/10
★★★★★
based on 10179 reviews published
★★★★★
based on 10179 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
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Hugo L.
Translated review
Answer from Freezedried & Co
Did something go wrong with your order? Tell us what we can do better 🙂 The Lyo team
3
/5
★★★☆☆
Hugo L.
Translated review
Answer from Freezedried & Co
Did something go wrong with your order? Tell us what we can do better 🙂 The Lyo team
3
/5
★★★☆☆
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Hugo L.
Translated review
Answer from Freezedried & Co
Did something go wrong with your order? Tell us what we can do better 🙂 The Lyo team
2
/5
★★☆☆☆
More information about the order pending shipment is missing. So you do not know if it is being prepared, has already been sent, expected time ect.
Comprador Verificado
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Answer from Freezedried & Co
Good morning, Your order is pending shipment as the products were not available at the time of your order. Stock information is clearly indicated on the website. We regret that this was not the case at the time of purchase. Our team will contact you by phone or email today. Thank you for your understanding. Best regards, Elodie from Freeze Dried & Co.
3
/5
★★★☆☆
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Comprador Verificado
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Answer from Freezedried & Co
Please do not hesitate to contact us if you have any problems with your order. The Lio Team
3
/5
★★★☆☆
Almost everything I needed was out of stock and I find the prices quite high. Otherwise it's not bad 🙂
Anais D.
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Answer from Freezedried & Co
Thank you for your feedback. Some rations are indeed out of stock. As far as prices are concerned, we apply the prices recommended by the manufacturers. We invite you to subscribe to the alerts available on the desired product sheets to be notified of arrivals 🙂 Have a nice day.
3
/5
★★★☆☆
A lot of products are missing, I've been waiting a week for my order because I'm missing a product that was marked available.
Hugo M.
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Answer from Freezedried & Co
Thank you for your feedback. In the meantime I see that my colleagues have taken the necessary steps to replace the missing products, and your package was dispatched yesterday. Thanking you for your understanding and patience, we wish you all the best for the future. The Lyo Team
3
/5
★★★☆☆
Small packaging too expensive for non-organic
Lucas B.
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Answer from Freezedried & Co
Thank you for your feedback. Supergarden fruit powders are freeze-dried, which is an expensive process. We apply the manufacturer's recommended retail prices. Having said that, if you're looking for organic powders, I invite you to have a look at Lyfood's Lyo Powders. I've included the link below. They come in packs of around 50 g, with a price range from 4 to 9. So maybe more in your price range. If you have any questions, please don't hesitate to contact the lyo team(at)lyophilise.com. Best regards. The Lyo team https://www.lyophilise.fr/fruits-legumes-c-1440?fb=82&f804=050G&f808=oui
3
/5
★★★☆☆
I placed 2 orders, one delivered within 48 hours and on the site my orders are still waiting to be sent. That's it for the 3 stars, otherwise the site is very good.
Guillaume P.
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Answer from Freezedried & Co
Thank you for your feedback. Thursday afternoon's order is being prepared. Orders placed before 1 p.m. take 48 hours to prepare, and we do not ship on weekends. For your order of the 5th, some products are out of stock, which we expected to receive last week. My colleagues will get back to you to take stock of the situation. Thank you for your understanding. The Lyo team
2
/5
★★☆☆☆
I am still waiting for my last order, it has not arrived and I have no information about it, since 2/27/22 and it is still waiting for shipment.
Comprador Verificado
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Answer from Freezedried & Co
Sorry for the inconvenience. Following our phone conversation, your package was shipped yesterday. One product was missing and will be shipped later. Thank you for your understanding. Best regards, the Lio team
2
/5
★★☆☆☆
In the box a box of cheese with drips (cheese on top and 2 boxes of rye bread dented bad first experience with you I expect from you a commercial gesture thank you
Nicolas D.
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Answer from Freezedried & Co
I'm sorry to hear about your misfortune. Despite our precautions on the packaging, parcels sometimes fall during transport. Having said that, a dented box doesn't mean that the products can't be used - it all depends on where the damage occurred. My colleagues will get back to you by e-mail later today to assess the situation and advise you on whether or not to use these products, and if so, to suggest an alternative solution. The Lyo team
3
/5
★★★☆☆
Products are shipped quickly, but many are out of stock.
