Customer reviews of Freezedried & Co

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Julie B.

Rating: 4 out of 5

Published on 05/09/2023 à 14h34

A great choice and fast delivery. Thank you and enjoy the ride!

Translated reviews

Response from Freezedried & Co Published on 06/09/2023

Thank you for your confidence in our products :) The Lyo team

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Theo D.

Rating: 4 out of 5

Published on 31/08/2023 à 17h21

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Translated reviews

Response from Freezedried & Co Published on 04/09/2023

Thanks for the note! The Lyophilise & Co team

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Theo D.

Rating: 4 out of 5

Published on 31/08/2023 à 17h21

Translated reviews

Response from Freezedried & Co Published on 04/09/2023

Thanks for the note! The Lyophilise & Co team

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Theo D.

Rating: 4 out of 5

Published on 31/08/2023 à 17h21

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Translated reviews

Response from Freezedried & Co Published on 04/09/2023

Thanks for the note! The Lyophilise & Co team

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Lucie D.

Rating: 4 out of 5

Published on 29/08/2023 à 05h11

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Response from Freezedried & Co Published on 29/08/2023

Many thanks :) The Lyophilise & Co team

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Lucie D.

Rating: 4 out of 5

Published on 29/08/2023 à 05h11

Translated reviews

Response from Freezedried & Co Published on 29/08/2023

Many thanks :) The Lyophilise & Co team

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Lucie D.

Rating: 4 out of 5

Published on 29/08/2023 à 05h11

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Response from Freezedried & Co Published on 29/08/2023

Many thanks :) The Lyophilise & Co team

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Manon M.

Rating: 4 out of 5

Published on 24/08/2023 à 16h00

All is well A little expensive?

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Response from Freezedried & Co Published on 25/08/2023

Thank you for your feedback! Don't hesitate to take a look at our "Clearance" tab on our website to benefit from various discounts on food and equipment ;) The Lyophilise & Co team

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Comprador Verificado

Rating: 4 out of 5

Published on 23/08/2023 à 08h10

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Response from Freezedried & Co Published on 24/08/2023

The Lyophilized & Co team thanks you for your note.

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Theo D.

Rating: 2 out of 5

Published on 16/08/2023 à 20h25

I did not receive an email when the order was sent. I made a request via the form to find out where things stood, but no reply after 48 hours. After telephoning, it was sorted out but in the return email I think a word of apology or even a small gesture would not have been too much. We'll have to wait and see when we receive the parcel.

Translated reviews

Response from Freezedried & Co Published on 17/08/2023

Hello, Our teams do their utmost to respond quickly to requests. However, with our recent move and the summer vacations our response times are longer than usual. As for your order, we are once again sorry for the wait and the lack of tracking information on your package.

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Ethan T.

Rating: 4 out of 5

Published on 16/08/2023 à 16h46

No problem

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Response from Freezedried & Co Published on 17/08/2023

Thank you for your comment! Have a nice day :) The Lyo team

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Michel P.

Rating: 4 out of 5

Published on 09/08/2023 à 14h29

I like the speed of delivery and the variety of products.

Translated reviews

Response from Freezedried & Co Published on 10/08/2023

Thanks for your comment! Have a nice day ;) The Lyo team

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Comprador Verificado

Rating: 4 out of 5

Published on 02/08/2023 à 06h49

Fast delivery and good prices

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Response from Freezedried & Co Published on 02/08/2023

Thank you for your comments after your order on our website :) The Lio team ???

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Elise T.

Rating: 4 out of 5

Published on 30/07/2023 à 15h05

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Response from Freezedried & Co Published on 31/07/2023

Thanks for the note! The Lyophilise & Co team

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Elise T.

Rating: 4 out of 5

Published on 30/07/2023 à 15h05

Translated reviews

Response from Freezedried & Co Published on 31/07/2023

Thanks for the note! The Lyophilise & Co team

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Elise T.

Rating: 4 out of 5

Published on 30/07/2023 à 15h05

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Translated reviews

Response from Freezedried & Co Published on 31/07/2023

Thanks for the note! The Lyophilise & Co team

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Lucas D.

Rating: 4 out of 5

Published on 30/07/2023 à 14h15

I love: - the choice - the prices - the sorting possibilities on the site Less ... the delivery methods - no possibility of collection point - preparation sometimes a little long - deliveries by post not very flexible in the end a good 10jour to get these great products.

Translated reviews

Response from Freezedried & Co Published on 31/07/2023

Hello, thank you for your feedback! We're surprised that you weren't able to choose a relay point on the site, normally this is done without any problem after validating the basket. Next time this happens to you, don't hesitate to call us on 02.97.87.23.73 to solve the problem together! The Lyo team wishes you a good day ;)

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Michel D.

