English
★★★★★
based on 12167 reviews published
Latest neutral customer reviews
Hello, I have received 6 boxes, but there is no protection in the cardboard box: as a result, two boxes are damaged (dents). Does this affect the expiration date of the product? Otherwise impeccable.
And they don't make boxes.
Bjr, first experience with L&Co, which gives me an impression of competence and friendliness. I haven't tried the freeze-dried dishes yet... but for me, who's used to using Yuka, that was a bit scary... To be continued!
They have many very good products that are not available on other specialized sites. The payment on the website did not work because of some system error; I had to pay by bank transfer. I am a vegetarian and by mistake (I guess) they substituted one of the products that on the invoice was fine for a meal with pork....
Not yet served, to be seen on my next hike.
Best before dates not respected in relation to my order
Hello , I just received the parcel all stained by a stale meal pouch , there was too much weight on the pouch , a first a little frustrating
I didn't like the fact that the only way of payment was by bank transfer because I don't have paypal. It is uncomfortable to have to make an international transfer having the possibility to pay by credit card.
Quality of food.
Transport is normally supposed to take between 3 and 4 working days. As a result, my parcel is still in France and doesn't seem to have left. I had to order freeze-dried food from another site to get it in time.
The box arrived open
Package not received
The choice
Despite the very commercial, friendly and competent telephone reception, the delivery was very late.very surprised that for an order of more than 400euros the delivery costs were not offered (4.95euros) or any discount proposed.idem products in a specialized store in the mountains at the same price as the site but with possible discount (too late the order had already been placed). Merci malgré tout pour les 2 sachets offerts a l'interieur du colis Experience a recommençer a voir? Sincerely
It's up to you to see how you can improve! Parcel received on time, but after opening: - salted crackers, ordered 24 received 17 no balance indicated on the invoice, so missing 7 items what do you offer? On 17 received, 15 are broken or in crumbs (see photo), 2 intact. - chocolate crackers, the number ordered is there, but 21 broken and 3 intact. What can you suggest to improve?
When I placed my order, I was told that it would be delivered to a collection point at the Herblay train station, but I had to go elsewhere. It doesn't make me want to do it again
The delivery man left the parcel in front of my door, he didn't try to leave it with one of my neighbors. You employ people who don't give a damn. Please pass the message on to the carrier. Thank you very much.
Bjr,same order as 2019, But this year there is no little gift
Bjr,same order as 2019, But this year there is no little gift
The products contained in the 7-day bucket pack, valid for 5 years (07/2024), are labelled as valid for just 3 years (09/2022). After asking for an explanation, the company states that tests show that the products in the bucket are valid for 5 years, even though they are labelled for just 3 years. I have the impression that this is not too clear ....
The products contained in the 7-day bucket pack, valid for 5 years (07/2024), are labelled as valid for just 3 years (09/2022). After asking for an explanation, the company states that tests show that the products in the bucket are valid for 5 years, even though they are labelled for just 3 years. I have the impression that this is not too clear ....
The relay point refused the parcel and I had to travel 12 km to get it back.
The relay point refused the parcel and I had to travel 12 km to get it back.
I would have liked a little more support in dealing with the inconvenience of the delivery error. Refunding delivery costs is a basic requirement. A commercial gesture would have been appreciated - it goes beyond a simple refund.
I would have liked a little more support in dealing with the inconvenience of the delivery error. Refunding delivery costs is a basic requirement. A commercial gesture would have been appreciated - it goes beyond a simple refund.
Too big
Too big
No SMS notification that the parcel is available at the collection point... Maybe you should consider changing your delivery service.
No SMS notification that the parcel is available at the collection point... Maybe you should consider changing your delivery service.
After a 2nd order, I am disappointed because : Customer service contacted me 1 week later to tell me that one of the products was no longer available and that they had finally received feedback from their supplier of this product telling them that this product was out of stock. They wanted to send it all at once. They could have sent 2 packages, one after the other. And, above all, informed me in good time.
After a 2nd order, I am disappointed because : Customer service contacted me 1 week later to tell me that one of the products was no longer available and that they had finally received feedback from their supplier of this product telling them that this product was out of stock. They wanted to send it all at once. They could have sent 2 packages, one after the other. And, above all, informed me in good time.
Not enough insects
Not enough insects
The hot dishes were very hot... that's good... The coffee was average...hot but average... The hot chocolate didn't heat up...
The hot dishes were very hot... that's good... The coffee was average...hot but average... The hot chocolate didn't heat up...
Inedible bars.hard,very bad taste
Inedible bars.hard,very bad taste
Nothing wrong with the service, but the food .... Either too sweet, or ULTRA salty and inedible... Too bad, I'll have to change suppliers
Nothing wrong with the service, but the food .... Either too sweet, or ULTRA salty and inedible... Too bad, I'll have to change suppliers
The chronoposte service is deplorable I stayed at the relay point during delivery to not see my parcel during delivery and received a notification of refusal of delivery even though the parcel had not been transported by the deliveryman. When I asked the center to make the parcel available, it was transferred from another center. The parcel had never been delivered.