English
★★★★★
based on 12167 reviews published
Latest neutral customer reviews
I was offered a commercial gesture for an order of a pack with freeze-dried products that was not in the description and that I do not like... Then there was no more response, I would have liked this gesture just to buy from you the difference.
Thank you for your message and sorry for the confusion. After checking, we did respond to you on August 14 by offering you a voucher for the value of a freeze-dried product due to the content of the pack that did not suit you.
It is likely that our email was lost or classified as spam. To quickly close this:
I can immediately resend you the voucher code;
Again sorry for the inconvenience: we ensure that you can benefit from this commercial gesture without delay.
Best regards,
I sent a message to indicate that one of the received bags arrived open. I did not want to return just one bag. I asked for a proposal (a commercial gesture for example). No response except for an automatic type message that did not take my request into account. I would have appreciated talking to a real person and being taken into consideration. Currently, my problem is still not resolved.
I am really sorry for the inconvenience caused. After checking on our side, we did not find any email from you regarding a bag that arrived open (other than the automatic acknowledgment message). It is possible that your message was lost or filtered, in any case, we will resolve your issue right away.
To finalize the solution of your choice, can you confirm:
Your order number,
The reference of the concerned bag,
We immediately offer you, at your choice:
Free reshipment of the bag,
Refund of the bag on the payment method used,
Credit of the amount of the bag to be used on a future order.
You can reply directly to this message or write to us at [email protected] (including the above elements). If you prefer to speak directly, we are reachable at 02 97 87 23 73 (Monday to Friday, business hours).
Thank you for alerting us, your feedback helps us improve our packaging controls. We will take care of you as soon as we receive the information.
Best regards,
The ordering process is good, the prices are good, however the shipping time is not good: the site indicates that any order placed before 1 PM is shipped the same day, so by ordering at 3 PM we still expect it to be shipped the next day and not 4 days later.
If all items in your order are in stock and if your order was placed before 1 PM, your package is normally shipped on the business day of your purchase.
For purchases made on the weekend, shipping occurs between Monday and Tuesday.
During peak activity, we cannot systematically guarantee shipping on the same day.
For guaranteed same-day shipping and faster delivery within 24 hours, you can opt for Chronopost Relais Express or Chronopost Domicile.
We understand that this delay may be disappointing and we are doing our best to process orders as quickly as possible.
They promised goods with a shelf life of three years but sent products with an expiration date of less than six months,......refunded 50%
My order arrived much later than the estimated delivery date by which point I'd had to buy a similar product elsewhere. However the product has now arrived and is good value.
These are very good products but the prices are high....
The package arrived via SEUR in a non-refrigerated van on a day when we were at 38º in the shade. The wet food products and the dried meat arrived hot, above the 30º maximum recommended by the manufacturer. I haven't tried it yet but I'm worried that it may have spoiled.
The products and the price are very satisfactory. However, delivery was deplorable!
No news about the replacement of a damaged package
Hello, I am giving two stars, not because of the quality of the products, which is impeccable, but because I ordered 4 energy bars and only received 2 in my package. Despite my follow-ups, I have not received any response from customer service for several weeks, nor a refund. I am not concerned about 4 euros, of course... but fortunately, it was 'only' energy bars, and not a more expensive product.
We sincerely apologize for this oversight as well as for the delay in responding to your follow-ups. We indeed fell behind in processing emails during that period.
As agreed a few days after your message, we have proceeded with the refund for the missing bars.
Thank you for your feedback, which helps us improve the quality of our service.
I received my Toaks Pot with no problem. However, I think the item is faulty as there was a scratch on the inside of the Pot. Because of this, as soon as I cook something in the Pot, the food cracks and sticks to the bottom. If possible, I would like to exchange the Pot for a functional one.
The delivery time was already quite long from the beginning. And then it came even later than indicated -- too late for my trip for which I had ordered the food.
Cheap, but already stored for a long time. Of the 4 years of shelf life, one year had already expired at delivery.
However, we understand your disappointment and would like to apologize for that. Please do not hesitate to contact our customer service – we are happy to find a solution together.
Thank you for your understanding and trust.
My order was processed and delivered well, but I received many spam messages afterwards. there must be a leak in the chain, no idea where
Not bad except for the fact that the site advertised a free gel and upon receipt, we got nothing extra. Too bad for this point but the order was delivered quickly with all the ordered items (except the free gel)
The bucket with the freeze-dried food had an open packet (there was white powder on the bottom of the bucket)
Not very satisfied with the freeze-dried products purchased
Product as described, but shipping was catastrophic, I paid more to have a next-day delivery. Order placed on the 29th after 6 PM, counting the holiday I should have received this order on the 2nd... after several delays for technical reasons and so on, I received my order on May 7th delivered to the post office and not to my home! A bit long considering the extra cost!
Delivery not dispatched within the expected timeframe even though the customer service was of good quality
I did not receive all the products listed in the description
Thank you for your comment. We are sorry that the contents of the pack did not exactly match what you expected.
We want to clarify that some of our packs may vary slightly depending on product availability. We always ensure that the contents are equivalent in quality and nutritional value. The updated description of the pack is always available on our website and accurately reflects the products it contains at the time of the order.
If you believe that an item is truly missing or have any questions, please do not hesitate to contact us: we will be happy to review it with you and find a solution.
Sincerely,
Order not in stock although noted as in stock but customer service not too bad
Have a nice day,
The Lyo Team
I may have misunderstood the product description, but it is light in weight and volume to eat to my fill!!! Otherwise, everything is perfect
Normal
Many problems with the package reception at the pickup points
Thank you for your message. We are sorry to hear that you had difficulties picking up your package at the pickup point.
We know how important smooth delivery is, and we work every day with our partners to improve this service. Please feel free to contact us directly whenever a problem arises: we are here to help you and find a solution quickly.
We hope that the products fully satisfy you.
Sincerely,
Disappointed. Order error
We bought for 2790, and the pallet was damaged, with deformed boxes and some are no longer airtight because you can smell the spices. Please suggest a solution. I have expressed all my reservations to the deliveryman on his delivery note (see photos).
The 12h ration I ordered had the sugar sachet open, so it was full of sugar on all the sachets around it. It's not pleasant to have your hands sticking to the other sachets.
Navigation with a phone is not very fluid And home delivery is a bit expensive On Amazon it's free
I had tried the curry meal from adventure food and loved it, so I decided to try other products but I really didn't like them. It's not you at all, it's just my taste. Nevertheless, this problem won't prevent me from recommending it to you.
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I received a can with the lid showing the beginnings of rust on the opening. For a long shelf life, it's average. All I got from customer service was: "It's edible as is." Thanks for the information, but I wanted to have a healthy stock that wasn't for immediate consumption, otherwise I'd go elsewhere.
Very sticky purée
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Delivery does not correspond to order....