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C
Rating: 4 out of 5
Very satisfied
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Customer reviews of GILI’S
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 995 published reviews
Summary of reviews
The online store GILI'S excels in delivering high-quality products, with many customers highlighting the beautiful designs and superior craftsmanship of items such as swimsuits and shirts. Fast delivery is consistently praised, with numerous reviews noting that orders arrive promptly and in well-packaged condition, enhancing the overall shopping experience. Customer service stands out for its responsiveness and effectiveness, with shoppers appreciating tailored solutions when needed.
Reviews 3 and 4 stars
Reset filtersJ
Rating: 4 out of 5
Perfect product
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H
Rating: 4 out of 5
Very nice style Very nice fabrics I love it
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L
Rating: 4 out of 5
Order conforms to our expectations, fast delivery, nothing to report
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M
Rating: 4 out of 5
Hello, I received my package but I returned it because I didn't like the color. I am waiting for the refund to place a new order Return on 18/06/26
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L
Rating: 4 out of 5
very satisfied
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C
Rating: 4 out of 5
Shirts perfectly well packaged; size corresponds very well to the recommendations. A bit expensive but there is quality. Very fast delivery time.
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C
Rating: 4 out of 5
My husband's swim shorts are great, however I liked the Isaure swimsuit less, too thick and classic for my taste, plus the cut wasn't for me and I found it to be small.
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C
Rating: 4 out of 5
One in three articles does not quite match the description. Otherwise very good!
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Response from GILI’S
Hello Madam,
Thank you for your comment, could you please specify which products do not conform to the descriptions?
Thank you in advance,
Best regards
Camille
Thank you for your comment, could you please specify which products do not conform to the descriptions?
Thank you in advance,
Best regards
Camille
T
Rating: 4 out of 5
Good
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C
Rating: 3 out of 5
The swimsuits are beautiful but I really regret the misleading advertising with the presentation of the product in a very nice box that actually doesn't exist!! So, disappointment upon receiving the items even though the shorts are really nice.
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T
Rating: 4 out of 5
The order matched my expectations perfectly. The delivery day could have been more precise (announced on Friday then Tuesday to finally be delivered the day before (Monday))
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N
Rating: 4 out of 5
Very nice purchase!
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C
Rating: 4 out of 5
Good experience because once we manage to validate the cart everything goes smoothly (validation, order, tracking, delivery speed, ...). However, on the days I tried to order, the site was as slow as the 80s. I attribute this to a technical problem.
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A
Rating: 3 out of 5
There is a missing topstitch at the neckline of the swimsuit and around the entire edge. As a result, the lining protrudes from the initial fabric. It is not elegant. Given the price of the swimsuit, it requires more structure. The fabric is nice.
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J
Rating: 3 out of 5
Very poorly built website. Everything to sell and they hide everything that allows for exchanges or refunds.
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T
Rating: 4 out of 5
Nothing
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B
Rating: 3 out of 5
Good quality but really too small. Too bad
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P
Rating: 3 out of 5
Purchase and delivery very fast, super beautiful and very comfortable swimsuit, however I thought that with every purchase, a pouch to store the wet one was included and I didn't receive one... it's a shame considering the price of the swimsuit
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Response from GILI’S
Hello Pierre,
Thank you for your message and your feedback! You are not mistaken, a pouch is indeed offered with every swimsuit purchase, so it was an oversight on our part.
Could you please contact our customer service so we can send you one?
Have a great day,
See you soon
Marine from the GILI'S team
Thank you for your message and your feedback! You are not mistaken, a pouch is indeed offered with every swimsuit purchase, so it was an oversight on our part.
Could you please contact our customer service so we can send you one?
Have a great day,
See you soon
Marine from the GILI'S team
V
Rating: 4 out of 5
Good quality swimsuit - neat finish and not transparent when wet despite the white fabric
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P
Rating: 4 out of 5
Very happy with my purchase. Elegant swimsuit and pleasant to wear.
