/10
★★★★★
based on 9732 reviews published
★★★★★
based on 9732 reviews published
Latest customer reviews
1
/5
★☆☆☆☆
Order placed on 25/06 and still no information about it. Either the order arrived at a relay point but I have received NO e-mail telling me that the parcel has arrived, or the 24-hour delivery is ABSOLUTELY not respected. Either way, it's not right. I'm going to call my relay point this afternoon, hoping that the parcel hasn't arrived and then left again because I didn't go to pick it up (normal, like an idiot I'm waiting for their e-mail telling me that the parcel has arrived but NOTHING).
Lucas M.
Translated review
Answer from Freezedried & Co
Hello, your order did indeed contain products that were out of stock (indicated on our site at the time of your order). Their production was delayed and we were unable to ship the products in time. After our exchange yesterday, your order is being prepared and shipping costs have been refunded. Due to the exceptional circumstances, our suppliers have done their utmost for the reorders, some delays have been impacted. We apologize for the delay, but hope for your understanding. The Lyophilise & Co team
5
/5
★★★★★
Fast and accurate delivery. Very good.
Antoine M.
Translated review
5
/5
★★★★★
They have a really efficient customer service. It is one of the best I have found on the internet in general, not only in freeze-dried products. The variety of stock can already be seen on their website which is very wide, but the customer service is really superior. A 10
Comprador Verificado
Translated review
5
/5
★★★★★
Very good site, easy to use with product reviews, fast delivery.
Antoine T.
Translated review
5
/5
★★★★★
Quality products, perfect delivery.
Lucas M.
Translated review
5
/5
★★★★★
High-quality products from various manufacturers
Comprador Verificado
Translated review
5
/5
★★★★★
Very smooth website and perfect turnaround. Many thanks
Guillaume B.
Translated review
5
/5
★★★★★
Welcoming site, easy to search. several products not available, but i had a short deadline for the reception. parcel received very quickly and product conforms. only disappointed for the port which is announced free considering the amount of the order, which i did not have. products will be tested on 3 days soon.
Michel D.
Translated review
Answer from Freezedried & Co
Hello, thank you for your comment. Postage is free for orders over 70 euros for Chrono-relais delivery. Nevertheless, you had chosen a standard Chronopost delivery for a 24h home delivery. Thank you in advance for your understanding. Sincerely yours, the Lyophilise & Co Team
5
/5
★★★★★
Fast packaging adapted to contents. Reuse of cartons is good.
Jean T.
Translated review
5
/5
★★★★★
Products as described. Very fast delivery. I appreciated the human touch despite ordering on the internet, like the little smiley face added to the pen of the parcel picker, or the reuse of a previously used box.
Claire M.
Translated review
4
/5
★★★★☆
-
Elise T.
Translated review
5
/5
★★★★★
Clear and efficient website, fast delivery
Maria M.
Translated review
5
/5
★★★★★
Fast shipping. Perfect!
Hugo D.
Translated review
5
/5
★★★★★
Very good site navigation, choice, stock information.... Nothing negative
Theo T.
Translated review
5
/5
★★★★★
-
Theo R.
Translated review
5
/5
★★★★★
-
William T.
Translated review
5
/5
★★★★★
-
Mehdi B.
Translated review
5
/5
★★★★★
-
William S.
Translated review
4
/5
★★★★☆
-
Hugo D.
Translated review
5
/5
★★★★★
Personalized service and attention to detail. Professionalism
William S.
Translated review
5
/5
★★★★★
-
Guillaume P.
Translated review
5
/5
★★★★★
Product quality and service reliability.
Sophie R.
Translated review
5
/5
★★★★★
-
Antoine M.
Translated review
5
/5
★★★★★
-
Michel R.
Translated review
4
/5
★★★★☆
-
Michel B.
Translated review
5
/5
★★★★★
Order processed a day late, but the Lyophilisé team did everything possible with the carrier to ensure a morning delivery. Chronopost delivered in the morning. The parcel was impeccable, as it always is, and the items were in order. Mail-order sites with REAL after-sales service are becoming rare! And Lyophilisé is one of my favorite references! A more than perfect site!
Manon R.
Translated review
5
/5
★★★★★
Very good experience.
Antoine B.
purchased on 12/03/2020
Translated review
4
/5
★★★★☆
Well packaged and carefully completed. However, it arrived completely covered with thick black scratches of dirt on the 2 large sides, and erasures on the label which covered the label and made it difficult for the relay to scan.
Theo M.
Translated review
Answer from Freezedried & Co
Thank you for your feedback. Packages leaving our premises look good and don't have time to be dishevelled or soiled, as they travel a maximum of ten metres in wheeled crates and are taken away directly by truck, or else they are placed on a pallet and collected manually, package by package, by one of our carriers in his van 🙂 Scratches and marks are more due to their transit via logistics platforms. We hope that the products inside were intact. We thank you for your confidence. The Lyophilise & Co. team
5
/5
★★★★★
The site is clear, efficient and very relevant in its suggestions. The products on offer are of excellent quality, and the delivery service is top-notch. RAS... Keep up the good work!
Antonio L.
Translated review
5
/5
★★★★★
Fast shipping, it's great to have several brands to choose from
Camille D.
Translated review