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C
Rating: 3 out of 5
very difficult to have and see the composition including on the captured-recorded and enlarged image...
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Customer reviews of Freezedried & Co
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 12 923 published reviews
Summary of reviews
The store delivers exceptionally fast shipping and careful, well-designed packaging that protects items during transit, contributing to a consistently smooth unboxing experience. Customers highlight a wide range of products, competitive prices, and reliable, accurate descriptions that help them find exactly what they need for hiking and outdoor activities. Customer service is praised for accessibility, friendliness, competence, and efficient resolution of issues, reinforcing trust and repeat purchases. Overall, the experience is described as top-notch, with reliable delivery, strong product selection, and dependable support shaping repeat business.
Reviews 3 and 4 stars
Reset filtersD
Rating: 4 out of 5
fast and efficient delivery nothing to complain about, good quality material overall for the filtering bottle, I just have some doubts about the filter because I really have to push hard to get water out, and it's not the flow rate shown in the videos.
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P
Rating: 4 out of 5
Quick, perfect
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K
Rating: 3 out of 5
There was a 15% discount that I could not benefit from because I forgot to enter the code... I wanted to cancel my order to reorder with the discount code and that was not possible.
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Response from Freezedried & Co
Thank you for your feedback, and sorry for this frustration.
In this type of situation, if you had contacted us just after the order, we could have looked into this with you and refunded the difference related to the promotional code, without necessarily needing to cancel the order.
We understand your disappointment and invite you to come back to us during your next order: we will make a commercial gesture to make it up to you. Thank you for your understanding and, we hope, see you soon.
In this type of situation, if you had contacted us just after the order, we could have looked into this with you and refunded the difference related to the promotional code, without necessarily needing to cancel the order.
We understand your disappointment and invite you to come back to us during your next order: we will make a commercial gesture to make it up to you. Thank you for your understanding and, we hope, see you soon.
J
Rating: 3 out of 5
Packaging not very professional and especially it's expensive.
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Response from Freezedried & Co
Thank you for taking the time to share your feedback. We are sorry that your experience did not fully meet your expectations.
Regarding the packaging, we take note of your comment. We primarily aim to effectively protect the products during transport, but your feeling about the overall aspect is important and we take it into account.
Regarding prices, we understand your perception. We select technical and quality products, often intended for demanding outdoor use, with support and customer service that we try to maintain at the highest level. That said, your comment is heard and valuable to help us improve.
Regarding the packaging, we take note of your comment. We primarily aim to effectively protect the products during transport, but your feeling about the overall aspect is important and we take it into account.
Regarding prices, we understand your perception. We select technical and quality products, often intended for demanding outdoor use, with support and customer service that we try to maintain at the highest level. That said, your comment is heard and valuable to help us improve.
F
Rating: 3 out of 5
One product (NRG5) as described, the other (Fruity Dream) arrived with only 2 years of remaining shelf life instead of the 5 advertised.
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Response from Freezedried & Co
We are pleased that the NRG5 product has satisfied you.
As for the Fruity Dream product, the shelf life indicated on the sheet corresponds to the validity period from the date of production (in this case 1 year). Depending on the batches, the remaining shelf life may therefore vary at the time of delivery.
We understand your observation and will continue to work to make this information clearer, in order to avoid any confusion.
Thank you for your trust.
As for the Fruity Dream product, the shelf life indicated on the sheet corresponds to the validity period from the date of production (in this case 1 year). Depending on the batches, the remaining shelf life may therefore vary at the time of delivery.
We understand your observation and will continue to work to make this information clearer, in order to avoid any confusion.
Thank you for your trust.
E
Rating: 3 out of 5
Defective packaging
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Response from Freezedried & Co
Thank you for your comment, and we are very sorry about that problem with the packaging.
Could you please let us know which item it is and what exactly was wrong? This will help us better understand the situation and find an appropriate solution if necessary.
Do not hesitate to contact our customer service with some details or photos.
Could you please let us know which item it is and what exactly was wrong? This will help us better understand the situation and find an appropriate solution if necessary.
Do not hesitate to contact our customer service with some details or photos.
J
Rating: 4 out of 5
-
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H
Rating: 4 out of 5
Practical, good, varied dishes
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Y
Rating: 4 out of 5
Perfect!
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C
Rating: 4 out of 5
A good option for expeditioners with EC.
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J
Rating: 4 out of 5
Package conforms to the order. The rations are very good but the quantities are a bit tight after a day of hiking.
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U
Rating: 3 out of 5
This is not the best survival meal I have honestly tasted, for the price it's better to buy canned food in the store... however, the sweet and salty cakes were quite handy and the caloric ratio is very complete.
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E
Rating: 4 out of 5
satisfied
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F
Rating: 4 out of 5
Received my order well and quickly. Small downside, a sugar packet exploded in one of my 24-pack rations.
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J
Rating: 4 out of 5
Speed of delivery, perfect because I was hitting the road! Congratulations and good luck to you.
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P
Rating: 3 out of 5
The products are great but many are out of stock.
