/10
★★★★★
based on 10179 reviews published
★★★★★
based on 10179 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Cheap, but already stored for a long time. Of the 4 years of shelf life, one year had already expired at delivery.
Eva S.
purchased on 07/06/2025
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Answer from Freezedried & Co
We are sorry to hear that part of the shelf life had already expired when you received your product. Our products usually have a very long shelf life, and we ensure to only ship items with sufficient remaining shelf life.
However, we understand your disappointment and would like to apologize for that. Please do not hesitate to contact our customer service – we are happy to find a solution together.
Thank you for your understanding and trust.
However, we understand your disappointment and would like to apologize for that. Please do not hesitate to contact our customer service – we are happy to find a solution together.
Thank you for your understanding and trust.
3
/5
★★★☆☆
My order was processed and delivered well, but I received many spam messages afterwards. there must be a leak in the chain, no idea where
Theo M.
purchased on 08/06/2025
Answer from Freezedried & Co
Thank you for your feedback. We’re glad your order went smoothly and take your concern seriously. We never share customer data and will look into this closely.
3
/5
★★★☆☆
Not bad except for the fact that the site advertised a free gel and upon receipt, we got nothing extra. Too bad for this point but the order was delivered quickly with all the ordered items (except the free gel)
Alan L.
purchased on 08/06/2025
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Answer from Freezedried & Co
Thank you for your feedback! Sorry for the oversight of the free gel. Happy that everything else arrived quickly. We will include a small gift with your next order to make it up to you (please let us know).
3
/5
★★★☆☆
The bucket with the freeze-dried food had an open packet (there was white powder on the bottom of the bucket)
David C.
purchased on 01/06/2025
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Answer from Freezedried & Co
We apologize for the issue with the open packet. You can contact us and we will resolve it quickly. Thank you for letting us know!
3
/5
★★★☆☆
Not very satisfied with the freeze-dried products purchased
Veronique B.
purchased on 28/05/2025
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2
/5
★★☆☆☆
Product as described, but shipping was catastrophic, I paid more to have a next-day delivery. Order placed on the 29th after 6 PM, counting the holiday I should have received this order on the 2nd... after several delays for technical reasons and so on, I received my order on May 7th delivered to the post office and not to my home! A bit long considering the extra cost!
Corre T.
purchased on 29/04/2025
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Answer from Freezedried & Co
Thank you for your feedback. We are sincerely sorry for this delivery delay and understand your disappointment, especially with an express shipment. On our side, the order left our premises promptly, but unforeseen transport issues unfortunately disrupted the timelines. Please do not hesitate to contact our customer service so we can discuss a commercial gesture together.
2
/5
★★☆☆☆
Delivery not dispatched within the expected timeframe even though the customer service was of good quality
François Larochette De R.
purchased on 21/04/2025
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Answer from Freezedried & Co
Thank you for your feedback. We are sorry for the shipping delay but glad that our customer service met your expectations. We remain at your disposal for your future orders
3
/5
★★★☆☆
I did not receive all the products listed in the description
Alexander F.
purchased on 21/04/2025
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Answer from Freezedried & Co
Hello,
Thank you for your comment. We are sorry that the contents of the pack did not exactly match what you expected.
We want to clarify that some of our packs may vary slightly depending on product availability. We always ensure that the contents are equivalent in quality and nutritional value. The updated description of the pack is always available on our website and accurately reflects the products it contains at the time of the order.
If you believe that an item is truly missing or have any questions, please do not hesitate to contact us: we will be happy to review it with you and find a solution.
Sincerely,
Thank you for your comment. We are sorry that the contents of the pack did not exactly match what you expected.
We want to clarify that some of our packs may vary slightly depending on product availability. We always ensure that the contents are equivalent in quality and nutritional value. The updated description of the pack is always available on our website and accurately reflects the products it contains at the time of the order.
If you believe that an item is truly missing or have any questions, please do not hesitate to contact us: we will be happy to review it with you and find a solution.
Sincerely,
3
/5
★★★☆☆
Order not in stock although noted as in stock but customer service not too bad
Louis C.
purchased on 07/04/2025
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Answer from Freezedried & Co
Hello, the product was not available, but orderable. However, we acknowledge that the mention indicating the delay is not visible enough. We are working to make it clearer. We are glad that customer service was able to resolve the situation.
Have a nice day,
The Lyo Team
Have a nice day,
The Lyo Team
3
/5
★★★☆☆
I may have misunderstood the product description, but it is light in weight and volume to eat to my fill!!! Otherwise, everything is perfect
Dominique A.
purchased on 12/04/2025
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Answer from Freezedried & Co
Thank you for your feedback! Indeed, some dishes are lighter or more compact, as they are designed for specific energy needs or are less energy-consuming. Don't hesitate to contact us if you need recommendations tailored to your appetite or activity – we are here for that 😊
3
/5
★★★☆☆
Normal
Cesáreo Martín O.
purchased on 27/03/2025
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Answer from Freezedried & Co
Thank you for taking the time to leave us your feedback. We regret that your experience has been only partially satisfactory. If you have any suggestions or if something did not meet your expectations, please feel free to share it with us. We are here to listen to you and improve.
2
/5
★★☆☆☆
Many problems with the package reception at the pickup points
Rodríguez Fernández José M.
purchased on 16/03/2025
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Answer from Freezedried & Co
Hello,
Thank you for your message. We are sorry to hear that you had difficulties picking up your package at the pickup point.
We know how important smooth delivery is, and we work every day with our partners to improve this service. Please feel free to contact us directly whenever a problem arises: we are here to help you and find a solution quickly.
