Reviews France Trampoline

The product lacks attachments; the cushion does not cover the bar sufficiently; it comes off in places as soon as the children use the trampoline.

Hello, Received after some research.... However, the quality needs to be reviewed, a metal joint was broken! Apparently crushed by force.... what a shame! So a new part held with duct tape!

Everything is super actually. Unfortunately, the foam was squished into a very small box and now has pressure marks. This should be better packaged.

At the end of the order, I had the possibility to make a referral for friends, giving them ***% discounts. However, it was impossible to fill in the email addresses of the people to refer. So, no referral possible. I am disappointed because I have friends who would have liked to order...

Hello, the package arrived well but the delivery person left all the packages in the middle of the road, without checking if my husband needed help!!! Moreover, he was so rushed that he neither rang nor knocked and was ready to leave if we hadn't come out hearing the noise of his vehicle!!! Thank you.

I have not yet installed the trampoline, probably at the end of the month, so I cannot yet evaluate the product. However, the delivery and the timeframe were very good

Boxes received correctly. But very disappointed with the delivery logistics from your services. I had specified Tuesday as my day off and had to have it delivered to my workplace and transport everything to my home.

Rather good but the reservation and online payment were really laborious...

Everything great except for the payment in today's time without (on account or direct debit) that is no longer up to date.

Very good product, happy with the result. However, the assembly was not as simple as described in the video...

The product was delivered to me damaged the first time. Fortunately, I was able to be delivered again the next day. I am happy with the responsiveness of my contact (*** I believe), very attentive. The product satisfies me but it is impossible to close the zipper, that’s the big downside... it immediately opens up, which is very dangerous for children.

Wrong order received. Issue resolved

The received products are of good quality, no problems there. However, when I place my order, I am told that everything is in stock and at the time of payment, I am told 5 days delay for delivery. Great. 10 days later still nothing. I check my inbox and there is a message informing me that there are stock shortages and that I will receive my order as soon as you have received it but without any delay. I was very unhappy. I had to wait 1 month before being delivered. So half of the holidays without a trampoline for the children. Too bad. The rating could have been perfect.

Order problem, not delivered Had to call 5 times because customer service says they will call back but does not do so

Delivery too complicated for availability and the delivery person canceled once.

The products are good, the contacts are very attentive, but the delivery is terrible: it took 3 shipments and 1 month to receive everything (first package too fragile that disintegrated in transport with the loss of 4 springs out of 10, second package in cardboard but with ... 3 springs out of 4 ..., third package for the last spring that had the wrong postal code!!) Conclusion: never use Colissimo. Best regards

Contrary to what was planned during the order, the provider did not contact me by phone.

The delivery person is not good!

My order was left 'pending' because 1 of the products was unavailable, and I had to contact customer service to be delivered the other products

The trampoline expected between 2/5 working days arrived in 12 days. Communication was poor. The carrier had a significant issue, France Trampoline was not proactive in finding a solution. Otherwise, the product is very good: expect more than 15 days for delivery

Fast but no contact from the delivery person specifying the time and day of delivery. Fortunately, the neighbor saw the package, it's a bit tight!

I bought a trampoline cover that unfortunately cost me 4 times its price. Indeed, upon arrival of the product, I had the unpleasant surprise of having to pay additional fees (in addition to customs fees) even though the DHL transport fees were already exorbitant ***€ (2 times the price of the product)

A broken plastic part in the box which was not damaged.

Placed an order received the products a month later. a bit long anyway for a company like this

Very good product but the delivery was terrible. Announced between 2 and 5 working days, the trampoline arrived after 9 working days and I had to send several emails and then call 2 different carriers.... terrible! This is not worthy of a product sold at such a price

Not all items were available. The climbing net is still missing.

Very good quality product: the price may seem high but the quality is really there compared to what I have been able to see/buy elsewhere. However, the delivery is catastrophic: deadlines not respected, loss of the product at the delivery location... one piece of advice to France Trampoline: change your service provider!

Trampoline net not of the same quality as the original. Disappointed with my purchase. The green mat of the trampoline is identical so that's good

The customer service does not respond! A ghost service.

Disappointed with the quality/price ratio. Assembly not easy

Good material but insufficient technical support and 'overwhelmed' when the delivery is incomplete

I ordered a trampoline roof at the end of June, received a first package with a mat that was not meant for me. After a complaint, I received a second package with a tube. Still not the right product. In the meantime, they had a carrier come to pick up the first package, and a postal label for me to return the second package. All this to say that you should not order in the summer, as the summer team is not reliable. Response from customer service that I got on the phone.

Order processing and information flow exemplary, delivery by the freight forwarder a complete disaster, no adherence to the agreed delivery time, no prior agreed call 30 minutes before delivery, incompetent and unfriendly staff after telephone inquiry.

Your employee in Frankfurt was very friendly and competent and made my decision to purchase your product easy, for that, there are 5 stars. Unfortunately, there was no information that 1-2 days later the product was significantly cheaper available in stores, therefore only 3 stars. Best regards, a somewhat sad *** (the product is good... your employee too)

Replacement net, received quite quickly. However, it is much softer than the one originally provided with the trampoline. It is therefore much less taut and seems to secure the use of the mat less.

The assembly guide is not very understandable and the assembly is too complex and there is no hotline on Saturdays!!!

Great in terms of delivery but disappointed with the assembly too hard and poorly explained we took almost a day with two people...

The stitching came undone after a few minutes. A product quite expensive for a stitching quality not suitable

Delivery defect. After 5 phone exchanges, I finally learn that the carrier has lost the package. A new package must be sent. I'm waiting...

Long delivery time. Trampoline tent, one of the arches with elastic broke