The store delivers exceptionally fast shipping and careful, well-designed packaging that protects items during transit, contributing to a consistently smooth unboxing experience. Customers highlight a wide range of products, competitive prices, and reliable, accurate descriptions that help them find exactly what they need for hiking and outdoor activities. Customer service is praised for accessibility, friendliness, competence, and efficient resolution of issues, reinforcing trust and repeat purchases. Overall, the experience is described as top-notch, with reliable delivery, strong product selection, and dependable support shaping repeat business.
Order not in stock although noted as in stock but customer service not too bad
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Response from Freezedried & Co
Hello, the product was not available, but orderable. However, we acknowledge that the mention indicating the delay is not visible enough. We are working to make it clearer. We are glad that customer service was able to resolve the situation.
Have a nice day,
The Lyo Team
T
Tangi G.
Rating: 4 out of 5
following a purchase from 17/04/2025
Overall satisfied with the products received, however, there is a small consistency issue with the products containing fish or meat. Best regards.
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Response from Freezedried & Co
Thank you for your feedback. Glad to know that you are generally satisfied. For products containing fish or meat, the texture can sometimes vary depending on the recipe or brand. Feel free to share your preferences with us, we can advise you better. See you soon!
D
Dominique A.
Rating: 3 out of 5
following a purchase from 12/04/2025
I may have misunderstood the product description, but it is light in weight and volume to eat to my fill!!! Otherwise, everything is perfect
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Response from Freezedried & Co
Thank you for your feedback! Indeed, some dishes are lighter or more compact, as they are designed for specific energy needs or are less energy-consuming. Don't hesitate to contact us if you need recommendations tailored to your appetite or activity – we are here for that 😊
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Bryan M.
Rating: 4 out of 5
following a purchase from 15/03/2025
Large order of 30 meals for a trip. I am very surprised and satisfied with almost all the dishes. Careful and quick delivery. Big plus for the brandade, shepherd's pie, free-range chicken and vegetables, as well as for the truffade. Really great, can't wait to taste the others. I give 4/5 because I was disappointed with the Mexican semolina and the Indian pasta which I didn't find very good (except in case of survival!)
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Response from Freezedried & Co
We are delighted to know that most of the meals pleased you :) And for the rest... It's true that the spice blends may not be to everyone's taste. But it's sure that for survival, it does the job. The advantage of our site is that we have plenty of other delicious options that might please you! It would be a pleasure to assist you again on your next trip.
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Bernard T.
Rating: 4 out of 5
following a purchase from 01/04/2025
Choice, reasonable prices, fast delivery. But suggesting to buy every week is just okay.
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Response from Freezedried & Co
Thank you for your feedback! Some customers like to stay updated on new products, but you can unsubscribe from the newsletter at any time if you no longer wish to receive weekly emails :)
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Patrick D.
Rating: 4 out of 5
following a purchase from 01/04/2025
good
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Response from Freezedried & Co
Thank you!
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Cesáreo Martín O.
Rating: 3 out of 5
following a purchase from 27/03/2025
normal
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Response from Freezedried & Co
Thank you for taking the time to leave us your feedback. We regret that your experience has been only partially satisfactory. If you have any suggestions or if something did not meet your expectations, please feel free to share it with us. We are here to listen to you and improve.
A
Alain B.
Rating: 4 out of 5
following a purchase from 28/03/2025
Wide selection of items
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Response from Freezedried & Co
The hardest part is choosing ;)
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Philippe B.
Rating: 4 out of 5
following a purchase from 12/03/2025
super fast delivery. product as described
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Response from Freezedried & Co
Thank you for your order!
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Steven D.
Rating: 4 out of 5
following a purchase from 03/03/2025
Good assortment including organic dishes, competitive prices, pleasant and efficient service, fast delivery. A reference.
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Jean-Michel C.
Rating: 4 out of 5
following a purchase from 03/03/2025
The products I wanted with a good quality/price ratio
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Pascal H.
Rating: 4 out of 5
following a purchase from 02/03/2025
Good ordering and delivery service, but haven't consumed the products yet, but I know most of them!
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Robert E.
Rating: 4 out of 5
following a purchase from 27/02/2025
This is the third time I order, and it has always been perfect. Some brands are better than others, but overall it's edible.
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Patricia B.
Rating: 4 out of 5
following a purchase from 23/02/2025
We were 3 on hikes, 3 tasting the savory dishes, very good, well-spiced, very generous portions, perfect. However, we did not like the breakfast, too bland. We were still happy to have something to eat independently. The order and shipping were perfect, we will try another recipe.
