Ordering from Freezedried & Co is described as straightforward, with many customers highlighting the ease of the process. The shipping speed consistently impresses, with numerous reviews noting deliveries occurring within one to three days, often ahead of expectations. Customers express strong satisfaction with the quality of the freeze-dried products, praising their taste and generous portions, which are particularly appreciated for outdoor activities and meal preparation.
I took the menu D survival ration. I think 2 packets of cookies, 2 jams, 4 sugars, half would be enough. Instead, you could add milk and chocolate powder, cereal bars, canned cheese (laughing cow style, if it still exists). Until the rations are modified, I'm going to personalize it.
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Response from Freezedried & Co
Hello, thank you for your comment. We invite you to give your opinion directly on the article in question. For your information, we'll be thinking about improving our rations over the next few months. Kind regards, Team Lyo
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Pierre P.
Rating: 4 out of 5
following a purchase from 29/08/2019
I took the menu D survival ration. I think 2 packets of cookies, 2 jams, 4 sugars, half would be enough. Instead, you could add milk and chocolate powder, cereal bars, canned cheese (laughing cow style, if it still exists). Until the rations are modified, I'm going to personalize it.
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Response from Freezedried & Co
Hello, thank you for your comment. We invite you to give your opinion directly on the article in question. For your information, we'll be thinking about improving our rations over the coming months. Sincerely yours, Team Lyo
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Jean T.
Rating: 3 out of 5
following a purchase from 24/08/2019
The chronoposte service is deplorable I stayed at the relay point during delivery to not see my parcel during delivery and received a notification of refusal of delivery even though the parcel had not been transported by the deliveryman. When I asked the center to make the parcel available, it was transferred from another center. The parcel had never been delivered.
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Response from Freezedried & Co
Hello, according to the tracking of the package the carrier had a big delay in the delivery indeed. We apologize for the inconvenience. We will pass on the information to Chronopost, but please do not hesitate to contact us immediately if there is a problem so that we can contact the carrier and make the necessary arrangements quickly. Thank you for your understanding. Team Lyo
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Theo M.
Rating: 3 out of 5
following a purchase from 24/08/2019
The chronoposte service is deplorable I stayed at the relay point during delivery to not see my parcel during delivery and received a notification of refusal of delivery even though the parcel had not been transported by the deliveryman. When I asked the center to make the parcel available, it was transferred from another center. The parcel had never been delivered.
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Response from Freezedried & Co
Hello, according to the tracking of the package the carrier had a big delay in the delivery indeed. We apologize for the inconvenience. We will pass on the information to Chronopost, but please do not hesitate to contact us immediately if there is a problem so that we can contact the carrier and make the necessary arrangements quickly. Thank you for your understanding. Team Lyo
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Lucie P.
Rating: 4 out of 5
following a purchase from 22/08/2019
very good, but the box is much smaller than imagined
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Pierre L.
Rating: 4 out of 5
following a purchase from 22/08/2019
very good, but the box is much smaller than imagined
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Anais D.
Rating: 3 out of 5
following a purchase from 21/08/2019
The products are very good, but the price is high and delivery rather slow.
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Response from Freezedried & Co
Hello, Thank you for your review of our products. We apologize for the delay in your order. Your order was shipped the same day, however the delivery to the relay point took 48h instead of 24h. Concerning our prices, we respect the recommended selling prices of the different brands. Best regards, Elodie from Team Lyo.
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Antoine R.
Rating: 3 out of 5
following a purchase from 21/08/2019
The products are very good, but the price is high and delivery rather slow.
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Response from Freezedried & Co
Hello, Thank you for your review of our products. We apologize for the delay in your order. Your order was shipped the same day, however the delivery to the relay point took 48h instead of 24h. Regarding our prices, we respect the recommended retail prices of the various brands. Best regards, Elodie from Team Lyo.
