Customer reviews of Freezedried & Co

L

Laurent R.

Rating: 3 out of 5

Published on 22/07/2023 à 19h34

Order received yesterday. Made for survival bag. Disappointed to see a Gourmiz coconut cereal bar expired on 7/25/23. Especially with large order. I don't see how I can put it in a survival bag .

Translated reviews

Response from Freezedried & Co Published on 24/07/2023

Thank you for your order. We apologize for the storage date problem, our customer service will contact you to see with you what to do to solve this problem. Have a nice day from the Lyo team.

V

Verified Buyer

Rating: 3 out of 5

Published on 19/07/2023 à 16h11

FD&Co provides a huge variety of products and an amazing one stop shop for all things outdooor, particularly food. The site layout is amazing and the and the information is displayed is super helpful (although some of the filters when choosing products were not working). However the stocks were not up to date and they did not have a series of products that I ordered, which not only changed the order but also delayed the delivery which was not in the indicated timeframe. This said they were super helpful and quick to respond in the support channels, and after that shipped the revised order quickly.

Response from Freezedried & Co Published on 19/07/2023

Hello, Thank you for your feedback. We've taken your feedback on the filters into account. For your order, we apologise for these problems. Having recently moved our logistics department, we're experiencing some problems but we're working on resolving them. The whole team wishes you a good day!

L

Laurent M.

Rating: 4 out of 5

Published on 16/07/2023 à 16h37

Well-designed, well-made, quality products. Direct, honest contact.

Translated reviews

Response from Freezedried & Co Published on 17/07/2023

Thank you very much for your feedback! The Lyophilise & Co team

C

Camille T.

Rating: 4 out of 5

Published on 11/07/2023 à 11h51

R.A.S

Translated reviews

Response from Freezedried & Co Published on 12/07/2023

Thank you for taking the time to rate Lyophilise & Co. Thank you for your trust. The Lyophilise & Co team

L

Lucas D.

Rating: 4 out of 5

Published on 11/07/2023 à 11h28

Perfect but long delivery

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Response from Freezedried & Co Published on 12/07/2023

Thank you for your confidence in our website! Indeed, having moved our logistics warehouse a short while ago, we have been delayed in the preparation of orders. Please accept our apologies for this :) The Lyo Team

L

Lucie R.

Rating: 4 out of 5

Published on 08/07/2023 à 11h37

Fast delivery, great prices and a clear website to find your way around!

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Response from Freezedried & Co Published on 10/07/2023

Thank you for your feedback and your confidence! The Lyo team :)

T

Theo B.

Rating: 4 out of 5

Published on 08/07/2023 à 11h05

-

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Response from Freezedried & Co Published on 10/07/2023

Thanks for the note! The Lyophilise & Co team

T

Theo B.

Rating: 4 out of 5

Published on 08/07/2023 à 11h05

Translated reviews

Response from Freezedried & Co Published on 10/07/2023

Thanks for the note! The Lyophilise & Co team

T

Theo B.

Rating: 4 out of 5

Published on 08/07/2023 à 11h05

-

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Response from Freezedried & Co Published on 10/07/2023

Thanks for the note! The Lyophilise & Co team

M

Miguel G.

Rating: 4 out of 5

Published on 04/07/2023 à 11h27

Well-prepared / packed parcel. The delivery of my order to the carrier could have been quicker, hence the missing star.

Translated reviews

Response from Freezedried & Co Published on 05/07/2023

Thank you very much for your feedback! Indeed, due to the move of our logistics department this weekend, we have been delayed in the dispatch of parcels, we apologize for this. The Lyophilise & Co team

V

Verified Buyer

Rating: 4 out of 5

Published on 03/07/2023 à 17h32

Very quick deliver Shipping cost to high

Response from Freezedried & Co Published on 03/07/2023

Thank you for your feedback! The Freezedried & Co team

H

Hugo B.

Rating: 4 out of 5

Published on 03/07/2023 à 05h02

Quality website and products at attractive prices

Translated reviews

Response from Freezedried & Co Published on 03/07/2023

Thank you very much for your feedback! The Lyophilise & Co team

C

Claire D.

