The store delivers exceptionally fast shipping and careful, well-designed packaging that protects items during transit, contributing to a consistently smooth unboxing experience. Customers highlight a wide range of products, competitive prices, and reliable, accurate descriptions that help them find exactly what they need for hiking and outdoor activities. Customer service is praised for accessibility, friendliness, competence, and efficient resolution of issues, reinforcing trust and repeat purchases. Overall, the experience is described as top-notch, with reliable delivery, strong product selection, and dependable support shaping repeat business.
the packaging (parcels) is too compressed and does not take into account the rough handling that the parcels undergo during transport: in all my orders, the parcel always arrived damaged and already opened on at least one side; so far no problem because it is not fragile product but in the last delivery 5 packets of chicken pasta were lost, at 5€ per packet that is expensive especially for me who decided to eat only your food for the next 2 years. I am wondering if I made the right choice because I order 62 packets per month corresponding to 2 meals a day and if I always have the same problem it becomes a hassle to manage meals and ensure that I do not lose my money. This is only meant to be constructive feedback because the products are wonderful. Thank you.
Translated reviews
Response from Freezedried & Co
Hello,
We sincerely apologize for the condition of the parcels received and for the loss of the 5 packets during your last order — this is clearly not normal.
Your comment on the packaging is very relevant and has been taken into account to improve our packaging in light of transport constraints.
We thank you for your trust and loyalty, and remain at your disposal for compensation of the missing products.
P
Patrice P.
Rating: 3 out of 5
following a purchase from 29/08/2025
Relatively correct service, issues with the item (charger battery) defective cable after 2 charges.
Translated reviews
Response from Freezedried & Co
Hello,
Thank you for your feedback and sorry for the issue encountered with the charger cable.
To help you quickly (replacement, customer service solution), I invite you to make a customer service request by email to [email protected].
F
Franck T.
Rating: 4 out of 5
following a purchase from 15/10/2025
nothing to report
Translated reviews
E
Eric B.
Rating: 4 out of 5
following a purchase from 15/10/2025
compliant
Translated reviews
S
Serge D.
Rating: 4 out of 5
following a purchase from 09/10/2025
I don't give 5 stars just because there are many products that are not available, and even more disappointing when you open the cart several days later and some products are out of stock, otherwise you are great, thank you very much!
Translated reviews
O
Olivier B.
Rating: 4 out of 5
following a purchase from 30/09/2025
Regarding the product packaging, nothing to say. Moreover, the product has a very pleasant taste that does not suggest any fatigue or nausea after prolonged consumption. Thank you
Translated reviews
A
Agustín S.
Rating: 4 out of 5
following a purchase from 29/09/2025
Wide range of products. Fast and effective service. Recommendable.
Translated reviews
J
Jean Louis B.
Rating: 4 out of 5
following a purchase from 14/09/2025
Very good, I am happy with my delivery.
Translated reviews
S
Stephane L.
Rating: 3 out of 5
following a purchase from 19/07/2025
Not being part of my usual diet, it was complicated for me to eat only your products for 7 days, morning, noon, and night. After that, it allowed me to be completely self-sufficient.
Translated reviews
A
Asuncion B.
Rating: 4 out of 5
following a purchase from 11/09/2025
It arrived well, but there were a few days of delay and they took time to get in touch with me.
Translated reviews
E
Eric M.
Rating: 4 out of 5
following a purchase from 10/09/2025
Perfect almost 100%. Still missing a bit of salt to enhance the flavors. Otherwise, I recommend.
Translated reviews
N
Naurine C.
Rating: 4 out of 5
following a purchase from 02/09/2025
Lack of variety.
Translated reviews
C
Claude B.
Rating: 4 out of 5
following a purchase from 31/08/2025
Impressive delivery speed...
Translated reviews
C
Christophe H.
Rating: 3 out of 5
following a purchase from 24/08/2025
4 days to ship an order that never arrived. But no problem to get a refund.
Translated reviews
P
Patrick G.
Rating: 3 out of 5
following a purchase from 20/08/2025
1) Delicious sterilized prepared meals! Well done! 2) 1-liter water pouch / not great! Advantage: very light; disadvantage: not transparent; causes problems when filling! And the cap is not suitable for hiking; it would have been better to have a cap from which you can drink directly. 3) 10-liter water pouch: not great / seems fragile, we will see over time and especially, no existing fixation type 'eyelet' to be able to hang it... it's really a shame!
Translated reviews
B
Brendan W.
Rating: 3 out of 5
following a purchase from 10/07/2025
Range is good, but I wasn't given any tracking information at all which resulted in very inconvenient delays. When I reached out the response was reasonably fast, and part of the issue was the postal system where I live, but I really think tracking details should be automatically sent as soon as the order goes out.
Response from Freezedried & Co
Hi there,
Thank you for the honest feedback and I’m really sorry for the inconvenience caused by not receiving tracking details. This was our first delivery to Albania, and while part of the delay came from the local postal hand-off, we should still have sent the tracking automatically the moment your parcel shipped.
Thanks again for helping us improve,
D
Denis B.
Rating: 4 out of 5
following a purchase from 21/08/2025
Good products more or less tasty depending on tastes. Make a pricing effort on an order of several products
Translated reviews
R
Ricardo M.
Rating: 4 out of 5
following a purchase from 20/08/2025
Everything as planned
Translated reviews
G
Grégoire G.
