Customer reviews of Freezedried & Co

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 12 923 published reviews
5 11,5k 89% 4 1 008 8% 3 177 1% 2 88 1% 1 134 1%

Summary of reviews

The store delivers exceptionally fast shipping and careful, well-designed packaging that protects items during transit, contributing to a consistently smooth unboxing experience. Customers highlight a wide range of products, competitive prices, and reliable, accurate descriptions that help them find exactly what they need for hiking and outdoor activities. Customer service is praised for accessibility, friendliness, competence, and efficient resolution of issues, reinforcing trust and repeat purchases. Overall, the experience is described as top-notch, with reliable delivery, strong product selection, and dependable support shaping repeat business.

Reviews 2 and 4 stars

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Pierre M.
Rating: 4 out of 5
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Laurent R.
Rating: 4 out of 5
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Alejandro L.
Rating: 2 out of 5
The box arrived open
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Response from Freezedried & Co
Hello, the Lyophilise & Co team is sorry for this feedback. We hope the content was intact. If not, please do not hesitate to contact us directly by email team[at]lyophilise.com. Thank you for your confidence. The Lyophilise & Co team
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Henry J.
Rating: 4 out of 5
texture
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Isabella S.
Rating: 4 out of 5
CLEAR!
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Isabel L.
Rating: 4 out of 5
fast delivery following my order, but difficult to order out-of-stock deserts.
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Response from Freezedried & Co
Hello, thank you for your comment. Due to the exceptional circumstances, our suppliers have had problems restocking certain raw materials, and some lead times have been affected, especially for desserts. The products are gradually becoming available again on our site. We hope you understand. The Lyophilise & Co team
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Nadia M.
Rating: 4 out of 5
Two orders placed, on the first, an item no longer in stock replaced by a similar one at a higher price, the commercial gesture was top notch, delivery on time. Second order 2 weeks later, one day's delay in delivery which was dispatched the day after, costing the 5 th star, because it says dispatch the same day ... overall very satisfied with the site and its seriousness, recycling cartons more ... I will return
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Response from Freezedried & Co
Hello, thank you for your comment. Due to the exceptional number of orders, we were unable to dispatch your parcel the same day but the following day. Thank you for your confidence. The Lyophilise & Co. team.
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Elise T.
Rating: 4 out of 5
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Hugo D.
Rating: 4 out of 5
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Michel B.
Rating: 4 out of 5
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Theo M.
Rating: 4 out of 5
Well packaged and carefully completed. However, it arrived completely covered with thick black scratches of dirt on the 2 large sides, and erasures on the label which covered the label and made it difficult for the relay to scan.
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Response from Freezedried & Co
Thank you for your feedback. Packages leaving our premises look good and don't have time to be dishevelled or soiled, as they travel a maximum of ten metres in wheeled crates and are taken away directly by truck, or else they are placed on a pallet and collected manually, package by package, by one of our carriers in his van :) Scratches and marks are more due to their transit via logistics platforms. We hope that the products inside were intact. We thank you for your confidence. The Lyophilise & Co. team
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Nicolas R.
Rating: 4 out of 5
Fine
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Marie D.
Rating: 2 out of 5
package not received
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Response from Freezedried & Co
Hello, We apologize for the inconvenience. Your parcel has been delivered to a different relay point than the one you initially chose. As seen together, we request the return of the package in order to reship it quickly to your address. Thank you in advance for your understanding. Elodie from Team Lyo.
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Theo B.
Rating: 4 out of 5
The quality is top nothing to say Quantity is quality heating system effective For a first try very conclusive I would recommend
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Marie D.
Rating: 4 out of 5
Seriousness, more variety in self-heating dishes
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Julie M.
Rating: 4 out of 5
Fast order dispatch. Clear, efficient site
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Pierre R.
Rating: 4 out of 5
received 1 bag of beef jerky that has gone bad, so cannot be eaten, otherwise perfect
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Response from Freezedried & Co
Thank you for your trust, the Lyophilise & Co team will contact you and offer you compensation solutions :)
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Oliver J.
Rating: 4 out of 5
The products conform to the order.
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Laurent B.
Rating: 4 out of 5
The packaging was good and the rations are compact. A little overpriced but otherwise all correct.
