English
★★★★★
based on 12167 reviews published
Latest negative customer reviews
Crushed and melted package for all the snacks I’m waiting to open the rest to see the condition but not confident
If you notice any problems when opening the other products, our customer service is available to assist you.
Thank you for your trust.
SELLING BOWLS BUT NOT LIDS SEPARATELY (???) you need to CHANGE jobs Madam !!!
We do take note of your comment, which highlights a need that other users may also encounter. Thank you for taking the time to share your opinion.
Hello, the spoon/fork ordered was in an envelope and did not require shipping in a box of 20x20x30 cm and with a drop-off at a relay point and not in my mailbox, the cost of postage is exorbitant and the carbon footprint is disastrous. Best regards
Not even a small gift for the money spent, not even discount coupons, nothing
We regularly offer promotional deals through our newsletter. Don't hesitate to subscribe so you don't miss anything!
Hello, I still haven't received my order. Have a nice day
We hope, however, that your order brings you complete satisfaction and we remain at your disposal if needed.
The Lyophilise & Co. team.
Missing the main part of the order, a stove.
Unfortunately, the main part was missing at the time of preparation, but we are happy to have been able to resolve the situation quickly with you so that you could receive your stove as soon as possible.
Thank you for your understanding and patience despite this setback.
I order a ration with pork meatballs and I receive vegan and halal, so without pork! The product is not suitable at all.
We completely understand your disappointment, especially when the product received does not match at all what was ordered or your expectations. The issue has been reported to the supplier to understand the origin of this preparation error and to prevent it from happening again.
We are sincerely sorry for this bad experience. Please do not hesitate to reach out to us during your next order: we will make a commercial gesture to make amends
I was expecting a box and I receive A BAG given the price I consider it a scam I will make no recommendations for this product!
Customs duties... Did not make it clear on purchase and check out that there will be Customs duties. Extremely unhappy
I'm still waiting for my package
As mentioned by my colleague during your exchanges, the address was incorrect and the package has returned to our premises. We will automatically resend it as soon as we receive your delivery address.
Thank you for your understanding!
More than a month to receive my order. Had to follow up with the company twice to find out what was happening. No spontaneous communication from them. No commercial gesture. I absolutely do not recommend.
Your BeFree bottle advertisement suggests that it is made of rigid plastic when it is actually made of soft plastic. Nothing is specified in your message and even less in the visual, none of which shows the bottle empty, which would give it a completely different appearance. It is misleading advertising.
We are sorry that the product presentation did not meet your expectations. The information regarding the flexibility of the BeFree bottle is clearly indicated on our website, and a video is also available to precisely show its operation and flexibility.
BeFree bottles are intentionally designed with soft material to be lightweight, compressible, and easy to carry, which is an integral part of their characteristics.
We nevertheless take your remark into consideration and remain at your disposal if you wish to return the product or obtain further details.
Best regards,
The Lyophilise & Co team
The responses were good. But it took a very long time for the order to arrive. Besides, I requested home delivery and after 3 weeks I almost had to go pick it up myself. I imagine the problem is with the agency. But I paid more for it to arrive sooner. Best regards.
5% discount not applied on €100 as announced.
Thank you for your feedback and sorry for this discount issue, this is clearly not the experience we want to offer.
If you wish, you can send us a message at [email protected] with your order number and, if possible, a screenshot of the announced offer (or the promo code used). We will check immediately and apply the missing discount or offer you an equivalent solution.
Best regards,
I did not receive the right meal
We are sorry to read your review, especially since we have already exchanged with you on this subject several times by email.
As a reminder, this is indeed the military ration that you ordered from our site. The only difference compared to the visual you may have seen is that the manufacturer now indicates the mention "halal" on the packaging. However, the content of the ration is indeed in accordance with what was indicated on our site at the time of your order.
I feel cheated. I placed a large order of two packs and one of them expires in November 2025 and the other, as is normal, in 2026. I feel scammed!! You lost a customer forever.
