Customer reviews of Freezedried & Co

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 12 923 published reviews
5 11,5k 89% 4 1 008 8% 3 177 1% 2 88 1% 1 134 1%

Summary of reviews

The store delivers exceptionally fast shipping and careful, well-designed packaging that protects items during transit, contributing to a consistently smooth unboxing experience. Customers highlight a wide range of products, competitive prices, and reliable, accurate descriptions that help them find exactly what they need for hiking and outdoor activities. Customer service is praised for accessibility, friendliness, competence, and efficient resolution of issues, reinforcing trust and repeat purchases. Overall, the experience is described as top-notch, with reliable delivery, strong product selection, and dependable support shaping repeat business.

Reviews 2 and 4 stars

Reset filters
C
Claire R.
Rating: 4 out of 5
following a purchase from 24/07/2019
Package not arrived
Translated reviews
Response from Freezedried & Co
Thank you for your comment, according to your package tracking, it was delivered yesterday. Can you confirm this by e-mail to [email protected]? Thank you in advance and have a nice day. Sébastien from the Lyo team
P
Pierre R.
Rating: 4 out of 5
following a purchase from 15/07/2019
I haven't tasted it yet
Translated reviews
H
Hugo D.
Rating: 4 out of 5
following a purchase from 15/07/2019
I haven't tasted it yet
Translated reviews
L
Lucas D.
Rating: 4 out of 5
following a purchase from 13/07/2019
My order was delivered a day late, but this was a problem with the carrier only. Delivery costs refunded. Tasted the product: it's really good... Very practical too, you put the bag of food in another bag with a little water, close it, lay it flat and it heats up by itself. In 10 minutes, it's ready, hot and tasty. I recommend this site.
Translated reviews
N
Nicolas M.
Rating: 4 out of 5
following a purchase from 13/07/2019
My order was delivered a day late, but this was a problem with the carrier only. Delivery costs refunded. Tasted the product: it's really good... Very practical too, you put the bag of food in another bag with a little water, close it, lay it flat and it heats up by itself. In 10 minutes, it's ready, hot and tasty. I recommend this site.
Translated reviews
C
Claire M.
Rating: 4 out of 5
following a purchase from 11/07/2019
Fast
Translated reviews
J
Julie B.
Rating: 4 out of 5
following a purchase from 11/07/2019
Fast
Translated reviews
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 11/07/2019
I don't give a 5 because there is always room for improvement, but overall very good.
Translated reviews
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 10/07/2019
TOT OK
Translated reviews
N
Nicolas D.
Rating: 4 out of 5
following a purchase from 07/07/2019
All in all very good, as usual. But a stoned self-heating drink, that's the problem with cans you buy on the net, you wouldn't choose them on the shelf, given their appearance...
Translated reviews
Response from Freezedried & Co
We apologize for any inconvenience. We will pass this information on to the logistics department, but we take great care to ensure that the products are intact before shipping. Please contact us with your next order, and we'll add a drink. Kind regards, Elodie de Lyophilise
M
Marie D.
Rating: 4 out of 5
following a purchase from 07/07/2019
All in all very good, as usual. But a stoned self-heating drink, that's the problem with cans you buy on the net, you wouldn't choose them on the shelf, given their appearance...
Translated reviews
Response from Freezedried & Co
We apologize for any inconvenience. We will pass this information on to the logistics department, but we take great care to ensure that the products are intact before shipping. Please contact us with your next order, and we'll add a drink. Kind regards, Elodie de Lyophilise
J
Julie B.
Rating: 4 out of 5
following a purchase from 05/07/2019
Fast, reliable, inexpensive
Translated reviews
K
Karim E.
Rating: 4 out of 5
following a purchase from 05/07/2019
Fast, reliable, inexpensive
Translated reviews
S
Samir M.
Rating: 4 out of 5
following a purchase from 03/07/2019
Very good
Translated reviews
M
Marie T.
Rating: 4 out of 5
following a purchase from 03/07/2019
Very good
Translated reviews
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 30/06/2019
Everything perfect
Translated reviews
M
Michel D.
Rating: 4 out of 5
following a purchase from 29/06/2019
Fine
Translated reviews
T
Theo D.
Rating: 4 out of 5
following a purchase from 29/06/2019
Fine
Translated reviews
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 28/06/2019
Recommended
Translated reviews
J
Jean T.
Rating: 4 out of 5