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Julie R.
Rating: 4 out of 5
Site design. Products on offer. Prices. Fast and accurate delivery.
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Michel L.
Rating: 4 out of 5
Smooth ordering and fast shipping
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Theo T.
Rating: 4 out of 5
Error in order preparation (an item noted on the BL was missing) but smooth, professional service.
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Elise D.
Rating: 4 out of 5
The website is well designed, clear and easy to understand. Shipping is respected, with attention to packaging.
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Guillaume M.
Rating: 4 out of 5
Perfect delivery. The Dish Warming System may not be very suitable for use in a life raft at sea. But I'm not looking forward to testing it!
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Camille M.
Rating: 4 out of 5
Speed and precision Only remark: some expiry dates a little short (4 months), rare nevertheless 2-3 products out of 40. Maybe I didn't look carefully when ordering.
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Response from Freezedried & Co
Thank you for your confidence, we indicate the DLUO and offer discounts on short-dated sports nutrition products. As regards freeze-dried or dehydrated products (the latter have a shorter shelf life than the former), our stock rotation allows for rapid product turnover. We cannot rule out an error in our stock. Our customer service will contact you.
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Antoine M.
Rating: 2 out of 5
it's up to you to see how you can improve! Parcel received on time, but after opening: - salted crackers, ordered 24 received 17 no balance indicated on the invoice, so missing 7 items what do you offer? On 17 received, 15 are broken or in crumbs (see photo), 2 intact. - chocolate crackers, the number ordered is there, but 21 broken and 3 intact. What can you suggest to improve?
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Response from Freezedried & Co
Hello, we are sorry for the inconvenience. The products were badly damaged during delivery. We will get back to you by email for a refund or replacement of the products. Thank you in advance for your understanding. Elodie from Lyophilise & Co.
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Laurent R.
Rating: 4 out of 5
the site is well designed, it's easy to find what you need, the choice of products is enormous, even the halal and vegetarian dishes are nice.
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Laurent P.
Rating: 4 out of 5
speed
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Jean L.
Rating: 4 out of 5
Hello, I'd like to take this opportunity to point out a small dent on the strawberry rice pudding box. Otherwise nothing to complain about. Sincerely, H. Haehnel
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Response from Freezedried & Co
Hello, sorry for the inconvenience - we pack and protect the products as much as possible in the carton, but the boxes can be weakened during transport. If the dent is slight and not located on the joint, the product and its preservation will remain intact. Thank you in advance for your understanding. The Lyophilise team
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Jean P.
Rating: 4 out of 5
Fast delivery, a little extra gift for the amount of the order (like many e-commerce sites) would have been a plus.
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Antoine M.
Rating: 4 out of 5
Fast shipping. Well packaged with an order form in the parcel. All that's left is to enjoy it all.
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Michel D.
Rating: 4 out of 5
Clear website. Choice and competitive prices. Fast delivery.
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Claire L.
Rating: 4 out of 5
very serious transaction,quality product and reasonable shipping costs.to be recommended.
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Anais M.
Rating: 4 out of 5
the various orders arrived on time, with no unpleasant surprises.
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Claire L.
Rating: 4 out of 5
Simple, fast and with multiple choices.
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Elise D.
Rating: 4 out of 5
Responsive customer service!
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Lucas P.
Rating: 4 out of 5
following a purchase from 08/03/2020
CLEAR
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Jean R.
Rating: 4 out of 5
following a purchase from 07/03/2020
Most of the dishes are really good, I find the prices high, it's expensive per meal especially since the quantities are not extravagant like the 350 grams of some bags, otherwise very good sign ++++++++
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Response from Freezedried & Co
Thank you for your positive feedback. Sterilized meals equipped with self-heating systems (I believe this is the case for you) weigh between 300/400 g, depending on the brand and recipe. The price includes the self-heating system. Depending on your needs and projects, don't hesitate to contact us by e-mail and we'll work out a tailor-made selection for you :)
M
Marie D.
Rating: 4 out of 5
following a purchase from 10/03/2020
Fine, except that my last order is still being processed.
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Response from Freezedried & Co
Hello, as mentioned by email a reference is currently being restocked. We will receive it shortly, and your parcel will be delivered before the deadline indicated by you. Thank you in advance for your understanding. The Lyophilise & Co team
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 09/03/2020
All good.
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