Ordering from Freezedried & Co is described as straightforward, with many customers highlighting the ease of the process. The shipping speed consistently impresses, with numerous reviews noting deliveries occurring within one to three days, often ahead of expectations. Customers express strong satisfaction with the quality of the freeze-dried products, praising their taste and generous portions, which are particularly appreciated for outdoor activities and meal preparation.
Quality dishes and fast delivery. One drawback: the site sells dishes that are not freeze-dried (chicken cep risotto, for example), and this is not clearly indicated. It's easy to make a mistake. I realized this by the weight of the dish (350 g) when I opened the parcel.
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Response from Freezedried & Co
Hello, we do indeed sell different kinds of long-life meals (from 1 to 25 years). On the one hand, you'll find freeze-dried meals to be rehydrated, which are much lighter than sterilized meals, which are "ready-to-eat" and therefore heavier to transport. Once you're on our site, we think in terms of categories, where it's indicated at the top of the Lyophilized menu and next to it Sterilized, and in each product data sheet, we explain how the dish is processed. But we fully understand that for a first-time visitor, all these notions may be subtle. If you would like to return any products to us, either to opt for freeze-dried products or to have your money refunded, please don't hesitate to send us an e-mail to [email protected], mentioning the recipes in question. We thank you for your confidence and hope to see you again on our site. The Lyophilise & Co. team
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Nicolas M.
Rating: 4 out of 5
For delivery and products.
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Anais D.
Rating: 4 out of 5
Good products (but a little spicy for me), fair prices, delivery charges a little high.
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Response from Freezedried & Co
Hello and thank you for your confidence. Don't hesitate to ask us for advice on the choice of recipes if you wish to place an order in the future :) Our taste buds are well-trained and we'll be able to recommend recipes to suit your tastes and needs from among our hundreds of references. Regarding shipping costs, these are the Post Office rates for shipping from France to Belgium. We wish you a nice day and look forward to seeing you again on our site. The Lyophilise & Co team
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Jean D.
Rating: 4 out of 5
Delivery too long
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Response from Freezedried & Co
Hello, you placed an order on the 4th at the end of the day, your parcel was dispatched on the 5th and delivered to your letterbox on the 8th according to the tracking system. We were rather reactive in preparing your order :) In the wake of the health crisis, La Poste is managing an influx of parcels transiting via their platforms, and delays can sometimes be lengthened. Thank you for your trust and understanding. The Lyophilise & Co. team
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Marie D.
Rating: 4 out of 5
It's a pity that the parcel arrived a bit messy.
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Response from Freezedried & Co
Hello, we are sorry for this incident beyond our control. We hope that the products inside were still intact. If this was not the case, please contact us directly via [email protected]. Thank you for your confidence and have a nice day. The Lyophilise & Co team
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Pierre T.
Rating: 4 out of 5
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Guillaume P.
Rating: 4 out of 5
Pleasant to the palate, easy to use. Tested by bike on a mountain pass, well finished.
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Laurent B.
Rating: 4 out of 5
Great choice and fast service. One problem: the delivery address did not match the one given.
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Response from Freezedried & Co
Hello and thank you for your feedback. It's possible that the relay point you selected was saturated at the time of delivery. As we were unable to receive any more parcels, your order was sent to another relay point. We apologize for this inconvenience, and hope you are satisfied with the contents of your order. We wish you a good appetite and great adventures :) The Lyophilise & Co. team
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Lucas T.
Rating: 4 out of 5
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Comprador verificado
Rating: 4 out of 5
The 7 days comfort pack has what is indicated in the order. The only problem is that it has 7 breakfasts, 7 desserts and 13 main meals instead of 14. It should have 14. I hope the food is good.
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Response from Freezedried & Co
Good morning, we are sorry there are indeed 14 meals in the 7 days pack. It is a mistake on our part. We can send you the missing food. We apologize for the inconvenience. Oriane Freeze Dried & Co
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Antoine M.
Rating: 4 out of 5
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Anais B.
Rating: 4 out of 5
Communication. Following the covid, our order took a very long time and there was no news.
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Response from Freezedried & Co
Hello, we're very sorry for the inconvenience. Unfortunately, due to the health crisis, we have had many orders and little information from our suppliers, who have also been very busy. We should have kept you more informed, however. In any case, thank you for your understanding. Sincerely yours, Elodie from Lyophilise.fr
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Laurent L.
Rating: 4 out of 5
A little more expensive than the competition, but fast delivery and wide choice.
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Response from Freezedried & Co
First of all, thank you for your comment and feedback. At Lyophilise & Co, we went looking for manufacturers (artisans or large companies) of freeze-dried meals throughout Europe (including France) which we offer at the selling price recommended by the manufacturers. You'll be able to find low-cost dishes and high-quality recipes to suit everyone's budget, taste buds and energy intake. Could you please let us know by return e-mail at [email protected] on which product range we are more expensive than some of our competitors? Thank you for your confidence, and we wish you all the best for the future. Sébastien from the Lyophilise & Co team
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Antoine P.
Rating: 4 out of 5
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Comprador verificado
Rating: 4 out of 5
Large assortment. Fast delivery time
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Pierre R.
