Customer reviews of Freezedried & Co

Thank you for your feedback and your trust! We are delighted that the order and delivery met your satisfaction.

We sincerely apologize for the oversight of one product. We take your comment into account to improve our service. Please do not hesitate to contact us if needed!

Thank you for your feedback. We are sorry that some boxes arrived with dents. Despite the care taken in shipping, marks can sometimes appear during transport.

We hope to provide you with a better experience on your next order.

A big thank you for your message! Your encouragements make us very happy and motivate us to continue to offer you the best possible service.

Thank you for taking the time to share your opinion.

We take note of your comment, which helps us continue to improve our offer.

We are very happy that you liked the bolognese sauce. We took good note of your comment about the blueberry porridge, particularly regarding the flavor. Your opinion is very valuable and helps us improve our recipes.

Thank you for your message. The Naak bars have a minimum durability date ("best before"), which is common for this type of product. They remain consumable after this date, with optimal quality simply guaranteed until then.
We remain at your disposal if needed.

Thank you for your feedback, we are glad that your order meets your expectations.

However, we are sorry to learn that an item is missing from your package. We have just contacted you by email to clarify this point and offer you a solution quickly.

Hello,

Thank you for taking the time to share your feedback.
We prioritize certain packaging to better protect the products during transport and limit the risks of crushing or damage, even for small formats. That said, your feedback is relevant and we take it into account in our reflection on more suitable and less bulky packaging when possible.

Thank you again for your order and your constructive remark.

Thank you very much for your feedback.

We are sorry for the erratic tracking experienced with Chronopost. Good news: delivery via Colissimo is once again available on our site, allowing you to choose an alternative when ordering.

Thank you again for your trust!

Thank you for taking the time to share this detailed feedback, even if it is difficult for us to read.

You are right on several points: we suffered a cyberattack in August 2024, which significantly impacted our site and certain functionalities, particularly wishlists and some elements related to customer accounts. We completely understand the frustration this may have generated, especially for our loyal customers who had their habits on the site.

Regarding prices and promotions, we also hear your comment. We try to offer relevant deals while working with technical products and brands whose prices are often regulated. That said, your feedback is valuable and pushes us to continue improving our approach.

The message is well received on the “Back to basics.” The initial spirit, the closeness with our customers, and the outdoor passion remain at the heart of the project. Thank you for your honesty, and also for your loyalty.

Thank you for your feedback and sorry for this delivery time longer than expected.

Unfortunately, an error occurred in the routing of your package, independent of our will.

We understand the frustration this may cause and we apologize for this setback. Thank you nonetheless for your patience and understanding.

Hello,

We are very sorry for the experience you have had, and we completely understand your concern as a celiac.

First of all, we apologize for both the delay in delivery and the confusion with the gluten-free products. We are doing everything possible to improve and update the "gluten-free" filter on the website to make it as reliable as possible, but there may be discrepancies depending on the information provided by the brands.

In any case, you can return the products that contain gluten or traces, as well as those where the information is not clearly indicated, without any problem. We will refund these items as soon as we receive them.

For future purchases, we always recommend carefully checking the ingredient list and allergen mentions on each product sheet, as this is the most reliable and updated information, especially for people with allergies or intolerances.

We are at your disposal to help you select 100% suitable products for your next adventure.

Best regards,

Hello

Thank you for your comment and for sharing your experience.

After verifying your last order, we see that the delivery was correctly made to a pickup point, and not to your home.

There may have been a small visualization error when choosing the delivery point, which could have caused confusion, but we are glad to know that you were finally able to pick up your package without any problem.

We will certainly take your feedback into account to improve the experience on the website.

Thank you again and see you soon!

Thank you for your review. We are sorry for this inconvenience during transport. Please do not hesitate to contact us so we can find a solution.

Thank you for your feedback and for your opinion. We are delighted that the quality of the products and the responsiveness of our after-sales service have satisfied you. Regarding returns, the costs are indeed borne by the customer, as stated in our terms, but our team remains available for any questions. Thank you for your trust.