Ordering from Freezedried & Co is described as straightforward, with many customers highlighting the ease of the process. The shipping speed consistently impresses, with numerous reviews noting deliveries occurring within one to three days, often ahead of expectations. Customers express strong satisfaction with the quality of the freeze-dried products, praising their taste and generous portions, which are particularly appreciated for outdoor activities and meal preparation.
Hello, order well delivered but late, more than 3 days late!
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Response from Freezedried & Co
Hello Joël, thank you for taking the time to share your experience. We are sorry to hear that your order was delayed and we are constantly working to improve our delivery service. Please feel free to contact us directly for any other concerns or assistance.
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Theo D.
Rating: 2 out of 5
following a purchase from 23/07/2025
I was offered a commercial gesture for an order of a pack with freeze-dried products that was not in the description and that I do not like... Then there was no more response, I would have liked this gesture just to buy from you the difference.
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Response from Freezedried & Co
Hello,
Thank you for your message and sorry for the confusion. After checking, we did respond to you on August 14 by offering you a voucher for the value of a freeze-dried product due to the content of the pack that did not suit you.
It is likely that our email was lost or classified as spam. To quickly close this:
I can immediately resend you the voucher code;
Again sorry for the inconvenience: we ensure that you can benefit from this commercial gesture without delay.
Best regards,
A
Angélique P.
Rating: 2 out of 5
following a purchase from 20/07/2025
I sent a message to indicate that one of the received bags arrived open. I did not want to return just one bag. I asked for a proposal (a commercial gesture for example). No response except for an automatic type message that did not take my request into account. I would have appreciated talking to a real person and being taken into consideration. Currently, my problem is still not resolved.
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Response from Freezedried & Co
Hello,
I am really sorry for the inconvenience caused. After checking on our side, we did not find any email from you regarding a bag that arrived open (other than the automatic acknowledgment message). It is possible that your message was lost or filtered, in any case, we will resolve your issue right away.
To finalize the solution of your choice, can you confirm:
Your order number,
The reference of the concerned bag,
We immediately offer you, at your choice:
Free reshipment of the bag,
Refund of the bag on the payment method used,
Credit of the amount of the bag to be used on a future order.
You can reply directly to this message or write to us at [email protected] (including the above elements). If you prefer to speak directly, we are reachable at 02 97 87 23 73 (Monday to Friday, business hours).
Thank you for alerting us, your feedback helps us improve our packaging controls. We will take care of you as soon as we receive the information.
Best regards,
A
Adrien B.
Rating: 3 out of 5
following a purchase from 21/07/2025
The ordering process is good, the prices are good, however the shipping time is not good: the site indicates that any order placed before 1 PM is shipped the same day, so by ordering at 3 PM we still expect it to be shipped the next day and not 4 days later.
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Response from Freezedried & Co
After checking, you chose Standard shipping and your order was placed during a peak period. Here is what we indicate on our site:
If all items in your order are in stock and if your order was placed before 1 PM, your package is normally shipped on the business day of your purchase.
For purchases made on the weekend, shipping occurs between Monday and Tuesday.
During peak activity, we cannot systematically guarantee shipping on the same day.
For guaranteed same-day shipping and faster delivery within 24 hours, you can opt for Chronopost Relais Express or Chronopost Domicile.
We understand that this delay may be disappointing and we are doing our best to process orders as quickly as possible.
J
Jan S.
Rating: 2 out of 5
following a purchase from 08/07/2025
They promised goods with a shelf life of three years but sent products with an expiration date of less than six months,......refunded 50%
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Paul B.
Rating: 2 out of 5
following a purchase from 04/07/2025
My order arrived much later than the estimated delivery date by which point I'd had to buy a similar product elsewhere. However the product has now arrived and is good value.
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Pascal P.
Rating: 3 out of 5
following a purchase from 30/06/2025
These are very good products but the prices are high....
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Herrera Sanchez L.
Rating: 2 out of 5
following a purchase from 08/06/2025
The package arrived via SEUR in a non-refrigerated van on a day when we were at 38º in the shade. The wet food products and the dried meat arrived hot, above the 30º maximum recommended by the manufacturer. I haven't tried it yet but I'm worried that it may have spoiled.
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Christine B.
Rating: 3 out of 5
following a purchase from 27/06/2025
The products and the price are very satisfactory. However, delivery was deplorable!
