Ordering from Freezedried & Co is described as straightforward, with many customers highlighting the ease of the process. The shipping speed consistently impresses, with numerous reviews noting deliveries occurring within one to three days, often ahead of expectations. Customers express strong satisfaction with the quality of the freeze-dried products, praising their taste and generous portions, which are particularly appreciated for outdoor activities and meal preparation.
Thank you for taking the time to rate Lyophilise & Co. Thank you for your trust. The Lyophilise & Co team
P
Pierre P.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for taking the time to rate Lyophilise & Co. Thank you for your trust. The Lyophilise & Co team
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Pierre P.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for taking the time to rate Lyophilise & Co. Thank you for your trust. The Lyophilise & Co team
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Charlotte D.
Rating: 4 out of 5
As efficient as ever! The delivery point has been changed and reconfirmed on the same site, the only downside.
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Response from Freezedried & Co
Thank you for your feedback. We are sorry for the inconvenience. Please do not hesitate to contact us by e-mail ([email protected]) or by telephone (02 97 87 23 73) so that we can work together to resolve this situation! Wishing you a good day, the Lyo team :)
A
Anais L.
Rating: 4 out of 5
Fast, well packaged and competitively priced..... Yippee!!!
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Response from Freezedried & Co
Thanks for your comment! Have a nice day ;) The Lyo team
M
Michel T.
Rating: 3 out of 5
Same-day shipping is just ridiculous: if the order is placed after 1 p.m., you have to wait until the next day or even the day after that, in the middle of the afternoon. Frankly, there's no point in being in a hurry, you might as well go elsewhere.
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Response from Freezedried & Co
Hello, your parcel was prepared the day after your order (ordered on 02/08, picked up by the carrier on 03/08). You then chose a 48h delivery with Colissimo. Unfortunately delivery was delayed and the parcel was delivered on 06/08. Sorry for the delay. For all urgent orders, please choose a 24h delivery or contact us in advance. Thank you in advance for your understanding. Sincerely yours, the Lyo team
C
Comprador verificado
Rating: 3 out of 5
None of the orders placed have arrived on the proposed day, in fact one of them arrived 3 days later. As for the products, they are very good both in quality and taste.
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Response from Freezedried & Co
Thank you very much for your loyalty and feedback on our services. Your orders have been shipped quickly by our logistics department. Unfortunately, delivery times may vary depending on the carrier - for Spain the delivery time is between 3 to 5 working days. If your order is urgent, you can contact us to change to a faster carrier. Thank you for your understanding, best regards. The Lio team
C
Comprador verificado
Rating: 3 out of 5
They do not respond to messages or questions. Ils n'ont pas répondent aux demandes envoyées. Satisfait par produit et expédition rapide.
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Response from Freezedried & Co
Bonjour et merci de votre avis. En effet, nous n'avons pas vu votre demande et nous en sommes en sommes désolés. Ma collègue procède à un remboursement équivalent à la remise que vous auriez dû percevoir suite au problème de code que vous avez rencontré. Thank you for your understanding for this human error. The Lyo team
C
Comprador verificado
Rating: 4 out of 5
Shorter waiting time or Amazon type date confirmation
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Response from Freezedried & Co
Good morning, Thank you very much for your opinion and comment. We will transmit your idea to our web department to improve the follow-up. Best regards, the Lio team
F
Fatima E.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Fatima E.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Fatima E.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Laurent M.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Laurent M.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
L
Laurent M.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
L
Laurent D.
Rating: 4 out of 5
Very practical, easy-to-use website. I regretted the unavailability of some freeze-dried dishes.
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Response from Freezedried & Co
We're a small company, so we want to do well. The Lyophilise & Co team thanks you for your comment :) Concerning restocking, some manufacturers have extended their production and delivery times. Don't hesitate to sign up for availability alerts or contact us to be notified of new arrivals or to discover alternatives. We wish you an excellent day. The Lyo Team
C
Charlotte D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Charlotte D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Charlotte D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Michel B.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Michel B.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
M
Michel B.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
L
Laurent L.