Rating: 4 out of 5

Published on 28/07/2023 à 13h08

Very quick to prepare and great for trekking! However, being allergic to peanuts, I read the ingredients and allergens of all the products I bought but I still received one of the dishes with peanuts in it. Please reread the product sheets when you receive them ;)

Translated reviews

Response from Freezedried & Co Published on 31/07/2023

Hello, We apologize for this. Our suppliers sometimes change the composition of their recipes without notifying us so we must have missed it. Next time, please let us know the name of the recipe in question so that we can make the changes ;) The Lyo team

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Hugo L.

Rating: 2 out of 5

Published on 25/07/2023 à 11h33

Hello, extremely disappointed with the delivery times. I had to cancel my order and leave without the products, which greatly disrupted the organization. Delivery times really suffer in comparison with the leader, a certain Amazon...

Translated reviews

Response from Freezedried & Co Published on 26/07/2023

Hello, Indeed, following the move of our logistics warehouse and a peak in activity, we have taken a delay in the shipment of our orders, as we have posted on our website. We don't compare ourselves to Amazon, because we're a small company on a human scale, and we do our best to satisfy our customers' needs. If your next order is again slow in arriving and urgent, don't hesitate to contact us at [email protected] or 02.97.87.23.73 to have your parcel prioritized. The Lyo team wishes you a good day

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Pierre D.

Rating: 2 out of 5

Published on 18/07/2023 à 14h50

Order still not shipped after a week, no status or communication to know what to expect.

Translated reviews

Response from Freezedried & Co Published on 19/07/2023

Hello, Thank you for your order. We would like to apologize, following the move of our logistics department a short while ago, we have experienced a delay in the shipment of orders. We have highlighted the information on our website, sent a newsletter and we are also communicating on our social networks (Instagram and Facebook) to warn of our delays. We apologize if this information did not reach you. Concerning your order, after checking, we have noticed that there is a product that is not in stock and that is blocking your parcel. Our customer service team will contact you today to discuss with you what to do to unblock your order so that it can finally leave. The Lyo team wishes you a good day.

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Laurent M.

Rating: 4 out of 5

Published on 16/07/2023 à 16h37

Well-designed, well-made, quality products. Direct, honest contact.

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Response from Freezedried & Co Published on 17/07/2023

Thank you very much for your feedback! The Lyophilise & Co team

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Marie B.

Rating: 2 out of 5

Published on 12/07/2023 à 20h21

Choose your relay point .. I wasn't asked which one I prefer and I end up with one more than 30 minutes away with lousy opening hours.

Translated reviews

Response from Freezedried & Co Published on 13/07/2023

Hello, once you've arrived at your basket, our website offers you to choose your relay point. Perhaps you didn't see it? The Lyo team apologizes for this. Next time, don't hesitate to contact our customer service department at [email protected] or 02.97.87.23.73 for more information on relay points. Have a nice day from the Lyo team.

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Camille T.

Rating: 4 out of 5

Published on 11/07/2023 à 11h51

R.A.S

Translated reviews

Response from Freezedried & Co Published on 12/07/2023

Thank you for taking the time to rate Lyophilise & Co. Thank you for your trust. The Lyophilise & Co team

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Lucas D.

Rating: 4 out of 5

Published on 11/07/2023 à 11h28

Perfect but long delivery

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Response from Freezedried & Co Published on 12/07/2023

Thank you for your confidence in our website! Indeed, having moved our logistics warehouse a short while ago, we have been delayed in the preparation of orders. Please accept our apologies for this :) The Lyo Team

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Marie T.

Rating: 2 out of 5

Published on 09/07/2023 à 18h31

bought products noted in stock and 4/5 days of delays 9 days after the products are always noted in order!!! Leaving on a trek, I had to re-order the products from the competition.

Translated reviews

Response from Freezedried & Co Published on 13/07/2023

Hello, the stock noted on our website is in real time. At the time you ordered, one of the products was not in stock. However, please do not hesitate to contact us for a refund or to exchange your product with another in stock at [email protected] or 02.97.87.23.73. The lyo team wishes you a good day.

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Lucie R.

Rating: 4 out of 5

Published on 08/07/2023 à 11h37

Fast delivery, great prices and a clear website to find your way around!

Translated reviews

Response from Freezedried & Co Published on 10/07/2023

Thank you for your feedback and your confidence! The Lyo team :)

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Theo B.

Rating: 4 out of 5

Published on 08/07/2023 à 11h05

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Translated reviews

Response from Freezedried & Co Published on 10/07/2023

Thanks for the note! The Lyophilise & Co team

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Theo B.

Rating: 4 out of 5

Published on 08/07/2023 à 11h05

Translated reviews

Response from Freezedried & Co Published on 10/07/2023

Thanks for the note! The Lyophilise & Co team

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Theo B.