Michel P.
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Answer from Freezedried & Co
Thank you for your feedback. Brexit combined with raw material shortages are delaying some restocking for English brands in particular. It is possible for you to create an alert on the product in shortage to be informed of its return on our online store. You can also contact us and we will direct you to other products. We thank you for your understanding and remain at your disposal should you have any questions. The Lyo Team
2
/5
★★☆☆☆
Unfortunately I did not receive the coli. I have filed a complaint with the Belgian carrier Bpost. File: 1-39418525852.
Guillaume T.
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Answer from Freezedried & Co
Sorry for this incident. I have received your email exchanges with my colleagues, who have opened an inquiry with the carrier and will get back to you as soon as possible. The Lyo team
3
/5
★★★☆☆
There are communications from the carrier that are not in English, and also the information about when it was going to arrive was not clear, because the Chronopost link did not show you the pick up point.
Comprador Verificado
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Answer from Freezedried & Co
Thank you very much for your comments. We will forward all the problems to our logistics service to improve the tracking of the package in Spain. Sorry for the inconvenience, best regards. The Lio Team
3
/5
★★★☆☆
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Comprador Verificado
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Answer from Freezedried & Co
An incident with your order? Tell us what we can do to improve 🙂 The Lio Team
3
/5
★★★☆☆
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Antoine D.
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Answer from Freezedried & Co
Did something go wrong with your order? Tell us what we can do better 🙂 The Lyo team
3
/5
★★★☆☆
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Antoine D.
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Answer from Freezedried & Co
Did something go wrong with your order? Tell us what we can do better 🙂 The Lyo team
2
/5
★★☆☆☆
On September 21 I made an inquiry which was never answered. I could not choose how to pick up the order in store, since it was impossible for me to enter my phone number in the form on the website. I had to choose to have the package sent to my home address and to make matters worse, they were not able to put the delivery address correctly, which meant that Seur was still unable to deliver the package to me on the 29th, having to delay an outing to the mountains that I had planned. I had to be the one to change the wrong address set by Liofilizado so that Seur could deliver the package to me.
Comprador Verificado
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Answer from Freezedried & Co
Thank you for your comment and sorry for the inconvenience caused during your order. We have checked and we have no inquiries, mails from our side. Our system prints the labels directly with the address you added. We do not understand what happened. We will refund the shipping charges for the delay and delivery problems. Do not hesitate to call us when there is a problem. Thank you for your understanding, best regards. Elodie from Freeze Dried & co
3
/5
★★★☆☆
Good value for money, but it's still an army-style ration box from the end of the last century. Fortunately, today's products are of better quality.
Laurent R.
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Answer from Freezedried & Co
Thank you for your feedback on this product. You can leave your opinion on the product directly via an email type "Relance avis" via the address team(at)lyophilise.com 😉 Kind regards from the Lyo team
2
/5
★★☆☆☆
I've been waiting for my order for a week with no explanation.
Antoine P.
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Answer from Freezedried & Co
Thank you for your feedback and sorry about this incident. In the meantime, my colleagues have come back to you to resolve the problem. Thank you for your understanding and trust. The Lyo Team
2
/5
★★☆☆☆
Fast delivery neat nothing to say But the product cement bottle A unfortunately worthless three times I tried to put my bridge it does not even hold and yet I followed all the steps indicated plus the viewing of quite a few videos in short honestly I am disappointed.
Pierre D.
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Answer from Freezedried & Co
Thank you for your feedback on our company and the DentaPass product. It's not always easy to do your own treatment and we understand your disappointment. In any case, the use of this emergency kit must be followed by a visit to the dentist within 30 days of use. We hope that everything has since returned to normal. Sincerely yours, the Lyo team
3
/5
★★★☆☆
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Comprador Verificado
Translated review
Answer from Freezedried & Co
Please do not hesitate to contact us if you have any problems with your order. The Lio Team
3
/5
★★★☆☆
I like the store for its variety of products, fast shipping and reasonable prices, especially with regard to shipping costs. I received the goods for this order on time, but the four cans of freeze-dried product were damaged, two of them with significant bumps and deformations. These damages could hardly have been caused by the transport, as the can of freeze-dried product was damaged.
