Ordering from Freezedried & Co is described as straightforward, with many customers highlighting the ease of the process. The shipping speed consistently impresses, with numerous reviews noting deliveries occurring within one to three days, often ahead of expectations. Customers express strong satisfaction with the quality of the freeze-dried products, praising their taste and generous portions, which are particularly appreciated for outdoor activities and meal preparation.
The delivery was missing a product. So a lack of vigilance in logistics? can do better.
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Response from Freezedried & Co
Thank you for your feedback. The correct product is on its way and will be delivered shortly. Our apologies for the inconvenience. The Lyo Team
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Antoine R.
Rating: 4 out of 5
Perfect in every way: A wide range of products, in small or large quantities, low prices, secure payment and fast delivery.
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Response from Freezedried & Co
The Lyo team thanks you for this nice review ;)
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Anais M.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you very much for your feedback! The Lyophilise & Co team
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Anais M.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you very much for your feedback! The Lyophilise & Co team
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Anais M.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you very much for your feedback! The Lyophilise & Co team
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Theo D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Theo D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Theo D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Jean R.
Rating: 4 out of 5
Fast delivery.
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Response from Freezedried & Co
Thank you for your feedback. The Lyo team :)
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Camille L.
Rating: 4 out of 5
Breton company
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Response from Freezedried & Co
Exactly, we're based in Lorient :) Have a nice day. The Lyo team
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Sophie R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for your feedback! The Lyo team
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Sophie R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for your feedback! The Lyo team
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Sophie R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for your feedback! The Lyo team
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Antoine R.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for the note :)
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Antoine R.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for the note :)
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Antoine R.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for the note :)
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Anais L.
Rating: 4 out of 5
Just been delivered my opinion at the end of the season thank you
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Response from Freezedried & Co
Thanks for your feedback! Happy testing! The Lyo team
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Guillaume D.
Rating: 4 out of 5
Very good
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Theo P.
Rating: 2 out of 5
The prices are becoming exorbitant, and on top of that you have to pay the postage. I will not advertise. Thank you very much.
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Response from Freezedried & Co
Hello, we are resellers and not manufacturers, and to be totally transparent, we have also been surprised by the increase in some of our suppliers' prices, both for purchases and resales. Sometimes we don't defer price increases when it's bearable for us. That being said, this year, for most of the increases, we were unable to maintain the 2021 rates and applied the sales rates recommended by our suppliers. There are a number of reasons for this rise in supplier prices: rising raw material costs (or even shortages in some cases), Brexit for UK brands with customs duties that didn't exist before, rising energy costs, the use of more manpower to cope with seasonal peaks, and investment in factories. That said, we regularly run promotions, here's the link: https://www.lyophilise.fr/bons-plans-c-3563 The Lyo team wishes you a good day and a pleasant weekend.
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Julie D.
Rating: 2 out of 5
The vacuum-packed survival rations arrived pierced, so they won't keep well. Better packaging would be much appreciated! Fast delivery though.
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Response from Freezedried & Co
Thank you for your feedback and I'm sorry to hear about this incident. Could you please tell us which part number is damaged? If possible, could you send us a photo so that we can understand the incident. My colleagues will then be able to get back to you with a solution. e-mail address team(at)lyophilise.com. The Lyo team
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Lucia G.
Rating: 4 out of 5
Fast shipping.
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Response from Freezedried & Co
Thank you for your feedback! The Lyo team
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Laurent T.
Rating: 4 out of 5
The products ordered were as requested and the flavour was delicious! On the other hand, the delivery time of 24 to 48 hours was not respected by the delivery service. Fortunately, we received the products one day before our Trek departure.
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Response from Freezedried & Co
Thank you for your feedback and understanding. We're delighted that you were able to trek in good conditions and that we were able to fit into your backpack :) The Lyo team
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Guillaume R.
Rating: 4 out of 5
Nothing to say about the site, just that chronopost delivered to a relay point (which closed early), without going through the address given for delivery. When you want your lyophys before you go on vacation, it's annoying (allow 1 week for it to arrive).