Rating: 4 out of 5
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Marie M.
Rating: 4 out of 5
Fast service
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Guillaume L.
Rating: 4 out of 5
Choice, prices
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Charlotte R.
Rating: 4 out of 5
All items are as described. Only negative point the delivery was long. The barcode from the post office was badly stuck on (made waves) and the result was received in 4 days.
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Response from Freezedried & Co
Hello, thank you for your feedback :) We are currently shipping within 48 hours due to the busy summer period. With the July 14th holiday, delivery took longer than expected. Thank you for your understanding. The Lyophilise & co team
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Anais D.
Rating: 2 out of 5
Transport is normally supposed to take between 3 and 4 working days. As a result, my parcel is still in France and doesn't seem to have left. I had to order freeze-dried food from another site to get it in time.
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Response from Freezedried & Co
Hello Sir, Your order has been shipped 48 hours after your validation. Delivery to Switzerland takes about 3-4 working days, not including customs delays. Unfortunately, it is impossible to predict this delay in advance. We are sorry that the delivery did not take place on time and ask for the return of the parcel in order to proceed with the refund of your order. Thank you for your understanding. The Lyophilise & co team
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Claire R.
Rating: 4 out of 5
I was shocked to find the 2 flat packs of smell proof bags in a huge cardboard box, 85% full of air-filled bags.... all that plastic and cardboard instead of receiving the goods in an average padded envelope.
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Response from Freezedried & Co
Hello, we understand your concern when receiving your goods...... No doubt we took too many precautions with your parcel. We didn't have the right envelopes for shipping your order, so we'll do something about that. Thank you for your feedback. The Lyophilise & Co. team
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Pierre M.
Rating: 4 out of 5
The service
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Pierre M.
Rating: 4 out of 5
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Laurent R.
Rating: 4 out of 5
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Alejandro L.
Rating: 2 out of 5
The box arrived open
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Response from Freezedried & Co
Hello, the Lyophilise & Co team is sorry for this feedback. We hope the content was intact. If not, please do not hesitate to contact us directly by email team[at]lyophilise.com. Thank you for your confidence. The Lyophilise & Co team
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Henry J.
Rating: 4 out of 5
texture
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Isabella S.
Rating: 4 out of 5
CLEAR!
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Isabel L.
Rating: 4 out of 5
fast delivery following my order, but difficult to order out-of-stock deserts.
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Response from Freezedried & Co
Hello, thank you for your comment. Due to the exceptional circumstances, our suppliers have had problems restocking certain raw materials, and some lead times have been affected, especially for desserts. The products are gradually becoming available again on our site. We hope you understand. The Lyophilise & Co team
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Nadia M.
Rating: 4 out of 5
Two orders placed, on the first, an item no longer in stock replaced by a similar one at a higher price, the commercial gesture was top notch, delivery on time. Second order 2 weeks later, one day's delay in delivery which was dispatched the day after, costing the 5 th star, because it says dispatch the same day ... overall very satisfied with the site and its seriousness, recycling cartons more ... I will return
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Response from Freezedried & Co
Hello, thank you for your comment. Due to the exceptional number of orders, we were unable to dispatch your parcel the same day but the following day. Thank you for your confidence. The Lyophilise & Co. team.
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Elise T.
Rating: 4 out of 5
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Hugo D.
Rating: 4 out of 5
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Michel B.
Rating: 4 out of 5
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Theo M.
Rating: 4 out of 5
Well packaged and carefully completed. However, it arrived completely covered with thick black scratches of dirt on the 2 large sides, and erasures on the label which covered the label and made it difficult for the relay to scan.
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Response from Freezedried & Co
Thank you for your feedback. Packages leaving our premises look good and don't have time to be dishevelled or soiled, as they travel a maximum of ten metres in wheeled crates and are taken away directly by truck, or else they are placed on a pallet and collected manually, package by package, by one of our carriers in his van :) Scratches and marks are more due to their transit via logistics platforms. We hope that the products inside were intact. We thank you for your confidence. The Lyophilise & Co. team
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Nicolas R.
Rating: 4 out of 5
Fine
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Marie D.
Rating: 2 out of 5
package not received
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Response from Freezedried & Co
Hello, We apologize for the inconvenience. Your parcel has been delivered to a different relay point than the one you initially chose. As seen together, we request the return of the package in order to reship it quickly to your address. Thank you in advance for your understanding. Elodie from Team Lyo.
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Theo B.
Rating: 4 out of 5
The quality is top nothing to say Quantity is quality heating system effective For a first try very conclusive I would recommend
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Marie D.
Rating: 4 out of 5
Seriousness, more variety in self-heating dishes
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Julie M.
Rating: 4 out of 5
Fast order dispatch. Clear, efficient site
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Pierre R.
Rating: 4 out of 5
received 1 bag of beef jerky that has gone bad, so cannot be eaten, otherwise perfect
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Response from Freezedried & Co
Thank you for your trust, the Lyophilise & Co team will contact you and offer you compensation solutions :)
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Oliver J.
Rating: 4 out of 5
The products conform to the order.
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