/10
★★★★★
based on 10530 reviews published
★★★★★
based on 10530 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
Choose your relay point .. I wasn't asked which one I prefer and I end up with one more than 30 minutes away with lousy opening hours.
Marie B.
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Answer from Freezedried & Co
Hello, once you've arrived at your basket, our website offers you to choose your relay point. Perhaps you didn't see it? The Lyo team apologizes for this. Next time, don't hesitate to contact our customer service department at [email protected] or 02.97.87.23.73 for more information on relay points. Have a nice day from the Lyo team.
2
/5
★★☆☆☆
Bought products noted in stock and 4/5 days of delays 9 days after the products are always noted in order!!! Leaving on a trek, I had to re-order the products from the competition.
Marie T.
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Answer from Freezedried & Co
Hello, the stock noted on our website is in real time. At the time you ordered, one of the products was not in stock. However, please do not hesitate to contact us for a refund or to exchange your product with another in stock at [email protected] or 02.97.87.23.73. The lyo team wishes you a good day.
3
/5
★★★☆☆
Hi I found the prices correct, the choice and the whole site very pleasant but, there is always a but, even several: - my order made on June 20th arrived only on the 27th, it is not very serious but could be improved - I ordered products, cakes not to name them, and even before tasting them I am disappointed: the advertised weight of 200g is not what I received (around 150g), not to mention the resulting calories, which limit my interest in these items, and what about the enormous packaging for this little cake? - I'm also worried about the travel meals, whose bags are inflated with air. Maybe it's nothing serious, but it remains to be seen. I'll wait to see if the products are OK in the end, and will no doubt test other products again before making a final judgement.
Claire D.
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Answer from Freezedried & Co
Thank you for your comment, we have taken your feedback into account. Concerning the delivery time, we have shipped your parcel on time. Unfortunately, the carrier encountered a delivery problem which delayed the delivery time. We apologize for the inconvenience. Concerning the weight of the cakes, this is a small local artisanal caterer and production can vary. We'll be updating the information on the site and taking care with future deliveries. And finally, for the Voyager bags, this is quite normal. Don't worry, this is their manufacturing process. Thank you for your understanding, and happy testing!
3
/5
★★★☆☆
The delivery of the order was fast, the products were well wrapped and in good condition, we haven't tried them yet. Freeze-dried products are quite expensive. It would be nice if they offered some discount , some product offer or put free shipping. Otherwise very good.
Comprador Verificado
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Answer from Freezedried & Co
Hello, thank you for your message. Currently there are destocking offers before the move from our company. You can find all available discounts here: https://www.liofilizado.es/desalmacenaje-c-3563 🙂 We hope it works for you. Have a nice day.
3
/5
★★★☆☆
Plenty of choice of dishes, very good. The sachets are not cheap, but the rations are well proportioned and easy to prepare. On the other hand, there is no delivery tracking and delivery times are long. You really need to plan ahead. A link to keep you up to date on the progress of the preparation of the parcel and its state of acceptance would not be a bad thing.
Antoine T.
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Answer from Freezedried & Co
Hello, Sorry for the inconvenience. Your order was on hold due to a product shortage (the information is noted at the time of your purchase). Normally, we contact our customers to let them know when items are unavailable. Unfortunately, we were unable to do so due to order flow. The item is now available, and your parcel will leave tomorrow. You will receive a confirmation e-mail with the tracking number. Thank you for your understanding. Elodie from Team Lyo
2
/5
★★☆☆☆
I have a power banck 5000amh and the mini USB charging socket is empty, I have not heard back from you, I have been a customer for 3 years, I will continue to buy freeze dried food from you but I will no longer buy material from your company.
Comprador Verificado
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Answer from Freezedried & Co
Good morning, Sorry for the inconvenience, your email was in our spam folder. We have sent an email right away to solve the problem with the battery. Thank you for your understanding, best regards. The Lio Team
3
/5
★★★☆☆
It says free delivery and at the time of payment there was a 6 euro charge.
Henry B.
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Answer from Freezedried & Co
Thank you for your feedback. Delivery costs are free in France for orders over 70 in a "point relais". They are not for home delivery, the delivery method you have chosen. We hope this clarifies things for you. If you have any questions, please do not hesitate to contact us. The Lyo team
3
/5
★★★☆☆
Delivery much longer than expected, I was not asked if I wanted to wait. So I'm still waiting.
Hugo R.
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Answer from Freezedried & Co
Thank you for your feedback. My colleagues contacted you by e-mail the day after (March 2) your order (March 1) to warn you of a shortage on a soup. Perhaps it's in your spam folder? Our customer service department will contact you by phone to check on your order. Thank you for your understanding. The Lyo team
3
/5
★★★☆☆
Dishes ordered with a relatively short BBD (NOV 2023). Too expensive to return! I am disappointed and will think again before ordering. Concerning the delivery, RAS.
Pierre R.