Rating: 3 out of 5

Published on 29/06/2023 à 21h55

Hi I found the prices correct, the choice and the whole site very pleasant but, there is always a but, even several: - my order made on June 20th arrived only on the 27th, it is not very serious but could be improved - I ordered products, cakes not to name them, and even before tasting them I am disappointed: the advertised weight of 200g is not what I received (around 150g), not to mention the resulting calories, which limit my interest in these items, and what about the enormous packaging for this little cake? - I'm also worried about the travel meals, whose bags are inflated with air. Maybe it's nothing serious, but it remains to be seen. I'll wait to see if the products are OK in the end, and will no doubt test other products again before making a final judgement.

Translated reviews

Response from Freezedried & Co Published on 07/07/2023

Thank you for your comment, we have taken your feedback into account. Concerning the delivery time, we have shipped your parcel on time. Unfortunately, the carrier encountered a delivery problem which delayed the delivery time. We apologize for the inconvenience. Concerning the weight of the cakes, this is a small local artisanal caterer and production can vary. We'll be updating the information on the site and taking care with future deliveries. And finally, for the Voyager bags, this is quite normal. Don't worry, this is their manufacturing process. Thank you for your understanding, and happy testing!

J

James T.

Rating: 4 out of 5

Published on 27/06/2023 à 13h41

Fast, pleasant and intuitive site

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Response from Freezedried & Co Published on 28/06/2023

Thank you for your feedback. The Lyo team :)

I

Isabel R.

Rating: 4 out of 5

Published on 26/06/2023 à 03h22

Choice. Fast delivery time.

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Response from Freezedried & Co Published on 26/06/2023

Thank you very much for your feedback! The Lyophilise & Co team

C

Comprador Verificado

Rating: 3 out of 5

Published on 19/06/2023 à 07h59

The delivery of the order was fast, the products were well wrapped and in good condition, we haven't tried them yet. Freeze-dried products are quite expensive. It would be nice if they offered some discount , some product offer or put free shipping. Otherwise very good.

Translated reviews

Response from Freezedried & Co Published on 21/06/2023

Hello, thank you for your message. Currently there are destocking offers before the move from our company. You can find all available discounts here: https://www.liofilizado.es/desalmacenaje-c-3563 :) We hope it works for you. Have a nice day.

H

Hugo R.

Rating: 4 out of 5

Published on 15/06/2023 à 11h46

-

Translated reviews

Response from Freezedried & Co Published on 16/06/2023

Thanks for the note! The Lyophilise & Co team

H

Hugo R.

Rating: 4 out of 5

Published on 15/06/2023 à 11h46

Translated reviews

Response from Freezedried & Co Published on 16/06/2023

Thanks for the note! The Lyophilise & Co team

H

Hugo R.

Rating: 4 out of 5

Published on 15/06/2023 à 11h46

-

Translated reviews

Response from Freezedried & Co Published on 16/06/2023

Thanks for the note! The Lyophilise & Co team

L

Lucas M.

Rating: 4 out of 5

Published on 10/06/2023 à 11h51

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Response from Freezedried & Co Published on 13/06/2023

Thanks for the note :) The Lyo team

L

Lucas M.

Rating: 4 out of 5

Published on 10/06/2023 à 11h51

Translated reviews

Response from Freezedried & Co Published on 13/06/2023

Thanks for the note :) The Lyo team

L

Lucas M.

Rating: 4 out of 5

Published on 10/06/2023 à 11h51

-

Translated reviews

Response from Freezedried & Co Published on 13/06/2023

Thanks for the note :) The Lyo team

M

Marie D.

Rating: 4 out of 5

Published on 08/06/2023 à 11h46

-

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Response from Freezedried & Co Published on 09/06/2023

Thanks for the note! The Lyophilise & Co team

M

Marie D.

Rating: 4 out of 5

Published on 08/06/2023 à 11h46

Translated reviews

Response from Freezedried & Co Published on 09/06/2023

Thanks for the note! The Lyophilise & Co team

M

Marie D.