After verifying your order, it seems that the short expiration date only affects one of the items, and not the 10 plates in the pack.
We also confirm that the expiration date of the selection was clearly indicated on the product sheet at the time of purchase, to ensure total transparency.
In any case, we understand your discomfort and that is why we have just sent you an email with a proposal for a commercial gesture.
Thank you for your understanding.
Terrible delivery service!!! I pay a supplement to be delivered in 24 hours and I receive it a week later! unacceptable! Otherwise, great product.
Thank you for your feedback and we are glad that you appreciate our products. We are sorry to hear that you encountered a problem with the delivery. Your satisfaction is our priority, and we will look into this situation to prevent it from happening again. Please feel free to contact us directly for any further information or assistance.
Best regards,
The Lyophilise & Co team
Everything would be perfect if the CHRONOPOST delivery person didn't push back their delivery dates as usual. Please LYOPHILISE, choose an efficient delivery service that shares the same corporate culture as you.
In case of delivery issues, our team is available to assist you quickly: [email protected] // 02.97.87.23.73
Thank you for your trust!
Tired of receiving reminders and surveys by email after each order and after explicitly unsubscribing.
We have verified: you do not receive our commercial and promotional emails. Only essential messages related to your orders (confirmation, tracking, notifications...) remain, which we limit as much as possible.
Thank you for your understanding.
I had a very bad experience with the freeze-dried SATE-BABI meal. After eating it, I had a severe food poisoning. It was the only food I consumed that day, so it must have come from this product. Result: sick all day. I do not recommend it at all and I will not buy this kind of product again.
We are sincerely sorry to hear that you have been unwell after your outing, and we understand your concern.
At this stage, there is no evidence to suggest that the Sate-Babi meal was the definite cause of your discomfort. In outdoor conditions, other factors may come into play: the quality of the water used for rehydration, hygiene conditions in the shelter, seasonal viruses (gastroenteritis), or even individual sensitivity to certain ingredients.
On our side, these references have been consumed by many customers this summer, without any similar reports. However, we remain very attentive to any quality feedback.
We hope you are feeling better and remain available to assist you in this process.
Best regards,
Very disappointed with the 'carbonara pasta' and 'bolognese pasta' dishes. Way too spicy.
At the end of the order and before its shipment, I wrote to modify the shipment and it was in vain... days later they got in touch... lack of customer attention.
Delivery not possible as allegedly no one was reachable - DPD. No response from the supplier and no refund so far.
we apologize for the inconvenience.
Your package was returned to us by DPD after the delivery person reported that no one was reachable. We informed you about this via email, but we have not received any feedback from you.
We would like to resolve this immediately:
Refund of the order amount or
Reshipment to the desired address.
Please let us know briefly which option you prefer (and in case of reshipment, the address and the desired shipping method).
You can reply directly here or contact us at [email protected].
Thank you for your feedback and again, we apologize for the delay.
I have not received my delivery until today!
we have checked the tracking: Your package was delivered to the selected parcel shop on September 12 (tracking number: XJ000023911TS).
Please inquire directly at the parcel shop (bring ID and tracking number).
If the shipment cannot be found there, please let me know briefly and we will immediately start an investigation with the transport service provider.
Best regards
I ordered some items expecting that i'll get items with a long shelf life, instead I got items that were only viable for a couple months, very dissapointed.
I’m sorry for the disappointment!
The items you selected are from our hiking/expedition range (designed to be light and ready-to-eat soon), which typically have shorter best-before dates. We also carry a dedicated long-life / emergency food selection with multi-year shelf lives, here: https://www.freezedriedandco.com/471-long-life-foods
If you’re building a reserve, that’s the section you want.
If your items are unopened, we can arrange a return/exchange for products from the long-life range.
For next time: on the site, look for the “Long Life Foods” category and check the shelf-life filter on each product page.
