Ordering from Freezedried & Co is described as straightforward, with many customers highlighting the ease of the process. The shipping speed consistently impresses, with numerous reviews noting deliveries occurring within one to three days, often ahead of expectations. Customers express strong satisfaction with the quality of the freeze-dried products, praising their taste and generous portions, which are particularly appreciated for outdoor activities and meal preparation.
The speed of reception. On the other hand, I can't give my opinion on the lyo dishes, I haven't tasted them. On the next page, you should put a box: no opinion. If I haven't dealt with customer service, if I haven't tasted the dishes, how can I rate them?
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Response from Freezedried & Co
Hello Sir, thank you for your comment. Unfortunately, Trusted Shops manages the feedback form directly. Nevertheless, you don't have to answer if you didn't need us :) After tasting, you can post your comments directly on the item sheets on our site. See you soon, the Lyophilise & Co team
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Jean M.
Rating: 4 out of 5
Packaging too bulky
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Lucie R.
Rating: 4 out of 5
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Laurent M.
Rating: 4 out of 5
clear site but product a bit expensive
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Response from Freezedried & Co
First of all, thank you for your comment and feedback. At Lyophilise & Co, we went looking for manufacturers (artisans or large companies) of freeze-dried meals throughout Europe (including France) which we offer at the selling price recommended by the manufacturers. You'll be able to find low-cost dishes and high-quality recipes to suit everyone's budget, taste buds and energy intake. Could you please let us know by return e-mail at [email protected] on which product range we are more expensive than some of our competitors? Thank you for your confidence and we wish you all the best. Elodie from the Lyophilise & Co team
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Laurent B.
Rating: 4 out of 5
Hello, Perhaps a clear instruction manual in large letters and practical recommendations on use? I haven't tried it yet, so 4
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Response from Freezedried & Co
First of all, thank you for your comment and feedback. Each manufacturer indicates on the sachet the instructions for rehydrating the dishes. It's a very simple process: add the water indicated on each sachet, stir and wait the time indicated before tasting. Instructions for use are also given on the site's product sheets, along with advice on how to use them. Thank you for your confidence. Elodie from Lyophilise & Co
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Nicolas R.
Rating: 4 out of 5
Quality-price ratio and speed Too bad the packaging is always too light Original cardboard packaging so arrives with the corners mishandled by carrier Already raised during my previous order Useless inquiry if no correction Still a shame
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Response from Freezedried & Co
Thank you for your feedback. We have launched an internal investigation to understand how the incident happened again. We are committed to meeting and satisfying all customer requests. We hope you will place your trust in us again. The Lyophilise & Co team
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Sofia M.
Rating: 4 out of 5
A variety of products to suit all budgets. Fast delivery. Great!
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Hugo M.
Rating: 4 out of 5
Product quality.
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Alejandro M.
Rating: 4 out of 5
Order delivered promptly, but contrary to what I read on the site, I did not receive any certificate concerning the MHD date indicated on certain items, which is much longer than indicated. https://www.lyophilise.fr/A-3804-pain-de-seigle-500-g-15-ans.aspx
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Response from Freezedried & Co
Hello, I understand your question, it is an oversight on our part when preparing the packages. We will send you a private email with the durability certificate. Thank you for your understanding and trust. The Lyophilise & Co. team
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Guillaume D.
Rating: 4 out of 5
Responsive customer service.
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Lucie R.
Rating: 4 out of 5
nothing to complain about it's correct
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Guillaume T.
Rating: 4 out of 5
The taste of cheese and potato.
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Michel B.
Rating: 2 out of 5
Products too expensive (JIMINI'S insects)
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Response from Freezedried & Co
Hello, thank you for your feedback. Regarding the pricing of Jimini's products, we apply the prices recommended by the brand. We hope you are satisfied with our products. If you're looking for protein snacks, we've got a great catalog of dried meats that will delight your taste buds and suit all budgets, as we offer a wide range of references. The Lyophilise & Co. team
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Miguel F.
Rating: 4 out of 5
very good service. some freeze-dried packs take up much more space than others of equivalent weight I'll be back Etienne
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Jean D.
Rating: 4 out of 5
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Marie R.
Rating: 4 out of 5
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Laurent T.
Rating: 4 out of 5
Good material
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Nicolas R.
Rating: 4 out of 5
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Marie R.
Rating: 2 out of 5
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Response from Freezedried & Co
Thank you for your feedback. We are committed to customer satisfaction, so if something goes wrong with your order or anything else, please let us know by email [email protected]. We hope to see you again on our site. The Lyophilise & Co. team
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Hugo P.
Rating: 4 out of 5
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Guillaume P.
Rating: 4 out of 5
Wide choice, easy ordering. Make the delivery price proportional to the order price.
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Response from Freezedried & Co
Thank you for your confidence. Delivery is free for purchases over 70 for delivery to a relay point in France. This is not yet the case for delivery to Belgium, where the Colissimo rate of 8.95 applies. If, in the future, free shipping to any country (subject to a certain amount) were to be introduced, Belgium would surely be the first country to benefit :) In the meantime, we thank you for your understanding and loyalty. The Lyophilise & Co. team
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Lucie M.