Rating: 4 out of 5

Published on 08/06/2023 à 11h46

-

Translated reviews

Response from Freezedried & Co Published on 09/06/2023

Thanks for the note! The Lyophilise & Co team

L

Lucas L.

Rating: 4 out of 5

Published on 07/06/2023 à 11h28

Variety and quality of products on offer.

Translated reviews

Response from Freezedried & Co Published on 08/06/2023

Thank you for your feedback. The Lyo team :)

A

Antoine T.

Rating: 3 out of 5

Published on 01/06/2023 à 04h50

Plenty of choice of dishes, very good. The sachets are not cheap, but the rations are well proportioned and easy to prepare. On the other hand, there is no delivery tracking and delivery times are long. You really need to plan ahead. A link to keep you up to date on the progress of the preparation of the parcel and its state of acceptance would not be a bad thing.

Translated reviews

Response from Freezedried & Co Published on 01/06/2023

Hello, Sorry for the inconvenience. Your order was on hold due to a product shortage (the information is noted at the time of your purchase). Normally, we contact our customers to let them know when items are unavailable. Unfortunately, we were unable to do so due to order flow. The item is now available, and your parcel will leave tomorrow. You will receive a confirmation e-mail with the tracking number. Thank you for your understanding. Elodie from Team Lyo

C

Charlotte T.

Rating: 4 out of 5

Published on 31/05/2023 à 11h07

I bought a powerbank at the last minute, specifying it at the time of purchase. The team prepared my parcel and sent it to me quickly so that I had it for my departure.

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Response from Freezedried & Co Published on 01/06/2023

Thank you for this review, we are happy to slip into your backpack during your hikes :) Thank you for your trust! The Lyophilise & Co team

N

Nicolas T.

Rating: 4 out of 5

Published on 30/05/2023 à 11h28

perfect but: change the carrier! The box was smashed and I even feared that some things were missing...,..,

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Response from Freezedried & Co Published on 31/05/2023

During transport, some parcels may be mishandled, which is beyond our control. That being said, we'll pass on your comments to our logistics colleagues. The Lyo team would like to thank you for taking the time to write this comprehensive review. Thank you for your confidence ;)

J

Julie P.

Rating: 4 out of 5

Published on 24/05/2023 à 12h19

-

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Response from Freezedried & Co Published on 25/05/2023

Thanks for the note! The Lyophilise & Co team

J

Julie P.

Rating: 4 out of 5

Published on 24/05/2023 à 12h19

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Response from Freezedried & Co Published on 25/05/2023

Thanks for the note! The Lyophilise & Co team

J

Julie P.

Rating: 4 out of 5

Published on 24/05/2023 à 12h19

-

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Response from Freezedried & Co Published on 25/05/2023

Thanks for the note! The Lyophilise & Co team

H

Hugo M.

Rating: 4 out of 5

Published on 23/05/2023 à 11h26

Super site, the products are generally good ver excellent, the DLC for EDC OR BOD perfect but some energy bar 4 months is just. The SAV is top it responds, but has these days many out of stock on products like Nadège.

Translated reviews

Response from Freezedried & Co Published on 24/05/2023

Thank you for your feedback. Concerning the DLUO of the bars, a filter allows you to select the desired shelf life when you are in the energy bars section. Looking at your order, the reference you received has a shelf life of 5 months after manufacture (usually a few weeks pass between manufacture, delivery to our premises in Lorient and stock turnover before the bar reaches you :) - For Nalgene products, you can sign up for disposable alerts to be notified of their returns. We'll be happy to answer any questions you may have. The Lyo team

L

Lucia F.

Rating: 4 out of 5

Published on 22/05/2023 à 19h36

-

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Response from Freezedried & Co Published on 23/05/2023

Thanks for the note! The Lyophilise & Co team

L

Lucia F.

Rating: 4 out of 5

Published on 22/05/2023 à 19h36

Translated reviews

Response from Freezedried & Co Published on 23/05/2023

Thanks for the note! The Lyophilise & Co team

L

Lucia F.

