Ordering from Freezedried & Co is described as straightforward, with many customers highlighting the ease of the process. The shipping speed consistently impresses, with numerous reviews noting deliveries occurring within one to three days, often ahead of expectations. Customers express strong satisfaction with the quality of the freeze-dried products, praising their taste and generous portions, which are particularly appreciated for outdoor activities and meal preparation.
Excellent product. The only thing is that the inside zip is not closed properly. Do not take into account the change of delivery address.
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Response from Freezedried & Co
Thank you for your feedback. My colleague has taken the necessary steps in our back office, however we are experiencing computer bugs on some carrier changes. I'm sorry about this. Concerning the zip, normally the bags are sealed, and the zip can indeed be opened without damaging the bag. However, if there's a hole, or the meal escapes from the bag, please contact us for an exchange. The Lyo team
J
Jean B.
Rating: 4 out of 5
My order included a sachet of perronin. Unfortunately, the sachet was at the very bottom of the box. As a result, the pressure of other things during transport or packaging caused the bag to open. If you touch the bag where the fastener is, you can feel that it's open. I haven't yet cut the first part marked tear to open. That's where it's open. Just a centimetre long. But that's enough for the powder to come out when I handle the bag. I think this incident can happen to you again if there's too much pressure on one or more pouches. For example, if the package falls when being transported on the various conveyors. If not, everything else is fine.
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Response from Freezedried & Co
Thank you for your feedback and I'm sorry about this incident. My customer service colleagues will get back to you to rectify the situation. Kind regards. The Lyo team.
C
Claire L.
Rating: 4 out of 5
product color not in accordance with the website photo .blue on the website and grey with a vague bluish hue on the knife .... nice product ....but a frustration all the same ....
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Response from Freezedried & Co
Thank you for your confidence. For our part, the visual does include shades with grey and blue areas, but in fact the shade seems random. If the product doesn't suit you, we can send you a return label so that you can send it back to us, either for an exchange with another model of the same value, or for a refund. It's up to you. I invite you to contact us on team (at)lyophilise.com or by phone 02 97 87 23 73 to let us know your choice. Have a nice day. The Lyo team
C
Comprador verificado
Rating: 3 out of 5
there are communications from the carrier that are not in English, and also the information about when it was going to arrive was not clear, because the Chronopost link did not show you the pick up point.
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Response from Freezedried & Co
Thank you very much for your comments. We will forward all the problems to our logistics service to improve the tracking of the package in Spain. Sorry for the inconvenience, best regards. The Lio Team
C
Comprador verificado
Rating: 3 out of 5
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Response from Freezedried & Co
An incident with your order? Tell us what we can do to improve :) The Lio Team
L
Lucas D.
Rating: 4 out of 5
Keep it up, don't change a thing. Your products are top-notch and there's a wide choice. Best wishes Loïc?
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Response from Freezedried & Co
Thank you Loïc for your feedback and encouragement! The Lyo team
P
Pierre L.
Rating: 4 out of 5
GOOD PRODUCT
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Response from Freezedried & Co
Thank you for your feedback! The Lyo team
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Samir E.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
S
Samir E.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
C
Comprador verificado
Rating: 4 out of 5
All OK, nice send. Not the more "easy to track" package.
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Response from Freezedried & Co
Thank you very much for your feedback! :)
K
Karim R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
K
Karim R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Sabrina R.
Rating: 4 out of 5
Very good! On time and correctly packed. Conforms!
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Response from Freezedried & Co
Thank you for your feedback. The Lyo team :)
A
Antoine D.
Rating: 3 out of 5
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Response from Freezedried & Co
Did something go wrong with your order? Tell us what we can do better :) The Lyo team
A
Antoine D.
Rating: 3 out of 5
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Response from Freezedried & Co
Did something go wrong with your order? Tell us what we can do better :) The Lyo team
M
Manon M.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
M
Manon M.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
O
Omar B.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
O
Omar B.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
L
Laurent D.
Rating: 4 out of 5
I really appreciate the choice of products, the quality of the food, and the customer service. The negative point comes from the fact of using the same photos and same text to describe 2 products of the same range but different nevertheless (ex: Esbit pocket stove) because in the end I had to buy the 2 following this problem.
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Response from Freezedried & Co
Thank you for your feedback. Although the correct dimensions are indicated at the bottom of the product data sheet, an error has crept into our description. My colleagues in Customer Service will get back to you to suggest solutions. The Lyo Team
P
Pierre B.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Pierre B.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
C
Claire L.
Rating: 4 out of 5
The packaging was too light and arrived completely open, but the intended contents were inside.
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Response from Freezedried & Co
Thank you for your trust. During transport, parcels may fall beyond our control. However, we have asked our logistics colleagues to reinforce the parcels with regard to the weight of the type of products you have ordered. The Lyo team
M
Michel T.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
M
Michel T.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
C
Comprador verificado
Rating: 4 out of 5
The self-heating system works well although it can be a bit dangerous if you do it wrong, as it heats up all at once and you can burn yourself. The taste of the food will depend on taste. The Fusilli al Pesto one tastes pretty bad and is very runny. The Bolognese one has a decent flavor, although nothing to do with the real thing, of course. It is what it is for.
