The store delivers exceptionally fast shipping and careful, well-designed packaging that protects items during transit, contributing to a consistently smooth unboxing experience. Customers highlight a wide range of products, competitive prices, and reliable, accurate descriptions that help them find exactly what they need for hiking and outdoor activities. Customer service is praised for accessibility, friendliness, competence, and efficient resolution of issues, reinforcing trust and repeat purchases. Overall, the experience is described as top-notch, with reliable delivery, strong product selection, and dependable support shaping repeat business.
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
W
William J.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
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Pierre P.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
P
Pierre P.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
L
Lucie D.
Rating: 4 out of 5
I was rather disappointed by the expiration date of only 2 years.
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Response from Freezedried & Co
Thank you for your feedback. We understand your disappointment regarding the expiration date. Please do not hesitate to contact our customer service team directly, who will help you find a solution. The Lyo Team
M
Manon M.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
M
Manon M.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
M
Michel M.
Rating: 4 out of 5
Fast preparation, delivery and choice of delivery type. Choice and quality of products on offer, both hardware and freeze-dried.
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Thank you for your confidence in our products :) The Lyo team
M
Michel B.
Rating: 4 out of 5
The package is big and heavy. Lots of packaging.
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Response from Freezedried & Co
Thank you for your feedback. We strive to reuse cartons as much as possible and reduce our packaging. We will continue to work on solutions to optimize our shipments. Your feedback is invaluable in helping us to improve. The Lyo team
S
Sophie L.
Rating: 4 out of 5
Hello, the material requested is compliant, a little long to arrive but that's fine. I recommend the 1L popote rather than the 75cL, without knowing I took the smaller one, I should have thought of it!
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Response from Freezedried & Co
Thank you for your feedback, we ship your orders within 48 hours. Thereafter, it depends on the choice of carrier. If your order is delayed, please contact our customer service department. The lyo team
M
Manon D.
Rating: 4 out of 5
Correct, delivery on time
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Thank you for your feedback! The Lyo team
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Pierre D.
Rating: 4 out of 5
Fast shipping and correct order.
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Thank you for your feedback. The Lyo team :)
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Guillaume R.
Rating: 4 out of 5
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Thank you for your feedback! The Lyo team
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Guillaume R.
Rating: 4 out of 5
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Thank you for your feedback! The Lyo team
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Pierre L.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
P
Pierre L.
Rating: 4 out of 5
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Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
M
Michel L.
Rating: 4 out of 5
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Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
M
Michel L.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
J
Jean R.
Rating: 4 out of 5
Just one of the bags was a little damaged, punctured.
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Response from Freezedried & Co
Thank you for your feedback and sorry for the inconvenience. Please do not hesitate to contact us at [email protected] so that we can help you. The Lyo Team
L
Lucie D.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
L
Lucie D.
Rating: 4 out of 5
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Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
H
Hugo D.
Rating: 4 out of 5
Professionalism
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Thank you for your feedback! The Lyo team
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Lucas M.
Rating: 4 out of 5
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Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
L
Lucas M.
Rating: 4 out of 5
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Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
J
Jean T.
Rating: 4 out of 5
Indicate the cost of each food portion, taking into account the water to be added.
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Response from Freezedried & Co
Thank you for your feedback! We take note of your suggestion. The Lyo team
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Olivia J.
Rating: 4 out of 5
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Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
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Olivia J.
Rating: 4 out of 5
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Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
H
Hugo P.
Rating: 4 out of 5
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Did something go wrong with your order? Tell us what we can do better :) The Lyo team
H
Hugo P.
Rating: 4 out of 5
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Did something go wrong with your order? Tell us what we can do better :) The Lyo team
A
Antoine T.
Rating: 4 out of 5
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Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
A
Antoine T.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
A
Antoine T.
Rating: 4 out of 5
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Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
L
Lucas R.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
L
Lucas R.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
L
Lucas R.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
K
Karim B.
Rating: 3 out of 5
Long delivery times and not necessarily followed up all the time
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Response from Freezedried & Co
We apologize for the delay. Unfortunately, delivery times are beyond our control, but we do our best to ship quickly. Please do not hesitate to contact our customer service department by phone 02 97 87 23 73 or by e-mail [email protected] so that we can help you. The Lyo Team
L
Lucas R.