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Response from Freezedried & Co
Thank you for your feedback, and I'm sorry about this delivery incident. Did it affect your vacation? Can you contact us via the contact form? Have a nice day. The Lyo Team
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Lucie D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for your note. The Lyophilise & Co team
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Lucie D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for your note. The Lyophilise & Co team
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Lucie D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for your note. The Lyophilise & Co team
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Pierre P.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
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Pierre P.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
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Pierre P.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
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Guillaume M.
Rating: 4 out of 5
Well-packaged parcel with a note about the reuse of certain boxes that can still be used a 2nd time. This approach is very much appreciated
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Response from Freezedried & Co
Thank you for your feedback. The Lyo team :)
J
Julie T.
Rating: 4 out of 5
+ The speed, possibility of reduction with codes promos! The choice... - unavailable" products should be clearly identified (before clicking on the card)...
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Response from Freezedried & Co
Thank you for your feedback. For all foodstuffs and non-declined materials, a red cross indicates when the product is not in stock, with the words "not available in stock" in red, so you don't have to click on the product sheet? That said, we are working on developing filters to show only products in stock. We wish you a nice day. The Lyo team
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Lucas D.
Rating: 2 out of 5
I've always given them 5 stars but this time I'm taking off: - 1 star because the choice of freeze-dried dishes was poor (few available); - 1 star because each freeze-dried dish cost almost 2 euros between my two orders (1 month); - 1 star because some freeze-dried dishes were out of stock in 09/2022, i.e. barely 4 months of potential. I'm really disappointed with this last order.
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Response from Freezedried & Co
Thank you for your feedback. We have a lot of stock turnover on freeze-dried meals, so we don't have short dates, and if we do, they are put back with a date clearly indicated. Could you please send us the recipe in question to team(at) lyophilise.com? If possible, a photo of the date and batch number, so that we can compensate you and check with our supplier. Concerning the choice of freeze-dried products, you may prefer a single brand, but don't hesitate to vary to discover new flavors and widen your choice among our hundreds of recipes. We'll be happy to help you choose. As for the price increase, for this French brand there is indeed a price increase applied by the manufacturer to cover real costs (packaging, ingredients, manufacturing...). We try to respect the public selling prices of our suppliers and, like you, we notice increases. We hope you will understand that we are unable to cover these increases. We are sincerely sorry about your last experience, with events beyond our control. We hope to see you again on our site. The Lyo Team
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Elise B.
Rating: 4 out of 5
Fast delivery but a freeze-dried bag from my order turned out to be no longer available and the company replaced it with another bag (from another brand) without asking my opinion. Personally, I would have preferred them to ask me which freeze-dried product I wanted as a replacement.... because tastes and colors are different ^^.
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Response from Freezedried & Co
Thank you for your feedback. We had a stock error on the recipe concerned. My colleagues replaced it with an equivalent recipe so as not to penalize your order and so that it could be dispatched quickly. We usually take the time to warn you, but with the activity before Ascension Day, we tried to be as quick as possible. We apologize for the inconvenience. We hope to see you again on our site. The Lyo team
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Hugo B.
Rating: 2 out of 5
Not delivered to the right place
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Response from Freezedried & Co
Thank you for your feedback. This can happen when a relay point is saturated, and the carrier redirects the parcel to another point in the network. Sorry for the inconvenience, this relay point is closed on Mondays? If you have any problems collecting your parcel, or if your order is urgent, please don't hesitate to call us directly, and my colleagues in customer service will suggest alternatives. We wish you a pleasant day and look forward to hearing from you. 02 97 87 23 73
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Pierre B.
Rating: 2 out of 5
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Response from Freezedried & Co
Thank you for your feedback. Your package seems to have been delivered. Was there a problem with your order or delivery? Please let us know so that we can improve our services :) Our mail team(at)lyophilise.com
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Pierre B.
Rating: 2 out of 5
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Response from Freezedried & Co
Thank you for your feedback. Your package seems to have been delivered. Was there a problem with your order or delivery? Please let us know so that we can improve our services :) Our mail team(at)lyophilise.com
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Pierre B.
