/10
★★★★★
based on 10179 reviews published
★★★★★
based on 10179 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
Delivery in 96h instead of 48h as advertised.
Antoine M.
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Answer from Freezedried & Co
We are sorry for the delay in your delivery. We ship orders within 48 hours, but delivery times depend on the carrier. Please do not hesitate to contact our customer service. Thank you for your patience. The Lyo Team
3
/5
★★★☆☆
Long delivery times and not necessarily followed up all the time
Karim B.
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Answer from Freezedried & Co
We apologize for the delay. Unfortunately, delivery times are beyond our control, but we do our best to ship quickly. Please do not hesitate to contact our customer service department by phone 02 97 87 23 73 or by e-mail [email protected] so that we can help you. The Lyo Team
2
/5
★★☆☆☆
Products were as expected, but delivery was made to a different relay point than the one requested, 40 minutes away!
Antoine T.
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2
/5
★★☆☆☆
The experience with freeze-dried has always been excellent, but the experience with SEUR is disastrous. The last package I have to go to pick it up at a cyber locutorio, which is the place used by displaced ace people to send money to their relatives in other continents. According to SEUR the address is wrong. I have already received more packages from you and when it is SEUR it always happens that there is a problem and I have to go to pick up the package, when I have contracted the home delivery. I would be grateful if you could contact SEUR and inform them of your bad service. I would also be grateful if they could use another parcel delivery company so that their reputation is not affected by a third party.
Comprador Verificado
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Answer from Freezedried & Co
Thank you for your comment. We are glad that you are satisfied with our products, but we sincerely regret the problems encountered with our carrier, SEUR. We take good note of your comments and understand your frustration. Indeed, we have no direct control over SEUR's actions, but we will take your experience into account and try to find a solution so that this type of problem does not occur in the future. If this happens again, please do not hesitate to contact our customer service at [email protected] so we can help you. Thank you for your understanding and loyalty.
2
/5
★★☆☆☆
Freeze-dried, it's getting more and more expensive, I won't be ordering anymore.
Michel M.
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Answer from Freezedried & Co
We understand and share your frustration about prices. We do our best to offer quality products at reasonable prices. The Lyo team
3
/5
★★★☆☆
Delayed orders not able to test them before thank you before department
Guillaume D.
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Answer from Freezedried & Co
We apologize for the delay. Unfortunately, delivery times are out of our control, but we do our best to ship quickly. Thank you for your patience. The Lyo Team
2
/5
★★☆☆☆
-
Elise M.
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Answer from Freezedried & Co
Did something go wrong with your order? Tell us what we can do better 🙂 The Lyo team
2
/5
★★☆☆☆
Elise M.
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Answer from Freezedried & Co
Did something go wrong with your order? Tell us what we can do better 🙂 The Lyo team
2
/5
★★☆☆☆
-
Elise M.
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Answer from Freezedried & Co
Did something go wrong with your order? Tell us what we can do better 🙂 The Lyo team
2
/5
★★☆☆☆
Do not send food products with expired use-by dates. And respond to solicitations due to this problem.
Hugo R.
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3
/5
★★★☆☆
An article was missing
Camille L.
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Answer from Freezedried & Co
Hello, We apologize for the inconvenience. Our customer service department will contact you immediately by email to resolve the problem. Thank you for your understanding. Team Lyo
3
/5
★★★☆☆
Order received well packaged, received quickly, unfortunately it remains very expensive in my opinion.
Hugo L.
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Answer from Freezedried & Co
Thank you for taking the time to leave us a review. We understand that our prices may seem high. Please take a look at our selection of low-priced products: https://www.lyophilise.fr/petits-prix-lyophilises-c-5316 . The Lyo team
3
/5
★★★☆☆
Very good contact but unfortunately the merchandise has a different color than the one ordered. Return product and wait for refund.
Carlos F.
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Answer from Freezedried & Co
Thank you very much for your feedback! As we mentioned, the color is defined by our supplier. We have already initiated your refund, so everything is in progress. Please let us know if you have any further questions. The Lyo Team
2
/5
★★☆☆☆
My order has not arrived yet, it has been held at cronopost manresa for 3 days.
Comprador Verificado
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Answer from Freezedried & Co
Sorry for the inconvenience, delivery times in Spain can vary with the festive season. However, we have seen that your order has been delivered the day after your message. Thank you for your understanding. Best regards, the Lio team.
3
/5
★★★☆☆
After a test run at lunchtime, I found that the instructions for adding water were not very clear. Indeed, when you're in the middle of nowhere and you're asked to add 212 ml of water, it's not that easy! So I had more of a soup than a chili con carne. There could be a scale for this purpose. Unfortunately, I can't say whether this product would have been appreciated. Product : Chili sin carne bio LF 06-07-BI Best regards Pascal
Laurent R.
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Answer from Freezedried & Co
Thanks for your opinion! The vast majority of brands have added a graduation system to the inside or outside of their packaging to facilitate dosing in the middle of an adventure. We'll pass this information on to the manufacturer. Tip: you can rehydrate your meal in several stages to avoid overwatering. You can cover the first time, stir and wait, then add more water if necessary 🙂 Team Lyo
3
/5
★★★☆☆
The courier company SEUR Spain does not deliver the order where indicated. They did NOT notify me of the status of the shipment and left it somewhere else.
Comprador Verificado
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Answer from Freezedried & Co
Hello, thank you for your message. Your order has been shipped on time by our logistics department. Sometimes there can be delivery problems with the transport company SEUR Spain, for which we apologize. My colleagues will contact you today to find a solution. Have a nice day.