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Response from Freezedried & Co
Thank you very much for your feedback on the dishes! Noted for the breakfast ;-) Feel free to try other brands. The Lyo team
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Pierre D.
Rating: 4 out of 5
following a purchase from 26/01/2025
Yes, we finally received our parcel in Funchal after a lot of anxiety about its arrival! Thanks for everything!
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Response from Freezedried & Co
Thank you very much for your feedback! The shipment was indeed hectic, but fortunately all's well that ends well. The Lyo team
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Nicolas B.
Rating: 4 out of 5
following a purchase from 04/02/2025
fast, accurate delivery
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Response from Freezedried & Co
Thank you for taking the time to rate Lyophilise & Co. Thank you for your trust. The Lyo team
A
Alexandre K.
Rating: 4 out of 5
following a purchase from 30/01/2025
very good products but deplorable chronospost service
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Response from Freezedried & Co
Thank you for your feedback. We are sorry for the delivery problem. Please do not hesitate to contact us at [email protected] if you encounter any problems or delays. Thank you for your understanding.
E
Etienne C.
Rating: 4 out of 5
following a purchase from 28/01/2025
No problem with this order.
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Response from Freezedried & Co
Thanks for the note! The Lyo team
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Rafael G.
Rating: 4 out of 5
following a purchase from 23/01/2025
Fast delivery. The products are fine.
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Response from Freezedried & Co
Thank you for your feedback. The Freeze Dried & Co.
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Emily J.
Rating: 4 out of 5
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Emily J.
Rating: 4 out of 5
-
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Emily J.
Rating: 4 out of 5
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Emily J.
Rating: 4 out of 5
-
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Pierre P.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you very much for your feedback! The Lyo team
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Pierre P.
Rating: 4 out of 5
-
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Response from Freezedried & Co
Thank you very much for your feedback! The Lyo team
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Pierre P.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you very much for your feedback! The Lyo team
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Pierre P.
Rating: 4 out of 5
-
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Response from Freezedried & Co
Thank you very much for your feedback! The Lyo team
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Carlos R.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyo team
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Carlos R.
Rating: 4 out of 5
-
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Response from Freezedried & Co
Many thanks :) The Lyo team
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Carlos R.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyo team
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Carlos R.
Rating: 4 out of 5
-
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Response from Freezedried & Co
Many thanks :) The Lyo team
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Comprador Verificado
Rating: 4 out of 5
Reliability and speed of delivery
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Response from Freezedried & Co
Thank you very much :) The Lyophilized & Co team
J
Jean T.
Rating: 4 out of 5
A wide choice of products, but expensive, unfortunately.
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Response from Freezedried & Co
Thank you for your feedback! We make a point of offering a wide selection of quality products, but we understand that prices can sometimes seem high. We do our best to offer the best value for money, and we also regularly run promotions and special offers. Take a look at our special offers, and if you need advice on which product is right for you, we're here to help! Team Lyo
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Theo T.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyo team
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Theo T.
Rating: 4 out of 5
-
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Response from Freezedried & Co
Many thanks :) The Lyo team
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Theo T.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyo team
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Theo T.
Rating: 4 out of 5
-
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Response from Freezedried & Co
Many thanks :) The Lyo team
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Antoine B.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for taking the time to rate Lyophilise & Co. Thank you for your trust. The Lyo team
A
Antoine B.
Rating: 4 out of 5
-
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Response from Freezedried & Co
Thank you for taking the time to rate Lyophilise & Co. Thank you for your trust. The Lyo team
A
Antoine B.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for taking the time to rate Lyophilise & Co. Thank you for your trust. The Lyo team
A
Antoine B.
Rating: 4 out of 5
-
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Response from Freezedried & Co
Thank you for taking the time to rate Lyophilise & Co. Thank you for your trust. The Lyo team
J
Jean R.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyo team thanks you for the note :)
J
Jean R.
Rating: 4 out of 5
-
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Response from Freezedried & Co
The Lyo team thanks you for the note :)
J
Jean R.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyo team thanks you for the note :)
J
Jean R.
Rating: 4 out of 5
-
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Response from Freezedried & Co
The Lyo team thanks you for the note :)
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Pierre M.
Rating: 4 out of 5
Fast and careful shipping
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Response from Freezedried & Co
Thank you for taking the time to rate Lyophilise & Co. Thank you for your trust. The Lyo team
M
Miguel L.
