Ordering from Freezedried & Co is described as straightforward, with many customers highlighting the ease of the process. The shipping speed consistently impresses, with numerous reviews noting deliveries occurring within one to three days, often ahead of expectations. Customers express strong satisfaction with the quality of the freeze-dried products, praising their taste and generous portions, which are particularly appreciated for outdoor activities and meal preparation.
Order placed a week ago and still no delivery ????????
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Response from Freezedried & Co
Thank you for your feedback. Indeed, when you placed your order, some products were out of stock, which was indicated on the product sheets and in your basket. Your order is being prepared today, and all products are back in stock. My colleague must have informed you yesterday during your telephone conversation. If you have any queries, please do not hesitate to contact us on 02 97 87 23 73 or team(at)lyophilise.com. The Lyo team
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Laurent R.
Rating: 4 out of 5
For the amount of my order I would have appreciated free delivery...
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Response from Freezedried & Co
Thank you for your feedback. It is possible to choose the free delivery in relay point in France before validating an order (from 70 of purchases). Hoping to see you again on our site, please don't hesitate to contact us if you need information for a future order. Best regards. The Lyo team.
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Karim B.
Rating: 4 out of 5
I find what I need but a little expensive sonon Ras. I'm looking forward to an order as I'm going hiking ssmedi.
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Response from Freezedried & Co
Thank you for your feedback! We try to offer a wide range of products to suit all budgets. I've added a link to our promotions, which might be of interest to you: https://www.lyophilise.fr/promotions-c-3563. Have a nice trip :) The Lyo team
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William B.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for your note
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William B.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for your note
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Mehdi B.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for your note
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Mehdi B.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for your note
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Miguel G.
Rating: 4 out of 5
Lots of choice and order received very quickly.
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Response from Freezedried & Co
The Lyo team thanks you for this nice review ;)
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Elise R.
Rating: 4 out of 5
Plenty of choice and good taste
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Response from Freezedried & Co
Thank you for your feedback. The Lyo Team
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Anais D.
Rating: 2 out of 5
Very disappointed; products ordered promised a long or even very long shelf life, whereas the products received spent the longest time in your stocks.
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Response from Freezedried & Co
Hello, thank you for your feedback. The Katadyn bread tins have a shelf life of up to 15 years, and you should have received the certificate with your last order, which obviously was not the case. My colleagues will e-mail it to you today. On these long-life products, we have a high turnover of stock. For your information, the DLUO marked on the tins is 2 years, as this is the regulation in Germany, where this bread is sold in supermarkets. Hoping to have shed some light on your last order, our team remains at your disposal should you have any questions. Best regards. The Lyo team
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Nicolas T.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for your note
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Nicolas T.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for your note
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Antoine T.
Rating: 4 out of 5
Responsive team, answers emails quickly. Delivery time very good.
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Response from Freezedried & Co
Thank you for your confidence :) The Lyo team
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Laurent R.
Rating: 4 out of 5
Buf Parmentier is good.
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Response from Freezedried & Co
Thank you for your review of this product. If you wish to rate other products, please go directly to the site :) Bon appétit to you. The Lyophilise & Co team
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Verified buyer
Rating: 4 out of 5
Response from Freezedried & Co
The Freezedried & Co team thanks you for your note.
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Guillaume M.
Rating: 4 out of 5
Fast delivery. But the box was opened and the product packaging also opened (as if someone had wanted to know what was inside). However, all the contents were present, so no consequences in the end.
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Response from Freezedried & Co
Thank you for your feedback, we will inform our carrier. We thank you for your trust and hope to see you again on our site :) The Lyo Team
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Lucas P.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for your note
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Lucas P.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for your note
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Nicolas P.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Nicolas P.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Guillaume B.
Rating: 4 out of 5
Deadline met, quality respected, wide selection
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Response from Freezedried & Co
Thanks for your comment! Have a nice day ;) The Lyo team
C
Comprador verificado
Rating: 4 out of 5
Good experience with Lyophilise. I will continue to trust them for the time being....
