/10
★★★★★
based on 10343 reviews published
★★★★★
based on 10343 reviews published
Latest customer reviews
5
/5
★★★★★
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Theo T.
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5
/5
★★★★★
Verified Buyer
5
/5
★★★★★
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Sophie R.
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5
/5
★★★★★
Super packaging of the order nothing to complain about!
Julie B.
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5
/5
★★★★★
Trustworthy merchant site, quality products, super-clear product descriptions.... In short, Lyophilisé & Co is all good!
Nicolas D.
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5
/5
★★★★★
Everything went well with Lyophilisé & CO despite a return trip for the parcel due to the absence of a message from La Poste informing me of the delivery to the parcel relay.
Hugo D.
purchased on 26/10/2020
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4
/5
★★★★☆
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Lucas R.
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5
/5
★★★★★
My order arrived in 24H very happy! first time I order.
Antoine L.
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5
/5
★★★★★
Top service
Claire T.
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5
/5
★★★★★
The boxes should be marked FRAGILE to prevent the carrier from damaging the parcel.
Pierre M.
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Answer from Freezedried & Co
Hello, thank you for your feedback. In fact, our logistics department is currently taking the necessary steps to reinforce communication on fragile products. Your next orders should be taped with the mention Fragile. If you have experienced damage to your order, we invite you to take photos and contact our team[at]lyophilise.com. The Lyophilise & Co team
5
/5
★★★★★
Very prompt service, high quality goods. I am very happy to have discovered this excellent company in 2019.
Camille T.
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2
/5
★★☆☆☆
Inedible paella
Mehdi M.
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Answer from Freezedried & Co
Hello, Thank you for your feedback. We are very sorry that you were not satisfied with the Paella from our caterer. Could you please get in touch with our team so that we can find out exactly what happened? Thanking you, the Lyophilise & Co team
5
/5
★★★★★
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Guillaume L.
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2
/5
★★☆☆☆
Parcel not delivered to requested address but to post office
Pierre M.
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Answer from Freezedried & Co
Hello and thank you for your feedback. We're surprised ourselves, as your order indicates a Hyper Casino. That being said, this can be explained by the fact that with the confinement, some relay points are saturated and refuse parcels because they lack space. This is even more true at the end of the year, when sanitary measures are in place. If you are unable to get there, please do not hesitate to contact us. We hope you will be satisfied with your order. The Lyophilise & Co. team
5
/5
★★★★★
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Theo B.
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4
/5
★★★★☆
Very good variety of choices and very complete. Very professional, they do everything to help us and respond quickly. The only downside is the ordering process on their website. When I'm abroad and want to have my order delivered to a French address, the site always puts a relay point nearby and not the address. Otherwise I highly recommend it. Don't hesitate.
Theo M.
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Answer from Freezedried & Co
Hello, thank you for your feedback and your loyalty. Although our software is efficient, it can be a bit stubborn for people wishing to be delivered to a different country than the one invoiced. In its defense, this can be explained by the shipping costs, as it is set up for the least expensive solution in terms of delivery costs in France. The best thing to do is to contact our team directly when you place your next order 🙂 Thank you for your understanding, Team Lyo
5
/5
★★★★★
Customer service responsiveness
Hugo R.
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5
/5
★★★★★
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Oliver T.
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3
/5
★★★☆☆
I am very unhappy with the delivery time, which I paid a very high price of 9.43 euros for delivery within 24 hours. Order placed on Wednesday and delivered the following Monday. Unacceptable
Leila M.
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Answer from Freezedried & Co
Hello, we apologize for the inconvenience. We shipped your package the day after you placed your order, but our carrier delayed delivery twice. As the delivery time was far from that indicated, we have just refunded the shipping costs to your credit card. Please do not hesitate to contact us if the delivery times are not met, so that we can intervene with the carrier. Thank you for your understanding. Team Lyo
5
/5
★★★★★
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Laurent D.
purchased on 05/06/2020
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5
/5
★★★★★
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Jean D.
purchased on 15/07/2020
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5
/5
★★★★★
Very fast despite the crisis
Laurent M.
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5
/5
★★★★★
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Nicolas L.
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3
/5
★★★☆☆
A little disappointed with the cans inside, there's only one lid for 2 cans, it would have been better if we could have used the 2 separately. And we chose 1L, thinking that the can would have a capacity of 1L, but in fact it's only 700ml and the little can that fits inside takes up the rest of the space and can't be used separately. A pity, because it's a good article
Camille R.
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Answer from Freezedried & Co
Hello, thank you for your feedback. It's true that the Valira food box you bought is a good product. It has a capacity of 1 liter and as indicated on the product sheet, it comes with 2 other containers that will slide inside (one of 0.7l and one of 0.3l, so in fact there won't be any space left if you use the 2 containers). Logically, the canister inserted first will receive the lid, then you can place the second canister, which will benefit from the lid of the food canister. Don't hesitate to contact our customer service department if you don't want the item. The Lyophilise & Co team is at your disposal.
5
/5
★★★★★
Speed and impeccable communication? I recommend it!
Antonio M.
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5
/5
★★★★★
Choice of quality basic products; also a variety of ready-made meals. Fast delivery.
Laurent R.
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5
/5
★★★★★
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Hugo P.
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5
/5
★★★★★
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Michel T.
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5
/5
★★★★★
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Jean T.
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5
/5
★★★★★
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Henry A.
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