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P
Rating: 4 out of 5
I am very satisfied with the purchased item. I am impressed by the responsiveness of the customer service who managed to take my request into account at the last moment. However, the carrier you chose ruined my Father's Day. You guaranteed delivery in 24 hours, with increased shipping costs. I trusted you... And the delivery did not take place... Father's Day went by without a gift. Too bad. Everything else was perfect!
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S
Rating: 4 out of 5
Very good quality swimsuit. However, I had ordered two swimsuits and two gift packages and I only received one gift package. The package was supposed to be delivered before Father's Day but it was delivered the following Monday. You need to account for an extra day for reception. Otherwise, regarding customer service, the phone answers immediately which is very rare. Size is very good (according to my dad for whom the swimsuit was intended)
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G
Rating: 4 out of 5
In line with my expectations
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S
Rating: 4 out of 5
Elegant and very comfortable swimsuit Secure reception
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L
Rating: 4 out of 5
I would have liked to be able to exchange the products (size) instead of a refund... be careful, the fit of the XXL cotton gauze has changed in two years
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L
Rating: 3 out of 5
A rather unwelcoming reception at the agency... to make us pay for having purchased online? Too bad
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C
Rating: 3 out of 5
Change of pickup point change of pickup point without warning or offering another choice!! So it was me who managed this constraint.
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Response from GILI’S
Hello,
We sincerely apologize for the inconvenience related to the change of Pickup Point.
Unfortunately, we do not have the ability to intervene in this kind of situation because once the package is shipped, it is in the hands of the carrier...and the delivery person.
It is possible that the Pickup Point was closed at the time of delivery of your package, or that it refused the wave of packages because it already had too many! The delivery person must have found another Pickup Point, which is why you had to move.
We hope you understand that the situation is independent of our will.
We hope you will be satisfied with your products :)
Have a very good day,
The GILI'S team
We sincerely apologize for the inconvenience related to the change of Pickup Point.
Unfortunately, we do not have the ability to intervene in this kind of situation because once the package is shipped, it is in the hands of the carrier...and the delivery person.
It is possible that the Pickup Point was closed at the time of delivery of your package, or that it refused the wave of packages because it already had too many! The delivery person must have found another Pickup Point, which is why you had to move.
We hope you understand that the situation is independent of our will.
We hope you will be satisfied with your products :)
Have a very good day,
The GILI'S team
L
Rating: 4 out of 5
flawless
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M
Rating: 3 out of 5
difficulties with your Client Service
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Response from GILI’S
Hi Michael, we are sorry for the inconvenience. Our Customer service had replied to your email, have you checked your spams ?
F
Rating: 3 out of 5
The swimsuit is good The shirt is of very average quality and rather plain compared to the price
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O
Rating: 4 out of 5
very clear and easy to use
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L
Rating: 4 out of 5
I love your products and very happy with the quick and efficient service but Please communicate in English!!!!!
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G
Rating: 4 out of 5
It's a shame that some products never come back in stock.
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Response from GILI’S
Hello Guillaume, Thank you for your message. We try to renew our range every year to bring you new items but we still keep many models in our permanent collection. Please feel free to write to our customer service as the product you desire may be available in one of our stores!? Have a great day, Best regards, The GILI'S team
D
Rating: 4 out of 5
Very nice with this retro style
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M
Rating: 4 out of 5
Good
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S
Rating: 3 out of 5
A small box is missing to store the swimsuit and make it a gift.
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Response from GILI’S
Hello Sylvie. Thank you for your feedback. We offer pouches for purchase when you complete your cart! Also, all our swimsuits come with a navy blue pouch... which can serve as gift wrapping! Have a great day and happy new year 2025 The GILI'S team
J
Rating: 4 out of 5
Very good
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S
Rating: 4 out of 5
Beautiful site, easy navigation, however the colors of the photos do not always match reality. Horrible delivery but Gilis is not responsible. Mix-up with delivery error, package not delivered then very long wait.
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I
Rating: 3 out of 5
In the size guide for women's one-piece swimsuits, you recommend for a woman of 168 cm with a B cup, size 36. That's 3x too small. A size 40/42 would be needed. To be reviewed.
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