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Comprador verificado
Rating: 4 out of 5
following a purchase from 18/08/2019
Bon
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Comprador verificado
Rating: 4 out of 5
following a purchase from 16/08/2019
For the moment 5 products and no customs clearance in Switzerland, I think because the order is small, otherwise excellent.
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Guillaume L.
Rating: 4 out of 5
following a purchase from 11/08/2019
Fast delivery I haven't used the item yet
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Guillaume T.
Rating: 4 out of 5
following a purchase from 11/08/2019
Fast delivery I haven't used the item yet
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Comprador verificado
Rating: 4 out of 5
following a purchase from 08/08/2019
Good
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Jean L.
Rating: 4 out of 5
following a purchase from 06/08/2019
Order placed: 5-day pack without snacks. The packaging was completely neutral. A simple 5-day pack sticker would have been welcome to brighten up the pack. Why not put one or two samples, small products to test for those who also order packs? In any case, I'm discovering freeze-dried and I like it. I'd recommend it. Bonne continuation Fabrice
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Response from Freezedried & Co
Thank you very much for your feedback and for your confidence. We are currently thinking about personalizing the packaging for our packs. As for the samples, it's a good idea to offer some when a pack is ordered, we'll think about it. :-) Thanks in any case for your compliments and see you soon. Sébastien from the Lyo team
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Guillaume T.
Rating: 4 out of 5
following a purchase from 06/08/2019
Order placed: 5-day pack without snacks. The packaging was completely neutral. A simple 5-day pack sticker would have been welcome to brighten up the pack. Why not put one or two samples, small products to test for those who also order packs? In any case, I'm discovering freeze-dried and I like it. I'd recommend it. Bonne continuation Fabrice
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Response from Freezedried & Co
Thank you very much for your feedback and for your confidence. We are currently thinking about personalizing the packaging for our packs. As for the samples, it's a good idea to offer some when a pack is ordered, we'll think about it. :-) Thanks in any case for your compliments and see you soon. Sébastien from the Lyo team
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Guillaume B.
Rating: 4 out of 5
following a purchase from 31/07/2019
Some products were not cooked, like the Massalia rice, even when I followed the instructions. As a result, I got sick during my trek. Nothing against the retailer, but the products are a different matter to digest.
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Response from Freezedried & Co
Thank you for your feedback. Could you tell us how you prepare your freeze-dried dishes for rehydration to find out what's causing them? Because all freeze-dried recipes are pre-cooked. I wish you a good day and look forward to your return. Sébastien from the Lyo team
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Laurent L.
Rating: 4 out of 5
following a purchase from 31/07/2019
Some products were not cooked, like the Massalia rice, even when I followed the instructions. As a result, I got sick during my trek. Nothing against the retailer, but the products are a different matter to digest.
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Response from Freezedried & Co
Thank you for your feedback. Could you tell us how you prepare your freeze-dried dishes for rehydration to find out what's causing them? Because all freeze-dried recipes are pre-cooked. I wish you a good day and look forward to your return. Sébastien from the Lyo team
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Michel M.
Rating: 4 out of 5
following a purchase from 31/07/2019
Ras
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Samir B.
Rating: 4 out of 5
following a purchase from 31/07/2019
Ras
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Nicolas B.
Rating: 4 out of 5
following a purchase from 30/07/2019
nothing to complain about
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Guillaume P.
Rating: 4 out of 5
following a purchase from 30/07/2019
nothing to complain about
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Claire R.
Rating: 4 out of 5
following a purchase from 24/07/2019
Package not arrived
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Response from Freezedried & Co
Thank you for your comment, according to your package tracking, it was delivered yesterday. Can you confirm this by e-mail to [email protected]? Thank you in advance and have a nice day. Sébastien from the Lyo team
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Antoine R.
Rating: 4 out of 5
following a purchase from 24/07/2019
Package not arrived
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Response from Freezedried & Co
Thank you for your comment, according to your package tracking, it was delivered yesterday. Can you confirm this by e-mail to [email protected]? Thank you in advance and have a nice day. Sébastien from the Lyo team
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Pierre R.
