Customer reviews of Freezedried & Co

Hello, I understand your question, it is an oversight on our part when preparing the packages. We will send you a private email with the durability certificate. Thank you for your understanding and trust. The Lyophilise & Co. team

Hello, thank you for your feedback. We sent you feedback on October 14 and 16, but perhaps our emails fell into your spam folder. Could you please check? If you wish, you can contact us directly by phone on 02 97 87 23 73. The Lyophilise & Co. team

Sorry for the inconvenience, your order has been shipped quickly by our service. However, the transit to the Canary Islands may vary and take time with customs. Thank you for your understanding, best regards. The Lyophilized team

Thank you for your confidence. Delivery is free for purchases over 70 for delivery to a relay point in France. This is not yet the case for delivery to Belgium, where the Colissimo rate of 8.95 applies. If, in the future, free shipping to any country (subject to a certain amount) were to be introduced, Belgium would surely be the first country to benefit :) In the meantime, we thank you for your understanding and loyalty. The Lyophilise & Co. team

Thank you for your trust and your feedback. We'll be launching a new site early this year, with a loyalty program to thank our loyal customers :)

Thank you very much for your comment, if you have any problem with damaged packaging you can contact us at this address: [email protected]. Sorry for the inconvenience, best regards. The Liofilizado.es team

We apologize for the inconvenience. Our customer service department has contacted you. If they are only sunken, there will be no conservation problems. It is important to check that they are not pierced and that the dent is not in the joints. We will notify logistics of this incident so that it doesn't happen again. Thank you for your trust and loyalty. The Lyophilise & Co team

Thank you for your feedback. During destocking periods, stock is reduced rapidly. However, restocking times are indicated on our website in real time. If you require a particular item, please do not hesitate to contact us by email or telephone. Best regards, the Lyophilise & Co. team.

Thank you for your feedback, our technical teams are currently working on this. The loyalty program will be available in early 2021. Sincerely yours, the Lyophilise & co team

Thank you for your order, and sorry for the inconvenience. Can you please contact us by mail ([email protected]) with the damaged item ? Thank you for your reply and understanding, best regards. The Lyophilized team

Thank you for your understanding, and sorry for the error in your order. Our sales department will contact you immediately by email to resolve the problem. Kind regards, Team Lyo

Hello, We understand your point of view, however it is not possible for the moment to make the shipping costs free of charge from a purchase amount for a shipment outside France. We are looking for solutions in this regard. Thank you for your understanding. The Lyophilized team

Thank you for your loyalty. When you placed your first order, you ordered the best of the best freeze-dried brands, you have good taste A chef in the kitchen cooks the meals before freeze-drying them for this well-known brand. This is a quality process that may explain the cost difference with other brands that use other methods. Here's an article that may shed some light on the different processing methods: https://www.lyophilise.fr/A-7999-comparatif-entre-les-plats-lyophilises-deshydrates.aspx Please feel free to contact us if you'd like us to refer you to recipes from other brands to suit your budget. The Lyo team.

Hello, we do indeed sell different kinds of long-life meals (from 1 to 25 years). On the one hand, you'll find freeze-dried meals to be rehydrated, which are much lighter than sterilized meals, which are "ready-to-eat" and therefore heavier to transport. Once you're on our site, we think in terms of categories, where it's indicated at the top of the Lyophilized menu and next to it Sterilized, and in each product data sheet, we explain how the dish is processed. But we fully understand that for a first-time visitor, all these notions may be subtle. If you would like to return any products to us, either to opt for freeze-dried products or to have your money refunded, please don't hesitate to send us an e-mail to [email protected], mentioning the recipes in question. We thank you for your confidence and hope to see you again on our site. The Lyophilise & Co. team

Hello and thank you for your confidence. Don't hesitate to ask us for advice on the choice of recipes if you wish to place an order in the future :) Our taste buds are well-trained and we'll be able to recommend recipes to suit your tastes and needs from among our hundreds of references. Regarding shipping costs, these are the Post Office rates for shipping from France to Belgium. We wish you a nice day and look forward to seeing you again on our site. The Lyophilise & Co team

Hello, you placed an order on the 4th at the end of the day, your parcel was dispatched on the 5th and delivered to your letterbox on the 8th according to the tracking system. We were rather reactive in preparing your order :) In the wake of the health crisis, La Poste is managing an influx of parcels transiting via their platforms, and delays can sometimes be lengthened. Thank you for your trust and understanding. The Lyophilise & Co. team

Hello, we are sorry for this incident beyond our control. We hope that the products inside were still intact. If this was not the case, please contact us directly via [email protected]. Thank you for your confidence and have a nice day. The Lyophilise & Co team

Hello, thank you very much for your comment. We offer a wide range of freeze-dried meals made by different brands. The quality of the ingredients and the manufacturing method differ from one brand to another. So don't hesitate to contact us to help you make your choice, as we offer a selection of brands with 100% natural recipes, such as Summit to Eat, Tactical Foodpack or LyoFood to name but a few. Happy adventures to you! The Lyophilise & Co team