/10
★★★★★
based on 10179 reviews published
★★★★★
based on 10179 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Bjr, first experience with L&Co, which gives me an impression of competence and friendliness. I haven't tried the freeze-dried dishes yet... but for me, who's used to using Yuka, that was a bit scary... To be continued!
Theo L.
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Answer from Freezedried & Co
Hello, thank you very much for your comment. We offer a wide range of freeze-dried meals made by different brands. The quality of the ingredients and the manufacturing method differ from one brand to another. So don't hesitate to contact us to help you make your choice, as we offer a selection of brands with 100% natural recipes, such as Summit to Eat, Tactical Foodpack or LyoFood to name but a few. Happy adventures to you! The Lyophilise & Co team
3
/5
★★★☆☆
They have many very good products that are not available on other specialized sites. The payment on the website did not work because of some system error; I had to pay by bank transfer. I am a vegetarian and by mistake (I guess) they substituted one of the products that on the invoice was fine for a meal with pork....
Comprador Verificado
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Answer from Freezedried & Co
Good morning, we are sorry for the problems encountered. For the payment by bank transfer there was a problem on our spanish website and for the pork we can send you back the missing dish or refund you if you prefer. The problem is solved for online payment by credit card. We apologize for the inconvenience. Oriane from Freeze Dried & Co
3
/5
★★★☆☆
Not yet served, to be seen on my next hike.
Nicolas R.
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3
/5
★★★☆☆
Best before dates not respected in relation to my order
Camille L.
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Answer from Freezedried & Co
Thank you for your order and your confidence. The shelf lives displayed on the site are from the date of manufacture. Product shelf lives vary from brand to brand. For example, freeze-dried products in sachets (single or double portions) can last from 2 to 8 years. Could you let us know by e-mail or telephone which products do not have the correct best-before dates? We make sure that we can send you the longest shelf lives. Sébastien from Lyophilise & Co
3
/5
★★★☆☆
Hello , I just received the parcel all stained by a stale meal pouch , there was too much weight on the pouch , a first a little frustrating
Lucie T.
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Answer from Freezedried & Co
Hello, we completely understand your disappointment! This can happen during transport, as sometimes delivery people are not very kind to packages. Our after-sales service will contact you to find a solution. We hope to see you again on our site and wish you a pleasant day. The Lyophilise & Co team
3
/5
★★★☆☆
I didn't like the fact that the only way of payment was by bank transfer because I don't have paypal. It is uncomfortable to have to make an international transfer having the possibility to pay by credit card.
Comprador Verificado
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Answer from Freezedried & Co
Good morning, we offer payment by credit card on our website. Unfortunately we currently have a problem with this payment method, our technical team is trying to solve it as soon as possible. Sorry for the inconvenience and thank you in advance for your understanding. Best regards, Elodie from Liofilizado.es
3
/5
★★★☆☆
Quality of food.
Comprador Verificado
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2
/5
★★☆☆☆
Transport is normally supposed to take between 3 and 4 working days. As a result, my parcel is still in France and doesn't seem to have left. I had to order freeze-dried food from another site to get it in time.
Anais D.
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Answer from Freezedried & Co
Hello Sir, Your order has been shipped 48 hours after your validation. Delivery to Switzerland takes about 3-4 working days, not including customs delays. Unfortunately, it is impossible to predict this delay in advance. We are sorry that the delivery did not take place on time and ask for the return of the parcel in order to proceed with the refund of your order. Thank you for your understanding. The Lyophilise & co team
2
/5
★★☆☆☆
The box arrived open
Alejandro L.
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Answer from Freezedried & Co
Hello, the Lyophilise & Co team is sorry for this feedback. We hope the content was intact. If not, please do not hesitate to contact us directly by email team[at]lyophilise.com. Thank you for your confidence. The Lyophilise & Co team
2
/5
★★☆☆☆
Package not received
Marie D.
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Answer from Freezedried & Co
Hello, We apologize for the inconvenience. Your parcel has been delivered to a different relay point than the one you initially chose. As seen together, we request the return of the package in order to reship it quickly to your address. Thank you in advance for your understanding. Elodie from Team Lyo.
3
/5
★★★☆☆
The choice
Hugo M.
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3
/5
★★★☆☆
Despite the very commercial, friendly and competent telephone reception, the delivery was very late.very surprised that for an order of more than 400euros the delivery costs were not offered (4.95euros) or any discount proposed.idem products in a specialized store in the mountains at the same price as the site but with possible discount (too late the order had already been placed). Merci malgré tout pour les 2 sachets offerts a l'interieur du colis Experience a recommençer a voir? Sincerely
Manon D.
