The store delivers exceptionally fast shipping and careful, well-designed packaging that protects items during transit, contributing to a consistently smooth unboxing experience. Customers highlight a wide range of products, competitive prices, and reliable, accurate descriptions that help them find exactly what they need for hiking and outdoor activities. Customer service is praised for accessibility, friendliness, competence, and efficient resolution of issues, reinforcing trust and repeat purchases. Overall, the experience is described as top-notch, with reliable delivery, strong product selection, and dependable support shaping repeat business.
Great choice and fast service. One problem: the delivery address did not match the one given.
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Response from Freezedried & Co
Hello and thank you for your feedback. It's possible that the relay point you selected was saturated at the time of delivery. As we were unable to receive any more parcels, your order was sent to another relay point. We apologize for this inconvenience, and hope you are satisfied with the contents of your order. We wish you a good appetite and great adventures :) The Lyophilise & Co. team
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Lucas T.
Rating: 4 out of 5
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Comprador Verificado
Rating: 4 out of 5
The 7 days comfort pack has what is indicated in the order. The only problem is that it has 7 breakfasts, 7 desserts and 13 main meals instead of 14. It should have 14. I hope the food is good.
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Response from Freezedried & Co
Good morning, we are sorry there are indeed 14 meals in the 7 days pack. It is a mistake on our part. We can send you the missing food. We apologize for the inconvenience. Oriane Freeze Dried & Co
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Comprador Verificado
Rating: 3 out of 5
They have many very good products that are not available on other specialized sites. The payment on the website did not work because of some system error; I had to pay by bank transfer. I am a vegetarian and by mistake (I guess) they substituted one of the products that on the invoice was fine for a meal with pork....
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Response from Freezedried & Co
Good morning, we are sorry for the problems encountered. For the payment by bank transfer there was a problem on our spanish website and for the pork we can send you back the missing dish or refund you if you prefer. The problem is solved for online payment by credit card. We apologize for the inconvenience. Oriane from Freeze Dried & Co
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Nicolas R.
Rating: 3 out of 5
Not yet served, to be seen on my next hike.
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Antoine M.
Rating: 4 out of 5
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Camille L.
Rating: 3 out of 5
Best before dates not respected in relation to my order
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Response from Freezedried & Co
Thank you for your order and your confidence. The shelf lives displayed on the site are from the date of manufacture. Product shelf lives vary from brand to brand. For example, freeze-dried products in sachets (single or double portions) can last from 2 to 8 years. Could you let us know by e-mail or telephone which products do not have the correct best-before dates? We make sure that we can send you the longest shelf lives. Sébastien from Lyophilise & Co
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Lucie T.
Rating: 3 out of 5
hello , I just received the parcel all stained by a stale meal pouch , there was too much weight on the pouch , a first a little frustrating
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Response from Freezedried & Co
Hello, we completely understand your disappointment! This can happen during transport, as sometimes delivery people are not very kind to packages. Our after-sales service will contact you to find a solution. We hope to see you again on our site and wish you a pleasant day. The Lyophilise & Co team
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Comprador Verificado
Rating: 3 out of 5
I didn't like the fact that the only way of payment was by bank transfer because I don't have paypal. It is uncomfortable to have to make an international transfer having the possibility to pay by credit card.
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Response from Freezedried & Co
Good morning, we offer payment by credit card on our website. Unfortunately we currently have a problem with this payment method, our technical team is trying to solve it as soon as possible. Sorry for the inconvenience and thank you in advance for your understanding. Best regards, Elodie from Liofilizado.es
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Anais B.
Rating: 4 out of 5
Communication. Following the covid, our order took a very long time and there was no news.
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Response from Freezedried & Co
Hello, we're very sorry for the inconvenience. Unfortunately, due to the health crisis, we have had many orders and little information from our suppliers, who have also been very busy. We should have kept you more informed, however. In any case, thank you for your understanding. Sincerely yours, Elodie from Lyophilise.fr
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Laurent L.
Rating: 4 out of 5
A little more expensive than the competition, but fast delivery and wide choice.
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Response from Freezedried & Co
First of all, thank you for your comment and feedback. At Lyophilise & Co, we went looking for manufacturers (artisans or large companies) of freeze-dried meals throughout Europe (including France) which we offer at the selling price recommended by the manufacturers. You'll be able to find low-cost dishes and high-quality recipes to suit everyone's budget, taste buds and energy intake. Could you please let us know by return e-mail at [email protected] on which product range we are more expensive than some of our competitors? Thank you for your confidence, and we wish you all the best for the future. Sébastien from the Lyophilise & Co team
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Antoine P.