Comprador Verificado
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Answer from Freezedried & Co
Thank you for your comment and sorry for the problem encountered on your order. The cans are well checked before the package is shipped. If there is a problem about a can, the information is well written on the website and they are sold with a discount. Then, the problem comes from the delivery - the cans are very fragile. Our service will contact you to solve the problem. Thank you very much for your understanding. Best regards, Elodie from the Lyophilized & Co team.
3
/5
★★★☆☆
I was disappointed by the packaging, in fact I ordered cookies that arrived all broken. Too bad they weren't packaged better.
Pierre T.
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Answer from Freezedried & Co
Sorry for the inconvenience, we'll pass on the information to our logistics department. Our customer service will contact you by email to resolve the problem. Thank you for your understanding. The Lyo Team
3
/5
★★★☆☆
Delivery in 48h announced Order made on 24 July Package received on 02 August. Good products otherwise very good quality
Lucia R.
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Answer from Freezedried & Co
Thank you for your feedback. We ship within 48 hours, and depending on the carrier chosen, in this case La Poste, you should allow 48 hours for delivery. You experienced 2 delays, one in shipping and one in delivery... First of all, we don't dispatch orders at weekends. Even so, your order should have left our premises on the evening of the 27th, but faced with an influx of orders, we had to process orders and emergencies in order of arrival. As for delivery, we're delighted that you received your parcel today, as the tracking on the Post Office's website seems to be a bit tricky! In any case, thank you for your understanding. We look forward to seeing you on future adventures. The Lyo Team
2
/5
★★☆☆☆
I was offered (so I paid) a colissimo delivery on a friday in the early afternoon. but as the order is only processed from monday, I received it on wednesday, so after my departure on Bivouac. so I'll keep my meals for my next Bivouac.
Elise D.
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Answer from Freezedried & Co
Thank you for your feedback. For a postal order, it takes 4 days on weekdays. 2 for shipping and 2 for delivery. According to our back office, you ordered on Friday July 23 at 14:09. Our orders are prepared within 48 hours from Monday to Friday (excluding Saturday and Sunday). Your order was therefore dispatched on Monday at the end of the day when the Post Office picked it up, and reached you on Wednesday. Delivery times were respected. Having said that, please don't hesitate to contact us by phone or via the contact form to let us know how urgent your order is?
2
/5
★★☆☆☆
I placed a large order on Monday 21 June and for 1 week I have had no news...
Julie R.
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Answer from Freezedried & Co
Thank you for your feedback. The water filter is out of stock, which was indicated at the time of your order. A colleague will get back to you to find out your delivery preferences. Thank you for your understanding. The Lyo team
3
/5
★★★☆☆
Hello The wait for my colissimo seemed too long. I was supposed to wait 24 hours and we waited 48 hours before receiving it.
Jean T.
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Answer from Freezedried & Co
Thank you for your feedback. As indicated on the site, our preparation time is 48 hours (if all products are in stock) and delivery with Chronopost from our warehouse to your home takes a further 24 hours. For an order placed on the 21st and received on the 23rd, we're right on schedule. Next time, don't hesitate to contact us by telephone to let us know your delivery times so that we can make the necessary arrangements. Have a nice trip. The Lyo team
2
/5
★★☆☆☆
Product still not received. I hope to have it by June 30th. Very, very late. Not cool......
Theo P.
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Answer from Freezedried & Co
Thank you Alain for your feedback. Our team has been in constant contact with you since the incident with your first delivery due to a computer problem. We prepared a second parcel yesterday morning which was collected by our carrier the same day. This parcel is scheduled for delivery today. We hope you understand. The Lyo Team
2
/5
★★☆☆☆
Order placed a week ago and still no delivery ????????
Guillaume M.
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Answer from Freezedried & Co
Thank you for your feedback. Indeed, when you placed your order, some products were out of stock, which was indicated on the product sheets and in your basket. Your order is being prepared today, and all products are back in stock. My colleague must have informed you yesterday during your telephone conversation. If you have any queries, please do not hesitate to contact us on 02 97 87 23 73 or team(at)lyophilise.com. The Lyo team