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Answer from Freezedried & Co
Hello, thank you for your comment. Your order contained out-of-stock products, clearly indicated on our site, which explains the delay. Concerning the shipping costs, following your call, we have opted for express delivery and will cover the difference in cost. As far as discounts are concerned, we offer discounted products in the "Promotions" section of our site. If you need any advice or assistance with your next order, please do not hesitate to contact us. We thank you for your confidence 🙂
2
/5
★★☆☆☆
It's up to you to see how you can improve! Parcel received on time, but after opening: - salted crackers, ordered 24 received 17 no balance indicated on the invoice, so missing 7 items what do you offer? On 17 received, 15 are broken or in crumbs (see photo), 2 intact. - chocolate crackers, the number ordered is there, but 21 broken and 3 intact. What can you suggest to improve?
Antoine M.
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Answer from Freezedried & Co
Hello, we are sorry for the inconvenience. The products were badly damaged during delivery. We will get back to you by email for a refund or replacement of the products. Thank you in advance for your understanding. Elodie from Lyophilise & Co.
3
/5
★★★☆☆
When I placed my order, I was told that it would be delivered to a collection point at the Herblay train station, but I had to go elsewhere. It doesn't make me want to do it again
Manon R.
purchased on 17/02/2020
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Answer from Freezedried & Co
Hello, your parcel was not delivered to the original relay point. We apologize for the inconvenience. We will contact our carrier and reimburse the shipping costs (4.95 euros) to your card. Thank you for your understanding. Elodie from Team Lyo.
3
/5
★★★☆☆
The delivery man left the parcel in front of my door, he didn't try to leave it with one of my neighbors. You employ people who don't give a damn. Please pass the message on to the carrier. Thank you very much.
Anais T.
purchased on 11/02/2020
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Answer from Freezedried & Co
Hello, thank you for your feedback. Concerning the delivery, indeed it is not normal, we will pass on the information to our carrier. As a result, we will refund the shipping costs. Thank you in advance for your understanding. Sébastien from the Lyo team
2
/5
★★☆☆☆
Bjr,same order as 2019, But this year there is no little gift
Theo M.
purchased on 12/01/2020
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Answer from Freezedried & Co
Hello, thank you for your advice. We are not manufacturers, and do not have samples. However, we try to make new offers regularly to let you discover new products. We hope to offer a loyalty program on our site soon. Thank you for your understanding. Elodie from Team Lyo.
2
/5
★★☆☆☆
Bjr,same order as 2019, But this year there is no little gift
Camille T.
purchased on 12/01/2020
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Answer from Freezedried & Co
Hello, thank you for your advice. We are not manufacturers, and do not have samples. However, we try to make new offers regularly to let you discover new products. We hope to offer a loyalty program on our site soon. Thank you for your understanding. Elodie from Team Lyo.
3
/5
★★★☆☆
The products contained in the 7-day bucket pack, valid for 5 years (07/2024), are labelled as valid for just 3 years (09/2022). After asking for an explanation, the company states that tests show that the products in the bucket are valid for 5 years, even though they are labelled for just 3 years. I have the impression that this is not too clear ....
Antonio G.
purchased on 09/01/2020
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Answer from Freezedried & Co
Hello, the bucket does indeed extend the shelf life of the products it contains. The products are protected from humidity and light. It is indeed confusing to find 2 different dates. We are waiting for the shelf-life certificate from Katadyn, which we will send you as soon as possible. Thank you for your understanding. Elodie from the Lyo team
3
/5
★★★☆☆
The products contained in the 7-day bucket pack, valid for 5 years (07/2024), are labelled as valid for just 3 years (09/2022). After asking for an explanation, the company states that tests show that the products in the bucket are valid for 5 years, even though they are labelled for just 3 years. I have the impression that this is not too clear ....
Camille R.
purchased on 09/01/2020
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Answer from Freezedried & Co
Hello, the bucket does indeed extend the shelf life of the products it contains. The products are protected from humidity and light. It's confusing to find 2 different dates. We are waiting for the shelf-life certificate from Katadyn, which we will send you as soon as possible. Thank you for your understanding. Elodie from the Lyo team
3
/5
★★★☆☆
The relay point refused the parcel and I had to travel 12 km to get it back.
Manon R.
purchased on 18/12/2019
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Answer from Freezedried & Co
Hello, we apologize for the inconvenience. During the Christmas period, the relay points are saturated - Chronopost automatically redirects to another relay point to avoid late delivery. Unfortunately, it is impossible to know this in advance. If the chosen relay point is too far away, please contact us and we'll suggest another solution. Sincerely yours, Elodie from Team Lyo
3
/5
★★★☆☆
The relay point refused the parcel and I had to travel 12 km to get it back.
