English
★★★★★
based on 12167 reviews published
Latest neutral customer reviews
The freeze-dried products are always top quality, but delivery was a problem. The delivery is guaranteed fast and arrived well after I left on vacation. A pity.
I did not receive the order because the street number was missing.
Delivery in 96h instead of 48h as advertised.
Long delivery times and not necessarily followed up all the time
Products were as expected, but delivery was made to a different relay point than the one requested, 40 minutes away!
The experience with freeze-dried has always been excellent, but the experience with SEUR is disastrous. The last package I have to go to pick it up at a cyber locutorio, which is the place used by displaced ace people to send money to their relatives in other continents. According to SEUR the address is wrong. I have already received more packages from you and when it is SEUR it always happens that there is a problem and I have to go to pick up the package, when I have contracted the home delivery. I would be grateful if you could contact SEUR and inform them of your bad service. I would also be grateful if they could use another parcel delivery company so that their reputation is not affected by a third party.
Freeze-dried, it's getting more and more expensive, I won't be ordering anymore.
Delayed orders not able to test them before thank you before department
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Do not send food products with expired use-by dates. And respond to solicitations due to this problem.
An article was missing
Order received well packaged, received quickly, unfortunately it remains very expensive in my opinion.
Very good contact but unfortunately the merchandise has a different color than the one ordered. Return product and wait for refund.
My order has not arrived yet, it has been held at cronopost manresa for 3 days.
After a test run at lunchtime, I found that the instructions for adding water were not very clear. Indeed, when you're in the middle of nowhere and you're asked to add 212 ml of water, it's not that easy! So I had more of a soup than a chili con carne. There could be a scale for this purpose. Unfortunately, I can't say whether this product would have been appreciated. Product : Chili sin carne bio LF 06-07-BI Best regards Pascal
The courier company SEUR Spain does not deliver the order where indicated. They did NOT notify me of the status of the shipment and left it somewhere else.
I did not receive an email when the order was sent. I made a request via the form to find out where things stood, but no reply after 48 hours. After telephoning, it was sorted out but in the return email I think a word of apology or even a small gesture would not have been too much. We'll have to wait and see when we receive the parcel.
A Friday morning delivery for an order placed the previous Tuesday morning, despite a Chronopost relais recommandé, so that the order can be processed first.
Order reception deadline
Wide choice of products but unfortunately delivery too slow (order placed on 21/08 ..... Delivery on 29/08
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Hello, extremely disappointed with the delivery times. I had to cancel my order and leave without the products, which greatly disrupted the organization. Delivery times really suffer in comparison with the leader, a certain Amazon...
Preparation and delivery time too long.
Order received yesterday. Made for survival bag. Disappointed to see a Gourmiz coconut cereal bar expired on 7/25/23. Especially with large order. I don't see how I can put it in a survival bag .
FD&Co provides a huge variety of products and an amazing one stop shop for all things outdooor, particularly food. The site layout is amazing and the and the information is displayed is super helpful (although some of the filters when choosing products were not working). However the stocks were not up to date and they did not have a series of products that I ordered, which not only changed the order but also delayed the delivery which was not in the indicated timeframe. This said they were super helpful and quick to respond in the support channels, and after that shipped the revised order quickly.
Order still not shipped after a week, no status or communication to know what to expect.
Choose your relay point .. I wasn't asked which one I prefer and I end up with one more than 30 minutes away with lousy opening hours.
Bought products noted in stock and 4/5 days of delays 9 days after the products are always noted in order!!! Leaving on a trek, I had to re-order the products from the competition.
Hi I found the prices correct, the choice and the whole site very pleasant but, there is always a but, even several: - my order made on June 20th arrived only on the 27th, it is not very serious but could be improved - I ordered products, cakes not to name them, and even before tasting them I am disappointed: the advertised weight of 200g is not what I received (around 150g), not to mention the resulting calories, which limit my interest in these items, and what about the enormous packaging for this little cake? - I'm also worried about the travel meals, whose bags are inflated with air. Maybe it's nothing serious, but it remains to be seen. I'll wait to see if the products are OK in the end, and will no doubt test other products again before making a final judgement.
The delivery of the order was fast, the products were well wrapped and in good condition, we haven't tried them yet. Freeze-dried products are quite expensive. It would be nice if they offered some discount , some product offer or put free shipping. Otherwise very good.
Plenty of choice of dishes, very good. The sachets are not cheap, but the rations are well proportioned and easy to prepare. On the other hand, there is no delivery tracking and delivery times are long. You really need to plan ahead. A link to keep you up to date on the progress of the preparation of the parcel and its state of acceptance would not be a bad thing.
I have a power banck 5000amh and the mini USB charging socket is empty, I have not heard back from you, I have been a customer for 3 years, I will continue to buy freeze dried food from you but I will no longer buy material from your company.
It says free delivery and at the time of payment there was a 6 euro charge.
Delivery much longer than expected, I was not asked if I wanted to wait. So I'm still waiting.
Dishes ordered with a relatively short BBD (NOV 2023). Too expensive to return! I am disappointed and will think again before ordering. Concerning the delivery, RAS.
Choice of delivery points too limited