The store delivers exceptionally fast shipping and careful, well-designed packaging that protects items during transit, contributing to a consistently smooth unboxing experience. Customers highlight a wide range of products, competitive prices, and reliable, accurate descriptions that help them find exactly what they need for hiking and outdoor activities. Customer service is praised for accessibility, friendliness, competence, and efficient resolution of issues, reinforcing trust and repeat purchases. Overall, the experience is described as top-notch, with reliable delivery, strong product selection, and dependable support shaping repeat business.
Very practical, overall satisfactory quality. However, we were disappointed by the shepherd's pie. All other dishes were correct and helped us out well. The service is excellent: ease of ordering and payment, delivery options, packaging, delivery time.
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Yannick R.
Rating: 4 out of 5
following a purchase from 01/07/2025
Meals that remain above what you can find elsewhere. However, the taste quality of some dishes still needs improvement (e.g.: shepherd's pie).
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Pascal P.
Rating: 3 out of 5
following a purchase from 30/06/2025
These are very good products but the prices are high....
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Marc M.
Rating: 4 out of 5
following a purchase from 30/06/2025
The purchasing process was very good. The only problem is that some food is designed for the water to cook the product, and in high altitude that is more complicated because the water boils at a lower temperature.
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Jeremi D.
Rating: 4 out of 5
following a purchase from 02/07/2025
all good, small problem with the shipment
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Leticia V.
Rating: 4 out of 5
following a purchase from 29/06/2025
The only downside was the transport company SEUR that left my package at a point pack while I was at home waiting for the order and without my consent. Other than that, I have no complaints, everything was perfect.
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Alban G.
Rating: 4 out of 5
following a purchase from 27/06/2025
The meals are good overall, however the old chili con carne from last year gave us indigestion. Not great in the middle of the mountains.
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Christine B.
Rating: 3 out of 5
following a purchase from 27/06/2025
The products and the price are very satisfactory. However, delivery was deplorable!
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Max A.
Rating: 4 out of 5
following a purchase from 25/06/2025
The order did not ship as indicated on the website, as stated, the order ships the same day for orders before 1:00 PM, and that was not the case. The rest is perfect, good product and better price.
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Ines F.
Rating: 4 out of 5
following a purchase from 24/06/2025
Diverse and good dishes Points to improve: water dosage too approximate, not written in the instructions that the oxygen-absorbing bag must be removed and it mixes too much otherwise it's crunchy, too bad
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Maryvonne K.
Rating: 4 out of 5
following a purchase from 24/06/2025
Despite an error in the order preparation, customer service reacted in a very professional and quick manner.
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Mathilde J.
Rating: 4 out of 5
following a purchase from 17/06/2025
Top
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Ludovic D.
Rating: 4 out of 5
following a purchase from 22/06/2025
Satisfied. Product meets expectations.
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Christophe C.
Rating: 4 out of 5
following a purchase from 09/06/2025
Top!
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Stéphane M.
Rating: 4 out of 5
following a purchase from 26/05/2025
There was a delay in delivery due to damage issues but I appreciated the phone exchange that allowed us to find a solution to receive my order at another delivery location. I am totally satisfied with the ordered products
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Cabello Martin F.
Rating: 4 out of 5
following a purchase from 17/06/2025
Good quality and the order arrived very quickly.
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Johann D.
Rating: 3 out of 5
following a purchase from 15/06/2025
The delivery time was already quite long from the beginning. And then it came even later than indicated -- too late for my trip for which I had ordered the food.
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Didier F.
Rating: 4 out of 5
following a purchase from 23/05/2025
A bit too early to give a relevant opinion
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Eva S.
Rating: 3 out of 5
following a purchase from 07/06/2025
Cheap, but already stored for a long time. Of the 4 years of shelf life, one year had already expired at delivery.
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Response from Freezedried & Co
We are sorry to hear that part of the shelf life had already expired when you received your product. Our products usually have a very long shelf life, and we ensure to only ship items with sufficient remaining shelf life.
However, we understand your disappointment and would like to apologize for that. Please do not hesitate to contact our customer service – we are happy to find a solution together.
Thank you for your understanding and trust.
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Theo M.
Rating: 3 out of 5
following a purchase from 08/06/2025
my order was processed and delivered well, but I received many spam messages afterwards. there must be a leak in the chain, no idea where
Response from Freezedried & Co
Thank you for your feedback. We’re glad your order went smoothly and take your concern seriously. We never share customer data and will look into this closely.
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Alan L.
Rating: 3 out of 5
following a purchase from 08/06/2025
Not bad except for the fact that the site advertised a free gel and upon receipt, we got nothing extra. Too bad for this point but the order was delivered quickly with all the ordered items (except the free gel)
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Response from Freezedried & Co
Thank you for your feedback! Sorry for the oversight of the free gel. Happy that everything else arrived quickly. We will include a small gift with your next order to make it up to you (please let us know).
