Ordering from Freezedried & Co is described as straightforward, with many customers highlighting the ease of the process. The shipping speed consistently impresses, with numerous reviews noting deliveries occurring within one to three days, often ahead of expectations. Customers express strong satisfaction with the quality of the freeze-dried products, praising their taste and generous portions, which are particularly appreciated for outdoor activities and meal preparation.
I was offered a commercial gesture for an order of a pack with freeze-dried products that was not in the description and that I do not like... Then there was no more response, I would have liked this gesture just to buy from you the difference.
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Response from Freezedried & Co
Hello,
Thank you for your message and sorry for the confusion. After checking, we did respond to you on August 14 by offering you a voucher for the value of a freeze-dried product due to the content of the pack that did not suit you.
It is likely that our email was lost or classified as spam. To quickly close this:
I can immediately resend you the voucher code;
Again sorry for the inconvenience: we ensure that you can benefit from this commercial gesture without delay.
Best regards,
A
Angélique P.
Rating: 2 out of 5
following a purchase from 20/07/2025
I sent a message to indicate that one of the received bags arrived open. I did not want to return just one bag. I asked for a proposal (a commercial gesture for example). No response except for an automatic type message that did not take my request into account. I would have appreciated talking to a real person and being taken into consideration. Currently, my problem is still not resolved.
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Response from Freezedried & Co
Hello,
I am really sorry for the inconvenience caused. After checking on our side, we did not find any email from you regarding a bag that arrived open (other than the automatic acknowledgment message). It is possible that your message was lost or filtered, in any case, we will resolve your issue right away.
To finalize the solution of your choice, can you confirm:
Your order number,
The reference of the concerned bag,
We immediately offer you, at your choice:
Free reshipment of the bag,
Refund of the bag on the payment method used,
Credit of the amount of the bag to be used on a future order.
You can reply directly to this message or write to us at [email protected] (including the above elements). If you prefer to speak directly, we are reachable at 02 97 87 23 73 (Monday to Friday, business hours).
Thank you for alerting us, your feedback helps us improve our packaging controls. We will take care of you as soon as we receive the information.
Best regards,
F
Fabrice L.
Rating: 4 out of 5
following a purchase from 21/07/2025
Varied products and shipped quickly
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Pancho R.
Rating: 4 out of 5
following a purchase from 09/07/2025
Good
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Enrique G.
Rating: 4 out of 5
following a purchase from 11/07/2025
Very good
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Jan S.
Rating: 2 out of 5
following a purchase from 08/07/2025
They promised goods with a shelf life of three years but sent products with an expiration date of less than six months,......refunded 50%
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Soraia Adelaide U.
Rating: 4 out of 5
following a purchase from 08/07/2025
top
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Francis M.
Rating: 4 out of 5
following a purchase from 09/07/2025
Compliant with the order, hyper fast delivery
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Laetitia T.
Rating: 4 out of 5
following a purchase from 05/07/2025
Very practical, overall satisfactory quality. However, we were disappointed by the shepherd's pie. All other dishes were correct and helped us out well. The service is excellent: ease of ordering and payment, delivery options, packaging, delivery time.
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Paul B.
Rating: 2 out of 5
following a purchase from 04/07/2025
My order arrived much later than the estimated delivery date by which point I'd had to buy a similar product elsewhere. However the product has now arrived and is good value.
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YANNICK R.
Rating: 4 out of 5
following a purchase from 01/07/2025
Meals that remain above what you can find elsewhere. However, the taste quality of some dishes still needs improvement (e.g.: shepherd's pie).
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Marc M.
Rating: 4 out of 5
following a purchase from 30/06/2025
The purchasing process was very good. The only problem is that some food is designed for the water to cook the product, and in high altitude that is more complicated because the water boils at a lower temperature.
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Jeremi D.
Rating: 4 out of 5
following a purchase from 02/07/2025
all good, small problem with the shipment
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Leticia V.
Rating: 4 out of 5
following a purchase from 29/06/2025
The only downside was the transport company SEUR that left my package at a point pack while I was at home waiting for the order and without my consent. Other than that, I have no complaints, everything was perfect.
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alban G.
Rating: 4 out of 5
following a purchase from 27/06/2025
The meals are good overall, however the old chili con carne from last year gave us indigestion. Not great in the middle of the mountains.
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Herrera Sanchez L.
Rating: 2 out of 5
following a purchase from 08/06/2025
The package arrived via SEUR in a non-refrigerated van on a day when we were at 38º in the shade. The wet food products and the dried meat arrived hot, above the 30º maximum recommended by the manufacturer. I haven't tried it yet but I'm worried that it may have spoiled.
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Max A.
Rating: 4 out of 5
following a purchase from 25/06/2025
The order did not ship as indicated on the website, as stated, the order ships the same day for orders before 1:00 PM, and that was not the case. The rest is perfect, good product and better price.
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Ines F.