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Response from Freezedried & Co
Thank you for your feedback and glad that you like the products.
You are right, some stock shortages can be frustrating. We do our best to maintain stock levels, but we also depend on the restocking times from our suppliers, especially for certain highly demanded or technical products.
Please feel free to activate stock alerts on the items you are interested in, this allows you to be notified as soon as they return. Thank you again for your trust and understanding!
You are right, some stock shortages can be frustrating. We do our best to maintain stock levels, but we also depend on the restocking times from our suppliers, especially for certain highly demanded or technical products.
Please feel free to activate stock alerts on the items you are interested in, this allows you to be notified as soon as they return. Thank you again for your trust and understanding!
D
Rating: 4 out of 5
Delivery made at home in perfect condition.
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F
Rating: 4 out of 5
Everything was correct except for the delivery location. I couldn't change the delivery place of the product when placing the order, as none appeared. When finalizing the purchase, it automatically changed the delivery location to my home to another one that was not mentioned anywhere. Fortunately, I was finally able to pick it up at this second location. Other than that, everything was perfect.
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Response from Freezedried & Co
Hello
Thank you for your comment and for sharing your experience.
After verifying your last order, we see that the delivery was correctly made to a pickup point, and not to your home.
There may have been a small visualization error when choosing the delivery point, which could have caused confusion, but we are glad to know that you were finally able to pick up your package without any problem.
We will certainly take your feedback into account to improve the experience on the website.
Thank you again and see you soon!
Thank you for your comment and for sharing your experience.
After verifying your last order, we see that the delivery was correctly made to a pickup point, and not to your home.
There may have been a small visualization error when choosing the delivery point, which could have caused confusion, but we are glad to know that you were finally able to pick up your package without any problem.
We will certainly take your feedback into account to improve the experience on the website.
Thank you again and see you soon!
D
Rating: 4 out of 5
All good? Correct packaging
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G
Rating: 3 out of 5
If the order went perfectly well, we had a big problem during delivery. The Chronopost delivery person was very unpleasant during the delivery with my wife who was in charge of receiving the package. He hung up on me and did not wait for me to give the delivery code. I understand that they have deadlines to respect but I was at work and could not wait all day. We also have our obligations. So, I pay delivery fees, but it's not to be treated badly...
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Response from Freezedried & Co
Thank you for your feedback and for your order. We are sorry to hear that the delivery did not go smoothly. We fully understand your dissatisfaction and will escalate this situation to the carrier so that it does not happen again. Thank you for your trust.
G
Rating: 4 out of 5
Generally good quality products, a bit high price, one bag was open losing its contents (unusable) unfortunately it spilled all over the package.
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Response from Freezedried & Co
Thank you for your review. We are sorry for this inconvenience during transport. Please do not hesitate to contact us so we can find a solution.
M
Rating: 4 out of 5
Very good products for my order of freeze-dried meals. The after-sales service is very responsive. Unfortunately, one product did not suit me and since the return shipping costs are at my expense, I find myself with a product that I will very likely not use since the shipping costs are the same as the product price, so I will keep it. It's a shame.
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Response from Freezedried & Co
Thank you for your feedback and for your opinion. We are delighted that the quality of the products and the responsiveness of our after-sales service have satisfied you. Regarding returns, the costs are indeed borne by the customer, as stated in our terms, but our team remains available for any questions. Thank you for your trust.
S
Rating: 4 out of 5
The delivery time was long, no precise delivery date. Upon delivery, the carrier stored the package in boxes 5 km from our house, while there were boxes 2 km away.
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Response from Freezedried & Co
Thank you for your feedback. We are sorry for this delivery delay and for the relay point chosen by the carrier, which we unfortunately do not always control. However, we take note of your remark. Thank you for your trust.
L
Rating: 4 out of 5
A bit of a wait due to restocking issues but I was very well supported during the wait for my items by the team at Lyophilisé & Co who offered me alternatives. I really recommend.
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S
Rating: 4 out of 5
The products ordered from Lyophilise are of very good quality and fully meet my expectations. However, the packaging could be improved: the cardboard was not very sturdy and the package was on the verge of opening upon receipt, which raised concerns about a potential risk of loss of items.
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K
Rating: 4 out of 5
Not tasted yet, order arrived on time and a wide variety of dishes.
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F
Rating: 4 out of 5
Order received quickly, however, one of the ordered cans was dented and damaged: I had to eat it quickly to avoid future issues.
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A
Rating: 3 out of 5
Very long delivery time
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Response from Freezedried & Co
Thank you for your review. We apologize for this longer than expected delivery time and the inconvenience caused. Our team always does its best to ship orders as quickly as possible. Thank you for your understanding.
C
Rating: 3 out of 5
I am disappointed because I had ordered a civilian ration with an expiration date until February 2029, I received a ration with a date of 2027, we exchanged 2 emails with customer service, then no more news for the exchange of my ration with another that goes until 2029. Too bad
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Response from Freezedried & Co
Hello,
We sincerely apologize for this experience. During our exchanges, our customer service was unfortunately unavailable for a few days due to health reasons, which explains the lack of response you noticed. We apologize for this.