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Answer from Freezedried & Co
Thank you for your feedback. Can you tell us more about the dishes in question? If it's the Tent Meals brand, it's an English artisanal brand "all homemade" and the DLUO/DDM are 1 year after manufacture (they are completely consumable beyond that). Depending on the batch and therefore its date of manufacture, the order date + shipping from England, you may have a delay of a few months. If it's another brand, please contact our sales department team(at)lyophilise.com. We hope to have clarified this point. The Lyo team
3
/5
★★★☆☆
Choice of delivery points too limited
Elise D.
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Answer from Freezedried & Co
Thank you for your feedback. We've counted around twenty relay points in your city district. Were these points suggested to you when you placed your order? We did the test on our side and they appear. We'll be happy to help if you need any further assistance. The Lyo team
2
/5
★★☆☆☆
I placed an order with you, and i know it's my fault. i forgot to pay the shipping, i've been waiting for my order for a week and seeing nothing coming, i contacted you. To tell me that I hadn't paid the postage! why didn't you send me an e-mail to remind me? it's stupid! I know I didn't pay attention when I paid! sad though 🙁
Charlotte D.
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Answer from Freezedried & Co
Thank you for your feedback. We understand your frustration. Payment must be complete for the order to be dispatched. On our side, my colleagues normally warn us. It seems that there has been human error on both sides. Your order will be shipped today. Have a nice day. The Lyo team.
3
/5
★★★☆☆
Description I liked the detail of the food inside, especially the lactose-free notion, it would be nice to do the same for the packs.
Antonio G.
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Answer from Freezedried & Co
Thank you for your feedback, we will pass on your comment to our web service. We wish you a nice day. The Lyo Team
3
/5
★★★☆☆
The items I want to order are always low in stock or not in stock at all
Verified Buyer
Answer from Freezedried & Co
Thank you for your feedback. Do not hesitate to contact us at [email protected], perhaps we can advise you on alternative solutions 🙂 We wish you a nice day. The freeze dried and co team
3
/5
★★★☆☆
-
Javier F.
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Answer from Freezedried & Co
Thank you for your feedback! Some products are victims of their own success during the high season. We invite you to create alerts directly on the desired products to be alerted of their availability. Thank you for your understanding. The Lyophilise & Co team
3
/5
★★★☆☆
Javier F.
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Answer from Freezedried & Co
Thank you for your feedback! Some products are victims of their own success during the high season. We invite you to create alerts directly on the desired products to be alerted of their availability. Thank you for your understanding. The Lyophilise & Co team
3
/5
★★★☆☆
-
Javier F.
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Answer from Freezedried & Co
Thank you for your feedback! Some products are victims of their own success during the high season. We invite you to create alerts directly on the desired products to be alerted of their availability. Thank you for your understanding. The Lyophilise & Co team
3
/5
★★★☆☆
Same-day shipping is just ridiculous: if the order is placed after 1 p.m., you have to wait until the next day or even the day after that, in the middle of the afternoon. Frankly, there's no point in being in a hurry, you might as well go elsewhere.
Michel T.
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Answer from Freezedried & Co
Hello, your parcel was prepared the day after your order (ordered on 02/08, picked up by the carrier on 03/08). You then chose a 48h delivery with Colissimo. Unfortunately delivery was delayed and the parcel was delivered on 06/08. Sorry for the delay. For all urgent orders, please choose a 24h delivery or contact us in advance. Thank you in advance for your understanding. Sincerely yours, the Lyo team
3
/5
★★★☆☆
None of the orders placed have arrived on the proposed day, in fact one of them arrived 3 days later. As for the products, they are very good both in quality and taste.
Comprador Verificado
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Answer from Freezedried & Co
Thank you very much for your loyalty and feedback on our services. Your orders have been shipped quickly by our logistics department. Unfortunately, delivery times may vary depending on the carrier - for Spain the delivery time is between 3 to 5 working days. If your order is urgent, you can contact us to change to a faster carrier. Thank you for your understanding, best regards. The Lio team
3
/5
★★★☆☆
They do not respond to messages or questions. Ils n'ont pas répondent aux demandes envoyées. Satisfait par produit et expédition rapide.
Comprador Verificado
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Answer from Freezedried & Co
Bonjour et merci de votre avis. En effet, nous n'avons pas vu votre demande et nous en sommes en sommes désolés. Ma collègue procède à un remboursement équivalent à la remise que vous auriez dû percevoir suite au problème de code que vous avez rencontré. Thank you for your understanding for this human error. The Lyo team
3
/5
★★★☆☆
The order takes a long time
Comprador Verificado
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Answer from Freezedried & Co
Thank you for your comment. Order preparation is 48 hours and we do not ship on weekends because there is no carrier. Your order was placed on Sunday, your package left our store on Tuesday for a Friday delivery. Delivery in Spain is 3-5 working days. For urgent orders, do not hesitate to contact us beforehand. The Lio team
3
/5
★★★☆☆
The parcel was supposed to be delivered (as usual) to the pickup point 2 minutes' walk from my house, but it was delivered to the next town, forcing me to take the car. I was faced with a fait accompli (it was mentioned that the initial relay was not available, but on the parcel it says that the change was at my request, which is not the case).
