Ordering from Freezedried & Co is described as straightforward, with many customers highlighting the ease of the process. The shipping speed consistently impresses, with numerous reviews noting deliveries occurring within one to three days, often ahead of expectations. Customers express strong satisfaction with the quality of the freeze-dried products, praising their taste and generous portions, which are particularly appreciated for outdoor activities and meal preparation.
The delivery time was long, no precise delivery date. Upon delivery, the carrier stored the package in boxes 5 km from our house, while there were boxes 2 km away.
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Response from Freezedried & Co
Thank you for your feedback. We are sorry for this delivery delay and for the relay point chosen by the carrier, which we unfortunately do not always control. However, we take note of your remark. Thank you for your trust.
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Lénaïg L.
Rating: 4 out of 5
following a purchase from 07/01/2026
A bit of a wait due to restocking issues but I was very well supported during the wait for my items by the team at Lyophilisé & Co who offered me alternatives. I really recommend.
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Stephan R.
Rating: 4 out of 5
following a purchase from 02/02/2026
The products ordered from Lyophilise are of very good quality and fully meet my expectations. However, the packaging could be improved: the cardboard was not very sturdy and the package was on the verge of opening upon receipt, which raised concerns about a potential risk of loss of items.
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Karl N.
Rating: 4 out of 5
following a purchase from 29/01/2026
Not tasted yet, order arrived on time and a wide variety of dishes.
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Fabrice B.
Rating: 4 out of 5
following a purchase from 26/01/2026
Order received quickly, however, one of the ordered cans was dented and damaged: I had to eat it quickly to avoid future issues.
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Tristan C.
Rating: 2 out of 5
following a purchase from 10/01/2026
First order of 10 items to test before a larger order, delivery requested at a relay point 2 minutes on foot from my home. Result: 3 missing items, and a package delivered 30 minutes in transit... Contacts with customer service are cordial, but almost 1 week after my complaint I still do not have a clear answer on what will happen. I will change my rating according to the delay and the quality of the customer service response, but for now not very positive about this first purchase.
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Response from Freezedried & Co
Hello,
Thank you for taking the time to share your feedback. During your complaint, our customer service was exceptionally operating with reduced staff, one person out of two being absent for health reasons, which explains the response time you experienced. We sincerely apologize for this.
Regarding delivery to a relay point, it depends on the carrier and their availability at the time of shipment, independently of our will. However, we understand the inconvenience caused.
As soon as the situation was clarified, the missing items were sent to you without delay. Following our email exchanges, you also confirmed your satisfaction regarding the handling and resolution of the problem, for which we thank you.
We remain at your disposal for any future orders and hope to have the opportunity to provide you with a fully positive experience.
The Lyophilise & Co team
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SAMUEL M.
Rating: 4 out of 5
following a purchase from 01/01/2026
Article of very good quality and the price is affordable. Maybe add a survival cover in the pack.
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Response from Freezedried & Co
Thank you very much for your feedback and for your positive comment, it really makes us happy.
Just a small clarification: the survival cover is indeed included in this kit. We have just sent you an email about this to give you the details and check with you if needed.
Do not hesitate to reply directly by return email, we are here for that.
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Paul J.
Rating: 4 out of 5
following a purchase from 27/11/2025
Very happy with the equipment. Satisfied with the exchanges with Lyophilized. Disappointed with the transport provider but the package arrived ...
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Response from Freezedried & Co
We are delighted that the equipment and our exchanges have satisfied you. Regarding the transport, we are doing what is necessary with the provider to improve this point. Happy that the package arrived well
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patrick L.
Rating: 4 out of 5
following a purchase from 01/12/2025
The products I used met my expectations. Both in terms of nutritional value and flavor of the products. I still struggle with the constant price variations, but that's the way it is these days. Preparing my treks 8 to 6 months in advance, I can time my purchases to optimize the financial cost of my treks.
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Response from Freezedried & Co
Thank you for your feedback, we are delighted that the products met your expectations.
Regarding price variations, we do indeed try to limit them as much as possible. They only occur when we are forced to by increases from our suppliers :(
Good preparation for your upcoming treks,
J
Jorge O.
Rating: 4 out of 5
following a purchase from 31/12/2025
The shipping was very slow and with unclear information. Aside from that, I am very happy with the orders made
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Response from Freezedried & Co
Thank you for sharing your experience. We regret that the shipping was slower than expected and that the information was not as clear as it should have been. We take note to improve in these aspects. We are glad to know, however, that you are very happy with the orders made. Thank you for your trust!
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Luca G.
Rating: 2 out of 5
following a purchase from 15/12/2025
The freeze-dried food containing potatoes and meat caused serious gastrointestinal problems for everyone. The rice-based food and desserts did not cause any problems. Except for the desserts, in all the preparations there was the classic underlying taste of preservatives. This was very pronounced in the products with meat and potatoes.
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Response from Freezedried & Co
Thank you for reporting what happened. We are very sorry to learn that the product caused gastrointestinal disturbances to the entire team and that the taste was not satisfactory. This is a serious feedback that we take with the utmost attention. We invite you to contact us directly providing, if possible, the batch number and the expiration date of the product, so that we can carry out the appropriate checks and offer you a suitable solution. We sincerely apologize for the inconvenience and look forward to your feedback.
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Tiffany M.
Rating: 4 out of 5
following a purchase from 29/11/2025
Prices are high but the products are very good.
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Valerie C.
