/10
★★★★★
based on 10530 reviews published
★★★★★
based on 10530 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
Not delivered to the right place
Hugo B.
Translated review
Answer from Freezedried & Co
Thank you for your feedback. This can happen when a relay point is saturated, and the carrier redirects the parcel to another point in the network. Sorry for the inconvenience, this relay point is closed on Mondays? If you have any problems collecting your parcel, or if your order is urgent, please don't hesitate to call us directly, and my colleagues in customer service will suggest alternatives. We wish you a pleasant day and look forward to hearing from you. 02 97 87 23 73
2
/5
★★☆☆☆
-
Pierre B.
Translated review
Answer from Freezedried & Co
Thank you for your feedback. Your package seems to have been delivered. Was there a problem with your order or delivery? Please let us know so that we can improve our services 🙂 Our mail team(at)lyophilise.com
2
/5
★★☆☆☆
Pierre B.
Translated review
Answer from Freezedried & Co
Thank you for your feedback. Your package seems to have been delivered. Was there a problem with your order or delivery? Please let us know so that we can improve our services 🙂 Our mail team(at)lyophilise.com
2
/5
★★☆☆☆
-
Pierre B.
Translated review
Answer from Freezedried & Co
Thank you for your feedback. Your package seems to have been delivered. Was there a problem with your order or delivery? Please let us know so that we can improve our services 🙂 Our mail team(at)lyophilise.com
3
/5
★★★☆☆
The Chronopost delivery of my order number 114036 arrived at another collection point far from the one requested. I can't pick it up. Can it be repatriated to St Genis Laval or Oullins? Thank you
Pierre M.
Translated review
Answer from Freezedried & Co
My colleagues will check the status of your parcel and get back to you as soon as possible by e-mail. The Lyo team
3
/5
★★★☆☆
I paid 14 euros for a small package and I think it is very expensive.
Comprador Verificado
Translated review
Answer from Freezedried & Co
Thank you for your opinion. Regarding the shipping cost, you have paid 6,95 for a delivery to a pick up point in Spain, not 14. You can check this information on your invoice that was in your package. We are looking for other solutions to lower the price, however for the moment this is the best price we can propose. Thank you for your understanding, best regards. The Lio Team
2
/5
★★☆☆☆
-
Anais T.
Translated review
Answer from Freezedried & Co
Did something go wrong with your order? Tell us what we can do better 🙂 The Lyo team
2
/5
★★☆☆☆
Anais T.
Translated review
Answer from Freezedried & Co
Did something go wrong with your order? Tell us what we can do better 🙂 The Lyo team
2
/5
★★☆☆☆
-
Anais T.
Translated review
Answer from Freezedried & Co
Did something go wrong with your order? Tell us what we can do better 🙂 The Lyo team
3
/5
★★★☆☆
Fast delivery. Unfortunately, the pack was punctured and opened.
Marie P.
Translated review
Answer from Freezedried & Co
Thank you for your feedback. My colleagues will get back to you to resolve this problem. Kind regards. The Lyo team
3
/5
★★★☆☆
-
Hugo L.
Translated review
Answer from Freezedried & Co
Did something go wrong with your order? Tell us what we can do better 🙂 The Lyo team
3
/5
★★★☆☆
Hugo L.
Translated review
Answer from Freezedried & Co
Did something go wrong with your order? Tell us what we can do better 🙂 The Lyo team
3
/5
★★★☆☆
-
Hugo L.
Translated review
Answer from Freezedried & Co
Did something go wrong with your order? Tell us what we can do better 🙂 The Lyo team
2
/5
★★☆☆☆
More information about the order pending shipment is missing. So you do not know if it is being prepared, has already been sent, expected time ect.
Comprador Verificado
Translated review
Answer from Freezedried & Co
Good morning, Your order is pending shipment as the products were not available at the time of your order. Stock information is clearly indicated on the website. We regret that this was not the case at the time of purchase. Our team will contact you by phone or email today. Thank you for your understanding. Best regards, Elodie from Freeze Dried & Co.
3
/5
★★★☆☆
-
Comprador Verificado
Translated review
Answer from Freezedried & Co
Please do not hesitate to contact us if you have any problems with your order. The Lio Team
3
/5
★★★☆☆
Almost everything I needed was out of stock and I find the prices quite high. Otherwise it's not bad 🙂
Anais D.
Translated review
Answer from Freezedried & Co
Thank you for your feedback. Some rations are indeed out of stock. As far as prices are concerned, we apply the prices recommended by the manufacturers. We invite you to subscribe to the alerts available on the desired product sheets to be notified of arrivals 🙂 Have a nice day.
3
/5
★★★☆☆
A lot of products are missing, I've been waiting a week for my order because I'm missing a product that was marked available.
Hugo M.
Translated review
Answer from Freezedried & Co
Thank you for your feedback. In the meantime I see that my colleagues have taken the necessary steps to replace the missing products, and your package was dispatched yesterday. Thanking you for your understanding and patience, we wish you all the best for the future. The Lyo Team
3
/5
★★★☆☆
Small packaging too expensive for non-organic
Lucas B.