Rating: 2 out of 5
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Response from Freezedried & Co
Thank you for your feedback. Your package seems to have been delivered. Was there a problem with your order or delivery? Please let us know so that we can improve our services :) Our mail team(at)lyophilise.com
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Jean M.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Jean M.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Jean M.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Guillaume T.
Rating: 4 out of 5
Fast, efficient ordering
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Lucie P.
Rating: 4 out of 5
My 1st order was "confusing" as the addresses on the labelling were reversed and my parcel was delivered 50 km away to someone whose parcel I received. We were lucky that the address on the bottom label was correct and that I was able to contact the person and proceed with the exchange/return. The commercial gesture on the other hand was up to the mark for my 2nd order (points, reduction and elimination of delivery charges). Another point: the freeze-dried products are of high quality.
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Response from Freezedried & Co
We apologize for the inconvenience... Who knows, the beginning of a new friendship with the person who originally received your order? In any case, many thanks for your understanding, and we hope to see you again on our site. The Lyo Team
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Nicolas B.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for the note :)
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Nicolas B.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for the note :)
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Nicolas B.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for the note :)
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Javier G.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Javier G.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Javier G.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Laurent L.
Rating: 4 out of 5
Large selection of products. Super fast shipping. However, with an order of almost 150e, delivery could be free at home..... By relay it's a bit average.
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Response from Freezedried & Co
Thank you for your feedback! It's true that we offer delivery in a "point relais" from 70. Although home delivery is interesting, the opening hours of most shops make it easier to pick up a parcel, and can be less inconvenient than being at home in the case of large parcels. That said, if we have the opportunity to add another type of delivery, we'll be sure to do so. The Lyo team.
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Antoine B.
Rating: 4 out of 5
Order complete and conform to order. Delivery to collection point D+8 by colissimo. It's important to anticipate your order before your trek.
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Response from Freezedried & Co
Thank you for your feedback. The Lyo team :)
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Youssef M.
Rating: 4 out of 5
Excellent freeze-dried products: good and calorific enough for treks. Some quite expensive, but the wide choice makes up for this. I recommend this site.
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Response from Freezedried & Co
Thank you for your comment! Have a nice day ;) The Lyo team
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Pierre L.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note ???? :) The Lyo team
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Pierre L.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note ???? :) The Lyo team
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Pierre L.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note ???? :) The Lyo team
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Nicolas P.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Nicolas P.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Nicolas P.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Hugo T.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note ???? :) The Lyo team
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Hugo T.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note ???? :) The Lyo team
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Hugo T.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note ???? :) The Lyo team
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Charlotte L.
Rating: 4 out of 5
Fast delivery and good products
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Response from Freezedried & Co
Thanks for your comment! Have a nice day ;) The Lyo team
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Hugo T.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Hugo T.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Hugo T.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Antoine M.
Rating: 4 out of 5
Fast and compliant!
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Response from Freezedried & Co
Thanks for your comment! Have a nice day ;) The Lyo team
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Carlos R.
Rating: 4 out of 5
Fast delivery and quality products.
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Response from Freezedried & Co
Thank you for your feedback. The Lyo team :)
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Laurent D.
Rating: 4 out of 5
Fast delivery in accordance with my order, but it's a good thing they mention the recycling of the boxes......because my parcel arrived ripped on one side! (this was mentioned on receipt of the parcel). Fortunately, my order was not damaged and I'm not angry (but I'm taking away one star!).
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Response from Freezedried & Co
During transport, some parcels may be mishandled, which is beyond our control. That being said, we'll pass on your comments to our logistics colleagues. The Lyo team would like to thank you for taking the time to write this comprehensive review. Thank you for your trust and loyalty :)
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Anais T.
Rating: 2 out of 5
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Response from Freezedried & Co
Did something go wrong with your order? Tell us what we can do better :) The Lyo team
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Anais T.
Rating: 2 out of 5
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Response from Freezedried & Co
Did something go wrong with your order? Tell us what we can do better :) The Lyo team
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Anais T.
Rating: 2 out of 5
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Response from Freezedried & Co
Did something go wrong with your order? Tell us what we can do better :) The Lyo team
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