★★★★★
based on 11528 reviews published
Latest neutral customer reviews
Despite the very commercial, friendly and competent telephone reception, the delivery was very late.very surprised that for an order of more than 400euros the delivery costs were not offered (4.95euros) or any discount proposed.idem products in a specialized store in the mountains at the same price as the site but with possible discount (too late the order had already been placed). Merci malgré tout pour les 2 sachets offerts a l'interieur du colis Experience a recommençer a voir? Sincerely
It's up to you to see how you can improve! Parcel received on time, but after opening: - salted crackers, ordered 24 received 17 no balance indicated on the invoice, so missing 7 items what do you offer? On 17 received, 15 are broken or in crumbs (see photo), 2 intact. - chocolate crackers, the number ordered is there, but 21 broken and 3 intact. What can you suggest to improve?
When I placed my order, I was told that it would be delivered to a collection point at the Herblay train station, but I had to go elsewhere. It doesn't make me want to do it again
The delivery man left the parcel in front of my door, he didn't try to leave it with one of my neighbors. You employ people who don't give a damn. Please pass the message on to the carrier. Thank you very much.
Bjr,same order as 2019, But this year there is no little gift
Bjr,same order as 2019, But this year there is no little gift
The products contained in the 7-day bucket pack, valid for 5 years (07/2024), are labelled as valid for just 3 years (09/2022). After asking for an explanation, the company states that tests show that the products in the bucket are valid for 5 years, even though they are labelled for just 3 years. I have the impression that this is not too clear ....
The products contained in the 7-day bucket pack, valid for 5 years (07/2024), are labelled as valid for just 3 years (09/2022). After asking for an explanation, the company states that tests show that the products in the bucket are valid for 5 years, even though they are labelled for just 3 years. I have the impression that this is not too clear ....
The relay point refused the parcel and I had to travel 12 km to get it back.
The relay point refused the parcel and I had to travel 12 km to get it back.
I would have liked a little more support in dealing with the inconvenience of the delivery error. Refunding delivery costs is a basic requirement. A commercial gesture would have been appreciated - it goes beyond a simple refund.
I would have liked a little more support in dealing with the inconvenience of the delivery error. Refunding delivery costs is a basic requirement. A commercial gesture would have been appreciated - it goes beyond a simple refund.
Too big
Too big
No SMS notification that the parcel is available at the collection point... Maybe you should consider changing your delivery service.
No SMS notification that the parcel is available at the collection point... Maybe you should consider changing your delivery service.
After a 2nd order, I am disappointed because : Customer service contacted me 1 week later to tell me that one of the products was no longer available and that they had finally received feedback from their supplier of this product telling them that this product was out of stock. They wanted to send it all at once. They could have sent 2 packages, one after the other. And, above all, informed me in good time.
After a 2nd order, I am disappointed because : Customer service contacted me 1 week later to tell me that one of the products was no longer available and that they had finally received feedback from their supplier of this product telling them that this product was out of stock. They wanted to send it all at once. They could have sent 2 packages, one after the other. And, above all, informed me in good time.
Not enough insects
Not enough insects
The hot dishes were very hot... that's good... The coffee was average...hot but average... The hot chocolate didn't heat up...
The hot dishes were very hot... that's good... The coffee was average...hot but average... The hot chocolate didn't heat up...
Inedible bars.hard,very bad taste
Inedible bars.hard,very bad taste
Nothing wrong with the service, but the food .... Either too sweet, or ULTRA salty and inedible... Too bad, I'll have to change suppliers
Nothing wrong with the service, but the food .... Either too sweet, or ULTRA salty and inedible... Too bad, I'll have to change suppliers
The chronoposte service is deplorable I stayed at the relay point during delivery to not see my parcel during delivery and received a notification of refusal of delivery even though the parcel had not been transported by the deliveryman. When I asked the center to make the parcel available, it was transferred from another center. The parcel had never been delivered.
The chronoposte service is deplorable I stayed at the relay point during delivery to not see my parcel during delivery and received a notification of refusal of delivery even though the parcel had not been transported by the deliveryman. When I asked the center to make the parcel available, it was transferred from another center. The parcel had never been delivered.
The products are very good, but the price is high and delivery rather slow.
The products are very good, but the price is high and delivery rather slow.
An email to inform that the package had arrived at the relay. .....ça can be done? Politeness thank you.
An email to inform that the parcel had arrived at the relay. .....ça can be done? Politeness thank you.
Delivery incomplete despite changes requested by Ly.
Delivery incomplete despite changes requested by Ly.
This seat doesn't live up to the description at all, far too narrow, too hard and totally unstable. It is unusable. Very unhappy and disappointed.
This seat doesn't live up to the description at all, far too narrow, too hard and totally unstable. It is unusable. Very unhappy and disappointed.
Package well received.
Package well received.
Ordered on a Thursday before 10am with express delivery for delivery the next day, which still cost 10, only to be delivered on Tuesday. So I paid 10 to be delivered in 4 days, delighted. Otherwise, the merchandise was fine and in perfect condition.
Ordered on a Thursday before 10am with express delivery for delivery the next day, which still cost 10, only to be delivered on Tuesday. So I paid 10 to be delivered in 4 days, delighted. Otherwise, the merchandise was fine and in perfect condition.