Rating: 4 out of 5

Published on 22/05/2023 à 19h36

-

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Response from Freezedried & Co Published on 23/05/2023

Thanks for the note! The Lyophilise & Co team

L

Laurent T.

Rating: 4 out of 5

Published on 13/05/2023 à 20h05

-

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Response from Freezedried & Co Published on 15/05/2023

The Lyophilise & Co team thanks you for the note :)

L

Laurent T.

Rating: 4 out of 5

Published on 13/05/2023 à 20h05

Translated reviews

Response from Freezedried & Co Published on 15/05/2023

The Lyophilise & Co team thanks you for the note :)

L

Laurent T.

Rating: 4 out of 5

Published on 13/05/2023 à 20h05

-

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Response from Freezedried & Co Published on 15/05/2023

The Lyophilise & Co team thanks you for the note :)

L

Lucas D.

Rating: 4 out of 5

Published on 09/05/2023 à 14h32

-

Translated reviews

Response from Freezedried & Co Published on 11/05/2023

Thanks for the note! The Lyophilise & Co team

L

Lucas D.

Rating: 4 out of 5

Published on 09/05/2023 à 14h32

Translated reviews

Response from Freezedried & Co Published on 11/05/2023

Thanks for the note! The Lyophilise & Co team

L

Lucas D.

Rating: 4 out of 5

Published on 09/05/2023 à 14h32

-

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Response from Freezedried & Co Published on 11/05/2023

Thanks for the note! The Lyophilise & Co team

C

Charlotte L.

Rating: 4 out of 5

Published on 09/05/2023 à 11h52

Well packaged, lots of choice and fast delivery. Just a shame about the rather high delivery charges despite an order of over 100e.

Translated reviews

Response from Freezedried & Co Published on 11/05/2023

The Lyo team would like to thank you for taking the time to write this comprehensive review ;) We offer free delivery in France for orders of 70 or more at a relay point. For Belgium, we are not yet able to offer such a service. Indeed, shipping costs are a substantial expense that we don't include in the price of our products. We are constantly working to find the best formula and the best service for our customers, while at the same time ensuring that our contribution to transport costs remains reasonable. Thank you for your understanding. The Lyo Team

L

Lucas D.

Rating: 4 out of 5

Published on 02/05/2023 à 15h33

Fast and accurate shipping

Translated reviews

Response from Freezedried & Co Published on 03/05/2023

Thank you for your feedback. The Lyo team :)

J

James T.

Rating: 4 out of 5

Published on 28/04/2023 à 13h00

-

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Response from Freezedried & Co Published on 02/05/2023

Thanks for the note :) The Lyo team

J

James T.

Rating: 4 out of 5

Published on 28/04/2023 à 13h00

Translated reviews

Response from Freezedried & Co Published on 02/05/2023

Thanks for the note :) The Lyo team

J

James T.

Rating: 4 out of 5

Published on 28/04/2023 à 13h00

-

Translated reviews

Response from Freezedried & Co Published on 02/05/2023

Thanks for the note :) The Lyo team

V

Verified Buyer

Rating: 4 out of 5

Published on 23/04/2023 à 20h13

Response from Freezedried & Co Published on 23/04/2023

The Freezedried & Co team thanks you for your note.

N

Nicolas M.

Rating: 4 out of 5

Published on 23/04/2023 à 14h38

fast delivery

Translated reviews

Response from Freezedried & Co Published on 24/04/2023

Thanks for the note! The Lyophilise & Co team

M

Michel L.

Rating: 4 out of 5

Published on 21/04/2023 à 10h35

-

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Response from Freezedried & Co Published on 24/04/2023

The Lyophilise & Co team thanks you for the note :)

M

Michel L.

Rating: 4 out of 5

Published on 21/04/2023 à 10h35

Translated reviews

Response from Freezedried & Co Published on 24/04/2023

The Lyophilise & Co team thanks you for the note :)

M

Michel L.