Rating: 4 out of 5

Published on 08/07/2023 à 11h05

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Response from Freezedried & Co Published on 10/07/2023

Thanks for the note! The Lyophilise & Co team

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Miguel G.

Rating: 4 out of 5

Published on 04/07/2023 à 11h27

Well-prepared / packed parcel. The delivery of my order to the carrier could have been quicker, hence the missing star.

Translated reviews

Response from Freezedried & Co Published on 05/07/2023

Thank you very much for your feedback! Indeed, due to the move of our logistics department this weekend, we have been delayed in the dispatch of parcels, we apologize for this. The Lyophilise & Co team

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Verified Buyer

Rating: 4 out of 5

Published on 03/07/2023 à 17h32

Very quick deliver Shipping cost to high

Response from Freezedried & Co Published on 03/07/2023

Thank you for your feedback! The Freezedried & Co team

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Hugo B.

Rating: 4 out of 5

Published on 03/07/2023 à 05h02

Quality website and products at attractive prices

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Response from Freezedried & Co Published on 03/07/2023

Thank you very much for your feedback! The Lyophilise & Co team

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James T.

Rating: 4 out of 5

Published on 27/06/2023 à 13h41

Fast, pleasant and intuitive site

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Response from Freezedried & Co Published on 28/06/2023

Thank you for your feedback. The Lyo team :)

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Isabel R.

Rating: 4 out of 5

Published on 26/06/2023 à 03h22

Choice. Fast delivery time.

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Response from Freezedried & Co Published on 26/06/2023

Thank you very much for your feedback! The Lyophilise & Co team

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Hugo R.

Rating: 4 out of 5

Published on 15/06/2023 à 11h46

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Response from Freezedried & Co Published on 16/06/2023

Thanks for the note! The Lyophilise & Co team

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Hugo R.

Rating: 4 out of 5

Published on 15/06/2023 à 11h46

Translated reviews

Response from Freezedried & Co Published on 16/06/2023

Thanks for the note! The Lyophilise & Co team

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Hugo R.

Rating: 4 out of 5

Published on 15/06/2023 à 11h46

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Translated reviews

Response from Freezedried & Co Published on 16/06/2023

Thanks for the note! The Lyophilise & Co team

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Lucas M.

Rating: 4 out of 5

Published on 10/06/2023 à 11h51

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Response from Freezedried & Co Published on 13/06/2023

Thanks for the note :) The Lyo team

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Lucas M.

Rating: 4 out of 5

Published on 10/06/2023 à 11h51

Translated reviews

Response from Freezedried & Co Published on 13/06/2023

Thanks for the note :) The Lyo team

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Lucas M.

Rating: 4 out of 5

Published on 10/06/2023 à 11h51

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Translated reviews

Response from Freezedried & Co Published on 13/06/2023

Thanks for the note :) The Lyo team

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Marie D.

Rating: 4 out of 5

Published on 08/06/2023 à 11h46

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Translated reviews

Response from Freezedried & Co Published on 09/06/2023

Thanks for the note! The Lyophilise & Co team

M

Marie D.

Rating: 4 out of 5

Published on 08/06/2023 à 11h46

Translated reviews

Response from Freezedried & Co Published on 09/06/2023

Thanks for the note! The Lyophilise & Co team

M

Marie D.

Rating: 4 out of 5

Published on 08/06/2023 à 11h46

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Translated reviews

Response from Freezedried & Co Published on 09/06/2023

Thanks for the note! The Lyophilise & Co team

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Lucas L.

Rating: 4 out of 5

Published on 07/06/2023 à 11h28

Variety and quality of products on offer.

Translated reviews

Response from Freezedried & Co Published on 08/06/2023

Thank you for your feedback. The Lyo team :)

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Charlotte T.

Rating: 4 out of 5

Published on 31/05/2023 à 11h07

I bought a powerbank at the last minute, specifying it at the time of purchase. The team prepared my parcel and sent it to me quickly so that I had it for my departure.

Translated reviews

Response from Freezedried & Co Published on 01/06/2023

Thank you for this review, we are happy to slip into your backpack during your hikes :) Thank you for your trust! The Lyophilise & Co team

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Nicolas T.

Rating: 4 out of 5

Published on 30/05/2023 à 11h28

perfect but: change the carrier! The box was smashed and I even feared that some things were missing...,..,

Translated reviews

Response from Freezedried & Co Published on 31/05/2023

During transport, some parcels may be mishandled, which is beyond our control. That being said, we'll pass on your comments to our logistics colleagues. The Lyo team would like to thank you for taking the time to write this comprehensive review. Thank you for your confidence ;)

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Julie P.