Rating: 4 out of 5
following a purchase from 23/11/2025
Great site but just a bit slow on delivery
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Response from Freezedried & Co
Hello, we apologize for the delivery delay and are continuously working with our carriers to improve it. See you soon!
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Hervé F.
Rating: 4 out of 5
following a purchase from 03/01/2026
Carton opened upon arrival, fortunately nothing was missing. Deserves more Scotch.
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Response from Freezedried & Co
Thank you for your report. We apologize for the condition of the carton upon arrival and take note of your comment on strengthening the packaging.
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Loic V.
Rating: 2 out of 5
following a purchase from 05/12/2025
Chaotic delivery, delivery location poorly informed or incorrect. Some of the freeze-dried meals were inedible (way too salty, feedback shared by several others)
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Response from Freezedried & Co
We sincerely apologize for the issues encountered during delivery, particularly regarding the location error, as well as for your disappointment with some freeze-dried meals. This is clearly not the experience we wish to offer.
Regarding the taste, especially the overly salty aspect, we understand your comment: perception can vary depending on recipes and individuals, but your feedback is well noted for recipe improvement.
Please feel free to contact us directly.
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Philippe N.
Rating: 2 out of 5
following a purchase from 30/10/2025
Delivery made to another municipality, 20 km to go...
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FRANCK T.
Rating: 4 out of 5
following a purchase from 15/10/2025
nothing to report
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Eric B.
Rating: 4 out of 5
following a purchase from 15/10/2025
compliant
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Serge D.
Rating: 4 out of 5
following a purchase from 09/10/2025
I don't give 5 stars just because there are many products that are not available, and even more disappointing when you open the cart several days later and some products are out of stock, otherwise you are great, thank you very much!
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corentin R.
Rating: 2 out of 5
following a purchase from 06/10/2025
Very disappointed with this water bottle. It leaks as soon as you tilt it: as long as it stays upright, it's fine, but as soon as it moves in the bag, or if you lift it too high to drink, it's a disaster. Given the price, I strongly advise against it.
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Olivier B.
Rating: 4 out of 5
following a purchase from 30/09/2025
Regarding the product packaging, nothing to say. Moreover, the product has a very pleasant taste that does not suggest any fatigue or nausea after prolonged consumption. Thank you
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Agustín S.
Rating: 4 out of 5
following a purchase from 29/09/2025
Wide range of products. Fast and effective service. Recommendable.
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Jean Louis B.
Rating: 4 out of 5
following a purchase from 14/09/2025
Very good, I am happy with my delivery.
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ASUNCION B.
Rating: 4 out of 5
following a purchase from 11/09/2025
It arrived well, but there were a few days of delay and they took time to get in touch with me.
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Eric M.
Rating: 4 out of 5
following a purchase from 10/09/2025
Perfect almost 100%. Still missing a bit of salt to enhance the flavors. Otherwise, I recommend.
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naurine C.
Rating: 4 out of 5
following a purchase from 02/09/2025
Lack of variety.
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Claude B.
Rating: 4 out of 5
following a purchase from 31/08/2025
Impressive delivery speed...
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Denis B.
Rating: 4 out of 5
following a purchase from 21/08/2025
Good products more or less tasty depending on tastes. Make a pricing effort on an order of several products
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Ricardo M.
Rating: 4 out of 5
following a purchase from 20/08/2025
Everything as planned
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Bernadette C.
Rating: 2 out of 5
following a purchase from 17/08/2025
no response to my email regarding the gift indicated on the site and not received
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Response from Freezedried & Co
Hello Bernadette,
Thank you for taking the time to share your feedback. We are sorry to hear that you did not receive a response to your email regarding the gift. We have just replied to your email.
Best regards,
The Lyophilise & Co team
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Lucas P.
Rating: 4 out of 5
following a purchase from 15/08/2025
Slightly late shipping, nothing to report for the rest, good products.
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Jennifer D.
Rating: 4 out of 5
following a purchase from 19/08/2025
I am satisfied with the freeze-dried meals I bought (except for the powdered ones which I am less a fan of in the final result) on this site for my trip abroad. It helped me a lot. I also took some cereal bars, which I have barely tasted so far, so it's hard to give an opinion.
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Esteban B.
Rating: 4 out of 5
following a purchase from 12/08/2025
A good product
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Jorge S.
Rating: 4 out of 5
following a purchase from 30/07/2025
Everything is correct. The only downside is that you say you send it the same day if everything is in stock and in my case that was not true
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Bertrand V.
Rating: 4 out of 5
following a purchase from 31/07/2025
Order as expected sent in a few days
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Niels T.
Rating: 4 out of 5
following a purchase from 06/08/2025
Quick delivery, competitive pricing, broad range of products.
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Luca F.
Rating: 4 out of 5
following a purchase from 28/07/2025
Overall I would say good although the recipes containing the pasta always resulted in being still uncooked and crunchy during the bite
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Vincent G.
Rating: 2 out of 5
following a purchase from 28/07/2025
The deadlines are well respected, unfortunately I received 2 burst gels and I have no feedback from the after-sales service.
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Response from Freezedried & Co
Hello,
Thank you for your message and sorry for the inconvenience. After checking, a response has indeed been sent to you. In August, our customer service was heavily solicited, which unfortunately extended our after-sales processing times — our apologies.
Thank you again for your patience.
Best regards,
J
Jesús A.
Rating: 4 out of 5
following a purchase from 27/07/2025
Everything correct
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Charly M.
Rating: 4 out of 5
following a purchase from 24/07/2025
The carbonara pasta was inedible.
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