Rating: 4 out of 5
Speed of order, quality, taste. Price per weight too high.
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Response from Freezedried & Co
Thank you for your feedback! We'll take your comment about the price into account. The Lyo team ???
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Carlos F.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
C
Carlos F.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
C
Carlos F.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
F
Fatima B.
Rating: 4 out of 5
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Response from Freezedried & Co
Did something go wrong with your order? Tell us what we can do better :) The Lyo team
F
Fatima B.
Rating: 4 out of 5
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Response from Freezedried & Co
Did something go wrong with your order? Tell us what we can do better :) The Lyo team
F
Fatima B.
Rating: 4 out of 5
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Response from Freezedried & Co
Did something go wrong with your order? Tell us what we can do better :) The Lyo team
M
Michel R.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
M
Michel R.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
M
Michel R.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
S
Sophie R.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
S
Sophie R.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
S
Sophie R.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
M
Michel M.
Rating: 4 out of 5
Review the payment deadline, payment almost on the order date before shipment is not very pleasant or very communicative.
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Response from Freezedried & Co
Thank you for taking the time to leave this review! We'll take note of your suggestion? The Lyo Team
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Nicolas M.
Rating: 4 out of 5
Carefully prepared coli with quality products (not yet tested).
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Response from Freezedried & Co
Thank you for your feedback. The Lyo team :)
A
Alejandro M.
Rating: 4 out of 5
Good products but the box arrived ripped open and rescotched.
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Response from Freezedried & Co
We're sorry to hear that your box arrived ripped open and rescotched. We do our utmost to ensure the safe transport of our products, but unfortunately we have no control over the carriers. We will report this problem to our logistics department. Thank you for your understanding and for your feedback. The Lyo team
S
Sophie L.
Rating: 4 out of 5
Hello. I was entitled to a second free lunch because I ordered two packs which included a free lunch. I only got one. The order system didn't take it into account. Too bad for me. too bad. bye [email protected]
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Guillaume D.
Rating: 3 out of 5
Delayed orders not able to test them before thank you before department
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Response from Freezedried & Co
We apologize for the delay. Unfortunately, delivery times are out of our control, but we do our best to ship quickly. Thank you for your patience. The Lyo Team
M
Manon P.
Rating: 4 out of 5
Top-notch customer service Automatic feedback on order and package status could be improved. Slow delivery partner to Belgium
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Response from Freezedried & Co
Thank you very much for your feedback! We take note of your suggestions?
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Pierre R.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
P
Pierre R.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
P
Pierre R.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
N
Nicolas D.
Rating: 4 out of 5
+ The choice is substantial and the prices average. - The order processing time is long before shipping compared to other sites...
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Response from Freezedried & Co
Thank you for your feedback. We confirm that your order was dispatched within 48 working hours, in accordance with our usual practices. However, due to the May bank holidays, the delivery time may be slightly affected. We appreciate your understanding and patience. The Lyo Team ???
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Sabrina R.
Rating: 4 out of 5
Wait for delivery or at least shipment before debiting payments.
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Response from Freezedried & Co
Thank you for your feedback. Your comments are invaluable to us and help us improve our service. The Lyo Team ???
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Pierre D.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
P
Pierre D.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
P
Pierre D.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
H
Hugo L.
Rating: 4 out of 5
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Response from Freezedried & Co
Did something go wrong with your order? Tell us what we can do better :) The Lyo team
H
Hugo L.
Rating: 4 out of 5
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Response from Freezedried & Co
Did something go wrong with your order? Tell us what we can do better :) The Lyo team
H
Hugo L.
Rating: 4 out of 5
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Response from Freezedried & Co
Did something go wrong with your order? Tell us what we can do better :) The Lyo team
J
Jean M.
Rating: 4 out of 5
Wide choice, efficient and good soap
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Response from Freezedried & Co
Thank you for your feedback! The Lyo team
L
Laurent T.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
L
Laurent T.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
L
Laurent T.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
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