Rating: 4 out of 5

Published on 21/04/2023 à 10h35

-

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Response from Freezedried & Co Published on 24/04/2023

The Lyophilise & Co team thanks you for the note :)

L

Laurent L.

Rating: 4 out of 5

Published on 21/04/2023 à 10h28

-

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Response from Freezedried & Co Published on 24/04/2023

Thanks for the note! The Lyophilise & Co team

L

Laurent L.

Rating: 4 out of 5

Published on 21/04/2023 à 10h28

Translated reviews

Response from Freezedried & Co Published on 24/04/2023

Thanks for the note! The Lyophilise & Co team

L

Laurent L.

Rating: 4 out of 5

Published on 21/04/2023 à 10h28

-

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Response from Freezedried & Co Published on 24/04/2023

Thanks for the note! The Lyophilise & Co team

C

Camille D.

Rating: 4 out of 5

Published on 20/04/2023 à 19h02

Hello, received quickly but no email to say that the order has been placed. Cdlt

Translated reviews

Response from Freezedried & Co Published on 21/04/2023

Hello, thank you for your feedback. Have you checked your junk mail? Unfortunately, some of our e-mails can end up there, depending on the address. If this is not the case, we apologize for this computer problem. Please do not hesitate to contact us if the problem recurs. See you soon. Team Lyo

I

Isabella T.

Rating: 4 out of 5

Published on 12/04/2023 à 19h12

Efficient order processing

Translated reviews

Response from Freezedried & Co Published on 13/04/2023

Thanks for your comment! Have a nice day ;) The Lyo team

T

Theo B.

Rating: 4 out of 5

Published on 09/04/2023 à 13h13

Fast and quick answer to the question super serious

Translated reviews

Response from Freezedried & Co Published on 11/04/2023

Thanks for your feedback, we'll pass it on to our great customer service colleagues :) The Lyo Team

H

Henry B.

Rating: 3 out of 5

Published on 07/04/2023 à 11h57

It says free delivery and at the time of payment there was a 6 euro charge.

Translated reviews

Response from Freezedried & Co Published on 11/04/2023

Thank you for your feedback. Delivery costs are free in France for orders over 70 in a "point relais". They are not for home delivery, the delivery method you have chosen. We hope this clarifies things for you. If you have any questions, please do not hesitate to contact us. The Lyo team

M

Marie B.

Rating: 4 out of 5

Published on 05/04/2023 à 14h45

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Translated reviews

Response from Freezedried & Co Published on 06/04/2023

Thank you for taking the time to rate Lyophilise & Co. Thank you for your trust. The Lyophilise & Co team

M

Marie B.

Rating: 4 out of 5

Published on 05/04/2023 à 14h45

Translated reviews

Response from Freezedried & Co Published on 06/04/2023

Thank you for taking the time to rate Lyophilise & Co. Thank you for your trust. The Lyophilise & Co team

M

Marie B.

Rating: 4 out of 5

Published on 05/04/2023 à 14h45

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Translated reviews

Response from Freezedried & Co Published on 06/04/2023

Thank you for taking the time to rate Lyophilise & Co. Thank you for your trust. The Lyophilise & Co team

Y

Youssef B.

Rating: 4 out of 5

Published on 02/04/2023 à 12h13

French instructions would have been welcome

Translated reviews

Response from Freezedried & Co Published on 04/04/2023

Hello, thank you for your feedback. The manufacturer doesn't supply any. We will translate it and send you a French instruction manual as soon as possible. The Lyo team

H

Hugo R.

Rating: 4 out of 5

Published on 30/03/2023 à 13h55

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Response from Freezedried & Co Published on 31/03/2023

The Lyophilise & Co team thanks you for the note :)

H

Hugo R.

Rating: 4 out of 5

Published on 30/03/2023 à 13h55

Translated reviews

Response from Freezedried & Co Published on 31/03/2023

The Lyophilise & Co team thanks you for the note :)

H

Hugo R.

Rating: 4 out of 5

Published on 30/03/2023 à 13h55

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Translated reviews

Response from Freezedried & Co Published on 31/03/2023

The Lyophilise & Co team thanks you for the note :)