Rating: 3 out of 5
We bought for 2790, and the pallet was damaged, with deformed boxes and some are no longer airtight because you can smell the spices. Please suggest a solution. I have expressed all my reservations to the deliveryman on his delivery note (see photos).
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Response from Freezedried & Co
We apologize for any inconvenience caused by your delivery. During transport, some parcels may be mishandled, this being beyond our control. That said, we are passing on the information to our logistics colleagues. We have also just contacted you by e-mail to return the damaged goods. The Lyo team would like to thank you for taking the time to write this comprehensive review. Thank you for your trust and loyalty ;)
J
Jean R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
J
Jean R.
Rating: 4 out of 5
-
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
J
Jean R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
J
Jean R.
Rating: 4 out of 5
-
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
C
Claire B.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyo team
C
Claire B.
Rating: 4 out of 5
-
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Response from Freezedried & Co
Thanks for the note! The Lyo team
C
Claire B.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyo team
C
Claire B.
Rating: 4 out of 5
-
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Response from Freezedried & Co
Thanks for the note! The Lyo team
H
Hugo M.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you very much for your feedback! The Lyo team
H
Hugo M.
Rating: 4 out of 5
-
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Response from Freezedried & Co
Thank you very much for your feedback! The Lyo team
H
Hugo M.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you very much for your feedback! The Lyo team
H
Hugo M.
Rating: 4 out of 5
-
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Response from Freezedried & Co
Thank you very much for your feedback! The Lyo team
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Guillaume D.
Rating: 4 out of 5
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Guillaume D.
Rating: 4 out of 5
-
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Guillaume D.
Rating: 4 out of 5
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Guillaume D.
Rating: 4 out of 5
-
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Theo P.
Rating: 3 out of 5
The 12h ration I ordered had the sugar sachet open, so it was full of sugar on all the sachets around it. It's not pleasant to have your hands sticking to the other sachets.
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Response from Freezedried & Co
Thank you for taking the time to share your experience with us. We sincerely apologize for this incident. This type of inconvenience does not reflect the quality standards we wish to offer our customers. We are doing everything in our power to prevent this from happening again and will report this incident to our quality department and our supplier. Please do not hesitate to contact us directly by e-mail at [email protected] so that together we can find the best solution.
M
Michel M.
Rating: 3 out of 5
Navigation with a phone is not very fluid And home delivery is a bit expensive On Amazon it's free
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Response from Freezedried & Co
Thank you for sharing your feedback. We're sorry to hear that your mobile browsing experience wasn't optimal. We are continually working to improve our site, and your feedback is invaluable in helping us identify areas for improvement. Regarding delivery charges, we understand that this can be a hindrance. Unlike platforms like Amazon, we are an independent company, specializing in a range of technical and quality products, with a personalized service. These fees reflect our efforts to guarantee fast and secure delivery, while supporting sustainable and fair logistics. We hope that the quality of our products and services will meet your expectations. If you have any questions or suggestions, please do not hesitate to contact us. We will be delighted to help you. The Lyophilise & Co team
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Antonio L.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for taking the time to rate Lyophilise & Co. Thank you for your trust. The Lyo team
A
Antonio L.
Rating: 4 out of 5
-
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Response from Freezedried & Co
Thank you for taking the time to rate Lyophilise & Co. Thank you for your trust. The Lyo team
A
Antonio L.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for taking the time to rate Lyophilise & Co. Thank you for your trust. The Lyo team
A
Antonio L.
Rating: 4 out of 5
-
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Response from Freezedried & Co
Thank you for taking the time to rate Lyophilise & Co. Thank you for your trust. The Lyo team
S
Sophie L.
Rating: 4 out of 5
the responsiveness and commercial sense of my interlocutor, who, when I called to ask for the 15% discount, which I was not entitled to because my list contained one or more products already on special offer, questioned her colleagues to find a solution to my advantage. thank you again.
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Response from Freezedried & Co
Thank you for taking the time to rate Lyophilise & Co. Thank you for your trust. The Lyo team
J
Jean D.
Rating: 3 out of 5
I had tried the curry meal from adventure food and loved it, so I decided to try other products but I really didn't like them. It's not you at all, it's just my taste. Nevertheless, this problem won't prevent me from recommending it to you.
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Response from Freezedried & Co
Thank you for taking the time to rate Lyophilise & Co. Thank you for your trust. The Lyo team
L
Laurent M.
Rating: 4 out of 5
Fast delivery and products as ordered.
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
G
Guillaume D.
Rating: 4 out of 5
Well packaged. Shipped quickly
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Response from Freezedried & Co
Thank you very much for your feedback! The Lyo team
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