/10
★★★★★
based on 10179 reviews published
★★★★★
based on 10179 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
I received an order (invoice 88695, customer 1163397) When I put water in the mx3 aligot bag, I noticed water leaking from the bottom (see attached photos). Please note that I am testing a few dishes, so the bag came out of the parcel post to be used directly in the kitchen. The percage was therefore in the parcel. Thank you for your feedback on this subject.
Pierre D.
Translated review
Answer from Freezedried & Co
Hello, sorry about this incident. My colleague learned of your misadventure from your e-mail and got in touch by return e-mail on April 28. Could you please look through your e-mails or junk mail and see if one of the solutions she suggested suits you? If not, please contact us by phone on 02 97 87 23 73 or by e-mail team(at)lyophilise.com. Thank you for your interest. The Lyo team
2
/5
★★☆☆☆
Shipping time not respected
William J.
Translated review
Answer from Freezedried & Co
Hello, As indicated on our website at the time of your order, a reference was out of stock and we were waiting for the article in order to dispatch your parcel. The restocking time was indicated, however with the new customs constraints at the English borders the delay has been extended. We are very sorry about this and hope that you were able to receive your order on time. Please do not hesitate to contact our customer service department in such situations. Thank you for your understanding, Team Lyo
3
/5
★★★☆☆
A little expensive for recipes that aren't all calorie-dense. Otherwise, the taste is very good.
Nicolas M.
Translated review
Answer from Freezedried & Co
Hello, thank you for your comment. We offer a wide range of freeze-dried meals made by different brands. The quality of the ingredients and the calorie content differ from one brand to another. Please do not hesitate to contact us to help you make your choice, as we offer a selection of brands with an interesting calorie/price ratio. Thank you for your understanding. Team Lyo.
3
/5
★★★☆☆
Lots of choice on products, but unfortunately a product ordered that was not in stock was replaced by a product from the same range but without taking the customer's opinion into account.
Jean L.
Translated review
Answer from Freezedried & Co
Thank you for your comment. When it comes to packs designed by us, we only change out-of-stock bars with similar references (often only the flavor changes) to avoid a delay in your order. Thank you for your understanding, Team Lyo.
3
/5
★★★☆☆
Unfortunately, my chili con carne had a hole in it, so I had to put it in the garbage can and clean up the sauce on all the others...
Guillaume T.
Translated review
Answer from Freezedried & Co
We apologize for this inconvenience. Despite our precautions, this can unfortunately happen with sterilized meals following a shock during transport. My colleagues will contact you by e-mail to find a solution. We hope you will be satisfied with your order. The Lyophilise & Co. team
3
/5
★★★☆☆
We liked the minced meat and the concept is great. On the other hand, the beef rice was much too salty, but we know that salt is necessary for preservation...
Claire P.
Translated review
Answer from Freezedried & Co
Thank you for your feedback. The recipes are different according to the specifications of each of our suppliers. We will shortly be adding the salt content of each recipe on the item sheets. Also, don't hesitate to give your opinion directly on the items in question to warn future buyers if necessary 🙂 Sincerely yours, Team Lyo
2
/5
★★☆☆☆
-
Sophie L.
Translated review
Answer from Freezedried & Co
Thank you for your feedback. Could you please come back to us by e-mail to let us know about your experience and understand if there was any dissatisfaction with your order? The Lyophilise & Co team
3
/5
★★★☆☆
Too much salt, I had to throw away half a meat dish
Michel R.
Translated review
Answer from Freezedried & Co
Thank you for your feedback. We are currently working on a new website, including the addition of information about salt. This may help you in your future visits to our site.
3
/5
★★★☆☆
-
Charlotte T.
Translated review
3
/5
★★★☆☆
We find that the dishes always taste the same.
Oliver T.
Translated review
Answer from Freezedried & Co
Thank you for your feedback. If we're not mistaken, you've tested recipes from the same brand. Don't hesitate to ask us next time if we can help you with your selection... Among the twenty or so brands to be rehydrated, totalling some 500 recipes, we've got something to delight your taste buds and prevent you from getting bored. The Lyophilise & Co. team
2
/5
★★☆☆☆
On the picture it looks like a normal knife when you receive it sais a keychain! At 25 euro it's expensive the keychain I do not recommend to anyone!!!!
Antoine R.