Rating: 4 out of 5

Published on 24/05/2023 à 12h19

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Response from Freezedried & Co Published on 25/05/2023

Thanks for the note! The Lyophilise & Co team

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Julie P.

Rating: 4 out of 5

Published on 24/05/2023 à 12h19

Translated reviews

Response from Freezedried & Co Published on 25/05/2023

Thanks for the note! The Lyophilise & Co team

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Julie P.

Rating: 4 out of 5

Published on 24/05/2023 à 12h19

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Response from Freezedried & Co Published on 25/05/2023

Thanks for the note! The Lyophilise & Co team

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Hugo M.

Rating: 4 out of 5

Published on 23/05/2023 à 11h26

Super site, the products are generally good ver excellent, the DLC for EDC OR BOD perfect but some energy bar 4 months is just. The SAV is top it responds, but has these days many out of stock on products like Nadège.

Translated reviews

Response from Freezedried & Co Published on 24/05/2023

Thank you for your feedback. Concerning the DLUO of the bars, a filter allows you to select the desired shelf life when you are in the energy bars section. Looking at your order, the reference you received has a shelf life of 5 months after manufacture (usually a few weeks pass between manufacture, delivery to our premises in Lorient and stock turnover before the bar reaches you :) - For Nalgene products, you can sign up for disposable alerts to be notified of their returns. We'll be happy to answer any questions you may have. The Lyo team

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Lucia F.

Rating: 4 out of 5

Published on 22/05/2023 à 19h36

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Response from Freezedried & Co Published on 23/05/2023

Thanks for the note! The Lyophilise & Co team

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Lucia F.

Rating: 4 out of 5

Published on 22/05/2023 à 19h36

Translated reviews

Response from Freezedried & Co Published on 23/05/2023

Thanks for the note! The Lyophilise & Co team

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Lucia F.

Rating: 4 out of 5

Published on 22/05/2023 à 19h36

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Response from Freezedried & Co Published on 23/05/2023

Thanks for the note! The Lyophilise & Co team

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Laurent T.

Rating: 4 out of 5

Published on 13/05/2023 à 20h05

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Response from Freezedried & Co Published on 15/05/2023

The Lyophilise & Co team thanks you for the note :)

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Laurent T.

Rating: 4 out of 5

Published on 13/05/2023 à 20h05

Translated reviews

Response from Freezedried & Co Published on 15/05/2023

The Lyophilise & Co team thanks you for the note :)

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Laurent T.

Rating: 4 out of 5

Published on 13/05/2023 à 20h05

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Response from Freezedried & Co Published on 15/05/2023

The Lyophilise & Co team thanks you for the note :)

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Lucas D.

Rating: 4 out of 5

Published on 09/05/2023 à 14h32

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Response from Freezedried & Co Published on 11/05/2023

Thanks for the note! The Lyophilise & Co team

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Lucas D.

Rating: 4 out of 5

Published on 09/05/2023 à 14h32

Translated reviews

Response from Freezedried & Co Published on 11/05/2023

Thanks for the note! The Lyophilise & Co team

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Lucas D.

Rating: 4 out of 5

Published on 09/05/2023 à 14h32

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Translated reviews

Response from Freezedried & Co Published on 11/05/2023

Thanks for the note! The Lyophilise & Co team

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Charlotte L.

Rating: 4 out of 5

Published on 09/05/2023 à 11h52

Well packaged, lots of choice and fast delivery. Just a shame about the rather high delivery charges despite an order of over 100e.

Translated reviews

Response from Freezedried & Co Published on 11/05/2023

The Lyo team would like to thank you for taking the time to write this comprehensive review ;) We offer free delivery in France for orders of 70 or more at a relay point. For Belgium, we are not yet able to offer such a service. Indeed, shipping costs are a substantial expense that we don't include in the price of our products. We are constantly working to find the best formula and the best service for our customers, while at the same time ensuring that our contribution to transport costs remains reasonable. Thank you for your understanding. The Lyo Team

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Comprador Verificado

Rating: 2 out of 5

Published on 02/05/2023 à 21h13

I have a power banck 5000amh and the mini USB charging socket is empty, I have not heard back from you, I have been a customer for 3 years, I will continue to buy freeze dried food from you but I will no longer buy material from your company.

Translated reviews

Response from Freezedried & Co Published on 01/06/2023

Good morning, Sorry for the inconvenience, your email was in our spam folder. We have sent an email right away to solve the problem with the battery. Thank you for your understanding, best regards. The Lio Team

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Lucas D.

Rating: 4 out of 5

Published on 02/05/2023 à 15h33

Fast and accurate shipping

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Response from Freezedried & Co Published on 03/05/2023

Thank you for your feedback. The Lyo team :)