We hope that the products fully satisfy you.
Sincerely,
Thank you for your message. We are sorry to hear that you had difficulties picking up your package at the pickup point.
We know how important smooth delivery is, and we work every day with our partners to improve this service. Please feel free to contact us directly whenever a problem arises: we are here to help you and find a solution quickly.
We hope that the products fully satisfy you.
Sincerely,
2
/5
★★☆☆☆
Disappointed. Order error
Eve F.
purchased on 26/01/2025
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Answer from Freezedried & Co
Thank you for your feedback. We apologize for the inconvenience. Please be aware that this kind of error is exceptional and that we take the utmost care in preparing our orders. We have already replied to you by e-mail.
3
/5
★★★☆☆
We bought for 2790, and the pallet was damaged, with deformed boxes and some are no longer airtight because you can smell the spices. Please suggest a solution. I have expressed all my reservations to the deliveryman on his delivery note (see photos).
Miguel L.
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Answer from Freezedried & Co
We apologize for any inconvenience caused by your delivery. During transport, some parcels may be mishandled, this being beyond our control. That said, we are passing on the information to our logistics colleagues. We have also just contacted you by e-mail to return the damaged goods. The Lyo team would like to thank you for taking the time to write this comprehensive review. Thank you for your trust and loyalty 😉
3
/5
★★★☆☆
The 12h ration I ordered had the sugar sachet open, so it was full of sugar on all the sachets around it. It's not pleasant to have your hands sticking to the other sachets.
Theo P.
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Answer from Freezedried & Co
Thank you for taking the time to share your experience with us. We sincerely apologize for this incident. This type of inconvenience does not reflect the quality standards we wish to offer our customers. We are doing everything in our power to prevent this from happening again and will report this incident to our quality department and our supplier. Please do not hesitate to contact us directly by e-mail at [email protected] so that together we can find the best solution.
3
/5
★★★☆☆
Navigation with a phone is not very fluid And home delivery is a bit expensive On Amazon it's free
Michel M.
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Answer from Freezedried & Co
Thank you for sharing your feedback. We're sorry to hear that your mobile browsing experience wasn't optimal. We are continually working to improve our site, and your feedback is invaluable in helping us identify areas for improvement. Regarding delivery charges, we understand that this can be a hindrance. Unlike platforms like Amazon, we are an independent company, specializing in a range of technical and quality products, with a personalized service. These fees reflect our efforts to guarantee fast and secure delivery, while supporting sustainable and fair logistics. We hope that the quality of our products and services will meet your expectations. If you have any questions or suggestions, please do not hesitate to contact us. We will be delighted to help you. The Lyophilise & Co team
3
/5
★★★☆☆
I had tried the curry meal from adventure food and loved it, so I decided to try other products but I really didn't like them. It's not you at all, it's just my taste. Nevertheless, this problem won't prevent me from recommending it to you.
Jean D.
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Answer from Freezedried & Co
Thank you for taking the time to rate Lyophilise & Co. Thank you for your trust. The Lyo team
3
/5
★★★☆☆
Lucie B.
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Answer from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
3
/5
★★★☆☆
-
Lucie B.
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Answer from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
3
/5
★★★☆☆
Lucie B.
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Answer from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
3
/5
★★★☆☆
-
Lucie B.
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Answer from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
3
/5
★★★☆☆
I received a can with the lid showing the beginnings of rust on the opening. For a long shelf life, it's average. All I got from customer service was: "It's edible as is." Thanks for the information, but I wanted to have a healthy stock that wasn't for immediate consumption, otherwise I'd go elsewhere.
Laurent D.
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Answer from Freezedried & Co
Hello, we're sorry if our answer didn't bring you complete satisfaction. Our customer service will contact you immediately.
2
/5
★★☆☆☆
Very sticky purée
Maria F.
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Answer from Freezedried & Co
We are sorry that you were not completely satisfied with this product. We have passed on your comments to our supplier.
3
/5
★★★☆☆
Marie B.
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3
/5
★★★☆☆
-
Marie B.
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3
/5
★★★☆☆
Marie B.
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3
/5
★★★☆☆
-
Marie B.
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2
/5
★★☆☆☆
Delivery does not correspond to order....
Maria L.
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Answer from Freezedried & Co
We apologize for this inconvenience. We subsequently discovered that the weight of the sachet had changed, and our supplier had not informed us of this. We understand your frustration and immediately refunded the returned bags to the payment method used. Thank you for your understanding. Team Lyo
3
/5
★★★☆☆
Products that are supposed to have a life span of 15 years, whereas the MHD IS barely 6 months . INADMISSIBLE!!, request for return and refund or another shipment really corresponding to expectations and Sales Description...
Jean D.
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Answer from Freezedried & Co
Hello, As exchanged together, we are sorry for this situation concerning the expiration dates. The German bread in a tin has a two-year expiry date in supermarkets, but it is designed for an optimal shelf life of 15 years, as indicated on the certificate that should have accompanied your purchase. Our sales team will continue to work with you to find a rapid and appropriate solution (exchange, refund, etc.). Thank you for your understanding. The Lyo team
3
/5
★★★☆☆
Too many items out of stock! As for the rest, it's great, really a lot of choice! Thanks a lot.
Lucie T.
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Answer from Freezedried & Co
Thank you for your feedback! Many items are currently being restocked and should be available in the next few days. Don't hesitate to sign up for our availability alerts or to contact us if you need more information. Have a nice day! Sincerely yours, Team Lyo