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Ghislaine Q.
Rating: 2 out of 5
following a purchase from 22/06/2025
No news about the replacement of a damaged package
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Alexandre L.
Rating: 2 out of 5
following a purchase from 22/06/2025
Hello, I am giving two stars, not because of the quality of the products, which is impeccable, but because I ordered 4 energy bars and only received 2 in my package. Despite my follow-ups, I have not received any response from customer service for several weeks, nor a refund. I am not concerned about 4 euros, of course... but fortunately, it was 'only' energy bars, and not a more expensive product.
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Response from Freezedried & Co
Hello,
We sincerely apologize for this oversight as well as for the delay in responding to your follow-ups. We indeed fell behind in processing emails during that period.
As agreed a few days after your message, we have proceeded with the refund for the missing bars.
Thank you for your feedback, which helps us improve the quality of our service.
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Foucher C.
Rating: 2 out of 5
following a purchase from 13/06/2025
I received my Toaks Pot with no problem. However, I think the item is faulty as there was a scratch on the inside of the Pot. Because of this, as soon as I cook something in the Pot, the food cracks and sticks to the bottom. If possible, I would like to exchange the Pot for a functional one.
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Johann D.
Rating: 3 out of 5
following a purchase from 15/06/2025
The delivery time was already quite long from the beginning. And then it came even later than indicated -- too late for my trip for which I had ordered the food.
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Eva S.
Rating: 3 out of 5
following a purchase from 07/06/2025
Cheap, but already stored for a long time. Of the 4 years of shelf life, one year had already expired at delivery.
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Response from Freezedried & Co
We are sorry to hear that part of the shelf life had already expired when you received your product. Our products usually have a very long shelf life, and we ensure to only ship items with sufficient remaining shelf life.
However, we understand your disappointment and would like to apologize for that. Please do not hesitate to contact our customer service – we are happy to find a solution together.
Thank you for your understanding and trust.
T
Theo M.
Rating: 3 out of 5
following a purchase from 08/06/2025
my order was processed and delivered well, but I received many spam messages afterwards. there must be a leak in the chain, no idea where
Response from Freezedried & Co
Thank you for your feedback. We’re glad your order went smoothly and take your concern seriously. We never share customer data and will look into this closely.
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Alan L.
Rating: 3 out of 5
following a purchase from 08/06/2025
Not bad except for the fact that the site advertised a free gel and upon receipt, we got nothing extra. Too bad for this point but the order was delivered quickly with all the ordered items (except the free gel)
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Response from Freezedried & Co
Thank you for your feedback! Sorry for the oversight of the free gel. Happy that everything else arrived quickly. We will include a small gift with your next order to make it up to you (please let us know).
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David C.
Rating: 3 out of 5
following a purchase from 01/06/2025
The bucket with the freeze-dried food had an open packet (there was white powder on the bottom of the bucket)
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Response from Freezedried & Co
We apologize for the issue with the open packet. You can contact us and we will resolve it quickly. Thank you for letting us know!
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veronique B.
Rating: 3 out of 5
following a purchase from 28/05/2025
Not very satisfied with the freeze-dried products purchased
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Corre T.
Rating: 2 out of 5
following a purchase from 29/04/2025
Product as described, but shipping was catastrophic, I paid more to have a next-day delivery. Order placed on the 29th after 6 PM, counting the holiday I should have received this order on the 2nd... after several delays for technical reasons and so on, I received my order on May 7th delivered to the post office and not to my home! A bit long considering the extra cost!
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Response from Freezedried & Co
Thank you for your feedback. We are sincerely sorry for this delivery delay and understand your disappointment, especially with an express shipment. On our side, the order left our premises promptly, but unforeseen transport issues unfortunately disrupted the timelines. Please do not hesitate to contact our customer service so we can discuss a commercial gesture together.
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François Larochette De R.
Rating: 2 out of 5
following a purchase from 21/04/2025
Delivery not dispatched within the expected timeframe even though the customer service was of good quality
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Response from Freezedried & Co
Thank you for your feedback. We are sorry for the shipping delay but glad that our customer service met your expectations. We remain at your disposal for your future orders
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Alexander F.
Rating: 3 out of 5
following a purchase from 21/04/2025
I did not receive all the products listed in the description
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Response from Freezedried & Co
Hello,
Thank you for your comment. We are sorry that the contents of the pack did not exactly match what you expected.