following a purchase from 27/06/2019
Order received as soon as possible, compliant, and the little word from the preparer is very nice. Thank you
Translated reviews
J
Jean R.
Rating: 4 out of 5
following a purchase from 27/06/2019
Order received as soon as possible, compliant, and the little word from the preparer is very nice. Thank you
Translated reviews
P
Pierre D.
Rating: 4 out of 5
following a purchase from 26/06/2019
regarding parcel tracking, I didn't have the colissimo number.
Translated reviews
Response from Freezedried & Co
Hello, we apologize for the inconvenience. We had temporarily encountered a problem sending our confirmation emails. Everything is now working again. Thank you for your understanding. Elodie from Lyophilise & Co
M
Manon M.
Rating: 4 out of 5
following a purchase from 26/06/2019
regarding parcel tracking, I didn't have the colissimo number.
Translated reviews
Response from Freezedried & Co
Hello, we apologize for the inconvenience. We had temporarily encountered a problem sending our confirmation emails. Everything is now working again. Thank you for your understanding. Elodie from Lyophilise & Co
A
Anais R.
Rating: 4 out of 5
following a purchase from 21/06/2019
Perfect
Translated reviews
T
Theo D.
Rating: 4 out of 5
following a purchase from 21/06/2019
Perfect
Translated reviews
A
Antoine L.
Rating: 4 out of 5
following a purchase from 20/06/2019
seat a little small
Translated reviews
Response from Freezedried & Co
Hello, the dimensions are shown on the description sheet (40 x 40 x 40 cm). If the chair does not suit you, we invite you to return the chair to our premises and we will refund the item within 48 hours (unless faulty). Thank you for your understanding, Elodie from Team Lyo.
P
Pierre M.
Rating: 4 out of 5
following a purchase from 20/06/2019
seat a little small
Translated reviews
Response from Freezedried & Co
Hello, the dimensions are shown on the description sheet (40 x 40 x 40 cm). If the chair does not suit you, we invite you to return the chair to our premises and we will refund the item within 48 hours (unless faulty). Thank you for your understanding, Elodie from Team Lyo.
J
Javier G.
Rating: 2 out of 5
following a purchase from 16/06/2019
Delivery incomplete despite changes requested by Ly.
Translated reviews
Response from Freezedried & Co
Hello, we have replaced the missing part number with the one agreed by e-mail on 04/06. The bars are present in the invoice and packaging. Is it possible to contact us by e-mail ([email protected]) to solve the problem? Thank you in advance. Team Lyo
G
Guillaume D.
Rating: 2 out of 5
following a purchase from 16/06/2019
Delivery incomplete despite changes requested by Ly.
Translated reviews
Response from Freezedried & Co
Hello, we have replaced the missing part number with the one agreed by e-mail on 04/06. The bars are present in the invoice and packaging. Is it possible to contact us by e-mail ([email protected]) to solve the problem? Thank you in advance. Team Lyo
P
Pierre L.
Rating: 4 out of 5
following a purchase from 13/06/2019
Delivery took too long
Translated reviews
E
Elise T.
Rating: 4 out of 5
following a purchase from 13/06/2019
Delivery took too long
Translated reviews
T
Theo M.
Rating: 4 out of 5
following a purchase from 11/06/2019
I didn't need customer service so I can't evaluate it. The coffee is hot but remains lukewarm.
Translated reviews
G
Guillaume R.
Rating: 4 out of 5
following a purchase from 11/06/2019
I didn't need customer service so I can't evaluate it. The coffee is hot but remains lukewarm.
Translated reviews
G
Guillaume M.
Rating: 4 out of 5
following a purchase from 10/06/2019
Good products but to be tested, question of taste
Translated reviews
P
Pierre D.
Rating: 4 out of 5
following a purchase from 10/06/2019
Good products but to be tested, question of taste
Translated reviews
M
Michel P.
Rating: 4 out of 5
following a purchase from 07/06/2019
sit firmly on the chair for picnicking on level ground, otherwise risk of falling on your side
Translated reviews
H
Hugo R.
Rating: 4 out of 5
following a purchase from 07/06/2019
sit firmly on the chair for picnicking on level ground, otherwise risk of falling on your side
Translated reviews
L
Lucie R.
Rating: 4 out of 5
following a purchase from 05/06/2019
as expected and delivered on time.
Translated reviews
H
Hugo B.
Rating: 4 out of 5
following a purchase from 05/06/2019
as expected and delivered on time.
Translated reviews
E
Elise R.
Rating: 4 out of 5
following a purchase from 04/06/2019
good delivery compliant product. From what I've tasted so far, I don't really like it.
Translated reviews
We use cookies for audience measurement and improving user experience.