Customer reviews of Freezedried & Co

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 12 923 published reviews
5 11,5k 89% 4 1 008 8% 3 177 1% 2 88 1% 1 134 1%

Summary of reviews

The store delivers exceptionally fast shipping and careful, well-designed packaging that protects items during transit, contributing to a consistently smooth unboxing experience. Customers highlight a wide range of products, competitive prices, and reliable, accurate descriptions that help them find exactly what they need for hiking and outdoor activities. Customer service is praised for accessibility, friendliness, competence, and efficient resolution of issues, reinforcing trust and repeat purchases. Overall, the experience is described as top-notch, with reliable delivery, strong product selection, and dependable support shaping repeat business.

Reviews 3 and 4 stars

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E
Elise R.
Rating: 4 out of 5
following a purchase from 04/06/2019
good delivery compliant product. From what I've tasted so far, I don't really like it.
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Guillaume R.
Rating: 4 out of 5
following a purchase from 04/06/2019
good delivery compliant product. From what I've tasted so far, I don't really like it.
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Hugo B.
Rating: 4 out of 5
following a purchase from 01/06/2019
Very satisfied with the product thank you and see you next order with my cinsére salutations
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Jean L.
Rating: 4 out of 5
following a purchase from 01/06/2019
Very satisfied with the product thank you and see you next order with my cinsére greetings
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Marie P.
Rating: 4 out of 5
following a purchase from 01/06/2019
A little narrow for a normal posterior. BAV
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Response from Freezedried & Co
Hello, the dimensions are shown on the description sheet (40 x 40 x 40 cm). If the chair does not suit you, we invite you to return it to our premises and we will refund the item within 48 hours (unless faulty). Thank you for your understanding, Elodie from Team Lyo.
N
Nicolas M.
Rating: 4 out of 5
following a purchase from 01/06/2019
A little narrow for a normal posterior. BAV
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Response from Freezedried & Co
Hello, the dimensions are shown on the description sheet (40 x 40 x 40 cm). If the chair does not suit you, we invite you to return it to our premises and we will refund the item within 48 hours (unless faulty). Thank you for your understanding, Elodie from Team Lyo.
K
Karim R.
Rating: 3 out of 5
following a purchase from 28/05/2019
Package well received.
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Antoine R.
Rating: 3 out of 5
following a purchase from 28/05/2019
Package well received.
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Antoine R.
Rating: 4 out of 5
following a purchase from 24/05/2019
Very good. Professional. Fast and careful delivery. Price and choice are good. Functional product descriptions.
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Pierre L.
Rating: 4 out of 5
following a purchase from 24/05/2019
Very good. Professional. Fast and careful delivery. Price and choice are good. Functional product descriptions.
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Theo R.
Rating: 4 out of 5
following a purchase from 20/05/2019
I'm in Sardinia. Our hike with bivouacs starts tomorrow, so I'm going to judge the different types of meals ordered.
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Jean M.
Rating: 4 out of 5
following a purchase from 20/05/2019
I'm in Sardinia. Our hike with bivouacs starts tomorrow, so I'm going to judge the different types of meals ordered.
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William S.
Rating: 4 out of 5
following a purchase from 20/05/2019
Lack of precise proportions for each use
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Hugo R.
Rating: 4 out of 5
following a purchase from 20/05/2019
Lack of precise proportions for each use
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Julie R.
Rating: 4 out of 5
following a purchase from 16/05/2019
Package shipped quickly. Products very well packaged. The delivery by Chronopost was really lamentable, delivery postponed to the next day for no reason and no confirmation of delivery to the relay point, well if 30min after I picked up my package having gone to the relay point at random ...
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Laurent R.
Rating: 4 out of 5
following a purchase from 16/05/2019
Package shipped quickly. Products very well packaged. The delivery by Chronopost was really lamentable, delivery postponed to the next day for no reason and no confirmation of delivery to the relay point, well if 30min after I picked up my package having gone to the relay point at random ...
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Miguel L.
Rating: 4 out of 5
following a purchase from 13/05/2019
Delivery is fast ... I just have to eat it all to see the merchandise .
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Guillaume L.
Rating: 4 out of 5
following a purchase from 13/05/2019
Delivery is fast ... I just have to eat it all to see the merchandise .
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Guillaume M.
Rating: 4 out of 5
following a purchase from 12/05/2019
We haven't tested everything yet, so we can only give a partial opinion.
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Pierre R.
Rating: 4 out of 5
following a purchase from 12/05/2019
We haven't tested everything yet, so we can only give a partial opinion.
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Camille R.
Rating: 3 out of 5
following a purchase from 09/05/2019