We want to clarify that some of our packs may vary slightly depending on product availability. We always ensure that the contents are equivalent in quality and nutritional value. The updated description of the pack is always available on our website and accurately reflects the products it contains at the time of the order.
If you believe that an item is truly missing or have any questions, please do not hesitate to contact us: we will be happy to review it with you and find a solution.
Sincerely,
L
Louis C.
Rating: 3 out of 5
following a purchase from 07/04/2025
Order not in stock although noted as in stock but customer service not too bad
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Response from Freezedried & Co
Hello, the product was not available, but orderable. However, we acknowledge that the mention indicating the delay is not visible enough. We are working to make it clearer. We are glad that customer service was able to resolve the situation.
Have a nice day,
The Lyo Team
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Dominique A.
Rating: 3 out of 5
following a purchase from 12/04/2025
I may have misunderstood the product description, but it is light in weight and volume to eat to my fill!!! Otherwise, everything is perfect
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Response from Freezedried & Co
Thank you for your feedback! Indeed, some dishes are lighter or more compact, as they are designed for specific energy needs or are less energy-consuming. Don't hesitate to contact us if you need recommendations tailored to your appetite or activity – we are here for that 😊
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Cesáreo Martín O.
Rating: 3 out of 5
following a purchase from 27/03/2025
normal
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Response from Freezedried & Co
Thank you for taking the time to leave us your feedback. We regret that your experience has been only partially satisfactory. If you have any suggestions or if something did not meet your expectations, please feel free to share it with us. We are here to listen to you and improve.
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Rodríguez Fernández José M.
Rating: 2 out of 5
following a purchase from 16/03/2025
Many problems with the package reception at the pickup points
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Response from Freezedried & Co
Hello,
Thank you for your message. We are sorry to hear that you had difficulties picking up your package at the pickup point.
We know how important smooth delivery is, and we work every day with our partners to improve this service. Please feel free to contact us directly whenever a problem arises: we are here to help you and find a solution quickly.
We hope that the products fully satisfy you.
Sincerely,
E
Eve F.
Rating: 2 out of 5
following a purchase from 26/01/2025
Disappointed. Order error
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Response from Freezedried & Co
Thank you for your feedback. We apologize for the inconvenience. Please be aware that this kind of error is exceptional and that we take the utmost care in preparing our orders. We have already replied to you by e-mail.
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Miguel L.
Rating: 3 out of 5
We bought for 2790, and the pallet was damaged, with deformed boxes and some are no longer airtight because you can smell the spices. Please suggest a solution. I have expressed all my reservations to the deliveryman on his delivery note (see photos).
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Response from Freezedried & Co
We apologize for any inconvenience caused by your delivery. During transport, some parcels may be mishandled, this being beyond our control. That said, we are passing on the information to our logistics colleagues. We have also just contacted you by e-mail to return the damaged goods. The Lyo team would like to thank you for taking the time to write this comprehensive review. Thank you for your trust and loyalty ;)
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Theo P.
Rating: 3 out of 5
The 12h ration I ordered had the sugar sachet open, so it was full of sugar on all the sachets around it. It's not pleasant to have your hands sticking to the other sachets.
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Response from Freezedried & Co
Thank you for taking the time to share your experience with us. We sincerely apologize for this incident. This type of inconvenience does not reflect the quality standards we wish to offer our customers. We are doing everything in our power to prevent this from happening again and will report this incident to our quality department and our supplier. Please do not hesitate to contact us directly by e-mail at [email protected] so that together we can find the best solution.
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Michel M.
Rating: 3 out of 5
Navigation with a phone is not very fluid And home delivery is a bit expensive On Amazon it's free
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Response from Freezedried & Co
Thank you for sharing your feedback. We're sorry to hear that your mobile browsing experience wasn't optimal. We are continually working to improve our site, and your feedback is invaluable in helping us identify areas for improvement. Regarding delivery charges, we understand that this can be a hindrance. Unlike platforms like Amazon, we are an independent company, specializing in a range of technical and quality products, with a personalized service. These fees reflect our efforts to guarantee fast and secure delivery, while supporting sustainable and fair logistics. We hope that the quality of our products and services will meet your expectations. If you have any questions or suggestions, please do not hesitate to contact us. We will be delighted to help you. The Lyophilise & Co team
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Jean D.
