/10
★★★★★
based on 10179 reviews published
★★★★★
based on 10179 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
It says free delivery and at the time of payment there was a 6 euro charge.
Henry B.
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Answer from Freezedried & Co
Thank you for your feedback. Delivery costs are free in France for orders over 70 in a "point relais". They are not for home delivery, the delivery method you have chosen. We hope this clarifies things for you. If you have any questions, please do not hesitate to contact us. The Lyo team
3
/5
★★★☆☆
Delivery much longer than expected, I was not asked if I wanted to wait. So I'm still waiting.
Hugo R.
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Answer from Freezedried & Co
Thank you for your feedback. My colleagues contacted you by e-mail the day after (March 2) your order (March 1) to warn you of a shortage on a soup. Perhaps it's in your spam folder? Our customer service department will contact you by phone to check on your order. Thank you for your understanding. The Lyo team
3
/5
★★★☆☆
Dishes ordered with a relatively short BBD (NOV 2023). Too expensive to return! I am disappointed and will think again before ordering. Concerning the delivery, RAS.
Pierre R.
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Answer from Freezedried & Co
Thank you for your feedback. Can you tell us more about the dishes in question? If it's the Tent Meals brand, it's an English artisanal brand "all homemade" and the DLUO/DDM are 1 year after manufacture (they are completely consumable beyond that). Depending on the batch and therefore its date of manufacture, the order date + shipping from England, you may have a delay of a few months. If it's another brand, please contact our sales department team(at)lyophilise.com. We hope to have clarified this point. The Lyo team
3
/5
★★★☆☆
Choice of delivery points too limited
Elise D.
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Answer from Freezedried & Co
Thank you for your feedback. We've counted around twenty relay points in your city district. Were these points suggested to you when you placed your order? We did the test on our side and they appear. We'll be happy to help if you need any further assistance. The Lyo team
2
/5
★★☆☆☆
I placed an order with you, and i know it's my fault. i forgot to pay the shipping, i've been waiting for my order for a week and seeing nothing coming, i contacted you. To tell me that I hadn't paid the postage! why didn't you send me an e-mail to remind me? it's stupid! I know I didn't pay attention when I paid! sad though 🙁
Charlotte D.
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Answer from Freezedried & Co
Thank you for your feedback. We understand your frustration. Payment must be complete for the order to be dispatched. On our side, my colleagues normally warn us. It seems that there has been human error on both sides. Your order will be shipped today. Have a nice day. The Lyo team.
3
/5
★★★☆☆
Description I liked the detail of the food inside, especially the lactose-free notion, it would be nice to do the same for the packs.
Antonio G.
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Answer from Freezedried & Co
Thank you for your feedback, we will pass on your comment to our web service. We wish you a nice day. The Lyo Team
3
/5
★★★☆☆
The items I want to order are always low in stock or not in stock at all
Verified Buyer
Answer from Freezedried & Co
Thank you for your feedback. Do not hesitate to contact us at [email protected], perhaps we can advise you on alternative solutions 🙂 We wish you a nice day. The freeze dried and co team
3
/5
★★★☆☆
-
Javier F.
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Answer from Freezedried & Co
Thank you for your feedback! Some products are victims of their own success during the high season. We invite you to create alerts directly on the desired products to be alerted of their availability. Thank you for your understanding. The Lyophilise & Co team
3
/5
★★★☆☆
Javier F.
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Answer from Freezedried & Co
Thank you for your feedback! Some products are victims of their own success during the high season. We invite you to create alerts directly on the desired products to be alerted of their availability. Thank you for your understanding. The Lyophilise & Co team
3
/5
★★★☆☆
-
Javier F.
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Answer from Freezedried & Co
Thank you for your feedback! Some products are victims of their own success during the high season. We invite you to create alerts directly on the desired products to be alerted of their availability. Thank you for your understanding. The Lyophilise & Co team
3
/5
★★★☆☆
Same-day shipping is just ridiculous: if the order is placed after 1 p.m., you have to wait until the next day or even the day after that, in the middle of the afternoon. Frankly, there's no point in being in a hurry, you might as well go elsewhere.
Michel T.
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Answer from Freezedried & Co
Hello, your parcel was prepared the day after your order (ordered on 02/08, picked up by the carrier on 03/08). You then chose a 48h delivery with Colissimo. Unfortunately delivery was delayed and the parcel was delivered on 06/08. Sorry for the delay. For all urgent orders, please choose a 24h delivery or contact us in advance. Thank you in advance for your understanding. Sincerely yours, the Lyo team
3
/5
★★★☆☆
None of the orders placed have arrived on the proposed day, in fact one of them arrived 3 days later. As for the products, they are very good both in quality and taste.
