★★★★★
based on 11218 reviews published
Latest positive customer reviews
After a week I still haven't received the package and the store is not responding to my messages UPDATE: After consulting with customer service, they managed to send me all the products requested, and they also gave me some gift in the package. It would have been nice to receive an email a little earlier warning that the order is delayed.
The telephone service is top-notch. If you have a problem, they make it easy for you to contact them. The products are of high quality and the price is much lower than other sites. Thank you
Easy to reach Adaptable
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Thank you very much for the responsiveness and availability of customer service. Following a slight delay in order processing, you found the solution so that I could receive the meals I ordered before leaving on my travels!
Very good
Despite a constraint linked to the work this store is undergoing, I appreciate its reassuring communication.
A wide choice of products fast delivery and reasonable prices
I will only comment on the order I placed, i.e. the freeze-dried food: lots of choice, varied dishes (plus: possibility of filtering according to the type of meal and the vegetarian dishes option) and less expensive than in some stores like D4! Fast delivery, on time as expected even though I'm abroad. Thank you so much!
Service is always impeccable and they are easy to contact if you have any questions/concerns etc. I recommend
Never prepare for a trek without lyophilisé.com! It's part of the pleasure as much as the necessity of having good products!
Well-designed, well-made, quality products. Direct, honest contact.
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Easy-to-reach customer service to support the urgency of the order, which will be prepared the same day for immediate dispatch.
Great service! They went out of their way to make sure I received my parcel before I left. Thank you so much!
Despite the company's move, the service and attentiveness was super fast. First experience and not the last I think.
Wide choice of freeze-dried and sterilized products, for all types of stomachs and hikes. Some products are more survival-oriented in case of need. Very friendly staff on every call.
Reference site in the survival/rando field
Perfect as usual!
Fast and efficient
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The team is very responsive and was able to react efficiently so that I received my order on time. Very satisfied as usual.
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Fast delivery to Spain, all good!
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