Rating: 4 out of 5
Nothing, it's fast and efficient
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Response from Freezedried & Co
Thanks for your comment! Have a nice day ;) The Lyo team
C
Comprador verificado
Rating: 3 out of 5
The order takes a long time
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Response from Freezedried & Co
Thank you for your comment. Order preparation is 48 hours and we do not ship on weekends because there is no carrier. Your order was placed on Sunday, your package left our store on Tuesday for a Friday delivery. Delivery in Spain is 3-5 working days. For urgent orders, do not hesitate to contact us beforehand. The Lio team
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Theo M.
Rating: 4 out of 5
Well-packaged and compliant product, but almost 1 week just to ship it, that's too much! Then there's the delivery time, fortunately I wasn't in a particular hurry!
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Response from Freezedried & Co
Thank you for your feedback. Orders placed after 2 p.m. are processed within 48 hours. This is called order preparation time. An order placed on Monday evening will therefore be prepared by Wednesday at the latest. Your parcel left our premises on Wednesday, which means it left on time. Add to this the 48-hour delivery time for Colissimo, and your parcel was available on Friday :) For faster delivery, don't hesitate to opt for Chrono delivery, or contact us if you need to. The Lyo team
S
Sophie B.
Rating: 4 out of 5
Speed of order processing and product quality
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Response from Freezedried & Co
Thank you for your feedback. The Lyo team :)
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Elise L.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Elise L.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Elise L.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Lucie M.
Rating: 4 out of 5
Order processed and shipped quickly. I have not yet tasted the dishes.
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Response from Freezedried & Co
Thank you for your comment! Have a nice day ;) The Lyo team
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Olivia S.
Rating: 4 out of 5
The speed with which the parcel was dispatched was amazing, thank you very much ????
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Response from Freezedried & Co
Thanks for your comment! Have a nice day ;) The Lyo team
A
Anais B.
Rating: 3 out of 5
The parcel was supposed to be delivered (as usual) to the pickup point 2 minutes' walk from my house, but it was delivered to the next town, forcing me to take the car. I was faced with a fait accompli (it was mentioned that the initial relay was not available, but on the parcel it says that the change was at my request, which is not the case).
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Response from Freezedried & Co
Thank you for your feedback. Indeed, a parcel can be redirected to another relay point if the latter is closed or saturated with parcels. As for the reason for this redirection, it's probably a human error on the part of the carrier. We apologize for this inconvenience. The Lyo team
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Claire D.
Rating: 4 out of 5
Excellent selection and customer service! One item was no longer in stock for my order and someone immediately contacted me by phone to replace it with a more expensive item at no extra charge! I'm taking off one star for just one reason: despite an order of nearly 300, shipping isn't even offered... What a shame!
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Response from Freezedried & Co
Thank you for your feedback. Concerning the free shipping, we offer free delivery in a relay point from 70, maybe you didn't see it? Don't hesitate to contact us next time, my colleagues will be able to direct you to the right carrier. We wish you a pleasant shipment. The Lyo team
H
Hugo R.
Rating: 4 out of 5
There was part of what I was looking for, that's good.
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Response from Freezedried & Co
Thank you for your feedback. The Lyo team :)
J
Jean D.
Rating: 4 out of 5
The delivery of my parcel was extremely fast, order placed the evening at 21h, parcel sent the next morning at 9h! It was afterwards that things got complicated, the post office took 7 days to pick up my parcel, which could not be delivered to the relay for some unknown reason, then finally two days later it was there, but the relay was closed. Next time I'll pay for express delivery to be sure of getting my parcel on time and do justice to the work done by the site.
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Response from Freezedried & Co
Sorry for the inconvenience. We can indeed refer you to other carriers if necessary, but it sometimes happens that there are delivery incidents and that it remains punctual. We wish you a pleasant day. The Lyo team
G
Guillaume D.
Rating: 4 out of 5
The speed of delivery is excellent. In terms of products, we really need more organic choices.
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Response from Freezedried & Co
Thank you for your feedback. We're always on the lookout for new recipes from our manufacturers. But it's true that organic products are still in the minority at the moment. That said, the emphasis in recent years has been on 100% natural recipes, i.e. without preservatives or additives. Here are the links to organic and 100% natural recipes. https://www.lyophilise.fr/repas-lyophilises-c-456?f808=oui https://www.lyophilise.fr/repas-lyophilises-c-456?f798=oui
M
Manon R.