Comprador Verificado
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Answer from Freezedried & Co
Thank you very much for your loyalty and feedback on our services. Your orders have been shipped quickly by our logistics department. Unfortunately, delivery times may vary depending on the carrier - for Spain the delivery time is between 3 to 5 working days. If your order is urgent, you can contact us to change to a faster carrier. Thank you for your understanding, best regards. The Lio team
3
/5
★★★☆☆
They do not respond to messages or questions. Ils n'ont pas répondent aux demandes envoyées. Satisfait par produit et expédition rapide.
Comprador Verificado
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Answer from Freezedried & Co
Bonjour et merci de votre avis. En effet, nous n'avons pas vu votre demande et nous en sommes en sommes désolés. Ma collègue procède à un remboursement équivalent à la remise que vous auriez dû percevoir suite au problème de code que vous avez rencontré. Thank you for your understanding for this human error. The Lyo team
3
/5
★★★☆☆
The order takes a long time
Comprador Verificado
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Answer from Freezedried & Co
Thank you for your comment. Order preparation is 48 hours and we do not ship on weekends because there is no carrier. Your order was placed on Sunday, your package left our store on Tuesday for a Friday delivery. Delivery in Spain is 3-5 working days. For urgent orders, do not hesitate to contact us beforehand. The Lio team
3
/5
★★★☆☆
The parcel was supposed to be delivered (as usual) to the pickup point 2 minutes' walk from my house, but it was delivered to the next town, forcing me to take the car. I was faced with a fait accompli (it was mentioned that the initial relay was not available, but on the parcel it says that the change was at my request, which is not the case).
Anais B.
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Answer from Freezedried & Co
Thank you for your feedback. Indeed, a parcel can be redirected to another relay point if the latter is closed or saturated with parcels. As for the reason for this redirection, it's probably a human error on the part of the carrier. We apologize for this inconvenience. The Lyo team
2
/5
★★☆☆☆
My last order of almost exclusively CONVAR "Emergency food" products arrived very damaged. Every other box is crushed. - the outer packaging is impeccable: sturdy cardboard without a single dent. - your inner packaging is neat: plenty of bubble wrap. In my opinion, the problem lies in the fragility of the box itself: the sheet metal is far too thin... It seems that the boxes were damaged during transport. Best regards olivier Weyer
Nicolas L.
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Answer from Freezedried & Co
Hello, I'm sorry about this delivery incident and thank you for your feedback. Can you inspect the boxes and take a closer look at the joints? If they are affected, please contact us as soon as possible for a replacement. Our contact details are team(at)lyophilise.com. We wish you a pleasant day. The Lyo team
2
/5
★★☆☆☆
Order placed on 28/06 with only one restocked product announced within two days. The amount has been debited from my account but my order is still waiting to be processed.
Theo T.
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Answer from Freezedried & Co
Thank you for your feedback. Your order does indeed contain a reference awaiting delivery. However, in the current context, this product is in high demand and the manufacturer is experiencing production delays, which is affecting our restocking. My colleagues will get in touch with you to see what suits you best. Thank you for your understanding. The Lyo team
3
/5
★★★☆☆
Lots of references Lots of leftovers
Julie B.
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Answer from Freezedried & Co
Thank you for your feedback. Don't hesitate to sign up for availability alerts on the products you want, to be notified when they return. If you would like to discover alternatives to our products, we can undoubtedly direct you to other references. In this case, we can be reached via our form, chat or phone 02 97 87 23 73 The Lyo team >>> https://www.lyophilise.fr/contact
3
/5
★★★☆☆
Package opened and torn, goods in good condition.
Karim R.
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Answer from Freezedried & Co
Sorry about this incident, and relieved if the bags are not punctured. During transport, these meals, which are heavier than freeze-dried, can be heckled by the carriers. If you have any questions, please don't hesitate to contact us. The Lyo team
2
/5
★★☆☆☆
The delivery was missing a product. So a lack of vigilance in logistics? can do better.
Lucas R.
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Answer from Freezedried & Co
Thank you for your feedback. The correct product is on its way and will be delivered shortly. Our apologies for the inconvenience. The Lyo Team
3
/5
★★★☆☆
I encountered problems when ordering (error message) but responsive customer service. Product diversity could be improved, especially since several products are sold out. I found little competition. I would probably have gone to decat but products sold out.
Pierre L.
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Answer from Freezedried & Co
Thanks for your comment! Have a nice day 😉 The Lyo team
3
/5
★★★☆☆
A product that was not in stock was exchanged for another of lesser value, without my having had the opportunity to choose, and I didn't notice the difference in value.
Antoine B.
