/10
★★★★★
based on 9733 reviews published
★★★★★
based on 9733 reviews published
Latest customer reviews
5
/5
★★★★★
Fast and responsive. Everything is perfect.
Claire D.
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5
/5
★★★★★
Fast shipping despite the time of year. Parcel adapted to contents (protected products but optimized space in the parcel, which is reusable: no waste!).
Jean D.
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5
/5
★★★★★
Variety of products Quality Competence of the team
Pierre M.
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4
/5
★★★★☆
We'll see in the years to come if the quality of the food is up to scratch.
Laurent T.
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5
/5
★★★★★
Top products, order on time
Guillaume P.
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5
/5
★★★★★
-
Hugo R.
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5
/5
★★★★★
Ration very varied and very good
Manon M.
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5
/5
★★★★★
THE PRODUCT DESCRIPTIONS ARE CLEAR AND INFORMATIVE AND THE DELIVERY? FAST AND EFFICIENT!
Lucas L.
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5
/5
★★★★★
I'm happy to be insured with an internet purchase. Thank you
Javier G.
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2
/5
★★☆☆☆
On the picture it looks like a normal knife when you receive it sais a keychain! At 25 euro it's expensive the keychain I do not recommend to anyone!!!!
Antoine R.
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Answer from Freezedried & Co
Hello, when you made your purchase, it was clearly stated in the article description that this is a 15g mini knife (compared to the "classic" Deejo knives, which weigh between 27 and 37g). We've also included the size and comparison photos to make it easier to find your way around. If the knife doesn't suit you, you can send it back to us within 14 days. Thank you for your understanding. Team Lyo
5
/5
★★★★★
I appreciate the warmth of the products as well as the information and speed of shipments.
Comprador Verificado
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5
/5
★★★★★
-
Theo D.
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5
/5
★★★★★
-
Laurent D.
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5
/5
★★★★★
-
Comprador Verificado
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5
/5
★★★★★
As with every order, always top-notch
Lucas R.
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5
/5
★★★★★
Product quality On-time delivery
Antoine D.
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1
/5
★☆☆☆☆
Order not received
Leila E.
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Answer from Freezedried & Co
Hello, your parcel was shipped the day after your order was confirmed, i.e. on 21/12. However, the delivery time was longer than expected due to the festive season. The parcel was delivered on 24/12 to the relay point and collected by you on the 28th. Thank you for your understanding. Team Lyo
1
/5
★☆☆☆☆
Does not keep food warm long enough, max. 4 h
Theo B.
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Answer from Freezedried & Co
Hello, thank you for your feedback. We invite you to contact our after-sales service for further information on the use of the Valira food box. It is important to fill the bowl as full as possible so that there is as little air as possible. If the volume of your meal does not exceed half that of your food box, you can use the second container to fill the void. Yours faithfully. Team Lyo.
5
/5
★★★★★
Fast delivery and quality products.
Hugo R.
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5
/5
★★★★★
-
Manon T.
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5
/5
★★★★★
The contents of the parcel were very neatly packed in a recycled cardboard box with a note explaining it. Thanks to Aurore who took care of it.
Camille B.
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5
/5
★★★★★
Fast, well packaged, products available, nice range, just a little more expensive than other sites for similar products.
Julie R.
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5
/5
★★★★★
Verified Buyer
5
/5
★★★★★
-
Guillaume B.
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5
/5
★★★★★
Products as described, not yet tested for 25 years shelf life 🙂 Fast, well-packaged delivery.
William S.
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3
/5
★★★☆☆
Thanks to the trustedshop guarantee I got my money back, as I didn't get my order, a pity really.... I think that in this aspect the shipping issue should be improved, as I find the store very interesting and I would like to be able to place orders later. If they do not improve this I will have to look for another store that guarantees me the same products and a perfect shipment to my country.
Comprador Verificado
purchased on 06/12/2020
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Answer from Freezedried & Co
Sorry for the inconvenience, we have well shipped your package with Chronopost for Andorra. However, there was a problem with the invoices as one of them was missing. The package was returned to our offices and we have made the refund because of the delay of the shipment. Thank you for your understanding. The Lyophilized & co team
5
/5
★★★★★
-
Antoine T.
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5
/5
★★★★★
-
Lucas P.
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5
/5
★★★★★
It's always perfect with Lyophilise! Order placed on Sunday, shipped on Monday and received on Tuesday (chronopost). Perfect parcel, items ordered correspond in every way to the descriptions. A little gift (mug) that makes you happy. I highly recommend Lyophilise everywhere I go 😉
Nicolas P.
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1
/5
★☆☆☆☆
I can't evaluate an order I haven't received.
Theo P.
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Answer from Freezedried & Co
Hello Madam, At the time of your order, the reference "25 Allumettes - Waterproof, Windproof" was out of stock with a supply date indicated. Unfortunately, this date has been extended due to delivery problems with our supplier. We tried to contact you by e-mail or telephone to propose a change or cancellation of the product. Apparently, the information didn't reach you... The matches will be available this weekend, which means they will be shipped this week. Could you please contact us (team[at]lyophilise.com) to know your choice for the delivery time? Thank you in advance for your understanding. Sincerely yours, Team Lyo