Rating: 3 out of 5
following a purchase from 11/07/2025
Reception of the products very ok. However, not satisfied with the rigid return conditions in case of dissatisfaction, to be taken into account in advance
Translated reviews
Response from Freezedried & Co
Hello Grégoire,
Thank you for taking the time to share your feedback on our site "Lyophilise & Co". We are pleased that the reception of your products went well. However, we understand your frustration regarding our return conditions. We strive to provide you with clear information and will take your feedback into account to improve our communication. Your satisfaction is our priority.
Best regards,
The Lyophilise & Co team
L
Lucas P.
Rating: 4 out of 5
following a purchase from 15/08/2025
Slightly late shipping, nothing to report for the rest, good products.
Translated reviews
J
Jennifer D.
Rating: 4 out of 5
following a purchase from 19/08/2025
I am satisfied with the freeze-dried meals I bought (except for the powdered ones which I am less a fan of in the final result) on this site for my trip abroad. It helped me a lot. I also took some cereal bars, which I have barely tasted so far, so it's hard to give an opinion.
Translated reviews
O
Olivier G.
Rating: 3 out of 5
following a purchase from 12/08/2025
I am satisfied with my shopping experience but not with the purchased product which does not fulfill its function.
Translated reviews
E
Esteban B.
Rating: 4 out of 5
following a purchase from 12/08/2025
A good product
Translated reviews
J
Jorge S.
Rating: 4 out of 5
following a purchase from 30/07/2025
Everything is correct. The only downside is that you say you send it the same day if everything is in stock and in my case that was not true
Translated reviews
B
Bertrand V.
Rating: 4 out of 5
following a purchase from 31/07/2025
Order as expected sent in a few days
Translated reviews
A
Allan A.
Rating: 3 out of 5
following a purchase from 02/08/2025
Great selection, good prices, took 2 weeks to arrive though. Not uk based, ships from france
N
Niels T.
Rating: 4 out of 5
following a purchase from 06/08/2025
Quick delivery, competitive pricing, broad range of products.
D
Daniel G.
Rating: 3 out of 5
following a purchase from 01/08/2025
The transport company very bad
Translated reviews
F
Franck T.
Rating: 3 out of 5
following a purchase from 30/07/2025
Too many difficulties in placing an order for mostly unavailable products.
Translated reviews
Response from Freezedried & Co
Hello Franck,
Thank you for taking the time to share your feedback. We are sorry to hear that you encountered difficulties with your order, particularly with the unavailable products. Your feedback is valuable and we are constantly working to improve our site and our offerings. Please do not hesitate to contact us directly if you need assistance with your future orders.
Best regards,
The Lyophilise & Co team
N
Nathalie B.
Rating: 3 out of 5
following a purchase from 31/07/2025
Products received after our departure. Partly our fault, we should have acted sooner.
Translated reviews
L
Luca F.
Rating: 4 out of 5
following a purchase from 28/07/2025
Overall I would say good although the recipes containing the pasta always resulted in being still uncooked and crunchy during the bite
Translated reviews
J
Jesús A.
Rating: 4 out of 5
following a purchase from 27/07/2025
Everything correct
Translated reviews
C
Charly M.
Rating: 4 out of 5
following a purchase from 24/07/2025
The carbonara pasta was inedible.
Translated reviews
J
Joël P.
Rating: 3 out of 5
following a purchase from 03/07/2025
Hello, order well delivered but late, more than 3 days late!
Translated reviews
Response from Freezedried & Co
Hello Joël, thank you for taking the time to share your experience. We are sorry to hear that your order was delayed and we are constantly working to improve our delivery service. Please feel free to contact us directly for any other concerns or assistance.
A
Adrien B.
Rating: 3 out of 5
following a purchase from 21/07/2025
The ordering process is good, the prices are good, however the shipping time is not good: the site indicates that any order placed before 1 PM is shipped the same day, so by ordering at 3 PM we still expect it to be shipped the next day and not 4 days later.
Translated reviews
Response from Freezedried & Co
After checking, you chose Standard shipping and your order was placed during a peak period. Here is what we indicate on our site:
If all items in your order are in stock and if your order was placed before 1 PM, your package is normally shipped on the business day of your purchase.
For purchases made on the weekend, shipping occurs between Monday and Tuesday.
During peak activity, we cannot systematically guarantee shipping on the same day.
For guaranteed same-day shipping and faster delivery within 24 hours, you can opt for Chronopost Relais Express or Chronopost Domicile.
We understand that this delay may be disappointing and we are doing our best to process orders as quickly as possible.
F
Fabrice L.
Rating: 4 out of 5
following a purchase from 21/07/2025
Varied products and shipped quickly
Translated reviews
P
Pancho R.
Rating: 4 out of 5
following a purchase from 09/07/2025
Good
Translated reviews
E
Enrique G.
Rating: 4 out of 5
following a purchase from 11/07/2025
Very good
Translated reviews
S
Soraia Adelaide U.
Rating: 4 out of 5
following a purchase from 08/07/2025
top
F
Francis M.
Rating: 4 out of 5
following a purchase from 09/07/2025
Compliant with the order, hyper fast delivery
Translated reviews
We use cookies for audience measurement and improving user experience.
English 
Français 
Español 
Portuguese 
Italiano 
Deutsch 
Nederlands 
Polski 