Rating: 4 out of 5
following a purchase from 24/06/2025
Diverse and good dishes Points to improve: water dosage too approximate, not written in the instructions that the oxygen-absorbing bag must be removed and it mixes too much otherwise it's crunchy, too bad
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Ghislaine Q.
Rating: 2 out of 5
following a purchase from 22/06/2025
No news about the replacement of a damaged package
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Maryvonne K.
Rating: 4 out of 5
following a purchase from 24/06/2025
Despite an error in the order preparation, customer service reacted in a very professional and quick manner.
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Alexandre L.
Rating: 2 out of 5
following a purchase from 22/06/2025
Hello, I am giving two stars, not because of the quality of the products, which is impeccable, but because I ordered 4 energy bars and only received 2 in my package. Despite my follow-ups, I have not received any response from customer service for several weeks, nor a refund. I am not concerned about 4 euros, of course... but fortunately, it was 'only' energy bars, and not a more expensive product.
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Response from Freezedried & Co
Hello,
We sincerely apologize for this oversight as well as for the delay in responding to your follow-ups. We indeed fell behind in processing emails during that period.
As agreed a few days after your message, we have proceeded with the refund for the missing bars.
Thank you for your feedback, which helps us improve the quality of our service.
M
Mathilde J.
Rating: 4 out of 5
following a purchase from 17/06/2025
Top
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Ludovic D.
Rating: 4 out of 5
following a purchase from 22/06/2025
Satisfied. Product meets expectations.
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Foucher C.
Rating: 2 out of 5
following a purchase from 13/06/2025
I received my Toaks Pot with no problem. However, I think the item is faulty as there was a scratch on the inside of the Pot. Because of this, as soon as I cook something in the Pot, the food cracks and sticks to the bottom. If possible, I would like to exchange the Pot for a functional one.
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Christophe C.
Rating: 4 out of 5
following a purchase from 09/06/2025
Top!
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Stéphane M.
Rating: 4 out of 5
following a purchase from 26/05/2025
There was a delay in delivery due to damage issues but I appreciated the phone exchange that allowed us to find a solution to receive my order at another delivery location. I am totally satisfied with the ordered products
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Cabello Martin F.
Rating: 4 out of 5
following a purchase from 17/06/2025
Good quality and the order arrived very quickly.
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Didier F.
Rating: 4 out of 5
following a purchase from 23/05/2025
A bit too early to give a relevant opinion
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Karim A.
Rating: 4 out of 5
following a purchase from 02/06/2025
Fast service and in accordance with the request.
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FABIEN L.
Rating: 4 out of 5
following a purchase from 02/06/2025
Order shipped quickly. Good value for money. Rice and pasta dishes very good, a bit more disappointing those with potatoes (especially the one with salmon).
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Response from Freezedried & Co
Thank you for your feedback! Glad you enjoyed our dishes. We take note of those based on potatoes—your opinions help us always better choose our ranges. See you soon!
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johnny F.
Rating: 4 out of 5
following a purchase from 29/05/2025
The products are always compliant and a good delivery was made
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Mikel B.
Rating: 4 out of 5
following a purchase from 24/05/2025
Good afternoon: Overall, I am very happy with the amount of products you have on your website, the delivery was good and the quality of the product was very good. Sincerely, Mikel
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Response from Freezedried & Co
Thank you very much for your message!
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Vincent J.
Rating: 4 out of 5
following a purchase from 20/05/2025
Super
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Florent M.
Rating: 4 out of 5
following a purchase from 20/05/2025
Always efficient and friendly, just a bit unfortunate that I didn't receive information earlier on my last order. This slightly delayed the delivery compared to the initially agreed deadline (nothing serious either).
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Response from Freezedried & Co
Thank you for your message and your loyalty. We are delighted that you are generally satisfied, and we take your comment into account to improve our communication. See you soon for new adventures!
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Dan P.
Rating: 4 out of 5
following a purchase from 16/05/2025
Unfortunately, the wrong item was delivered to me at first, but the exchange went very well.
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Response from Freezedried & Co
We are sorry that the wrong item was initially delivered to you. We are even more pleased that the exchange went smoothly and that you are satisfied.
We are doing everything we can to continuously improve our service and look forward to welcoming you back in the future.
Thank you for your understanding and trust!
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Alexandre C.
Rating: 4 out of 5
following a purchase from 11/05/2025
Good
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Francisco E. S.
Rating: 4 out of 5
following a purchase from 08/05/2025
Efficiency is the word
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Roger T.
Rating: 4 out of 5
following a purchase from 18/04/2025
Very good
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Alexandre A.
Rating: 4 out of 5
following a purchase from 10/05/2025
The dosages indicated for water are not always perfect; depending on the recipes, it can be a bit wet or, on the contrary, not fully rehydrated. Nevertheless, the recipes are generally good and practical to take along.
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Gabi F.
Rating: 4 out of 5
following a purchase from 08/05/2025
Always good service and speed
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