Anais B.
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Answer from Freezedried & Co
Thank you for your feedback. Indeed, a parcel can be redirected to another relay point if the latter is closed or saturated with parcels. As for the reason for this redirection, it's probably a human error on the part of the carrier. We apologize for this inconvenience. The Lyo team
2
/5
★★☆☆☆
My last order of almost exclusively CONVAR "Emergency food" products arrived very damaged. Every other box is crushed. - the outer packaging is impeccable: sturdy cardboard without a single dent. - your inner packaging is neat: plenty of bubble wrap. In my opinion, the problem lies in the fragility of the box itself: the sheet metal is far too thin... It seems that the boxes were damaged during transport. Best regards olivier Weyer
Nicolas L.
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Answer from Freezedried & Co
Hello, I'm sorry about this delivery incident and thank you for your feedback. Can you inspect the boxes and take a closer look at the joints? If they are affected, please contact us as soon as possible for a replacement. Our contact details are team(at)lyophilise.com. We wish you a pleasant day. The Lyo team
2
/5
★★☆☆☆
Order placed on 28/06 with only one restocked product announced within two days. The amount has been debited from my account but my order is still waiting to be processed.
Theo T.
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Answer from Freezedried & Co
Thank you for your feedback. Your order does indeed contain a reference awaiting delivery. However, in the current context, this product is in high demand and the manufacturer is experiencing production delays, which is affecting our restocking. My colleagues will get in touch with you to see what suits you best. Thank you for your understanding. The Lyo team
3
/5
★★★☆☆
Lots of references Lots of leftovers
Julie B.
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Answer from Freezedried & Co
Thank you for your feedback. Don't hesitate to sign up for availability alerts on the products you want, to be notified when they return. If you would like to discover alternatives to our products, we can undoubtedly direct you to other references. In this case, we can be reached via our form, chat or phone 02 97 87 23 73 The Lyo team >>> https://www.lyophilise.fr/contact
3
/5
★★★☆☆
Package opened and torn, goods in good condition.
Karim R.
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Answer from Freezedried & Co
Sorry about this incident, and relieved if the bags are not punctured. During transport, these meals, which are heavier than freeze-dried, can be heckled by the carriers. If you have any questions, please don't hesitate to contact us. The Lyo team
2
/5
★★☆☆☆
The delivery was missing a product. So a lack of vigilance in logistics? can do better.
Lucas R.
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Answer from Freezedried & Co
Thank you for your feedback. The correct product is on its way and will be delivered shortly. Our apologies for the inconvenience. The Lyo Team
3
/5
★★★☆☆
I encountered problems when ordering (error message) but responsive customer service. Product diversity could be improved, especially since several products are sold out. I found little competition. I would probably have gone to decat but products sold out.
Pierre L.
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Answer from Freezedried & Co
Thanks for your comment! Have a nice day 😉 The Lyo team
3
/5
★★★☆☆
A product that was not in stock was exchanged for another of lesser value, without my having had the opportunity to choose, and I didn't notice the difference in value.
Antoine B.
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Answer from Freezedried & Co
Thank you for your feedback. On our side, everything was taken care of. Your granola cherry chocolate mousse Fuel was out of stock, so we switched to the Summit to Eat brand, which is from the same manufacturer and produces exactly the same granola cherry chocolate mousse recipe. While the latter was 60 cts cheaper (a credit note was issued for a future order), you gained in the exchange because the recipe is heavier than FUEL's, and the two brands were not initially intended for the same audiences (one for storage, the other for outdoor activities). In any case, my colleagues are in the process of refunding your credit and we hope to have cleared up any doubts about our order management. The Lyo Team
2
/5
★★☆☆☆
The prices are becoming exorbitant, and on top of that you have to pay the postage. I will not advertise. Thank you very much.
Theo P.
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Answer from Freezedried & Co
Hello, we are resellers and not manufacturers, and to be totally transparent, we have also been surprised by the increase in some of our suppliers' prices, both for purchases and resales. Sometimes we don't defer price increases when it's bearable for us. That being said, this year, for most of the increases, we were unable to maintain the 2021 rates and applied the sales rates recommended by our suppliers. There are a number of reasons for this rise in supplier prices: rising raw material costs (or even shortages in some cases), Brexit for UK brands with customs duties that didn't exist before, rising energy costs, the use of more manpower to cope with seasonal peaks, and investment in factories. That said, we regularly run promotions, here's the link: https://www.lyophilise.fr/bons-plans-c-3563 The Lyo team wishes you a good day and a pleasant weekend.
3
/5
★★★☆☆
All products are noted as being in stock. No news for a week, only to receive a message saying that one of the products was out of stock and asking if I'd agree to an exchange. In short, not very responsive customer service overall, but if you're not in a hurry, it's OK.
Hugo R.
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Answer from Freezedried & Co
Thank you for your feedback and sorry about this incident. We did indeed have a stock error, you could order the reference but it was out of stock. My colleagues made the necessary arrangements. We thank you for your understanding and wish you a pleasant trek. The Lyo team