Very bland food, although the quantities were good.
My order arrived late, to another address, and one of the cans was damaged. I have contacted them on WhatsApp several times to resolve it but they do not respond, I expected more to be honest.
I did not arrive at the desired time and they do not answer us for the return
We sincerely apologize for the delay in the delivery of your order.
This delay was due to a specific stock error, for which we apologize.
As a commercial gesture, we would like to offer you a discount for your next purchase.
Additionally, after checking our communications, we have not received any return request from you. If you still wish to make it, we will be happy to assist you.
Thank you for your understanding,
The site gives a completely false dimension of the spoon which makes it perfectly useless for me, I send an email to indicate the problem and request a refund but I receive nothing, not even a response... Lack of seriousness, lack of respect for the customer. Unbearable
Thank you for taking the time to share your feedback. We are sincerely sorry to hear that the spoon did not meet your expectations and that you did not receive a response to your request. Your satisfaction is our priority and we will ensure that your message is addressed as soon as possible. We value every feedback and are actively working to improve our service. Please do not hesitate to contact us directly, we are here to help you.
Best regards,
The Lyophilise & Co team
I bought a Liteway Biggy backpack for almost €300, which cracked on the very first day of use, not at all durable... I contacted customer service twice by email and once by phone, who offered me nothing and indicated that this is the first time they have a complaint about this product and that they are informing their supplier without giving me any return deadline. I was ready to return the item, but this solution was not considered at this stage... to be continued and it's up to me to wait...
To rectify the situation, we have just refunded the item to the original payment method. Depending on your bank, it may take 2 to 5 business days to appear in your account.
If the backpack is still in your possession, let us know and we will guide you on how to return it. We are of course available if you would like an alternative or advice for a more suitable model.
Again, sorry for the inconvenience caused, and thank you for your patience.
It took a long time
Indigestible from the start of the Bivouac for the whole family. Positive points: Breakfast
Bought in July 2025, I received an old model from 2022 that does not exactly have the same characteristics as the current model. It does not have the Thermacapture aluminum lining, which was specified in the description on Lyophilized.fr). I reported this to customer service who never responded to me. This is not serious at all! There is deception regarding the merchandise.
After verification with our supplier, it turns out that the ThermaCapture™ technology has indeed been removed from the Vesper range since 2019, and is therefore no longer integrated into the models produced since that date, including the one you received, manufactured in 2022.
The information mentioning this technology on our product sheet was therefore incorrect, and we will correct it immediately to avoid any future confusion. The manufacturer Therm-a-Rest has also been informed to update its own official supports.
We completely understand your disappointment, especially if this feature influenced your purchasing decision. In this context, and in accordance with regulations, you are of course entitled to a withdrawal right within 14 days following the receipt of your order. If you wish to return the product, we will proceed with a full refund upon receipt and verification of the quilt.
Complete garbage! Order still hasn't arrived! They just send the package somewhere else... and write to me in French! Absolutely not recommended!
I called once to complain that my order had not arrived at the right place that I still have not received. It has been almost 15 days since I have heard anything about my order.
Not good. I even got sick with one sachet. I have about fifteen sachets left on my hands ...
The products and freeze-dried items are perfect. Chronopost as a transport agency gets a zero. I didn't receive any information that my order had arrived and I almost lost it.
The goods were very poorly packed and especially packed. Everything arrived completely, but unfortunately, nearly everything was somehow broken or crushed. Very unfortunate...
I placed an order with home delivery in 1 day for a trip in 4 days. Not only did the order not arrive on time, but it was delivered to a pickup point in another department... I have no doubt about the quality of the products themselves, but the delivery leaves much to be desired...
I had paid for faster shipping but it never arrived on the day, and then my package was delivered to another village far from me.
Following your report, we immediately offered you several solutions, including resending a package or a refund in case of excessive delay.
Thank you for your understanding.