/10
★★★★★
based on 9732 reviews published
★★★★★
based on 9732 reviews published
Latest customer reviews
5
/5
★★★★★
Nothing to say, very professional, fast delivery
Antoine M.
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5
/5
★★★★★
The variety and explanations of the site
Comprador Verificado
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5
/5
★★★★★
Everything went very well: the information on the progress of the shipment was excellent, and I received the products well packaged and in perfect condition.
Comprador Verificado
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5
/5
★★★★★
Very fast delivery and top quality? The fruit is just too good!!! Merciii ??
William A.
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5
/5
★★★★★
Fast delivery and conforms to my order
Karim B.
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5
/5
★★★★★
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Guillaume P.
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5
/5
★★★★★
Fast order processing
Guillaume T.
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2
/5
★★☆☆☆
Transport is normally supposed to take between 3 and 4 working days. As a result, my parcel is still in France and doesn't seem to have left. I had to order freeze-dried food from another site to get it in time.
Anais D.
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Answer from Freezedried & Co
Hello Sir, Your order has been shipped 48 hours after your validation. Delivery to Switzerland takes about 3-4 working days, not including customs delays. Unfortunately, it is impossible to predict this delay in advance. We are sorry that the delivery did not take place on time and ask for the return of the parcel in order to proceed with the refund of your order. Thank you for your understanding. The Lyophilise & co team
5
/5
★★★★★
-
Guillaume B.
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5
/5
★★★★★
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Jean R.
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5
/5
★★★★★
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Lucie M.
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5
/5
★★★★★
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Michel P.
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5
/5
★★★★★
Team availability
Lucas B.
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5
/5
★★★★★
Hello, perhaps you could increase the stock a little to have a little less out-of-stock products, especially on the best sellers.
Julie D.
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1
/5
★☆☆☆☆
Deliver parcels to requested locations
Michel B.
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Answer from Freezedried & Co
Hello, when relay points are saturated with parcels, some of them can no longer accommodate them. As a result, they are routed to other relay points theoretically close to the selected point, but we recognize that this is not always perfect. This is beyond our control; the carriers are companies independent of Lyophilise & Co, but we have every confidence in them. We hope you understand. The Lyophilise & Co. team
1
/5
★☆☆☆☆
You must receive it before evaluating
James S.
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Answer from Freezedried & Co
Hello, your order has been available since Wednesday morning at your point relais. Packages only stay in the point relais for 7 days. We invite you to go there on Wednesday at the latest (ask about opening times) to collect it, otherwise it will be returned to us. If you have any concerns, please contact us by e-mail or telephone. Have a nice day. The Lyophilise & Co. team
4
/5
★★★★☆
I was shocked to find the 2 flat packs of smell proof bags in a huge cardboard box, 85% full of air-filled bags.... all that plastic and cardboard instead of receiving the goods in an average padded envelope.
Claire R.
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Answer from Freezedried & Co
Hello, we understand your concern when receiving your goods...... No doubt we took too many precautions with your parcel. We didn't have the right envelopes for shipping your order, so we'll do something about that. Thank you for your feedback. The Lyophilise & Co. team
4
/5
★★★★☆
The service
Pierre M.
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5
/5
★★★★★
Fast delivery, well packaged. Meets my expectations.
Hugo T.
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5
/5
★★★★★
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Nicolas L.
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5
/5
★★★★★
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Manon R.
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4
/5
★★★★☆
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Pierre M.
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5
/5
★★★★★
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Antoine R.
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5
/5
★★★★★
Verified Buyer
4
/5
★★★★☆
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Laurent R.
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5
/5
★★★★★
I really appreciated your responsiveness to my problem and the very good solution you found.
Anais R.
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5
/5
★★★★★
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Javier M.
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5
/5
★★★★★
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Lucas R.
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5
/5
★★★★★
Speed, it was perfect
Charlotte M.
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5
/5
★★★★★
Good products
Lucas L.
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