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C
Rating: 4 out of 5
Very satisfied
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Customer reviews of GILI’S
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 995 published reviews
Summary of reviews
The online store GILI'S excels in delivering high-quality products, with many customers highlighting the beautiful designs and superior craftsmanship of items such as swimsuits and shirts. Fast delivery is consistently praised, with numerous reviews noting that orders arrive promptly and in well-packaged condition, enhancing the overall shopping experience. Customer service stands out for its responsiveness and effectiveness, with shoppers appreciating tailored solutions when needed.
Reviews 1 and 4 stars
Reset filtersM
Rating: 1 out of 5
Very disappointed, my order arrived two days late even though I chose the express option.
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Response from GILI’S
Hello Marie,
We are sincerely sorry to hear that your order did not arrive on time. Our warehouse did ship the package on time, but it seems that the carrier TNT had a bit of a delay. Please do not hesitate to contact us.
Best regards,
The GILI'S team
We are sincerely sorry to hear that your order did not arrive on time. Our warehouse did ship the package on time, but it seems that the carrier TNT had a bit of a delay. Please do not hesitate to contact us.
Best regards,
The GILI'S team
J
Rating: 4 out of 5
Perfect product
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H
Rating: 4 out of 5
Very nice style Very nice fabrics I love it
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L
Rating: 4 out of 5
Order conforms to our expectations, fast delivery, nothing to report
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M
Rating: 4 out of 5
Hello, I received my package but I returned it because I didn't like the color. I am waiting for the refund to place a new order Return on 18/06/26
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L
Rating: 4 out of 5
very satisfied
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C
Rating: 4 out of 5
Shirts perfectly well packaged; size corresponds very well to the recommendations. A bit expensive but there is quality. Very fast delivery time.
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C
Rating: 4 out of 5
My husband's swim shorts are great, however I liked the Isaure swimsuit less, too thick and classic for my taste, plus the cut wasn't for me and I found it to be small.
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P
Rating: 1 out of 5
Im dissapointed with towel and pareo seems cheap bjt costed a lot..Classic trade these days..Good Luck with your business case and Bye!
S
Rating: 1 out of 5
Non-existent customer service and after-sales. Wrong order sent. FedEx is asking me to pay taxes which was not clear at all at the time of sale. Only bad surprises.
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C
Rating: 4 out of 5
One in three articles does not quite match the description. Otherwise very good!
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Response from GILI’S
Hello Madam,
Thank you for your comment, could you please specify which products do not conform to the descriptions?
Thank you in advance,
Best regards
Camille
Thank you for your comment, could you please specify which products do not conform to the descriptions?
Thank you in advance,
Best regards
Camille
T
Rating: 4 out of 5
Good
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B
Rating: 1 out of 5
I ordered on the site but there is no home delivery... I have to go to the store to pick up my package...
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Response from GILI’S
Hello Sir,
We are sincerely sorry but we do offer standard or express home delivery, as well as delivery to a Pickup Point.
Perhaps you clicked too quickly on the store delivery option?
In any case, do not hesitate to contact our customer service at [email protected] if you have any doubts about your purchase!
Best regards
Camille
GILI'S
We are sincerely sorry but we do offer standard or express home delivery, as well as delivery to a Pickup Point.
Perhaps you clicked too quickly on the store delivery option?
In any case, do not hesitate to contact our customer service at [email protected] if you have any doubts about your purchase!
Best regards
Camille
GILI'S
S
Rating: 1 out of 5
I didn’t receive my package, it bounced back from delivery and no update received for almost a week!
T
Rating: 4 out of 5
The order matched my expectations perfectly. The delivery day could have been more precise (announced on Friday then Tuesday to finally be delivered the day before (Monday))
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N
Rating: 4 out of 5
Very nice purchase!
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C
Rating: 4 out of 5
Good experience because once we manage to validate the cart everything goes smoothly (validation, order, tracking, delivery speed, ...). However, on the days I tried to order, the site was as slow as the 80s. I attribute this to a technical problem.
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D
Rating: 1 out of 5
Sizes are too small, reimbursement is not 100% after returning goods (new conditions with label)
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A
Rating: 1 out of 5
I placed an order on July 16, 2025. Today is July 29, 2025, and I have no news regarding the preparation and delivery of my item. Lack of seriousness considering the prices of the products.
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T
Rating: 4 out of 5
Nothing
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L
Rating: 1 out of 5
Customer service not up to par. No tax refund, no product return when ordering on the website. Really very disappointed.
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J
Rating: 1 out of 5
Products too small and not my size
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V
Rating: 4 out of 5
Good quality swimsuit - neat finish and not transparent when wet despite the white fabric
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P
Rating: 4 out of 5
Very happy with my purchase. Elegant swimsuit and pleasant to wear.
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P
Rating: 4 out of 5
I am very satisfied with the purchased item. I am impressed by the responsiveness of the customer service who managed to take my request into account at the last moment. However, the carrier you chose ruined my Father's Day. You guaranteed delivery in 24 hours, with increased shipping costs. I trusted you... And the delivery did not take place... Father's Day went by without a gift. Too bad. Everything else was perfect!
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B
Rating: 1 out of 5
The swimsuit has arrived but the inner panty has been put on backwards - I will therefore have to take it to a seamstress to correct this flaw. Incomprehensible to me.
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S
Rating: 4 out of 5
Very good quality swimsuit. However, I had ordered two swimsuits and two gift packages and I only received one gift package. The package was supposed to be delivered before Father's Day but it was delivered the following Monday. You need to account for an extra day for reception. Otherwise, regarding customer service, the phone answers immediately which is very rare. Size is very good (according to my dad for whom the swimsuit was intended)
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G
Rating: 4 out of 5
In line with my expectations
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S
Rating: 4 out of 5
Elegant and very comfortable swimsuit Secure reception
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D
Rating: 1 out of 5
Chronopost delivered my package to another city, it's outrageous to pay for a shipment and take 1 hour to get your package 72 hours before Father's Day knowing that the delivery was delayed and that there were other pickup points available in my village!
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L
Rating: 4 out of 5
I would have liked to be able to exchange the products (size) instead of a refund... be careful, the fit of the XXL cotton gauze has changed in two years
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W
Rating: 1 out of 5
Love the brand and the swimwear but the delivery process is completely unreliable. Disappointing!
C
Rating: 1 out of 5
The ordered size was XS and I was delivered in XL.
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L
Rating: 4 out of 5
flawless
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O
Rating: 4 out of 5
very clear and easy to use
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L
Rating: 4 out of 5
I love your products and very happy with the quick and efficient service but Please communicate in English!!!!!
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G
Rating: 4 out of 5
It's a shame that some products never come back in stock.
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Response from GILI’S
Hello Guillaume, Thank you for your message. We try to renew our range every year to bring you new items but we still keep many models in our permanent collection. Please feel free to write to our customer service as the product you desire may be available in one of our stores!? Have a great day, Best regards, The GILI'S team
D
Rating: 4 out of 5
Very nice with this retro style
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M
Rating: 4 out of 5
Good
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