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Response from Freezedried & Co
Thank you very much for your note. Indeed, the system must be handled with care as the plates can be very hot. We are working on instructions to avoid any problem. You can also give your comments on the product sheets of each item on our website. Thank you very much for your understanding, best regards. Elodie from Freeze Dried & Co.
C
Comprador verificado
Rating: 4 out of 5
A complete and quality catalog. The customer service was a bit slow. 24 hours between my consultation and the response meant that the order did not arrive in time for an outing where we were going to test the products. Tested some of them in the office, the quality is excellent.
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Response from Freezedried & Co
Thank you very much for your comment. We have encountered some problems with our courier, sorry if our response was late. However your package has been shipped the same day with a delivery in 3 working days. Thank you very much for your understanding. Best regards, Elodie from Freeze Dried & Co.
M
Mehdi M.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note ???? :) The Lyo team
M
Mehdi M.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note ???? :) The Lyo team
C
Camille R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Camille R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Omar B.
Rating: 4 out of 5
Vast choice on the site, but far too frequent stock-outs.
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Response from Freezedried & Co
Thank you for your feedback. Brexit combined with raw material shortages are delaying some restocking. Please do not hesitate to contact us directly to let us know which products you were looking for, we will undoubtedly be able to direct you to equivalent or higher quality products. It is also possible for you to create an alert on the product in shortage to be informed of its return on our online store. We thank you for your understanding and remain at your disposal should you have any questions. The Lyo Team
T
Theo M.
Rating: 4 out of 5
Satisfied
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Response from Freezedried & Co
Thank you for your feedback! The Lyo team
J
Jean D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
J
Jean D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
M
Michel L.
Rating: 4 out of 5
Fast delivery, care for recycling and packaging
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Response from Freezedried & Co
Thanks for your comment! Have a nice day ;) The Lyo team
J
Jean P.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
J
Jean P.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
V
Verified buyer
Rating: 4 out of 5
Swift handling of error in point of delivery. I chose one at checkout, the order confirmation showed another and the tracking a third. Handled swiftly with no fuss.
Response from Freezedried & Co
Thank you for your trust! The Freezedried & Co team
L
Laurent R.
Rating: 3 out of 5
Good value for money, but it's still an army-style ration box from the end of the last century. Fortunately, today's products are of better quality.
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Response from Freezedried & Co
Thank you for your feedback on this product. You can leave your opinion on the product directly via an email type "Relance avis" via the address team(at)lyophilise.com ;) Kind regards from the Lyo team
A
Antonio M.
Rating: 4 out of 5
The quality is correct, but as always a little too expensive...
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Response from Freezedried & Co
Thank you for your feedback. Please do not hesitate to consult our "Good Deals" section https://www.lyophilise.fr/bons-plans-c-3563. Many thanks for your confidence. The Lyo team
C
Comprador verificado
Rating: 4 out of 5
I am a vegetarian, I find little variety. In addition, some items are out of stock.
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Response from Freezedried & Co
Thank you for your comment and sorry you had difficulties in finding vegetarian recipes. Here is a link that should help you for vegetarian freeze-dried meals with most of the references in stock: https://www.liofilizado.es/platos-liofilizados-vegetarianos-c-459 Thank you for your confidence, the team of Lyophilise & Co.
L
Laurent D.
Rating: 4 out of 5
Prices a little below the market, choice of products, but too many out-of-stocks, resulting in a half-done order.
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Response from Freezedried & Co
Thank you for your feedback. We look forward to seeing you again. We are experiencing temporary stock-outs, due to various factors depending on the brand: Brexit, strong summer demand, difficulties in restocking raw materials for certain manufacturers. Please feel free to create dispos alerts for the products you are looking for to be notified of any returns, or to contact us directly if necessary. Thank you for your understanding. Sincerely yours, the Lyo team
L
Lucas L.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Lucas L.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
M
Michel D.
Rating: 4 out of 5
fast delivery and willing to listen if there is a problem .
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Response from Freezedried & Co
Thank you for your feedback. The Lyo team :)
H
Hugo R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
H
Hugo R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
M
Michel P.
Rating: 4 out of 5
Good. Order and stock indication correspond to reality. Attractive prices. Professional team. Shipping took a little while, but other than that, TOP!
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Response from Freezedried & Co
Thank you for your feedback. The Lyo team :)
M
Michel L.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order at [email protected]. Sébastien from Lyophilise & Co
M
Michel L.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order at [email protected]. Sébastien from Lyophilise & Co
H
Hugo B.
Rating: 4 out of 5
Degressive lot would be a plus
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Response from Freezedried & Co
Thank you for your feedback and your confidence. The Compact Rations section allows you to order by the unit or by batch, with a sliding scale of charges for larger quantities. The Lyo team https://www.lyophilise.fr/rations-compactes-c-473
C
Comprador verificado
Rating: 3 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have any problems with your order. The Lio Team
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