Rating: 4 out of 5
Hello, Thank you for clearly and promptly notifying us of "incomplete" files. Have a nice day.
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Response from Freezedried & Co
Thank you for your feedback. If you have any questions, please don't hesitate to contact us directly at [email protected] or by phone 02 97 87 23 73. We wish you a pleasant day. The Lyo team
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Carlos M.
Rating: 4 out of 5
The site's ergonomics are very good and easy to use. The packs are really well designed. Perhaps the ability to modify the packs, or use them as a basis for an order, would be even better. The only real negative point is the lack of choice of serious carriers. We only have colissimo and chronopost, the worst on the market in terms of meeting deadlines.
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Response from Freezedried & Co
Thank you for your constructive comments. We'll pass them on to our web colleagues. The Lyo Team
J
Jean D.
Rating: 4 out of 5
It's the current problem of lack of choice, but it's everywhere with the current situation.
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Response from Freezedried & Co
Thank you for your understanding. Please do not hesitate to contact us, perhaps we can advise you on alternative solutions? We wish you a pleasant day. The Lyo Team
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Laurent B.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
L
Laurent B.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
L
Laurent B.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Charlotte T.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Charlotte T.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Charlotte T.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Julie B.
Rating: 3 out of 5
Lots of references Lots of leftovers
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Response from Freezedried & Co
Thank you for your feedback. Don't hesitate to sign up for availability alerts on the products you want, to be notified when they return. If you would like to discover alternatives to our products, we can undoubtedly direct you to other references. In this case, we can be reached via our form, chat or phone 02 97 87 23 73 The Lyo team >>> https://www.lyophilise.fr/contact
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Claire M.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Claire M.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Claire M.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Elise D.
Rating: 4 out of 5
Before buying the product, I phoned the store to ask if they had the instruction manual. The answer was yes. Indeed, there is one, but only in English! Very problematic! I'm pleased with the speed of the shipment and with the device in principle, but I'm not experienced enough to give an opinion...
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Response from Freezedried & Co
Thank you for your feedback. Yes indeed, my colleague noticed this and subsequently sent you an e-mail with the instructions in French? All that's left now is to wish you happy testing. The Lyo Team
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Nicolas R.
Rating: 4 out of 5
FAST AND MATCHING PRODUCT
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Response from Freezedried & Co
Thank you for your feedback. The Lyo team :)
K
Karim R.
Rating: 3 out of 5
Package opened and torn, goods in good condition.
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Response from Freezedried & Co
Sorry about this incident, and relieved if the bags are not punctured. During transport, these meals, which are heavier than freeze-dried, can be heckled by the carriers. If you have any questions, please don't hesitate to contact us. The Lyo team
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Elise T.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for taking the time to rate Lyophilise & Co. Thank you for your trust. The Lyophilise & Co team
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Elise T.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for taking the time to rate Lyophilise & Co. Thank you for your trust. The Lyophilise & Co team
E
Elise T.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for taking the time to rate Lyophilise & Co. Thank you for your trust. The Lyophilise & Co team
C
Comprador verificado
Rating: 4 out of 5
They didn't have the product I ordered so I don't rate it 5 stars, but the response was quick and the return was fast.
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Response from Freezedried & Co
Thank you for your feedback, and sorry again for the inconvenience. See you soon, the Lio team
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Charlotte D.
Rating: 4 out of 5
I haven't tried it yet. It's due next weekend
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Response from Freezedried & Co
Thank you for your feedback! We hope you enjoy your tests :) The Lyo team
C
Comprador verificado
Rating: 4 out of 5
Some dishes I find too salty, the desserts could be more varied. Overall I am very satisfied with the purchase. Thank you very much
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Response from Freezedried & Co
Thank you for your comments. We have a filter that only retains low salt dishes. I will send you the example link. Thank you for your confidence. The Lio team https://www.liofilizado.es/platos-liofilizados-con-carne-c-457?f801=si
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Theo R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for your note. The Lyophilise & Co team
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Theo R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for your note. The Lyophilise & Co team
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Theo R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for your note. The Lyophilise & Co team
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Theo D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for your note. The Lyophilise & Co team
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Theo D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for your note. The Lyophilise & Co team
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Theo D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for your note. The Lyophilise & Co team
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