Ordered on a Thursday before 10am with express delivery for delivery the next day, which still cost 10, only to be delivered on Tuesday. So I paid 10 to be delivered in 4 days, delighted. Otherwise, the merchandise was fine and in perfect condition.
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Response from Freezedried & Co
Hello, We're sorry about the non-confirmed delivery from Chronopost. We have just credited 9.95 to your account as a gesture of goodwill for the reimbursement of shipping costs. Thank you for your understanding. Sincerely, Elodie de la Team Lyo
T
Theo M.
Rating: 3 out of 5
following a purchase from 09/05/2019
Ordered on a Thursday before 10am with express delivery for delivery the next day, which still cost 10, only to be delivered on Tuesday. So I paid 10 to be delivered in 4 days, delighted. Otherwise, the merchandise was fine and in perfect condition.
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Response from Freezedried & Co
Hello, We're sorry about the non-confirmed delivery from Chronopost. We have just credited 9.95 to your account as a gesture of goodwill for the reimbursement of shipping costs. Thank you for your understanding. Sincerely, Elodie de la Team Lyo
L
Lucas R.
Rating: 4 out of 5
following a purchase from 07/05/2019
Problem with stock but very quick response from efficient customer service and tradesmen
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Lucas M.
Rating: 4 out of 5
following a purchase from 07/05/2019
Problem with stock but very quick response from efficient customer service and tradesmen
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Pierre R.
Rating: 4 out of 5
following a purchase from 01/05/2019
First experience and not the last ;-)
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Pierre R.
Rating: 4 out of 5
following a purchase from 01/05/2019
First experience and not the last ;-)
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C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 29/04/2019
Fast shipping and adjusted to the order, the product arrived in optimal conditions.
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Ava J.
Rating: 4 out of 5
following a purchase from 27/04/2019
Ras. Really good
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Isabella A.
Rating: 4 out of 5
following a purchase from 27/04/2019
Ras. Really good
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Michel T.
Rating: 4 out of 5
following a purchase from 26/04/2019
Ras
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Alejandro G.
Rating: 4 out of 5
following a purchase from 26/04/2019
Ras
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Antoine R.
Rating: 3 out of 5
following a purchase from 25/04/2019
The dish was very good but unfortunately the self-heating sachet didn't work.
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Response from Freezedried & Co
Hello, thank you for your comment. Concerning the use of the warmer, did you put the warmer under the dish? Did you tilt the warmer? How did you close the bag? Please do not hesitate to send us more information to help us understand the problem. Sincerely yours, Elodie from Team Lyo
P
Pierre L.
Rating: 3 out of 5
following a purchase from 25/04/2019
The dish was very good but unfortunately the self-heating sachet didn't work.
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Response from Freezedried & Co
Hello, thank you for your comment. Concerning the use of the warmer, did you put the warmer under the dish? Did you tilt the warmer? How did you close the bag? Please do not hesitate to send us more information to help us understand the problem. Sincerely yours, Elodie from Team Lyo
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 23/04/2019
Thank you. Just when i thought that i made a late delevery. They came in the nic of time before my 3-days hiking trip
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Lucas T.
Rating: 4 out of 5
following a purchase from 20/04/2019
Good
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Nicolas B.
Rating: 4 out of 5
following a purchase from 20/04/2019
Good
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Javier G.
Rating: 4 out of 5
following a purchase from 17/04/2019
Friendly customer service that goes out of its way to make up for imponderables. Haven't tasted the products yet but will soon. Keep up the good work...
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Julie M.
Rating: 4 out of 5
following a purchase from 17/04/2019
Friendly customer service that goes out of its way to make up for imponderables. Haven't tasted the products yet but will soon. Keep up the good work...
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Pierre R.
Rating: 3 out of 5
following a purchase from 16/04/2019
It's a pity that the description isn't complete, because a thermos that doesn't close and isn't waterproof isn't useful. we wanted it to hold a baby potty. in the end, it's going to gather dust in the cupboard. on the other hand, it's worth pointing out that we received the parcel on time and quickly ;)
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Response from Freezedried & Co
Hello The product probably has a manufacturing defect. Please contact us directly by e-mail [email protected]. We will then be able to provide you with a solution. Elise from the Lyo team
M
Mehdi R.
Rating: 3 out of 5
following a purchase from 16/04/2019
It's a pity that the description isn't complete, because a thermos that doesn't close and isn't waterproof isn't useful. we wanted it to hold a baby potty. in the end, it's going to gather dust in the cupboard. on the other hand, it's worth pointing out that we received the parcel on time and quickly ;)
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Response from Freezedried & Co
Hello The product probably has a manufacturing defect. Please contact us directly by e-mail [email protected]. We will then be able to provide you with a solution. Elise from the Lyo team
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