The store delivers exceptionally fast shipping and careful, well-designed packaging that protects items during transit, contributing to a consistently smooth unboxing experience. Customers highlight a wide range of products, competitive prices, and reliable, accurate descriptions that help them find exactly what they need for hiking and outdoor activities. Customer service is praised for accessibility, friendliness, competence, and efficient resolution of issues, reinforcing trust and repeat purchases. Overall, the experience is described as top-notch, with reliable delivery, strong product selection, and dependable support shaping repeat business.
Very helpful and accommodating following a computer problem which delayed delivery. However, one package was leaking as everything was very greasy on the packaging. Very good reheating system and operational. The meals were very good
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Response from Freezedried & Co
Thank you for your confidence :) The Lyo team
G
Guillaume B.
Rating: 4 out of 5
Express service, ordered on Monday and received on Wednesday.
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Response from Freezedried & Co
Thank you for your feedback! The Lyo team
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Julie D.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyo team thanks you for the note :)
J
Julie D.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyo team thanks you for the note :)
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Youssef R.
Rating: 4 out of 5
I appreciated the speed of delivery and, as usual, the quality of the products. I didn't like the large volume of the delivery box compared to the small volume of items ordered.
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Response from Freezedried & Co
Thank you very much for your feedback and loyalty! We are delighted that you appreciated the speed of delivery and the quality of our products. We have taken into account your comment about the volume of the delivery crate. We are constantly striving to optimize our packaging to reduce its environmental impact and improve our customers' experience. Your comment will help us to continue in this direction. Regarding your loyalty points, we understand your disappointment. Our loyalty points are valid for one year. We invite you to take full advantage of your points before they expire on your next purchases. We are aware of the importance of our customers' loyalty, and we thank you for your understanding. Finally, we note your wish for more discount offers. We regularly work to develop attractive promotions and loyalty programs. Please stay tuned to our communications so you don't miss out on any of our offers. Thank you again for your valuable feedback. We hope to see you soon on our site. The Lyo Team
G
Guillaume P.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyo team thanks you for the note :)
G
Guillaume P.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyo team thanks you for the note :)
A
Anais R.
Rating: 4 out of 5
Shipping costs a little high, but the rest is very good
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Response from Freezedried & Co
Thank you very much for your positive feedback! We are delighted that you are satisfied with our products and service. Regarding shipping costs, we understand your comment. Unfortunately, shipping costs reflect the rates applied by our carriers to ensure that your orders arrive quickly and in perfect condition. We are constantly striving to optimize these costs without compromising service quality. We hope to see you soon on our site. :) The Lyo Team
C
Carlos R.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
C
Carlos R.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
M
Maria G.
Rating: 2 out of 5
The freeze-dried products are always top quality, but delivery was a problem. The delivery is guaranteed fast and arrived well after I left on vacation. A pity.
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Response from Freezedried & Co
Thank you for taking the time to leave us your feedback. We apologize for the delay in delivery, which exceeded our usual lead time. Should you encounter a similar problem in the future, please do not hesitate to contact our customer service team, who will do their utmost to help you find a solution. The Lyo Team ???
A
Antoine P.
Rating: 4 out of 5
Good choice of products, reasonable rates, fairly steep shipment. Surprising network of bridges... (mine was closed). Very happy overall.
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Response from Freezedried & Co
Thank you for your feedback! We are delighted that you are generally satisfied with our products and prices. We're sorry about the problem with the relay point. Please do not hesitate to contact us if you have any further questions or needs. The Lyo Team
L
Lucie M.
Rating: 4 out of 5
The items arrived in a torn cardboard box. Fortunately they were intact.
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Response from Freezedried & Co
Thank you for your feedback. We apologize for the condition of the box on arrival. We are delighted that the items are intact. Please don't hesitate to contact our customer service team if you have any queries. We'll be happy to help.
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Theo R.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
T
Theo R.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
A
Alejandro M.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
A
Alejandro M.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
E
Elise D.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
E
Elise D.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
J
James J.
Rating: 4 out of 5
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Response from Freezedried & Co
Did something go wrong with your order? Tell us what we can do better :) The Lyo team
J
James J.
Rating: 4 out of 5
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Response from Freezedried & Co
Did something go wrong with your order? Tell us what we can do better :) The Lyo team
M
Manon D.