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Response from Freezedried & Co
Thank you very much for your comments. The Lyophilized & Co team
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Claire D.
Rating: 4 out of 5
Very fast and complete delivery. I'm only giving 4 stars because 2 bags of rations came loose and I'm waiting for a reply to my e-mail on this subject. Otherwise, I recommend.
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Response from Freezedried & Co
Thank you for your feedback. In the meantime, my colleague has processed your request based on your email exchanges. We thank you for your understanding and hope to see you again on our site :) The Lyo team
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Amina R.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for your note
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Amina R.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for your note
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Anais R.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for your note
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Anais R.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for your note
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William J.
Rating: 2 out of 5
Shipping time not respected
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Response from Freezedried & Co
Hello, As indicated on our website at the time of your order, a reference was out of stock and we were waiting for the article in order to dispatch your parcel. The restocking time was indicated, however with the new customs constraints at the English borders the delay has been extended. We are very sorry about this and hope that you were able to receive your order on time. Please do not hesitate to contact our customer service department in such situations. Thank you for your understanding, Team Lyo
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Elise M.
Rating: 4 out of 5
Fast shipping
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Response from Freezedried & Co
Thank you for taking the time to rate us :)
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Camille L.
Rating: 4 out of 5
Fast delivery, just a little disappointment, I thought I had ordered whole dried bananas and they were sliced. I didn't check if it was mentioned in the description, but it wasn't on the picture.
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Response from Freezedried & Co
Thank you for your feedback, we have taken your comment into account. The information is indeed indicated on the product sheet, however we will add a photo of the product as soon as possible to avoid further confusion. Kind regards, Team Lyo
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Jean M.
Rating: 4 out of 5
Delivery error Delivered by post
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Response from Freezedried & Co
We apologize for the inconvenience, as we had specified the correct delivery address. We hope it wasn't too much trouble for you to collect the parcel. Kind regards, Team Lyo.
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Lucas D.
Rating: 4 out of 5
r.a.s
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Guillaume R.
Rating: 4 out of 5
Hearty MX3 meals, good overall. Vanilla cream excellent for lyo
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Response from Freezedried & Co
Thank you for your feedback following your order on our website :) Don't hesitate to give your opinion directly on the article cards of the tested recipes. The Lyo team
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Fatima M.
Rating: 4 out of 5
the strawberry pieces are too small
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Response from Freezedried & Co
Thank you for your feedback, we will pass on your comment to the manufacturer. We have another brand available that offers sliced strawberries, not diced (https://www.lyophilise.fr/fraises--fruits-lyophilises-p-4692). The Lyo Team is at your disposal should you need us.
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Julie L.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for your note
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Julie L.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for your note
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Pierre P.
Rating: 4 out of 5
Fast delivery and good quality products
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Marie R.
Rating: 4 out of 5
I really liked it. I just had a problem with the amount of water I had to add - there wasn't a line on all the sachets, so I had a bit of trouble measuring.
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Response from Freezedried & Co
Thank you for your feedback. A large number of manufacturers now indicate the water level on the sachet with a water line. Unfortunately, two or three still only indicate the dosage in ml. We are going to add this information to the product data sheets. Kind regards, Team Lyo
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Michel D.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Michel D.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Elise M.
Rating: 4 out of 5
fast and efficient
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Jean B.
Rating: 4 out of 5
Great selection of items, fast delivery and responsive service. Very good
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Response from Freezedried & Co
Thank you for your feedback following your order on our website :) The Lyo team
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Camille D.
Rating: 4 out of 5
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Camille D.
Rating: 4 out of 5
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Michel M.
Rating: 4 out of 5
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Michel M.
Rating: 4 out of 5
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Isabella B.
Rating: 4 out of 5
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Isabella B.
Rating: 4 out of 5
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Hugo B.
Rating: 4 out of 5
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Hugo B.
Rating: 4 out of 5
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Sophie B.
Rating: 4 out of 5
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Sophie B.
Rating: 4 out of 5
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