Rating: 4 out of 5
following a purchase from 15/07/2019
I haven't tasted it yet
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Hugo D.
Rating: 4 out of 5
following a purchase from 15/07/2019
I haven't tasted it yet
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Lucas D.
Rating: 4 out of 5
following a purchase from 13/07/2019
My order was delivered a day late, but this was a problem with the carrier only. Delivery costs refunded. Tasted the product: it's really good... Very practical too, you put the bag of food in another bag with a little water, close it, lay it flat and it heats up by itself. In 10 minutes, it's ready, hot and tasty. I recommend this site.
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Nicolas M.
Rating: 4 out of 5
following a purchase from 13/07/2019
My order was delivered a day late, but this was a problem with the carrier only. Delivery costs refunded. Tasted the product: it's really good... Very practical too, you put the bag of food in another bag with a little water, close it, lay it flat and it heats up by itself. In 10 minutes, it's ready, hot and tasty. I recommend this site.
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Claire M.
Rating: 4 out of 5
following a purchase from 11/07/2019
Fast
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Julie B.
Rating: 4 out of 5
following a purchase from 11/07/2019
Fast
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Comprador verificado
Rating: 4 out of 5
following a purchase from 11/07/2019
I don't give a 5 because there is always room for improvement, but overall very good.
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Comprador verificado
Rating: 4 out of 5
following a purchase from 10/07/2019
TOT OK
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Jean D.
Rating: 3 out of 5
following a purchase from 07/07/2019
An email to inform that the package had arrived at the relay. .....ça can be done? Politeness thank you.
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Response from Freezedried & Co
Hello, we send a confirmation e-mail with the parcel number so that you can track the delivery. The carrier also sends a text message and, if necessary, an e-mail as soon as your parcel is available at the relay point. We've checked and we don't have your cell phone number. Perhaps the e-mail is in your spam folder? Sorry for the inconvenience, Kind regards. Elodie Team Lyo
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Guillaume M.
Rating: 3 out of 5
following a purchase from 07/07/2019
An email to inform that the parcel had arrived at the relay. .....ça can be done? Politeness thank you.
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Response from Freezedried & Co
Hello, we send a confirmation e-mail with the parcel number so that you can track the delivery. The carrier also sends a text message and, if necessary, an e-mail as soon as your parcel is available at the relay point. We've checked and we don't have your cell phone number. Perhaps the e-mail is in your spam folder? Sorry for the inconvenience, Kind regards. Elodie Team Lyo
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Nicolas D.
Rating: 4 out of 5
following a purchase from 07/07/2019
All in all very good, as usual. But a stoned self-heating drink, that's the problem with cans you buy on the net, you wouldn't choose them on the shelf, given their appearance...
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Response from Freezedried & Co
We apologize for any inconvenience. We will pass this information on to the logistics department, but we take great care to ensure that the products are intact before shipping. Please contact us with your next order, and we'll add a drink. Kind regards, Elodie de Lyophilise
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Marie D.
Rating: 4 out of 5
following a purchase from 07/07/2019
All in all very good, as usual. But a stoned self-heating drink, that's the problem with cans you buy on the net, you wouldn't choose them on the shelf, given their appearance...
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Response from Freezedried & Co
We apologize for any inconvenience. We will pass this information on to the logistics department, but we take great care to ensure that the products are intact before shipping. Please contact us with your next order, and we'll add a drink. Kind regards, Elodie de Lyophilise
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Julie B.
Rating: 4 out of 5
following a purchase from 05/07/2019
Fast, reliable, inexpensive
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Karim E.
Rating: 4 out of 5
following a purchase from 05/07/2019
Fast, reliable, inexpensive
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Samir M.
Rating: 4 out of 5
following a purchase from 03/07/2019
Very good
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Marie T.
Rating: 4 out of 5
following a purchase from 03/07/2019
Very good
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Comprador verificado
Rating: 4 out of 5
following a purchase from 30/06/2019
Everything perfect
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