The store delivers exceptionally fast shipping and careful, well-designed packaging that protects items during transit, contributing to a consistently smooth unboxing experience. Customers highlight a wide range of products, competitive prices, and reliable, accurate descriptions that help them find exactly what they need for hiking and outdoor activities. Customer service is praised for accessibility, friendliness, competence, and efficient resolution of issues, reinforcing trust and repeat purchases. Overall, the experience is described as top-notch, with reliable delivery, strong product selection, and dependable support shaping repeat business.
The items I want to order are always low in stock or not in stock at all
Response from Freezedried & Co
Thank you for your feedback. Do not hesitate to contact us at [email protected], perhaps we can advise you on alternative solutions :) We wish you a nice day. The freeze dried and co team
T
Theo M.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Theo M.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
T
Theo M.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Camille D.
Rating: 4 out of 5
very good products fast and careful delivery
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Response from Freezedried & Co
Thank you for your feedback! The Lyo team
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Verified Buyer
Rating: 4 out of 5
Response from Freezedried & Co
The Freezedried & Co team thanks you for your note.
J
Jean M.
Rating: 4 out of 5
Fast delivery and well-prepared parcel. I would have liked more explanation of certain products, in particular how to operate the flat heater without a flame.
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Response from Freezedried & Co
Thank you for your advice. Instructions for use are on the back of the self-heating bag. Alternatively, here's a link to the instructions on our Youtube channel => https://youtu.be/vt6C9PLSs7A We hope you enjoy your tests. The Lyo Team
L
Laurent R.
Rating: 4 out of 5
Fast delivery, order conformed. One pocket was punctured (micro hole with slight leakage), not knowing when the puncture occurred I threw the contents away.
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Response from Freezedried & Co
Thank you for your feedback. My colleagues will contact you to propose a compensation solution. The Lyo team
A
Ava T.
Rating: 4 out of 5
Order shipped very quickly everything is ok
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Response from Freezedried & Co
Thank you for your feedback! The Lyo team
M
Michel B.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
M
Michel B.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
M
Michel B.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Lucas B.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Lucas B.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Lucas B.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
M
Manon R.
Rating: 4 out of 5
I am very satisfied with the products I order. The only downside is for people like me who have to follow a salt-free diet. I find that there are not many offers for us.
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Response from Freezedried & Co
Thank you very much for your feedback. Indeed, we still lack products to match this kind of diet, but we are working on it to compensate for this demand. The Lyophilise & Co team
J
Julie D.
Rating: 4 out of 5
Fast delivery; plenty of choice in freeze-dried meals; however, not many items to my taste in the bivouac equipment (tents, mattresses, backpacks, sleeping bags).
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Response from Freezedried & Co
Thank you for your feedback! Indeed, with the end of the high season and inventory fast approaching, we have several items out of stock... This should be sorted out in the coming days and weeks! Don't hesitate to set a dispo alert on the items you're most interested in, so you'll be kept informed of restocking ;) The Lyo team
C
Comprador Verificado
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you very much for your comments. The Lyophilized & Co team
C
Charlotte P.
Rating: 4 out of 5
Hello, I haven't tested the products yet and don't know them, but the service seems serious and the packaging very explicit. Nicolas
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Response from Freezedried & Co
Thank you for taking the time to rate Lyophilise & Co. Thank you for your confidence. Enjoy the test :) The Lyophilise & Co team
M
Michel P.
Rating: 4 out of 5
Speed of delivery One drawback: many products sold out.
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Response from Freezedried & Co
Thank you for your comment! With the high season, it's true that several items are out of stock. Don't hesitate to create an availability alert on the product you're interested in, so you'll be notified as soon as it's back in stock :) The Lyo team
L
Lucas R.
Rating: 4 out of 5
site sérieu promo interessantes mais du jour au lendemain les promos perfent 5% alors qu'au téléphone c'était prévu fin aout...
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Response from Freezedried & Co
Thank you for your feedback. The discounts were modified on August 15, as the destocking period was extended to August 22. As discounts vary according to remaining stock, you may have noticed differences from one day to the next. The lyo team wishes you a good day and remains at your disposal :)
J
Javier F.
Rating: 3 out of 5
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Response from Freezedried & Co
Thank you for your feedback! Some products are victims of their own success during the high season. We invite you to create alerts directly on the desired products to be alerted of their availability. Thank you for your understanding. The Lyophilise & Co team
J
Javier F.