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Karim A.
Rating: 4 out of 5
following a purchase from 02/06/2025
Fast service and in accordance with the request.
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David C.
Rating: 3 out of 5
following a purchase from 01/06/2025
The bucket with the freeze-dried food had an open packet (there was white powder on the bottom of the bucket)
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Response from Freezedried & Co
We apologize for the issue with the open packet. You can contact us and we will resolve it quickly. Thank you for letting us know!
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Fabien L.
Rating: 4 out of 5
following a purchase from 02/06/2025
Order shipped quickly. Good value for money. Rice and pasta dishes very good, a bit more disappointing those with potatoes (especially the one with salmon).
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Response from Freezedried & Co
Thank you for your feedback! Glad you enjoyed our dishes. We take note of those based on potatoes—your opinions help us always better choose our ranges. See you soon!
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Veronique B.
Rating: 3 out of 5
following a purchase from 28/05/2025
Not very satisfied with the freeze-dried products purchased
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Johnny F.
Rating: 4 out of 5
following a purchase from 29/05/2025
The products are always compliant and a good delivery was made
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Mikel B.
Rating: 4 out of 5
following a purchase from 24/05/2025
Good afternoon: Overall, I am very happy with the amount of products you have on your website, the delivery was good and the quality of the product was very good. Sincerely, Mikel
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Response from Freezedried & Co
Thank you very much for your message!
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Vincent J.
Rating: 4 out of 5
following a purchase from 20/05/2025
Super
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Florent M.
Rating: 4 out of 5
following a purchase from 20/05/2025
Always efficient and friendly, just a bit unfortunate that I didn't receive information earlier on my last order. This slightly delayed the delivery compared to the initially agreed deadline (nothing serious either).
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Response from Freezedried & Co
Thank you for your message and your loyalty. We are delighted that you are generally satisfied, and we take your comment into account to improve our communication. See you soon for new adventures!
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Dan P.
Rating: 4 out of 5
following a purchase from 16/05/2025
Unfortunately, the wrong item was delivered to me at first, but the exchange went very well.
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Response from Freezedried & Co
We are sorry that the wrong item was initially delivered to you. We are even more pleased that the exchange went smoothly and that you are satisfied.
We are doing everything we can to continuously improve our service and look forward to welcoming you back in the future.
Thank you for your understanding and trust!
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Alexandre C.
Rating: 4 out of 5
following a purchase from 11/05/2025
Good
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Francisco E. S.
Rating: 4 out of 5
following a purchase from 08/05/2025
Efficiency is the word
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Roger T.
Rating: 4 out of 5
following a purchase from 18/04/2025
Very good
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Alexandre A.
Rating: 4 out of 5
following a purchase from 10/05/2025
The dosages indicated for water are not always perfect; depending on the recipes, it can be a bit wet or, on the contrary, not fully rehydrated. Nevertheless, the recipes are generally good and practical to take along.
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Gabi F.
Rating: 4 out of 5
following a purchase from 08/05/2025
Always good service and speed
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Jean B.
Rating: 4 out of 5
following a purchase from 09/05/2025
The freeze-dried offer is very complete and of high quality. The downside is the handling of discounts and vouchers. It will improve.
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Response from Freezedried & Co
Hello Jean,
Indeed, we may encounter some hiccups! But we are doing everything we can to improve our services to ensure a quality service that meets what you deserve. Please do not hesitate to share with us the problems you encounter when applying promotions and we will refund you the difference.
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Miguel F.
Rating: 4 out of 5
following a purchase from 06/05/2025
It's for emergencies so I haven't tried it yet but it looks good
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Arnaud B.
Rating: 4 out of 5
following a purchase from 27/04/2025
It's always a pleasure to order from Lyophilisé&co.
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Response from Freezedried & Co
It's always a pleasure to deliver to you :)
Thank you very much and see you soon!
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Didier Z.
Rating: 4 out of 5
following a purchase from 17/04/2025
That's good
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Response from Freezedried & Co
Thank you very much for this review. We hope to see you again soon!
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Alexander F.
Rating: 3 out of 5
following a purchase from 21/04/2025
I did not receive all the products listed in the description
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Response from Freezedried & Co
Hello,
Thank you for your comment. We are sorry that the contents of the pack did not exactly match what you expected.
We want to clarify that some of our packs may vary slightly depending on product availability. We always ensure that the contents are equivalent in quality and nutritional value. The updated description of the pack is always available on our website and accurately reflects the products it contains at the time of the order.
If you believe that an item is truly missing or have any questions, please do not hesitate to contact us: we will be happy to review it with you and find a solution.
Sincerely,
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