Rating: 4 out of 5
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Michel P.
Rating: 4 out of 5
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Jean B.
Rating: 4 out of 5
Order prepared and dispatched quickly. On orders of this kind of amount, a small sample or small "gifts" would have been really appreciated :-)
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Response from Freezedried & Co
Thank you for your trust and your feedback. We'll be launching a new site early this year, with a loyalty program to thank our loyal customers :)
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Hugo L.
Rating: 4 out of 5
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Comprador verificado
Rating: 4 out of 5
Easy ordering, smooth payment, quick shipping and delivery. Two of the products arrived with small dents in the packaging despite being protected with bubble wrap.
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Response from Freezedried & Co
Thank you very much for your comment, if you have any problem with damaged packaging you can contact us at this address: [email protected]. Sorry for the inconvenience, best regards. The Liofilizado.es team
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Nicolas M.
Rating: 2 out of 5
Disappointed, given the price of the products, I expected a higher quality than the products you can find in supermarkets much cheaper for example: too many additives, meat or fish dishes where there is almost no product, cooking meat or fish or cubes of cheese imperfect (remains too hard) even after 15Min of rehydration ... in short not convinced.
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Response from Freezedried & Co
Hello, thank you for your comment. We offer a wide range of freeze-dried meals made by different brands. The quality of the ingredients and the manufacturing method differ from one brand to another (many brands no longer use preservatives or additives). So please don't hesitate to contact us to help you make your choice, as we offer a selection of brands with 100% natural recipes and can direct you to some of our brands' leading recipes. Thank you for your understanding. Team Lyo.
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Nicolas P.
Rating: 4 out of 5
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Karim M.
Rating: 4 out of 5
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Pierre D.
Rating: 4 out of 5
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Verified buyer
Rating: 4 out of 5
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Theo T.
Rating: 4 out of 5
The order is delivered on time and the products are generally of good quality. However, many products are out of stock or in the process of being procured on the site.
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Response from Freezedried & Co
Thank you for your feedback. During destocking periods, stock is reduced rapidly. However, restocking times are indicated on our website in real time. If you require a particular item, please do not hesitate to contact us by email or telephone. Best regards, the Lyophilise & Co. team.
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Manon R.
Rating: 4 out of 5
First order for me I am satisfied, a kind of loyalty card would be nice because I intend to order once a month.
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Response from Freezedried & Co
Thank you for your feedback, our technical teams are currently working on this. The loyalty program will be available in early 2021. Sincerely yours, the Lyophilise & co team
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Lucie D.
Rating: 4 out of 5
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Comprador verificado
Rating: 4 out of 5
One of the food envelopes came open.
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Response from Freezedried & Co
Thank you for your order, and sorry for the inconvenience. Can you please contact us by mail ([email protected]) with the damaged item ? Thank you for your reply and understanding, best regards. The Lyophilized team
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Anais T.
Rating: 2 out of 5
And they don't make boxes.
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Response from Freezedried & Co
Hello, thank you for your trust and for your feedback. We do offer postage and packing in France for purchases of 70 or more. Concerning the boxes, we offer "packs" for outdoor activities (hiking, sailing, marathon). We are also available to advise you on a selection of dishes. We thank you for your understanding and remain at your disposal if needed. Sébastien from the Lyophilise & Co team
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Theo R.
Rating: 4 out of 5
Fast delivery and clear tracking. Downside: I received one product instead of another (windscreen), which I didn't send back because I planned to buy it later as it fits into my OptimusCruxLight range.
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Response from Freezedried & Co
Thank you for your understanding, and sorry for the error in your order. Our sales department will contact you immediately by email to resolve the problem. Kind regards, Team Lyo
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Comprador verificado
Rating: 4 out of 5
For the amount of the order I think the shipping costs are excessive.
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Response from Freezedried & Co
Hello, We understand your point of view, however it is not possible for the moment to make the shipping costs free of charge from a purchase amount for a shipment outside France. We are looking for solutions in this regard. Thank you for your understanding. The Lyophilized team
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Omar R.
Rating: 4 out of 5
The top just maybe the price but it did not prevent me from making a 2nd order in the tread but I think the price must slow down some people.
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Response from Freezedried & Co
Thank you for your loyalty. When you placed your first order, you ordered the best of the best freeze-dried brands, you have good taste A chef in the kitchen cooks the meals before freeze-drying them for this well-known brand. This is a quality process that may explain the cost difference with other brands that use other methods. Here's an article that may shed some light on the different processing methods: https://www.lyophilise.fr/A-7999-comparatif-entre-les-plats-lyophilises-deshydrates.aspx Please feel free to contact us if you'd like us to refer you to recipes from other brands to suit your budget. The Lyo team.
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Michel M.
Rating: 4 out of 5
order quickly processed in less than a week.
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