Reviews France Trampoline

9.4/10
★★★★★
based on 21895 reviews published

Latest customer reviews

5 /5
★★★★★

I appreciated the message asking for useful information to ensure that the order matched the characteristics of my trampoline

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Nadege B.
purchased on 20/08/2022
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1 /5
★☆☆☆☆

We installed the equipment this spring while scrupulously following the instructions, but this summer the bottom strap broke suddenly while my children are young and light. Not even 6 months of installation with little use. Given the selling price, it is really poor quality.

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Charlene M.
purchased on 18/08/2021
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Answer from France Trampoline
Hello, We have taken your comments regarding the slackline into account. We are disappointed to read, after a year and a half (and not 6 months), that your experience is not more positive. Indeed, we have only received positive feedback on this product range and we are very happy with its quality and long-term resistance. As explained during our email exchange, it seems that the tree protectors, provided with the strap, were not installed when setting up your slackline, which caused the bark of the tree to rub against the strap, resulting in the tear. Despite this poor installation, we have exceptionally sent you a replacement strap under warranty. Don't forget that our customer service is available from Monday to Friday by email or by phone from 9:00 AM to 12:15 PM and from 1:45 PM to 5:30 PM. Best regards,
5 /5
★★★★★

Excellent: great choice and ad hoc verification of desired products. It remains to be seen over time the quality of the products.

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Jean-louis J.
purchased on 25/08/2022
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5 /5
★★★★★

Perfect

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Sandrine L.
purchased on 17/08/2022
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5 /5
★★★★★

Good understanding of the problem, help and effective reaction

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Eric R.
purchased on 04/08/2022
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5 /5
★★★★★

Perfect very good nothing to say

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Yoann V.
purchased on 23/08/2022
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5 /5
★★★★★

An impeccable service

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Lucienne P.
purchased on 23/08/2022
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5 /5
★★★★★

Excellent

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Gaby M.
purchased on 25/08/2022
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5 /5
★★★★★

Excellent welcome and response to the question asked. Fast and efficient.

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Didier Q.
purchased on 20/05/2022
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5 /5
★★★★★

A top-notch customer service that reacted quickly to resolve my issue. Very professional.

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Marie-laure P.
purchased on 25/08/2022
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5 /5
★★★★★

Super quality. Nothing to complain about. Thank you

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Yves-henri H.
purchased on 17/08/2022
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3 /5
★★★☆☆

Everything is well arranged, and it can be when you see the shipping cost which is almost equivalent to the product that must weigh around 100g. You should consider a solution more adapted to your clientele. Best regards ***

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Denis V.
purchased on 23/08/2022
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Answer from France Trampoline
Hello, We have taken your comments regarding the shipping costs of your shipment into account. Indeed, we very rarely have requests for shipments by Chronopost for batches of carabiners or other small spare parts, therefore the transport offer by Chronopost is not suitable for small shipments. We will study the possibility of offering a more suitable offer for requests for express shipment of light products. For your future requests, do not hesitate to contact our customer service directly, available by email or by phone (05 56 36 04 62) from Monday to Friday from 9:00 am to 12:15 pm and then from 1:45 pm to 5:30 pm.
5 /5
★★★★★

Delivery and order top-notch, no issues, we are all very happy with the climbing dome. Easy to assemble.

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Emilie B.
purchased on 23/08/2022
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5 /5
★★★★★

SERIOUS AND GOOD AFTER-SALES SERVICE

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Philippe L.
purchased on 02/08/2022
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5 /5
★★★★★

Excellent advice and service.

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Judi C.
purchased on 23/08/2022
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5 /5
★★★★★

Excellent

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Herve M.
purchased on 08/08/2022
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5 /5
★★★★★

Impeccable

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Isabelle M.
purchased on 15/08/2022
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5 /5
★★★★★

Received on time, pleasant carrier

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Betty D.
purchased on 06/08/2022
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4 /5
★★★★☆

I do not give 5 stars because the protection mat for the springs is of very very inferior quality to the original (material, thickness ...) For the rest, it's very good

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Richard Et Francoise P.
purchased on 13/08/2022
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5 /5
★★★★★

The trampoline I ordered matched exactly what I was looking for.

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Denis C.
purchased on 09/08/2022
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5 /5
★★★★★

Top quality product. Fast and compliant delivery

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Stéphanie C.
purchased on 10/08/2022
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5 /5
★★★★★

Very good product, delivered very quickly

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Muriel F.
purchased on 02/08/2022
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5 /5
★★★★★

Exemplary speed needs

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Danièle S.
purchased on 29/07/2022
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5 /5
★★★★★

We placed an order for one piece and they sent it in a short time. I am satisfied and I would recommend them.

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Belen G.
purchased on 08/08/2022
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5 /5
★★★★★

Great communication and fast shipping Perfect

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Virgil L.
purchased on 17/08/2022
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5 /5
★★★★★

Good product, good delivery.

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Delphine E.
purchased on 19/08/2022
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4 /5
★★★★☆

Maybe it lacks protections for the trees and a second cable 'not optional' otherwise fast delivery and compliant product

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Gislain P.
purchased on 21/08/2022
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5 /5
★★★★★

Perfect. Quality trampoline

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Stephane D.
purchased on 10/08/2022
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4 /5
★★★★☆

Experienced seller, to recommend

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Claude S.
purchased on 16/08/2022
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4 /5
★★★★☆

***

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David V.
purchased on 12/08/2022
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5 /5
★★★★★

Trampoline Jump'up 430 received very quickly, complementary and in good condition. Product perfectly meets my expectations in terms of sturdiness, bounce, and ease of assembly. My children are happy.

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Vincent P.
purchased on 20/08/2022
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4 /5
★★★★☆

The material seems to be of good quality, we will see in use and against the weather since the trampoline is installed in the garden. We assembled it with two people. A bit of difficulty with the installation of the springs, hence the need to read the instructions carefully.

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Solange A.
purchased on 20/08/2022
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5 /5
★★★★★

Quality product easy to assemble Nothing to say

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Cyril C.
purchased on 08/08/2022
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5 /5
★★★★★

Satisfied customer.

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Alain P.
purchased on 15/08/2022
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5 /5
★★★★★

The delivery person was very professional. Easy assembly.

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Sébastien M.
purchased on 19/08/2022
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4 /5
★★★★☆

Good product and fast shipping

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Sabine D.
purchased on 03/08/2022
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5 /5
★★★★★

Very good

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Emmanuelle M.
purchased on 12/08/2022
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5 /5
★★★★★

Following a delivery delay, the ordered trampoline net was left in a barn. When I found it, it was too small. You exchanged it for me, a nice commercial gesture. I sent back the too small one. Thank you for this commercial conduct. Ams

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Anne Marie S.
purchased on 17/08/2022
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5 /5
★★★★★

Very fast, corresponds to what I was looking for to repair a Kanguy trampoline, the only small detail is that the fiber rods do not match the diameter of the trampoline as they are too short by 40 cm. I suppose there is a difference in circumference between Kanguy and France Trampoline despite having the same diameter. This did not prevent me from remedying it, so my grandchildren can continue to use it.

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Alain L.
purchased on 16/08/2022
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5 /5
★★★★★

Very reliable. Deadline respected. Conforms to what is announced.

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Sylvie S.
purchased on 16/08/2022
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