Translated review
Answer from Freezedried & Co
Hello, when you made your purchase, it was clearly stated in the article description that this is a 15g mini knife (compared to the "classic" Deejo knives, which weigh between 27 and 37g). We've also included the size and comparison photos to make it easier to find your way around. If the knife doesn't suit you, you can send it back to us within 14 days. Thank you for your understanding. Team Lyo
3
/5
★★★☆☆
Thanks to the trustedshop guarantee I got my money back, as I didn't get my order, a pity really.... I think that in this aspect the shipping issue should be improved, as I find the store very interesting and I would like to be able to place orders later. If they do not improve this I will have to look for another store that guarantees me the same products and a perfect shipment to my country.
Comprador Verificado
purchased on 06/12/2020
Translated review
Answer from Freezedried & Co
Sorry for the inconvenience, we have well shipped your package with Chronopost for Andorra. However, there was a problem with the invoices as one of them was missing. The package was returned to our offices and we have made the refund because of the delay of the shipment. Thank you for your understanding. The Lyophilized & co team
3
/5
★★★☆☆
-
Theo P.
Translated review
3
/5
★★★☆☆
We bought this product from you, but the food is lukewarm after 4 hours. Under the lid of the thermo, there is no seal at the base, as we don't have one.
Lucas M.
Translated review
Answer from Freezedried & Co
Hello, thank you for your feedback. We invite you to contact our customer service (team[at]lyophilise.com) for further information on the use of the Valira food box. We recommend that you fill the bowl as full as possible, so as to minimize air entrapment. If the volume of your meal does not exceed half that of your food box, you can use the second container to fill the void. It's also important to add hot water about ten minutes before putting in your meal. The meal must also be very hot when you pour it into the can. Thank you in advance for your understanding. The Lyophilise & Co. team
2
/5
★★☆☆☆
No follow-up...not yet received. Could I have a follow-up? Thank you in advance. Sabine Ryon
Ethan B.
Translated review
Answer from Freezedried & Co
Hello Madam, Your parcel was dispatched on December 8th following receipt of your payment on the 7th. Your parcel is currently on its way, and will take 4 to 5 days to arrive in Belgium. Delivery should take place in the next few days. I will send you your tracking number by email. Thank you for your understanding. Elodie from Team Lyo
2
/5
★★☆☆☆
Inedible paella
Mehdi M.
Translated review
Answer from Freezedried & Co
Hello, Thank you for your feedback. We are very sorry that you were not satisfied with the Paella from our caterer. Could you please get in touch with our team so that we can find out exactly what happened? Thanking you, the Lyophilise & Co team
2
/5
★★☆☆☆
Parcel not delivered to requested address but to post office
Pierre M.
Translated review
Answer from Freezedried & Co
Hello and thank you for your feedback. We're surprised ourselves, as your order indicates a Hyper Casino. That being said, this can be explained by the fact that with the confinement, some relay points are saturated and refuse parcels because they lack space. This is even more true at the end of the year, when sanitary measures are in place. If you are unable to get there, please do not hesitate to contact us. We hope you will be satisfied with your order. The Lyophilise & Co. team
3
/5
★★★☆☆
I am very unhappy with the delivery time, which I paid a very high price of 9.43 euros for delivery within 24 hours. Order placed on Wednesday and delivered the following Monday. Unacceptable
Leila M.
Translated review
Answer from Freezedried & Co
Hello, we apologize for the inconvenience. We shipped your package the day after you placed your order, but our carrier delayed delivery twice. As the delivery time was far from that indicated, we have just refunded the shipping costs to your credit card. Please do not hesitate to contact us if the delivery times are not met, so that we can intervene with the carrier. Thank you for your understanding. Team Lyo
3
/5
★★★☆☆
A little disappointed with the cans inside, there's only one lid for 2 cans, it would have been better if we could have used the 2 separately. And we chose 1L, thinking that the can would have a capacity of 1L, but in fact it's only 700ml and the little can that fits inside takes up the rest of the space and can't be used separately. A pity, because it's a good article
Camille R.
