★★★★★
based on 11218 reviews published
Latest neutral customer reviews
Not very satisfied with the freeze-dried products purchased
Product as described, but shipping was catastrophic, I paid more to have a next-day delivery. Order placed on the 29th after 6 PM, counting the holiday I should have received this order on the 2nd... after several delays for technical reasons and so on, I received my order on May 7th delivered to the post office and not to my home! A bit long considering the extra cost!
Delivery not dispatched within the expected timeframe even though the customer service was of good quality
I did not receive all the products listed in the description
Thank you for your comment. We are sorry that the contents of the pack did not exactly match what you expected.
We want to clarify that some of our packs may vary slightly depending on product availability. We always ensure that the contents are equivalent in quality and nutritional value. The updated description of the pack is always available on our website and accurately reflects the products it contains at the time of the order.
If you believe that an item is truly missing or have any questions, please do not hesitate to contact us: we will be happy to review it with you and find a solution.
Sincerely,
Order not in stock although noted as in stock but customer service not too bad
Have a nice day,
The Lyo Team
I may have misunderstood the product description, but it is light in weight and volume to eat to my fill!!! Otherwise, everything is perfect
Normal
Many problems with the package reception at the pickup points
Thank you for your message. We are sorry to hear that you had difficulties picking up your package at the pickup point.
We know how important smooth delivery is, and we work every day with our partners to improve this service. Please feel free to contact us directly whenever a problem arises: we are here to help you and find a solution quickly.
We hope that the products fully satisfy you.
Sincerely,
Disappointed. Order error
We bought for 2790, and the pallet was damaged, with deformed boxes and some are no longer airtight because you can smell the spices. Please suggest a solution. I have expressed all my reservations to the deliveryman on his delivery note (see photos).
The 12h ration I ordered had the sugar sachet open, so it was full of sugar on all the sachets around it. It's not pleasant to have your hands sticking to the other sachets.
Navigation with a phone is not very fluid And home delivery is a bit expensive On Amazon it's free
I had tried the curry meal from adventure food and loved it, so I decided to try other products but I really didn't like them. It's not you at all, it's just my taste. Nevertheless, this problem won't prevent me from recommending it to you.
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I received a can with the lid showing the beginnings of rust on the opening. For a long shelf life, it's average. All I got from customer service was: "It's edible as is." Thanks for the information, but I wanted to have a healthy stock that wasn't for immediate consumption, otherwise I'd go elsewhere.
Very sticky purée
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Delivery does not correspond to order....
Products that are supposed to have a life span of 15 years, whereas the MHD IS barely 6 months . INADMISSIBLE!!, request for return and refund or another shipment really corresponding to expectations and Sales Description...
Too many items out of stock! As for the rest, it's great, really a lot of choice! Thanks a lot.
I haven't had any problems with the products but the site still has a lot of problems (photos, non-existent pages, display problems etc). Until the site is fully operational, the experience will not be satisfactory.
Not very good, despite what they say. One of the brands (the one that doesn't vacuum-pack) uses I don't know what ingredient that makes the dish very bitter. This was the case with the salmon pasta and the chicken curry. Really bad!
Product navigation and sorting are not necessarily logical
The delivery took longer than advertised and could not be received in time for my trip. I have not yet been able to test the products.
The freeze-dried products are always top quality, but delivery was a problem. The delivery is guaranteed fast and arrived well after I left on vacation. A pity.
I did not receive the order because the street number was missing.
Delivery in 96h instead of 48h as advertised.
Long delivery times and not necessarily followed up all the time
Products were as expected, but delivery was made to a different relay point than the one requested, 40 minutes away!
The experience with freeze-dried has always been excellent, but the experience with SEUR is disastrous. The last package I have to go to pick it up at a cyber locutorio, which is the place used by displaced ace people to send money to their relatives in other continents. According to SEUR the address is wrong. I have already received more packages from you and when it is SEUR it always happens that there is a problem and I have to go to pick up the package, when I have contracted the home delivery. I would be grateful if you could contact SEUR and inform them of your bad service. I would also be grateful if they could use another parcel delivery company so that their reputation is not affected by a third party.
Freeze-dried, it's getting more and more expensive, I won't be ordering anymore.
Delayed orders not able to test them before thank you before department
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