Translated review
Answer from Freezedried & Co
Thank you for your feedback. Supergarden fruit powders are freeze-dried, which is an expensive process. We apply the manufacturer's recommended retail prices. Having said that, if you're looking for organic powders, I invite you to have a look at Lyfood's Lyo Powders. I've included the link below. They come in packs of around 50 g, with a price range from 4 to 9. So maybe more in your price range. If you have any questions, please don't hesitate to contact the lyo team(at)lyophilise.com. Best regards. The Lyo team https://www.lyophilise.fr/fruits-legumes-c-1440?fb=82&f804=050G&f808=oui
3
/5
★★★☆☆
I placed 2 orders, one delivered within 48 hours and on the site my orders are still waiting to be sent. That's it for the 3 stars, otherwise the site is very good.
Guillaume P.
Translated review
Answer from Freezedried & Co
Thank you for your feedback. Thursday afternoon's order is being prepared. Orders placed before 1 p.m. take 48 hours to prepare, and we do not ship on weekends. For your order of the 5th, some products are out of stock, which we expected to receive last week. My colleagues will get back to you to take stock of the situation. Thank you for your understanding. The Lyo team
2
/5
★★☆☆☆
I am still waiting for my last order, it has not arrived and I have no information about it, since 2/27/22 and it is still waiting for shipment.
Comprador Verificado
Translated review
Answer from Freezedried & Co
Sorry for the inconvenience. Following our phone conversation, your package was shipped yesterday. One product was missing and will be shipped later. Thank you for your understanding. Best regards, the Lio team
2
/5
★★☆☆☆
In the box a box of cheese with drips (cheese on top and 2 boxes of rye bread dented bad first experience with you I expect from you a commercial gesture thank you
Nicolas D.
Translated review
Answer from Freezedried & Co
I'm sorry to hear about your misfortune. Despite our precautions on the packaging, parcels sometimes fall during transport. Having said that, a dented box doesn't mean that the products can't be used - it all depends on where the damage occurred. My colleagues will get back to you by e-mail later today to assess the situation and advise you on whether or not to use these products, and if so, to suggest an alternative solution. The Lyo team
3
/5
★★★☆☆
Products are shipped quickly, but many are out of stock.
Michel P.
Translated review
Answer from Freezedried & Co
Thank you for your feedback. Brexit combined with raw material shortages are delaying some restocking for English brands in particular. It is possible for you to create an alert on the product in shortage to be informed of its return on our online store. You can also contact us and we will direct you to other products. We thank you for your understanding and remain at your disposal should you have any questions. The Lyo Team
2
/5
★★☆☆☆
Unfortunately I did not receive the coli. I have filed a complaint with the Belgian carrier Bpost. File: 1-39418525852.
Guillaume T.
Translated review
Answer from Freezedried & Co
Sorry for this incident. I have received your email exchanges with my colleagues, who have opened an inquiry with the carrier and will get back to you as soon as possible. The Lyo team
3
/5
★★★☆☆
There are communications from the carrier that are not in English, and also the information about when it was going to arrive was not clear, because the Chronopost link did not show you the pick up point.
Comprador Verificado
Translated review
Answer from Freezedried & Co
Thank you very much for your comments. We will forward all the problems to our logistics service to improve the tracking of the package in Spain. Sorry for the inconvenience, best regards. The Lio Team
3
/5
★★★☆☆
-
Comprador Verificado
Translated review
Answer from Freezedried & Co
An incident with your order? Tell us what we can do to improve 🙂 The Lio Team
3
/5
★★★☆☆
-
Antoine D.
Translated review
Answer from Freezedried & Co
Did something go wrong with your order? Tell us what we can do better 🙂 The Lyo team
3
/5
★★★☆☆
-
Antoine D.
Translated review
Answer from Freezedried & Co
Did something go wrong with your order? Tell us what we can do better 🙂 The Lyo team
2
/5
★★☆☆☆
On September 21 I made an inquiry which was never answered. I could not choose how to pick up the order in store, since it was impossible for me to enter my phone number in the form on the website. I had to choose to have the package sent to my home address and to make matters worse, they were not able to put the delivery address correctly, which meant that Seur was still unable to deliver the package to me on the 29th, having to delay an outing to the mountains that I had planned. I had to be the one to change the wrong address set by Liofilizado so that Seur could deliver the package to me.
Comprador Verificado
Translated review
Answer from Freezedried & Co
Thank you for your comment and sorry for the inconvenience caused during your order. We have checked and we have no inquiries, mails from our side. Our system prints the labels directly with the address you added. We do not understand what happened. We will refund the shipping charges for the delay and delivery problems. Do not hesitate to call us when there is a problem. Thank you for your understanding, best regards. Elodie from Freeze Dried & co
3
/5
★★★☆☆
Good value for money, but it's still an army-style ration box from the end of the last century. Fortunately, today's products are of better quality.
Laurent R.
Translated review
Answer from Freezedried & Co
Thank you for your feedback on this product. You can leave your opinion on the product directly via an email type "Relance avis" via the address team(at)lyophilise.com 😉 Kind regards from the Lyo team
2
/5
★★☆☆☆
I've been waiting for my order for a week with no explanation.
Antoine P.
Translated review
Answer from Freezedried & Co
Thank you for your feedback and sorry about this incident. In the meantime, my colleagues have come back to you to resolve the problem. Thank you for your understanding and trust. The Lyo Team