Rating: 3 out of 5
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Response from Freezedried & Co
Thank you for your feedback! Some products are victims of their own success during the high season. We invite you to create alerts directly on the desired products to be alerted of their availability. Thank you for your understanding. The Lyophilise & Co team
J
Javier F.
Rating: 3 out of 5
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Response from Freezedried & Co
Thank you for your feedback! Some products are victims of their own success during the high season. We invite you to create alerts directly on the desired products to be alerted of their availability. Thank you for your understanding. The Lyophilise & Co team
C
Carlos G.
Rating: 4 out of 5
Package arrived quickly. Too bad no small samples or gifts for an order of 70 euros.
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Response from Freezedried & Co
Thank you for your feedback. Being a small company with a reseller status, it is difficult for us to be able to add samples or gifts, on the other hand the delivery is free from 70 of purchase, which makes it possible to compensate! The Lyo team wishes you a good day :)
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Pierre P.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for taking the time to rate Lyophilise & Co. Thank you for your trust. The Lyophilise & Co team
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Pierre P.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for taking the time to rate Lyophilise & Co. Thank you for your trust. The Lyophilise & Co team
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Pierre P.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for taking the time to rate Lyophilise & Co. Thank you for your trust. The Lyophilise & Co team
C
Charlotte D.
Rating: 4 out of 5
As efficient as ever! The delivery point has been changed and reconfirmed on the same site, the only downside.
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Response from Freezedried & Co
Thank you for your feedback. We are sorry for the inconvenience. Please do not hesitate to contact us by e-mail ([email protected]) or by telephone (02 97 87 23 73) so that we can work together to resolve this situation! Wishing you a good day, the Lyo team :)
A
Anais L.
Rating: 4 out of 5
Fast, well packaged and competitively priced..... Yippee!!!
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Response from Freezedried & Co
Thanks for your comment! Have a nice day ;) The Lyo team
M
Michel T.
Rating: 3 out of 5
Same-day shipping is just ridiculous: if the order is placed after 1 p.m., you have to wait until the next day or even the day after that, in the middle of the afternoon. Frankly, there's no point in being in a hurry, you might as well go elsewhere.
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Response from Freezedried & Co
Hello, your parcel was prepared the day after your order (ordered on 02/08, picked up by the carrier on 03/08). You then chose a 48h delivery with Colissimo. Unfortunately delivery was delayed and the parcel was delivered on 06/08. Sorry for the delay. For all urgent orders, please choose a 24h delivery or contact us in advance. Thank you in advance for your understanding. Sincerely yours, the Lyo team
C
Comprador Verificado
Rating: 3 out of 5
None of the orders placed have arrived on the proposed day, in fact one of them arrived 3 days later. As for the products, they are very good both in quality and taste.
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Response from Freezedried & Co
Thank you very much for your loyalty and feedback on our services. Your orders have been shipped quickly by our logistics department. Unfortunately, delivery times may vary depending on the carrier - for Spain the delivery time is between 3 to 5 working days. If your order is urgent, you can contact us to change to a faster carrier. Thank you for your understanding, best regards. The Lio team
C
Comprador Verificado
Rating: 3 out of 5
They do not respond to messages or questions. Ils n'ont pas répondent aux demandes envoyées. Satisfait par produit et expédition rapide.
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Response from Freezedried & Co
Bonjour et merci de votre avis. En effet, nous n'avons pas vu votre demande et nous en sommes en sommes désolés. Ma collègue procède à un remboursement équivalent à la remise que vous auriez dû percevoir suite au problème de code que vous avez rencontré. Thank you for your understanding for this human error. The Lyo team
C
Comprador Verificado
Rating: 4 out of 5
Shorter waiting time or Amazon type date confirmation
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Response from Freezedried & Co
Good morning, Thank you very much for your opinion and comment. We will transmit your idea to our web department to improve the follow-up. Best regards, the Lio team
F
Fatima E.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
F
Fatima E.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
F
Fatima E.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Laurent M.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Laurent M.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
L
Laurent M.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
L
Laurent D.
Rating: 4 out of 5
Very practical, easy-to-use website. I regretted the unavailability of some freeze-dried dishes.