Translated review
Answer from Freezedried & Co
Hello, thank you for your feedback. It's true that the Valira food box you bought is a good product. It has a capacity of 1 liter and as indicated on the product sheet, it comes with 2 other containers that will slide inside (one of 0.7l and one of 0.3l, so in fact there won't be any space left if you use the 2 containers). Logically, the canister inserted first will receive the lid, then you can place the second canister, which will benefit from the lid of the food canister. Don't hesitate to contact our customer service department if you don't want the item. The Lyophilise & Co team is at your disposal.
3
/5
★★★☆☆
-
Jean M.
Translated review
3
/5
★★★☆☆
-
Anais D.
Translated review
3
/5
★★★☆☆
Fast and careful delivery, products arrived well, but the freeze-dried meal pack costs more than if you buy it separately, and not just a little. I hadn't paid much attention to that and I'm very disappointed.
Antoine L.
Translated review
Answer from Freezedried & Co
Thank you for your feedback and I'm sorry for your disappointment. The 7-day pack is more expensive because of its packaging, which allows for better preservation. We apply the manufacturer's recommended price, but we are checking with the manufacturer to better understand the reason for this difference. We'll get back to you shortly by e-mail. Thank you for your understanding. Elodie from the Lyophilise & Co. team.
3
/5
★★★☆☆
Delivery problem / chrono post delivered in 7 days: problem reported but no response ...
Miguel R.
Translated review
Answer from Freezedried & Co
Hello, thank you for your feedback. We sent you feedback on October 14 and 16, but perhaps our emails fell into your spam folder. Could you please check? If you wish, you can contact us directly by phone on 02 97 87 23 73. The Lyophilise & Co. team
2
/5
★★☆☆☆
Products too expensive (JIMINI'S insects)
Michel B.
Translated review
Answer from Freezedried & Co
Hello, thank you for your feedback. Regarding the pricing of Jimini's products, we apply the prices recommended by the brand. We hope you are satisfied with our products. If you're looking for protein snacks, we've got a great catalog of dried meats that will delight your taste buds and suit all budgets, as we offer a wide range of references. The Lyophilise & Co. team
3
/5
★★★☆☆
A little late
Comprador Verificado
Translated review
Answer from Freezedried & Co
Sorry for the inconvenience, your order has been shipped quickly by our service. However, the transit to the Canary Islands may vary and take time with customs. Thank you for your understanding, best regards. The Lyophilized team
2
/5
★★☆☆☆
-
Marie R.
Translated review
Answer from Freezedried & Co
Thank you for your feedback. We are committed to customer satisfaction, so if something goes wrong with your order or anything else, please let us know by email [email protected]. We hope to see you again on our site. The Lyophilise & Co. team
3
/5
★★★☆☆
-
Lucie T.
Translated review
2
/5
★★☆☆☆
Disappointed, given the price of the products, I expected a higher quality than the products you can find in supermarkets much cheaper for example: too many additives, meat or fish dishes where there is almost no product, cooking meat or fish or cubes of cheese imperfect (remains too hard) even after 15Min of rehydration ... in short not convinced.
Nicolas M.
Translated review
Answer from Freezedried & Co
Hello, thank you for your comment. We offer a wide range of freeze-dried meals made by different brands. The quality of the ingredients and the manufacturing method differ from one brand to another (many brands no longer use preservatives or additives). So please don't hesitate to contact us to help you make your choice, as we offer a selection of brands with 100% natural recipes and can direct you to some of our brands' leading recipes. Thank you for your understanding. Team Lyo.
3
/5
★★★☆☆
Hello, I have received 6 boxes, but there is no protection in the cardboard box: as a result, two boxes are damaged (dents). Does this affect the expiration date of the product? Otherwise impeccable.
Julie R.
Translated review
Answer from Freezedried & Co
We apologize for the inconvenience. Our customer service department has contacted you. If they are only sunken, there will be no conservation problems. It is important to check that they are not pierced and that the dent is not in the joints. We will notify logistics of this incident so that it doesn't happen again. Thank you for your trust and loyalty. The Lyophilise & Co team
2
/5
★★☆☆☆
And they don't make boxes.
Anais T.
Translated review
Answer from Freezedried & Co
Hello, thank you for your trust and for your feedback. We do offer postage and packing in France for purchases of 70 or more. Concerning the boxes, we offer "packs" for outdoor activities (hiking, sailing, marathon). We are also available to advise you on a selection of dishes. We thank you for your understanding and remain at your disposal if needed. Sébastien from the Lyophilise & Co team