Rating: 3 out of 5
I had tried the curry meal from adventure food and loved it, so I decided to try other products but I really didn't like them. It's not you at all, it's just my taste. Nevertheless, this problem won't prevent me from recommending it to you.
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Response from Freezedried & Co
Thank you for taking the time to rate Lyophilise & Co. Thank you for your trust. The Lyo team
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Lucie B.
Rating: 3 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
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Lucie B.
Rating: 3 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
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Lucie B.
Rating: 3 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
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Lucie B.
Rating: 3 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
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Laurent D.
Rating: 3 out of 5
I received a can with the lid showing the beginnings of rust on the opening. For a long shelf life, it's average. All I got from customer service was: "It's edible as is." Thanks for the information, but I wanted to have a healthy stock that wasn't for immediate consumption, otherwise I'd go elsewhere.
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Response from Freezedried & Co
Hello, we're sorry if our answer didn't bring you complete satisfaction. Our customer service will contact you immediately.
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Maria F.
Rating: 2 out of 5
very sticky purée
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Response from Freezedried & Co
We are sorry that you were not completely satisfied with this product. We have passed on your comments to our supplier.
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Marie B.
Rating: 3 out of 5
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Marie B.
Rating: 3 out of 5
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Marie B.
Rating: 3 out of 5
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Marie B.
Rating: 3 out of 5
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Maria L.
Rating: 2 out of 5
Delivery does not correspond to order....
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Response from Freezedried & Co
We apologize for this inconvenience. We subsequently discovered that the weight of the sachet had changed, and our supplier had not informed us of this. We understand your frustration and immediately refunded the returned bags to the payment method used. Thank you for your understanding. Team Lyo
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Jean D.
Rating: 3 out of 5
Products that are supposed to have a life span of 15 years, whereas the MHD IS barely 6 months . INADMISSIBLE!!, request for return and refund or another shipment really corresponding to expectations and Sales Description...
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Response from Freezedried & Co
Hello, As exchanged together, we are sorry for this situation concerning the expiration dates. The German bread in a tin has a two-year expiry date in supermarkets, but it is designed for an optimal shelf life of 15 years, as indicated on the certificate that should have accompanied your purchase. Our sales team will continue to work with you to find a rapid and appropriate solution (exchange, refund, etc.). Thank you for your understanding. The Lyo team
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Lucie T.
Rating: 3 out of 5
Too many items out of stock! As for the rest, it's great, really a lot of choice! Thanks a lot.
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Response from Freezedried & Co
Thank you for your feedback! Many items are currently being restocked and should be available in the next few days. Don't hesitate to sign up for our availability alerts or to contact us if you need more information. Have a nice day! Sincerely yours, Team Lyo
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Manon B.
Rating: 3 out of 5
I haven't had any problems with the products but the site still has a lot of problems (photos, non-existent pages, display problems etc). Until the site is fully operational, the experience will not be satisfactory.
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Response from Freezedried & Co
Thank you for your feedback. Following a cyber attack, we had to completely redesign our site in less than 1 week. We're still working on a number of improvements, including ergonomics and product organization, to make your browsing experience more intuitive. We thank you for your patience and are doing our best to optimize the site as quickly as possible. See you soon on our site! The Lyo Team
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Nicolas P.
Rating: 3 out of 5
Not very good, despite what they say. One of the brands (the one that doesn't vacuum-pack) uses I don't know what ingredient that makes the dish very bitter. This was the case with the salmon pasta and the chicken curry. Really bad!
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Response from Freezedried & Co
Thank you for your feedback. We are sorry that these dishes did not meet your expectations. The perceived taste may vary depending on the ingredients used, and we will pass on your feedback to the relevant brand. Please do not hesitate to contact us for recommendations better suited to your tastes. Sincerely yours, Team Lyo
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Lucas R.
Rating: 3 out of 5
Product navigation and sorting are not necessarily logical
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Response from Freezedried & Co
Thank you for your feedback. We understand your comment about navigation and product classification. Following a cyber attack, we had to completely redesign our site in less than 1 week. We are still working on a number of improvements, particularly in terms of ergonomics and product organization, to make your browsing experience more intuitive. We thank you for your patience and are doing our best to optimize the site as quickly as possible. See you soon on our site! The Lyo Team
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