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Answer from Freezedried & Co
Thank you for your feedback. On our side, everything was taken care of. Your granola cherry chocolate mousse Fuel was out of stock, so we switched to the Summit to Eat brand, which is from the same manufacturer and produces exactly the same granola cherry chocolate mousse recipe. While the latter was 60 cts cheaper (a credit note was issued for a future order), you gained in the exchange because the recipe is heavier than FUEL's, and the two brands were not initially intended for the same audiences (one for storage, the other for outdoor activities). In any case, my colleagues are in the process of refunding your credit and we hope to have cleared up any doubts about our order management. The Lyo Team
2
/5
★★☆☆☆
The prices are becoming exorbitant, and on top of that you have to pay the postage. I will not advertise. Thank you very much.
Theo P.
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Answer from Freezedried & Co
Hello, we are resellers and not manufacturers, and to be totally transparent, we have also been surprised by the increase in some of our suppliers' prices, both for purchases and resales. Sometimes we don't defer price increases when it's bearable for us. That being said, this year, for most of the increases, we were unable to maintain the 2021 rates and applied the sales rates recommended by our suppliers. There are a number of reasons for this rise in supplier prices: rising raw material costs (or even shortages in some cases), Brexit for UK brands with customs duties that didn't exist before, rising energy costs, the use of more manpower to cope with seasonal peaks, and investment in factories. That said, we regularly run promotions, here's the link: https://www.lyophilise.fr/bons-plans-c-3563 The Lyo team wishes you a good day and a pleasant weekend.
3
/5
★★★☆☆
All products are noted as being in stock. No news for a week, only to receive a message saying that one of the products was out of stock and asking if I'd agree to an exchange. In short, not very responsive customer service overall, but if you're not in a hurry, it's OK.
Hugo R.
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Answer from Freezedried & Co
Thank you for your feedback and sorry about this incident. We did indeed have a stock error, you could order the reference but it was out of stock. My colleagues made the necessary arrangements. We thank you for your understanding and wish you a pleasant trek. The Lyo team
2
/5
★★☆☆☆
The vacuum-packed survival rations arrived pierced, so they won't keep well. Better packaging would be much appreciated! Fast delivery though.
Julie D.
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Answer from Freezedried & Co
Thank you for your feedback and I'm sorry to hear about this incident. Could you please tell us which part number is damaged? If possible, could you send us a photo so that we can understand the incident. My colleagues will then be able to get back to you with a solution. e-mail address team(at)lyophilise.com. The Lyo team
2
/5
★★☆☆☆
I've always given them 5 stars but this time I'm taking off: - 1 star because the choice of freeze-dried dishes was poor (few available); - 1 star because each freeze-dried dish cost almost 2 euros between my two orders (1 month); - 1 star because some freeze-dried dishes were out of stock in 09/2022, i.e. barely 4 months of potential. I'm really disappointed with this last order.
Lucas D.
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Answer from Freezedried & Co
Thank you for your feedback. We have a lot of stock turnover on freeze-dried meals, so we don't have short dates, and if we do, they are put back with a date clearly indicated. Could you please send us the recipe in question to team(at) lyophilise.com? If possible, a photo of the date and batch number, so that we can compensate you and check with our supplier. Concerning the choice of freeze-dried products, you may prefer a single brand, but don't hesitate to vary to discover new flavors and widen your choice among our hundreds of recipes. We'll be happy to help you choose. As for the price increase, for this French brand there is indeed a price increase applied by the manufacturer to cover real costs (packaging, ingredients, manufacturing...). We try to respect the public selling prices of our suppliers and, like you, we notice increases. We hope you will understand that we are unable to cover these increases. We are sincerely sorry about your last experience, with events beyond our control. We hope to see you again on our site. The Lyo Team
2
/5
★★☆☆☆
Not delivered to the right place
Hugo B.
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Answer from Freezedried & Co
Thank you for your feedback. This can happen when a relay point is saturated, and the carrier redirects the parcel to another point in the network. Sorry for the inconvenience, this relay point is closed on Mondays? If you have any problems collecting your parcel, or if your order is urgent, please don't hesitate to call us directly, and my colleagues in customer service will suggest alternatives. We wish you a pleasant day and look forward to hearing from you. 02 97 87 23 73
2
/5
★★☆☆☆
-
Pierre B.
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Answer from Freezedried & Co
Thank you for your feedback. Your package seems to have been delivered. Was there a problem with your order or delivery? Please let us know so that we can improve our services 🙂 Our mail team(at)lyophilise.com
2
/5
★★☆☆☆
Pierre B.
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Answer from Freezedried & Co
Thank you for your feedback. Your package seems to have been delivered. Was there a problem with your order or delivery? Please let us know so that we can improve our services 🙂 Our mail team(at)lyophilise.com
2
/5
★★☆☆☆
-
Pierre B.
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Answer from Freezedried & Co
Thank you for your feedback. Your package seems to have been delivered. Was there a problem with your order or delivery? Please let us know so that we can improve our services 🙂 Our mail team(at)lyophilise.com