2
/5
★★☆☆☆
I did not receive an email when the order was sent. I made a request via the form to find out where things stood, but no reply after 48 hours. After telephoning, it was sorted out but in the return email I think a word of apology or even a small gesture would not have been too much. We'll have to wait and see when we receive the parcel.
Theo D.
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Answer from Freezedried & Co
Hello, Our teams do their utmost to respond quickly to requests. However, with our recent move and the summer vacations our response times are longer than usual. As for your order, we are once again sorry for the wait and the lack of tracking information on your package.
3
/5
★★★☆☆
A Friday morning delivery for an order placed the previous Tuesday morning, despite a Chronopost relais recommandé, so that the order can be processed first.
Camille D.
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Answer from Freezedried & Co
Hello, we apologize for this, due to a move in our logistics department and a peak in activity, we have been delayed in shipping orders. We hope you were able to get your parcel on time all the same. The Lyo Team
3
/5
★★★☆☆
Order reception deadline
Manon T.
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Answer from Freezedried & Co
Hello, following the move of our logistics department, we've been delayed in the dispatch of parcels. We apologize for this, but we're in the process of catching up. Have a nice day!
3
/5
★★★☆☆
Wide choice of products but unfortunately delivery too slow (order placed on 21/08 ..... Delivery on 29/08
Jean D.
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Answer from Freezedried & Co
Hello, Due to the relocation of our logistics department and a peak in activity, we have experienced a delay in the dispatch of orders. We apologize for this delay. Please do not hesitate to contact us by e-mail or by phone with your next order if you need your parcel more quickly. The Lyo Team
3
/5
★★★☆☆
-
Michel R.
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Answer from Freezedried & Co
Thanks a lot for the note! The Lyo team ???
3
/5
★★★☆☆
Michel R.
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Answer from Freezedried & Co
Thanks a lot for the note! The Lyo team ???
3
/5
★★★☆☆
-
Michel R.
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Answer from Freezedried & Co
Thanks a lot for the note! The Lyo team ???
2
/5
★★☆☆☆
Hello, extremely disappointed with the delivery times. I had to cancel my order and leave without the products, which greatly disrupted the organization. Delivery times really suffer in comparison with the leader, a certain Amazon...
Hugo L.
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Answer from Freezedried & Co
Hello, Indeed, following the move of our logistics warehouse and a peak in activity, we have taken a delay in the shipment of our orders, as we have posted on our website. We don't compare ourselves to Amazon, because we're a small company on a human scale, and we do our best to satisfy our customers' needs. If your next order is again slow in arriving and urgent, don't hesitate to contact us at [email protected] or 02.97.87.23.73 to have your parcel prioritized. The Lyo team wishes you a good day
3
/5
★★★☆☆
Preparation and delivery time too long.
Julie D.
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Answer from Freezedried & Co
Hello, Thank you for your order. Due to a peak in activity, we are experiencing a slight delay in the dispatch of orders. If yours is urgent, please do not hesitate to contact us on 02.97.87.23.73 or by e-mail at [email protected] so that we can dispatch it more quickly. The Lyo team wishes you a good day!
3
/5
★★★☆☆
Order received yesterday. Made for survival bag. Disappointed to see a Gourmiz coconut cereal bar expired on 7/25/23. Especially with large order. I don't see how I can put it in a survival bag .
Laurent R.
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Answer from Freezedried & Co
Thank you for your order. We apologize for the storage date problem, our customer service will contact you to see with you what to do to solve this problem. Have a nice day from the Lyo team.
3
/5
★★★☆☆
FD&Co provides a huge variety of products and an amazing one stop shop for all things outdooor, particularly food. The site layout is amazing and the and the information is displayed is super helpful (although some of the filters when choosing products were not working). However the stocks were not up to date and they did not have a series of products that I ordered, which not only changed the order but also delayed the delivery which was not in the indicated timeframe. This said they were super helpful and quick to respond in the support channels, and after that shipped the revised order quickly.
Verified Buyer
Answer from Freezedried & Co
Hello, Thank you for your feedback. We've taken your feedback on the filters into account. For your order, we apologise for these problems. Having recently moved our logistics department, we're experiencing some problems but we're working on resolving them. The whole team wishes you a good day!
2
/5
★★☆☆☆
Order still not shipped after a week, no status or communication to know what to expect.
Pierre D.
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Answer from Freezedried & Co
Hello, Thank you for your order. We would like to apologize, following the move of our logistics department a short while ago, we have experienced a delay in the shipment of orders. We have highlighted the information on our website, sent a newsletter and we are also communicating on our social networks (Instagram and Facebook) to warn of our delays. We apologize if this information did not reach you. Concerning your order, after checking, we have noticed that there is a product that is not in stock and that is blocking your parcel. Our customer service team will contact you today to discuss with you what to do to unblock your order so that it can finally leave. The Lyo team wishes you a good day.
2
/5
★★☆☆☆
Choose your relay point .. I wasn't asked which one I prefer and I end up with one more than 30 minutes away with lousy opening hours.
Marie B.
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Answer from Freezedried & Co
Hello, once you've arrived at your basket, our website offers you to choose your relay point. Perhaps you didn't see it? The Lyo team apologizes for this. Next time, don't hesitate to contact our customer service department at [email protected] or 02.97.87.23.73 for more information on relay points. Have a nice day from the Lyo team.
2
/5
★★☆☆☆
Bought products noted in stock and 4/5 days of delays 9 days after the products are always noted in order!!! Leaving on a trek, I had to re-order the products from the competition.
Marie T.
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Answer from Freezedried & Co
Hello, the stock noted on our website is in real time. At the time you ordered, one of the products was not in stock. However, please do not hesitate to contact us for a refund or to exchange your product with another in stock at [email protected] or 02.97.87.23.73. The lyo team wishes you a good day.