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Response from Freezedried & Co
We're a small company, so we want to do well. The Lyophilise & Co team thanks you for your comment :) Concerning restocking, some manufacturers have extended their production and delivery times. Don't hesitate to sign up for availability alerts or contact us to be notified of new arrivals or to discover alternatives. We wish you an excellent day. The Lyo Team
C
Charlotte D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
C
Charlotte D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
C
Charlotte D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
M
Michel B.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
M
Michel B.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
M
Michel B.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
L
Laurent L.
Rating: 4 out of 5
Nothing, it's fast and efficient
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Response from Freezedried & Co
Thanks for your comment! Have a nice day ;) The Lyo team
C
Comprador Verificado
Rating: 3 out of 5
The order takes a long time
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Response from Freezedried & Co
Thank you for your comment. Order preparation is 48 hours and we do not ship on weekends because there is no carrier. Your order was placed on Sunday, your package left our store on Tuesday for a Friday delivery. Delivery in Spain is 3-5 working days. For urgent orders, do not hesitate to contact us beforehand. The Lio team
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Theo M.
Rating: 4 out of 5
Well-packaged and compliant product, but almost 1 week just to ship it, that's too much! Then there's the delivery time, fortunately I wasn't in a particular hurry!
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Response from Freezedried & Co
Thank you for your feedback. Orders placed after 2 p.m. are processed within 48 hours. This is called order preparation time. An order placed on Monday evening will therefore be prepared by Wednesday at the latest. Your parcel left our premises on Wednesday, which means it left on time. Add to this the 48-hour delivery time for Colissimo, and your parcel was available on Friday :) For faster delivery, don't hesitate to opt for Chrono delivery, or contact us if you need to. The Lyo team
S
Sophie B.
Rating: 4 out of 5
Speed of order processing and product quality
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Response from Freezedried & Co
Thank you for your feedback. The Lyo team :)
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Elise L.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
E
Elise L.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Elise L.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
L
Lucie M.
Rating: 4 out of 5
Order processed and shipped quickly. I have not yet tasted the dishes.
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Response from Freezedried & Co
Thank you for your comment! Have a nice day ;) The Lyo team
O
Olivia S.
Rating: 4 out of 5
The speed with which the parcel was dispatched was amazing, thank you very much ????
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Response from Freezedried & Co
Thanks for your comment! Have a nice day ;) The Lyo team
A
Anais B.
Rating: 3 out of 5
The parcel was supposed to be delivered (as usual) to the pickup point 2 minutes' walk from my house, but it was delivered to the next town, forcing me to take the car. I was faced with a fait accompli (it was mentioned that the initial relay was not available, but on the parcel it says that the change was at my request, which is not the case).
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Response from Freezedried & Co
Thank you for your feedback. Indeed, a parcel can be redirected to another relay point if the latter is closed or saturated with parcels. As for the reason for this redirection, it's probably a human error on the part of the carrier. We apologize for this inconvenience. The Lyo team
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Claire D.
Rating: 4 out of 5
Excellent selection and customer service! One item was no longer in stock for my order and someone immediately contacted me by phone to replace it with a more expensive item at no extra charge! I'm taking off one star for just one reason: despite an order of nearly 300, shipping isn't even offered... What a shame!
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Response from Freezedried & Co
Thank you for your feedback. Concerning the free shipping, we offer free delivery in a relay point from 70, maybe you didn't see it? Don't hesitate to contact us next time, my colleagues will be able to direct you to the right carrier. We wish you a pleasant shipment. The Lyo team
H
Hugo R.
Rating: 4 out of 5
There was part of what I was looking for, that's good.
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Response from Freezedried & Co
Thank you for your feedback. The Lyo team :)
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Jean D.
Rating: 4 out of 5
The delivery of my parcel was extremely fast, order placed the evening at 21h, parcel sent the next morning at 9h! It was afterwards that things got complicated, the post office took 7 days to pick up my parcel, which could not be delivered to the relay for some unknown reason, then finally two days later it was there, but the relay was closed. Next time I'll pay for express delivery to be sure of getting my parcel on time and do justice to the work done by the site.
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Response from Freezedried & Co
Sorry for the inconvenience. We can indeed refer you to other carriers if necessary, but it sometimes happens that there are delivery incidents and that it remains punctual. We wish you a pleasant day. The Lyo team
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