Since then, the situation has been corrected and the expiration date of the concerned ration has been modified according to your request.
We thank you for your patience and remain at your disposal for any questions or additional needs.
Best regards,
The Lyophilise & Co team
We sincerely apologize for this experience. During our exchanges, our customer service was unfortunately unavailable for a few days due to health reasons, which explains the lack of response you noticed. We apologize for this.
Since then, the situation has been corrected and the expiration date of the concerned ration has been modified according to your request.
We thank you for your patience and remain at your disposal for any questions or additional needs.
Best regards,
The Lyophilise & Co team
L
Rating: 3 out of 5
I did not receive it on time I wish to return it
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Response from Freezedried & Co
Hello,
Your order was placed on Friday and shipped the following Monday. The initially selected pickup point was unavailable at the time of delivery, so the carrier had to redirect the package, which unfortunately extended the delays, independently of our will.
If the product is no longer useful to you, you can of course return it to us. Just contact us and we will guide you on the procedure to follow.
We remain at your disposal.
Best regards,
The Lyophilise & Co team
Your order was placed on Friday and shipped the following Monday. The initially selected pickup point was unavailable at the time of delivery, so the carrier had to redirect the package, which unfortunately extended the delays, independently of our will.
If the product is no longer useful to you, you can of course return it to us. Just contact us and we will guide you on the procedure to follow.
We remain at your disposal.
Best regards,
The Lyophilise & Co team
C
Rating: 3 out of 5
a very good product unfortunately the product was damaged and also the product has taken air knowing that this type of product should not be exposed to air for its preservation under cellophane under blister thank you best regards I would like to have a refund
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Response from Freezedried & Co
Hello,
Thank you for your feedback. We confirm that the refund has been processed.
We sincerely apologize for this issue, which is quite exceptional. Our products are normally packaged under blister to ensure optimal preservation, and we pay particular attention to this point when preparing orders.
Despite this, an incident may unfortunately occur in isolation, and we are taking the necessary steps to prevent this from happening again.
We thank you for your understanding and remain at your disposal if needed.
Best regards,
Thank you for your feedback. We confirm that the refund has been processed.
We sincerely apologize for this issue, which is quite exceptional. Our products are normally packaged under blister to ensure optimal preservation, and we pay particular attention to this point when preparing orders.
Despite this, an incident may unfortunately occur in isolation, and we are taking the necessary steps to prevent this from happening again.
We thank you for your understanding and remain at your disposal if needed.
Best regards,
S
Rating: 4 out of 5
Article of very good quality and the price is affordable. Maybe add a survival cover in the pack.
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Response from Freezedried & Co
Thank you very much for your feedback and for your positive comment, it really makes us happy.
Just a small clarification: the survival cover is indeed included in this kit. We have just sent you an email about this to give you the details and check with you if needed.
Do not hesitate to reply directly by return email, we are here for that.
Just a small clarification: the survival cover is indeed included in this kit. We have just sent you an email about this to give you the details and check with you if needed.
Do not hesitate to reply directly by return email, we are here for that.
P
Rating: 4 out of 5
Very happy with the equipment. Satisfied with the exchanges with Lyophilized. Disappointed with the transport provider but the package arrived ...
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Response from Freezedried & Co
We are delighted that the equipment and our exchanges have satisfied you. Regarding the transport, we are doing what is necessary with the provider to improve this point. Happy that the package arrived well
P
Rating: 3 out of 5
I am very satisfied with the products you sent me
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P
Rating: 4 out of 5
The products I used met my expectations. Both in terms of nutritional value and flavor of the products. I still struggle with the constant price variations, but that's the way it is these days. Preparing my treks 8 to 6 months in advance, I can time my purchases to optimize the financial cost of my treks.
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Response from Freezedried & Co
Thank you for your feedback, we are delighted that the products met your expectations.
Regarding price variations, we do indeed try to limit them as much as possible. They only occur when we are forced to by increases from our suppliers :(
Good preparation for your upcoming treks,
Regarding price variations, we do indeed try to limit them as much as possible. They only occur when we are forced to by increases from our suppliers :(
Good preparation for your upcoming treks,
J
Rating: 4 out of 5
The shipping was very slow and with unclear information. Aside from that, I am very happy with the orders made
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Response from Freezedried & Co
Thank you for sharing your experience. We regret that the shipping was slower than expected and that the information was not as clear as it should have been. We take note to improve in these aspects. We are glad to know, however, that you are very happy with the orders made. Thank you for your trust!
T
Rating: 4 out of 5
Prices are high but the products are very good.
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V
Rating: 4 out of 5
Great site but just a bit slow on delivery
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Response from Freezedried & Co
Hello, we apologize for the delivery delay and are continuously working with our carriers to improve it. See you soon!
H
Rating: 4 out of 5
Carton opened upon arrival, fortunately nothing was missing. Deserves more Scotch.
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Response from Freezedried & Co
Thank you for your report. We apologize for the condition of the carton upon arrival and take note of your comment on strengthening the packaging.