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R
Rating: 4 out of 5
Everything as planned
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Customer reviews of Freezedried & Co
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 12 568 published reviews
Summary of reviews
Ordering from Freezedried & Co is described as straightforward, with many customers highlighting the ease of the process. The shipping speed consistently impresses, with numerous reviews noting deliveries occurring within one to three days, often ahead of expectations. Customers express strong satisfaction with the quality of the freeze-dried products, praising their taste and generous portions, which are particularly appreciated for outdoor activities and meal preparation.
Reviews 3 and 4 stars
Reset filtersG
Rating: 3 out of 5
Reception of the products very ok. However, not satisfied with the rigid return conditions in case of dissatisfaction, to be taken into account in advance
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Response from Freezedried & Co
Hello Grégoire,
Thank you for taking the time to share your feedback on our site "Lyophilise & Co". We are pleased that the reception of your products went well. However, we understand your frustration regarding our return conditions. We strive to provide you with clear information and will take your feedback into account to improve our communication. Your satisfaction is our priority.
Best regards,
The Lyophilise & Co team
Thank you for taking the time to share your feedback on our site "Lyophilise & Co". We are pleased that the reception of your products went well. However, we understand your frustration regarding our return conditions. We strive to provide you with clear information and will take your feedback into account to improve our communication. Your satisfaction is our priority.
Best regards,
The Lyophilise & Co team
L
Rating: 4 out of 5
Slightly late shipping, nothing to report for the rest, good products.
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J
Rating: 4 out of 5
I am satisfied with the freeze-dried meals I bought (except for the powdered ones which I am less a fan of in the final result) on this site for my trip abroad. It helped me a lot. I also took some cereal bars, which I have barely tasted so far, so it's hard to give an opinion.
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O
Rating: 3 out of 5
I am satisfied with my shopping experience but not with the purchased product which does not fulfill its function.
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E
Rating: 4 out of 5
A good product
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J
Rating: 4 out of 5
Everything is correct. The only downside is that you say you send it the same day if everything is in stock and in my case that was not true
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B
Rating: 4 out of 5
Order as expected sent in a few days
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A
Rating: 3 out of 5
Great selection, good prices, took 2 weeks to arrive though. Not uk based, ships from france
N
Rating: 4 out of 5
Quick delivery, competitive pricing, broad range of products.
D
Rating: 3 out of 5
The transport company very bad
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F
Rating: 3 out of 5
Too many difficulties in placing an order for mostly unavailable products.
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Response from Freezedried & Co
Hello Franck,
Thank you for taking the time to share your feedback. We are sorry to hear that you encountered difficulties with your order, particularly with the unavailable products. Your feedback is valuable and we are constantly working to improve our site and our offerings. Please do not hesitate to contact us directly if you need assistance with your future orders.
Best regards,
The Lyophilise & Co team
Thank you for taking the time to share your feedback. We are sorry to hear that you encountered difficulties with your order, particularly with the unavailable products. Your feedback is valuable and we are constantly working to improve our site and our offerings. Please do not hesitate to contact us directly if you need assistance with your future orders.
Best regards,
The Lyophilise & Co team
N
Rating: 3 out of 5
Products received after our departure. Partly our fault, we should have acted sooner.
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L
Rating: 4 out of 5
Overall I would say good although the recipes containing the pasta always resulted in being still uncooked and crunchy during the bite
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J
Rating: 4 out of 5
Everything correct
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C
Rating: 4 out of 5
The carbonara pasta was inedible.
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J
Rating: 3 out of 5
Hello, order well delivered but late, more than 3 days late!
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Response from Freezedried & Co
Hello Joël, thank you for taking the time to share your experience. We are sorry to hear that your order was delayed and we are constantly working to improve our delivery service. Please feel free to contact us directly for any other concerns or assistance.
A
Rating: 3 out of 5
The ordering process is good, the prices are good, however the shipping time is not good: the site indicates that any order placed before 1 PM is shipped the same day, so by ordering at 3 PM we still expect it to be shipped the next day and not 4 days later.
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Response from Freezedried & Co
After checking, you chose Standard shipping and your order was placed during a peak period. Here is what we indicate on our site:
If all items in your order are in stock and if your order was placed before 1 PM, your package is normally shipped on the business day of your purchase.
For purchases made on the weekend, shipping occurs between Monday and Tuesday.
During peak activity, we cannot systematically guarantee shipping on the same day.
For guaranteed same-day shipping and faster delivery within 24 hours, you can opt for Chronopost Relais Express or Chronopost Domicile.
We understand that this delay may be disappointing and we are doing our best to process orders as quickly as possible.
If all items in your order are in stock and if your order was placed before 1 PM, your package is normally shipped on the business day of your purchase.
For purchases made on the weekend, shipping occurs between Monday and Tuesday.
During peak activity, we cannot systematically guarantee shipping on the same day.
For guaranteed same-day shipping and faster delivery within 24 hours, you can opt for Chronopost Relais Express or Chronopost Domicile.
We understand that this delay may be disappointing and we are doing our best to process orders as quickly as possible.
F
Rating: 4 out of 5
Varied products and shipped quickly
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P
Rating: 4 out of 5
Good
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E
Rating: 4 out of 5
Very good
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S
Rating: 4 out of 5
top
F
Rating: 4 out of 5
Compliant with the order, hyper fast delivery
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L
Rating: 4 out of 5
Very practical, overall satisfactory quality. However, we were disappointed by the shepherd's pie. All other dishes were correct and helped us out well. The service is excellent: ease of ordering and payment, delivery options, packaging, delivery time.
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Y
Rating: 4 out of 5
Meals that remain above what you can find elsewhere. However, the taste quality of some dishes still needs improvement (e.g.: shepherd's pie).
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P
Rating: 3 out of 5
These are very good products but the prices are high....
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M
Rating: 4 out of 5
The purchasing process was very good. The only problem is that some food is designed for the water to cook the product, and in high altitude that is more complicated because the water boils at a lower temperature.
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J
Rating: 4 out of 5
all good, small problem with the shipment
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L
Rating: 4 out of 5
The only downside was the transport company SEUR that left my package at a point pack while I was at home waiting for the order and without my consent. Other than that, I have no complaints, everything was perfect.
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A
Rating: 4 out of 5
The meals are good overall, however the old chili con carne from last year gave us indigestion. Not great in the middle of the mountains.
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C
Rating: 3 out of 5
The products and the price are very satisfactory. However, delivery was deplorable!
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M
Rating: 4 out of 5
The order did not ship as indicated on the website, as stated, the order ships the same day for orders before 1:00 PM, and that was not the case. The rest is perfect, good product and better price.
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I
Rating: 4 out of 5
Diverse and good dishes Points to improve: water dosage too approximate, not written in the instructions that the oxygen-absorbing bag must be removed and it mixes too much otherwise it's crunchy, too bad
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M
Rating: 4 out of 5
Despite an error in the order preparation, customer service reacted in a very professional and quick manner.
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M
Rating: 4 out of 5
Top
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L
Rating: 4 out of 5
Satisfied. Product meets expectations.
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C
Rating: 4 out of 5
Top!
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S
Rating: 4 out of 5
There was a delay in delivery due to damage issues but I appreciated the phone exchange that allowed us to find a solution to receive my order at another delivery location. I am totally satisfied with the ordered products
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C
Rating: 4 out of 5
Good quality and the order arrived very quickly.
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J
Rating: 3 out of 5
The delivery time was already quite long from the beginning. And then it came even later than indicated -- too late for my trip for which I had ordered the food.
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