Rating: 4 out of 5
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Comprador Verificado
Rating: 4 out of 5
Large assortment. Fast delivery time
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Pierre R.
Rating: 4 out of 5
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Marie M.
Rating: 4 out of 5
Fast service
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Comprador Verificado
Rating: 3 out of 5
Quality of food.
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Guillaume L.
Rating: 4 out of 5
Choice, prices
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Charlotte R.
Rating: 4 out of 5
All items are as described. Only negative point the delivery was long. The barcode from the post office was badly stuck on (made waves) and the result was received in 4 days.
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Response from Freezedried & Co
Hello, thank you for your feedback :) We are currently shipping within 48 hours due to the busy summer period. With the July 14th holiday, delivery took longer than expected. Thank you for your understanding. The Lyophilise & co team
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Claire R.
Rating: 4 out of 5
I was shocked to find the 2 flat packs of smell proof bags in a huge cardboard box, 85% full of air-filled bags.... all that plastic and cardboard instead of receiving the goods in an average padded envelope.
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Response from Freezedried & Co
Hello, we understand your concern when receiving your goods...... No doubt we took too many precautions with your parcel. We didn't have the right envelopes for shipping your order, so we'll do something about that. Thank you for your feedback. The Lyophilise & Co. team
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Pierre M.
Rating: 4 out of 5
The service
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Pierre M.
Rating: 4 out of 5
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Laurent R.
Rating: 4 out of 5
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Henry J.
Rating: 4 out of 5
texture
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Isabella S.
Rating: 4 out of 5
CLEAR!
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Isabel L.
Rating: 4 out of 5
fast delivery following my order, but difficult to order out-of-stock deserts.
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Response from Freezedried & Co
Hello, thank you for your comment. Due to the exceptional circumstances, our suppliers have had problems restocking certain raw materials, and some lead times have been affected, especially for desserts. The products are gradually becoming available again on our site. We hope you understand. The Lyophilise & Co team
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Nadia M.
Rating: 4 out of 5
Two orders placed, on the first, an item no longer in stock replaced by a similar one at a higher price, the commercial gesture was top notch, delivery on time. Second order 2 weeks later, one day's delay in delivery which was dispatched the day after, costing the 5 th star, because it says dispatch the same day ... overall very satisfied with the site and its seriousness, recycling cartons more ... I will return
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Response from Freezedried & Co
Hello, thank you for your comment. Due to the exceptional number of orders, we were unable to dispatch your parcel the same day but the following day. Thank you for your confidence. The Lyophilise & Co. team.
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Elise T.
Rating: 4 out of 5
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Hugo D.
Rating: 4 out of 5
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Michel B.
Rating: 4 out of 5
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Theo M.
Rating: 4 out of 5
Well packaged and carefully completed. However, it arrived completely covered with thick black scratches of dirt on the 2 large sides, and erasures on the label which covered the label and made it difficult for the relay to scan.
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Response from Freezedried & Co
Thank you for your feedback. Packages leaving our premises look good and don't have time to be dishevelled or soiled, as they travel a maximum of ten metres in wheeled crates and are taken away directly by truck, or else they are placed on a pallet and collected manually, package by package, by one of our carriers in his van :) Scratches and marks are more due to their transit via logistics platforms. We hope that the products inside were intact. We thank you for your confidence. The Lyophilise & Co. team
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Nicolas R.
Rating: 4 out of 5
Fine
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Theo B.
Rating: 4 out of 5
The quality is top nothing to say Quantity is quality heating system effective For a first try very conclusive I would recommend
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Marie D.
Rating: 4 out of 5
Seriousness, more variety in self-heating dishes
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Julie M.
Rating: 4 out of 5
Fast order dispatch. Clear, efficient site
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Hugo M.
Rating: 3 out of 5
The choice
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Pierre R.
Rating: 4 out of 5
received 1 bag of beef jerky that has gone bad, so cannot be eaten, otherwise perfect
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Response from Freezedried & Co
Thank you for your trust, the Lyophilise & Co team will contact you and offer you compensation solutions :)
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Oliver J.
Rating: 4 out of 5
The products conform to the order.
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Laurent B.
Rating: 4 out of 5
The packaging was good and the rations are compact. A little overpriced but otherwise all correct.
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Julie R.
Rating: 4 out of 5
Site design. Products on offer. Prices. Fast and accurate delivery.
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Michel L.
Rating: 4 out of 5
Smooth ordering and fast shipping
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