The online store GILI'S excels in delivering high-quality products, with many customers highlighting the beautiful designs and superior craftsmanship of items such as swimsuits and shirts. Fast delivery is consistently praised, with numerous reviews noting that orders arrive promptly and in well-packaged condition, enhancing the overall shopping experience. Customer service stands out for its responsiveness and effectiveness, with shoppers appreciating tailored solutions when needed.
I ordered the Trawangan Light Navy Azulejos and it came fast but.. while I was expecting it to be as shown on the site it came with a blue cord instead of yellow :(
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 26/07/2023
Terrible customer service. No way to contact them by phone, only by email with a 48-hour response time. I paid for a 24-hour delivery which was only received after 3 days. As I was leaving the location (hence the choice of 24-hour delivery), I couldn't receive my package. Disparaging response (by email) from Emma, customer service, who wanted to remind me that Gili did everything possible. I dream. Gili did nothing extraordinary except take my order and my money. The responsibility for the delay of your carrier is yours because the contract is with you. In any case, it is certainly not mine. Learn the meaning of the words 'customer service'.
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 26/07/2023
Order placed on July 26, 2023. Still no order received on August 3, 2023... thank you Chronopost... end of vacation Saturday... What to do if the package is not picked up?
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 09/07/2023
15 days after the order, no trace of the product and a customer service that is absent!!! Charged in 24 hours then nothing. Don't buy anything on this site, you will waste your time and money!!!
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 15/07/2023
An adjustable size at the back would be better to adapt to different body shapes.
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 19/06/2023
Super quality but very expensive from Switzerland, customs fees were not included in the price and come later without counting the exorbitant return fees. Too bad because the quality is there!
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 12/06/2023
I sent several emails regarding the order delay, I received a response three days later... I paid for express delivery with no offer of reimbursement. 250€ for three swimsuits, I expected much better customer service.
Translated reviews
Response from GILI’S
Hello Madam, We are sorry to see that you left an unfavorable rating regarding our customer service. We received an email from you on June 19 around 12:00 PM, and we replied on June 20 before 12:00 PM, that is 24 hours later. Regarding the shipping fees, they were free on your order, otherwise we would have obviously refunded them. We invite you to contact our customer service again to benefit from a credit on your next order. Best regards, Emma from Gili's
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 17/06/2023
I hadn't seen the promo code indicated at the top of the site. However, the amount ordered allowed me to benefit from the PROMO code. It seems to me that the site should have mentioned it automatically in my order. I then sent an email to report my oversight. I received no response and did not receive the gift with my order shipment. I found the quality of the ordered shorts mediocre for the price asked. For the rest, I haven't worn it yet so I'm waiting to use it before commenting.
Translated reviews
Response from GILI’S
Hello Sir, Please excuse us for the inconvenience caused, unfortunately, without adding the code SUNSCREEN at the time of order validation, it was not possible to benefit from the proposed gift. Indeed, given the summer period and the large number of orders, it is impossible for our preparers to handle cases individually and check the amounts of orders to add - or not - the gift offered on our site. That is why we had clearly mentioned the conditions for obtaining it on the banner at the header of our site. Regarding the complaint you sent, we are sorry but we have not received anything. Did you write to [email protected]? I recommend it because our advisor can offer to send you the sunscreen you were waiting for. We hope you will like the swim shorts, it has been one of our best-sellers for several years :). Wishing you a nice afternoon, Best regards, Emma
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/06/2023
Hello, I ordered 4 men's swimsuits, two in L and two in XXL, the latter two are too small, I returned them, I find it really unfortunate that the shipping costs are at our expense! Moreover, I had benefited from a promo code for this order, so I hesitate to reorder these two swimsuits in the next size up because I no longer benefit from this promo code and I'm afraid I will have to return them again at my expense if the size does not fit!!
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 08/04/2023
Package does not match the order
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 12/01/2022
Fluid
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 17/08/2021
the speed of delivery is just incredible! I had previously bought in-store: it’s almost as fast
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 03/08/2021
Fast delivery. Efficient and friendly customer service.
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 23/06/2021
The model received is beautiful but does not match the color ordered.
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 21/06/2021
Order arrived quickly and well packaged. However, the exchange process (sending an email to get a return slip) or refund (sending the swimsuit at my expense) is much more complicated than on other sites, especially since the minimum purchase price is quite high compared to others.
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 17/05/2021
Package arrived late. As for the model, it is different from the one ordered, it was presented with a colored band under the bust, and I received it without. The size is good, however.
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 20/04/2021
Order arrived quickly and great collection, however managing returns is not easy.
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 29/01/2021
Nice range but no good return policy for returning items that don't fit, the costs remain our responsibility, I find that a bit limited considering the price of the items.
Translated reviews
We use cookies for audience measurement and improving user experience.
English 