★★★★★
based on 10844 reviews published
Latest negative customer reviews
I feel cheated. I placed a large order of two packs and one of them expires in November 2025 and the other, as is normal, in 2026. I feel scammed!! You lost a customer forever.
After verifying your order, it seems that the short expiration date only affects one of the items, and not the 10 plates in the pack.
We also confirm that the expiration date of the selection was clearly indicated on the product sheet at the time of purchase, to ensure total transparency.
In any case, we understand your discomfort and that is why we have just sent you an email with a proposal for a commercial gesture.
Thank you for your understanding.
Terrible delivery service!!! I pay a supplement to be delivered in 24 hours and I receive it a week later! unacceptable! Otherwise, great product.
Thank you for your feedback and we are glad that you appreciate our products. We are sorry to hear that you encountered a problem with the delivery. Your satisfaction is our priority, and we will look into this situation to prevent it from happening again. Please feel free to contact us directly for any further information or assistance.
Best regards,
The Lyophilise & Co team
Everything would be perfect if the CHRONOPOST delivery person didn't push back their delivery dates as usual. Please LYOPHILISE, choose an efficient delivery service that shares the same corporate culture as you.
In case of delivery issues, our team is available to assist you quickly: [email protected] // 02.97.87.23.73
Thank you for your trust!
Tired of receiving reminders and surveys by email after each order and after explicitly unsubscribing.
We have verified: you do not receive our commercial and promotional emails. Only essential messages related to your orders (confirmation, tracking, notifications...) remain, which we limit as much as possible.
Thank you for your understanding.
I had a very bad experience with the freeze-dried SATE-BABI meal. After eating it, I had a severe food poisoning. It was the only food I consumed that day, so it must have come from this product. Result: sick all day. I do not recommend it at all and I will not buy this kind of product again.
We are sincerely sorry to hear that you have been unwell after your outing, and we understand your concern.
At this stage, there is no evidence to suggest that the Sate-Babi meal was the definite cause of your discomfort. In outdoor conditions, other factors may come into play: the quality of the water used for rehydration, hygiene conditions in the shelter, seasonal viruses (gastroenteritis), or even individual sensitivity to certain ingredients.
On our side, these references have been consumed by many customers this summer, without any similar reports. However, we remain very attentive to any quality feedback.
We hope you are feeling better and remain available to assist you in this process.
Best regards,
Very disappointed with the 'carbonara pasta' and 'bolognese pasta' dishes. Way too spicy.
At the end of the order and before its shipment, I wrote to modify the shipment and it was in vain... days later they got in touch... lack of customer attention.
Delivery not possible as allegedly no one was reachable - DPD. No response from the supplier and no refund so far.
we apologize for the inconvenience.
Your package was returned to us by DPD after the delivery person reported that no one was reachable. We informed you about this via email, but we have not received any feedback from you.
We would like to resolve this immediately:
Refund of the order amount or
Reshipment to the desired address.
Please let us know briefly which option you prefer (and in case of reshipment, the address and the desired shipping method).
You can reply directly here or contact us at [email protected].
Thank you for your feedback and again, we apologize for the delay.
I have not received my delivery until today!
we have checked the tracking: Your package was delivered to the selected parcel shop on September 12 (tracking number: XJ000023911TS).
Please inquire directly at the parcel shop (bring ID and tracking number).
If the shipment cannot be found there, please let me know briefly and we will immediately start an investigation with the transport service provider.
Best regards
I ordered some items expecting that i'll get items with a long shelf life, instead I got items that were only viable for a couple months, very dissapointed.
I’m sorry for the disappointment!
The items you selected are from our hiking/expedition range (designed to be light and ready-to-eat soon), which typically have shorter best-before dates. We also carry a dedicated long-life / emergency food selection with multi-year shelf lives, here: https://www.freezedriedandco.com/471-long-life-foods
If you’re building a reserve, that’s the section you want.
If your items are unopened, we can arrange a return/exchange for products from the long-life range.
For next time: on the site, look for the “Long Life Foods” category and check the shelf-life filter on each product page.
Very bland food, although the quantities were good.
My order arrived late, to another address, and one of the cans was damaged. I have contacted them on WhatsApp several times to resolve it but they do not respond, I expected more to be honest.
I did not arrive at the desired time and they do not answer us for the return
We sincerely apologize for the delay in the delivery of your order.
This delay was due to a specific stock error, for which we apologize.
As a commercial gesture, we would like to offer you a discount for your next purchase.
Additionally, after checking our communications, we have not received any return request from you. If you still wish to make it, we will be happy to assist you.