Miguel M.
purchased on 18/12/2019
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Answer from Freezedried & Co
Hello, we apologize for the inconvenience. During the Christmas period, the relay points are saturated - Chronopost automatically redirects to another relay point to avoid late delivery. Unfortunately, it is impossible to know this in advance. If the chosen relay point is too far away, please contact us and we'll suggest another solution. Sincerely yours, Elodie from Team Lyo
3
/5
★★★☆☆
I would have liked a little more support in dealing with the inconvenience of the delivery error. Refunding delivery costs is a basic requirement. A commercial gesture would have been appreciated - it goes beyond a simple refund.
Nicolas M.
purchased on 09/12/2019
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Answer from Freezedried & Co
Hello, again our apologies for the inconvenience caused by the carrier. We have done our best with their service to find a solution. A credit note has been created on your account for the amount of the shipping charges. We also offered you a refund. We remain at your disposal. Sincerely yours, Elodie from Team Lyo
3
/5
★★★☆☆
I would have liked a little more support in dealing with the inconvenience of the delivery error. Refunding delivery costs is a basic requirement. A commercial gesture would have been appreciated - it goes beyond a simple refund.
Claire M.
purchased on 09/12/2019
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Answer from Freezedried & Co
Hello, again our apologies for the inconvenience caused by the carrier. We have done our best with their service to find a solution. A credit note has been created on your account for the amount of the shipping charges. We also offered you a refund. We remain at your disposal. Sincerely yours, Elodie from Team Lyo
3
/5
★★★☆☆
Too big
Antoine D.
purchased on 09/11/2019
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Answer from Freezedried & Co
Hello, could you please tell us more about your comment? So that we can see if we can find a solution. Thank you in advance for your feedback. Sébastien from the Lyo team
3
/5
★★★☆☆
Too big
Antonio R.
purchased on 09/11/2019
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Answer from Freezedried & Co
Hello, could you please tell us more about your comment? So that we can see if we can find a solution. Thank you in advance for your feedback. Sébastien from the Lyo team
3
/5
★★★☆☆
No SMS notification that the parcel is available at the collection point... Maybe you should consider changing your delivery service.
Manon R.
purchased on 01/11/2019
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Answer from Freezedried & Co
Hello, thank you for your message and sorry for the inconvenience. After checking your customer file, it seems that a digit is missing from your telephone number. Could you please provide and/or complete the number? Thank you in advance for your understanding. Yours sincerely, Elodie from Team Lyo
3
/5
★★★☆☆
No SMS notification that the parcel is available at the collection point... Maybe you should consider changing your delivery service.
Lucas D.
purchased on 01/11/2019
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Answer from Freezedried & Co
Hello, thank you for your message and sorry for the inconvenience. After checking your customer file, it seems that a digit is missing from your telephone number. Could you please provide and/or complete the number? Thank you in advance for your understanding. Yours sincerely, Elodie from Team Lyo
2
/5
★★☆☆☆
After a 2nd order, I am disappointed because : Customer service contacted me 1 week later to tell me that one of the products was no longer available and that they had finally received feedback from their supplier of this product telling them that this product was out of stock. They wanted to send it all at once. They could have sent 2 packages, one after the other. And, above all, informed me in good time.
Charlotte R.
purchased on 30/10/2019
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Answer from Freezedried & Co
Hello, we do our best to avoid any shortages, but it's true that sometimes we also suffer from our suppliers' delays and shortages. However, we should have contacted you beforehand to propose a replacement solution. We have proceeded to reimburse you for the missing product and to dispatch your parcel. We apologize for any inconvenience. Team Lyo.
2
/5
★★☆☆☆
After a 2nd order, I am disappointed because : Customer service contacted me 1 week later to tell me that one of the products was no longer available and that they had finally received feedback from their supplier of this product telling them that this product was out of stock. They wanted to send it all at once. They could have sent 2 packages, one after the other. And, above all, informed me in good time.
Pierre D.
purchased on 30/10/2019
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Answer from Freezedried & Co
Hello, we do our best to avoid any shortages, but it's true that sometimes we also suffer from our suppliers' delays and shortages. However, we should have contacted you beforehand to propose a replacement solution. We have proceeded to reimburse you for the missing product and to dispatch your parcel. We apologize for any inconvenience. Team Lyo.
3
/5
★★★☆☆
Not enough insects
Lucas L.
purchased on 18/09/2019
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Answer from Freezedried & Co
Hello, thank you for your feedback. Our suppliers only offer this format at the moment. As their suppliers are still relatively "young", they don't sell sufficient quantities to invest in a 100-strong industrial breeding facility to offer larger formats. Thank you for your understanding. Elodie from Team Lyo.