Customer reviews of Gérard bertrand

I really like this wine. But the delivery is painful. Boxes of 12 bottles left at the doorstep. I am 73 years old, I am a single woman, it's difficult for me. For this order, I had asked a man to come help me but unfortunately the order was delivered in 2 days. I had to manage for the second delivery.

Incomplete package

Shipping was very fast with updates at each step. Purchasing GB wines online is easy. Unfortunately what I received was not what I ordered. I am out of the country for business for the next couple of months. It is not ideal, but what was sent is a wine I like anyway.

Nothing to report except that the carrier announced to me before delivering that he could not deliver to my home but to a pick&collect for reasons of computer system!!!!

Le transporteur choisi n’a pas su livrer comme prévu et j’ai du chercher où était mon colis.

Bottle protection is not compliant for transport broken bottle

Received only one package out of two

well received, but impossible to communicate with the seller. Question remained unanswered. disappointed

The site is very well done and the product descriptions and advice are very interesting. However, I was not pleased that the carrier forced you to block an entire day,... especially when they announce in the afternoon that they are unable to deliver. The quality of the wines presented deserves that the delivery slot be reduced to half a day, with an indication of the probable time of passage when the moment comes. Best regards.

little quality

Goods well received, cardboard packaging not optimal for magnums, regards

Good logistics.

Hello I am still in contact with you because I am missing 3 bottles in the package. I am waiting to know how it will go. Thank you

your carrier is not serious. When I opened the box that protected the wine sets, one was in a bad state. The person who prepared the order should have seen it; it had no place in the package.

Very original advent calendar, and very appreciated by the recipients.

I still haven't received my entire order!!! I'm missing 12 large blue bottles!!!

The rosé is as always very good, but unfortunately the order did not arrive at my place and I had to pick it up 20km away in a shopping center! Since I am very limited on time because we are in peak season, that was absolutely not good. Additionally, there is someone at the reception from 07:00 to 22:00 at the delivery address! Maybe it will work better next time.

Significant delay compared to the announced deadline, several times canceled and still not resolved! -Absence of presentation while the recipients were waiting at their home. Moreover, no possible delivery to 'La Poste' in case of absence, and especially no DPD pickup point nearby. The recipients had to go to Lunel! The package was still not there! They have to go back there while they live in Aimargues! And have an art gallery in L'Isle sur la Sorgue. Too bad! There are many villages. Fortunately, it's my family and they dared to inform me! Give your customers the choice of the delivery person! As far as I'm concerned, and thanks to you! this gift has only created problems.

I had ordered the 2021 vintage, but the 2022 vintage was delivered without prior inquiries.

The order arrived after the agreed date.

Big confusion with the order, whether intentional or not? In any case, I remain in doubt. Offering a set of 6 bottles and only receiving one!!!!!!!

Good wine but logistics needs improvement

18 bottles delivered, or 3 boxes and 3 deliveries in 6 days ...

Transport costs are too high!

I did not expect the size of the package, the first bottle I open is corked ...

The shipping costs were much higher than initially stated

If you order wine in wooden crates, the wine is delivered in cartons and the crates empty. It's up to the recipient to make the necessary arrangements, just like at Ikea.

Fast delivery, but the vintages that arrived were not those described. Hence the return.

It could have been better, had it not been for UPS's erratic scheduling and timetables.

Hello, I am disappointed with my delivery. Because in one of the two packages there was breakage and a bottle of Naturea Chardonnay missing. Best regards.

The parcel was not dropped off at the selected relay point next to my home, so I had to take my car and drive 40km. Really inconvenient

Mixed opinion on delivery issues: instead of the next day at 1pm, I waited beyond the weekend. A shame. Concerning Gérard Bertrand himself, responsive and the product tested (late, so I had no use for it for several people), is good.

Order was dispatched quickly. The package arrived incompletely repackaged and the subsequent delivery could allegedly only be delivered after several attempts. Look for a parcel service (not DPD!) that matches the quality of your great wines.

Problem with the packaging and protection of the package (6 bottles in a wooden crate). Bottles not immobilized in the crate moved during transport to the point of breaking the stapled wooden lid, giving even more wobble and impact between bottles. A real shame.

Disappointed with the commercial relationship

My order has still not arrived

One of the cases was broken.

Late delivery. No customer service.

the wine is good but the expensive packaging is scratched

Perfect site but delivery in two separate parcels (without prior information). Not serious but not ideal.