Thank you for your understanding,
The site gives a completely false dimension of the spoon which makes it perfectly useless for me, I send an email to indicate the problem and request a refund but I receive nothing, not even a response... Lack of seriousness, lack of respect for the customer. Unbearable
Thank you for taking the time to share your feedback. We are sincerely sorry to hear that the spoon did not meet your expectations and that you did not receive a response to your request. Your satisfaction is our priority and we will ensure that your message is addressed as soon as possible. We value every feedback and are actively working to improve our service. Please do not hesitate to contact us directly, we are here to help you.
Best regards,
The Lyophilise & Co team
I bought a Liteway Biggy backpack for almost €300, which cracked on the very first day of use, not at all durable... I contacted customer service twice by email and once by phone, who offered me nothing and indicated that this is the first time they have a complaint about this product and that they are informing their supplier without giving me any return deadline. I was ready to return the item, but this solution was not considered at this stage... to be continued and it's up to me to wait...
To rectify the situation, we have just refunded the item to the original payment method. Depending on your bank, it may take 2 to 5 business days to appear in your account.
If the backpack is still in your possession, let us know and we will guide you on how to return it. We are of course available if you would like an alternative or advice for a more suitable model.
Again, sorry for the inconvenience caused, and thank you for your patience.
It took a long time
Indigestible from the start of the Bivouac for the whole family. Positive points: Breakfast
Bought in July 2025, I received an old model from 2022 that does not exactly have the same characteristics as the current model. It does not have the Thermacapture aluminum lining, which was specified in the description on Lyophilized.fr). I reported this to customer service who never responded to me. This is not serious at all! There is deception regarding the merchandise.
After verification with our supplier, it turns out that the ThermaCapture™ technology has indeed been removed from the Vesper range since 2019, and is therefore no longer integrated into the models produced since that date, including the one you received, manufactured in 2022.
The information mentioning this technology on our product sheet was therefore incorrect, and we will correct it immediately to avoid any future confusion. The manufacturer Therm-a-Rest has also been informed to update its own official supports.
We completely understand your disappointment, especially if this feature influenced your purchasing decision. In this context, and in accordance with regulations, you are of course entitled to a withdrawal right within 14 days following the receipt of your order. If you wish to return the product, we will proceed with a full refund upon receipt and verification of the quilt.
Complete garbage! Order still hasn't arrived! They just send the package somewhere else... and write to me in French! Absolutely not recommended!
I called once to complain that my order had not arrived at the right place that I still have not received. It has been almost 15 days since I have heard anything about my order.
Not good. I even got sick with one sachet. I have about fifteen sachets left on my hands ...
The products and freeze-dried items are perfect. Chronopost as a transport agency gets a zero. I didn't receive any information that my order had arrived and I almost lost it.
The goods were very poorly packed and especially packed. Everything arrived completely, but unfortunately, nearly everything was somehow broken or crushed. Very unfortunate...
I placed an order with home delivery in 1 day for a trip in 4 days. Not only did the order not arrive on time, but it was delivered to a pickup point in another department... I have no doubt about the quality of the products themselves, but the delivery leaves much to be desired...
I had paid for faster shipping but it never arrived on the day, and then my package was delivered to another village far from me.
Following your report, we immediately offered you several solutions, including resending a package or a refund in case of excessive delay.
Thank you for your understanding.
Had to delay my departure by 3 days due to an order error.
The communication and response times of the sales service are too long and require numerous follow-ups. The delivered products do not match our order and invoice, and here too we cannot get a response to correct and pay your invoice.
I read that you recycle your cardboard, which is very good, but I received my pack in a cardboard box that smells of fish food, I don't know why, so I gave you my rating! I haven't tested your products yet, but I have doubts about their quality if you allow me to send packaging that smells the same.
We are sincerely sorry to learn that the packaging of your parcel has given you a bad impression. We want to reassure you: although we occasionally reuse certain boxes as part of an ecological approach, they are always in good condition, clean, and suitable for sending our products. In fact, the majority of our shipments are made in new boxes.
It is possible that an isolated incident affected your parcel (for example, a box that came into contact with a liquid during transport or beforehand). This is in no way representative of our usual standards regarding quality and cleanliness.
Please feel free to test the products received — we rigorously select our offerings to ensure their quality. And if you notice any issues, our customer service is of course available to find a solution.
Once again, we apologize for this inconvenience,
The Lyophilise & Co team
Nothing received!
Expensive for very small packages disappointed
Disappointed with the delivery service, paid more for delivery in 24h but received in more than 72h...
Not working with chronopost for example...I'm still waiting for my order...
Order placed and paid (600) Material still not received after 7 days !!!! Very dissatisfied
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Too expensive
I can't commit to someone I don't know
I still haven't received my order even though I placed it on 12/03/2024.