Customer reviews of Freezedried & Co

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 12 923 published reviews
5 11,5k 89% 4 1 008 8% 3 177 1% 2 88 1% 1 134 1%

Summary of reviews

The store delivers exceptionally fast shipping and careful, well-designed packaging that protects items during transit, contributing to a consistently smooth unboxing experience. Customers highlight a wide range of products, competitive prices, and reliable, accurate descriptions that help them find exactly what they need for hiking and outdoor activities. Customer service is praised for accessibility, friendliness, competence, and efficient resolution of issues, reinforcing trust and repeat purchases. Overall, the experience is described as top-notch, with reliable delivery, strong product selection, and dependable support shaping repeat business.

Reviews 2 and 4 stars

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S
Sophie T.
Rating: 4 out of 5
following a purchase from 05/04/2019
Just a little disappointed by the quality of the food inside the rations. Round tins when the stove is designed to be rectangular. Basic supermarket food, full of preservatives and so on. Far from the quality of a real military ration. On the other hand, the isotonic lemon drinks are really good.
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Lucas M.
Rating: 4 out of 5
following a purchase from 05/04/2019
Just a little disappointed by the quality of the food inside the rations. Round tins when the stove is designed to be rectangular. Basic supermarket food, full of preservatives and so on. Far from the quality of a real military ration. On the other hand, the isotonic lemon drinks are really good.
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Sophie R.
Rating: 4 out of 5
following a purchase from 04/04/2019
Very good service, but we need a bigger low-cost game and a bigger premium game.
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Claire M.
Rating: 4 out of 5
following a purchase from 04/04/2019
Very good service, but we need a bigger low-cost game and a bigger premium game.
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Laurent L.
Rating: 4 out of 5
following a purchase from 29/03/2019
lead time too long and not indicated when ordering
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Response from Freezedried & Co
Hello, We apologize for the delay in your order. We had a product out of stock, and received its restocking late. Sorry for not informing you sooner. Thank you in advance for your understanding. Team Lyo.
M
Manon R.
Rating: 4 out of 5
following a purchase from 29/03/2019
lead time too long and not indicated when ordering
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Response from Freezedried & Co
Hello, We apologize for the delay in your order. We had a product out of stock, and received its restocking late. Sorry for not informing you sooner. Thank you in advance for your understanding. Team Lyo.
N
Nicolas T.
Rating: 2 out of 5
following a purchase from 24/03/2019
new product (water filter), the box was not sealed in the carton. the plastic packaging was cut with scissors. why, that leaves something to be desired for this type of product. it's unacceptable. manufactured products arrive in sealed packaging normally, I don't see why the seller violates this packaging which is basically a guarantee for the consumer.
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Response from Freezedried & Co
Hello, the boxes containing the Care Plus "Sawyer water filters" are not sealed, and have not been since we first listed them. As a result, they open in two easily with a single press. We invite you to contact us by e-mail with photos of the box received. Thank you for your understanding. The Lyo team.
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Omar B.
Rating: 2 out of 5
following a purchase from 24/03/2019
new product (water filter), the box was not sealed in the carton. the plastic packaging was cut with scissors. why, that leaves something to be desired for this type of product. it's unacceptable. manufactured products arrive in sealed packaging normally, I don't see why the seller violates this packaging which is basically a guarantee for the consumer.
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Response from Freezedried & Co
Hello, the boxes containing the Care Plus "Sawyer water filters" are not sealed, and have not been since we first listed them. As a result, they open in two easily with a single press. We invite you to contact us by e-mail with photos of the box received. Thank you for your understanding. The Lyo team.
J
Jean M.
Rating: 4 out of 5
following a purchase from 22/03/2019
It's really good
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Lucie R.
Rating: 4 out of 5
following a purchase from 22/03/2019
It's really good
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Guillaume M.
Rating: 4 out of 5
following a purchase from 21/03/2019
very fast
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Sophie M.
Rating: 4 out of 5
following a purchase from 21/03/2019
very fast
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Ethan T.
Rating: 4 out of 5
following a purchase from 20/03/2019
As these are survival rations to be used in the event of a shipwreck, I haven't yet had the opportunity to feed myself with them. Thank God. Very satisfied with the delivery time, packaging and delivery.
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Miguel L.
Rating: 4 out of 5
following a purchase from 20/03/2019
As these are survival rations to be used in the event of a shipwreck, I haven't yet had the opportunity to feed myself with them. Thank God. Very satisfied with the delivery time, packaging and delivery.
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Hugo R.
Rating: 4 out of 5
following a purchase from 17/03/2019
very good service
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Marie B.
Rating: 4 out of 5
following a purchase from 17/03/2019
very good service
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