will call back but does not do so
Delivery too complicated for availability and the delivery person canceled once.
The products are good, the contacts are very attentive, but the delivery is terrible: it took 3 shipments and 1 month to receive everything (first package too fragile that disintegrated in transport with the loss of 4 springs out of 10, second package in cardboard but with ... 3 springs out of 4 ..., third package for the last spring that had the wrong postal code!!) Conclusion: never use Colissimo. Best regards
Contrary to what was planned during the order, the provider did not contact me by phone.
The delivery person is not good!
My order was left 'pending' because 1 of the products was unavailable, and I had to contact customer service to be delivered the other products
The trampoline expected between 2/5 working days arrived in 12 days. Communication was poor. The carrier had a significant issue, France Trampoline was not proactive in finding a solution. Otherwise, the product is very good: expect more than 15 days for delivery
Fast but no contact from the delivery person specifying the time and day of delivery. Fortunately, the neighbor saw the package, it's a bit tight!
I bought a trampoline cover that unfortunately cost me 4 times its price. Indeed, upon arrival of the product, I had the unpleasant surprise of having to pay additional fees (in addition to customs fees) even though the DHL transport fees were already exorbitant ***€ (2 times the price of the product)
A broken plastic part in the box which was not damaged.