Rating: 4 out of 5
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Response from Freezedried & Co
Did something go wrong with your order? Tell us what we can do better :) The Lyo team
M
Manon D.
Rating: 4 out of 5
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Response from Freezedried & Co
Did something go wrong with your order? Tell us what we can do better :) The Lyo team
W
William J.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
W
William J.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
P
Pierre P.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
P
Pierre P.
Rating: 4 out of 5
-
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
L
Lucie D.
Rating: 4 out of 5
I was rather disappointed by the expiration date of only 2 years.
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Response from Freezedried & Co
Thank you for your feedback. We understand your disappointment regarding the expiration date. Please do not hesitate to contact our customer service team directly, who will help you find a solution. The Lyo Team
M
Manon M.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
M
Manon M.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
M
Michel M.
Rating: 4 out of 5
Fast preparation, delivery and choice of delivery type. Choice and quality of products on offer, both hardware and freeze-dried.
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Response from Freezedried & Co
Thank you for your confidence in our products :) The Lyo team
M
Michel B.
Rating: 4 out of 5
The package is big and heavy. Lots of packaging.
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Response from Freezedried & Co
Thank you for your feedback. We strive to reuse cartons as much as possible and reduce our packaging. We will continue to work on solutions to optimize our shipments. Your feedback is invaluable in helping us to improve. The Lyo team
S
Sophie L.
Rating: 4 out of 5
Hello, the material requested is compliant, a little long to arrive but that's fine. I recommend the 1L popote rather than the 75cL, without knowing I took the smaller one, I should have thought of it!
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Response from Freezedried & Co
Thank you for your feedback, we ship your orders within 48 hours. Thereafter, it depends on the choice of carrier. If your order is delayed, please contact our customer service department. The lyo team
S
Sophie T.
Rating: 2 out of 5
I did not receive the order because the street number was missing.
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Response from Freezedried & Co
We apologize for the inconvenience. Our team did everything necessary. Please do not hesitate to come back to us if necessary. The Lyo team ???
M
Manon D.
Rating: 4 out of 5
Correct, delivery on time
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Response from Freezedried & Co
Thank you for your feedback! The Lyo team
P
Pierre D.
Rating: 4 out of 5
Fast shipping and correct order.
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Response from Freezedried & Co
Thank you for your feedback. The Lyo team :)
G
Guillaume R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for your feedback! The Lyo team
G
Guillaume R.
Rating: 4 out of 5
-
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Response from Freezedried & Co
Thank you for your feedback! The Lyo team
P
Pierre L.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
P
Pierre L.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
M
Michel L.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
M
Michel L.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
J
Jean R.
Rating: 4 out of 5
Just one of the bags was a little damaged, punctured.
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Response from Freezedried & Co
Thank you for your feedback and sorry for the inconvenience. Please do not hesitate to contact us at [email protected] so that we can help you. The Lyo Team
A
Antoine M.
Rating: 2 out of 5
Delivery in 96h instead of 48h as advertised.
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Response from Freezedried & Co
We are sorry for the delay in your delivery. We ship orders within 48 hours, but delivery times depend on the carrier. Please do not hesitate to contact our customer service. Thank you for your patience. The Lyo Team
L
Lucie D.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
L
Lucie D.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
H
Hugo D.
Rating: 4 out of 5
Professionalism
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Response from Freezedried & Co
Thank you for your feedback! The Lyo team
L
Lucas M.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
L
Lucas M.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
J
Jean T.
Rating: 4 out of 5
Indicate the cost of each food portion, taking into account the water to be added.
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Response from Freezedried & Co
Thank you for your feedback! We take note of your suggestion. The Lyo team
O
Olivia J.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
O
Olivia J.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
H
Hugo P.
Rating: 4 out of 5
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Response from Freezedried & Co
Did something go wrong with your order? Tell us what we can do better :) The Lyo team
H
Hugo P.
Rating: 4 out of 5
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Response from Freezedried & Co
Did something go wrong with your order? Tell us what we can do better :) The Lyo team
A
Antoine T.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
A
Antoine T.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
A
Antoine T.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
L
Lucas R.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
L
Lucas R.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
L
Lucas R.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
L
Lucas R.
Rating: 4 out of 5
Speed of order, quality, taste. Price per weight too high.
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Response from Freezedried & Co
Thank you for your feedback! We'll take your comment about the price into account. The Lyo team ???
C
Carlos F.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
C
Carlos F.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
C
Carlos F.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
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