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B
Rating: 4 out of 5
Delivery a bit delayed but good contact to track the package and provide necessary information.
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Customer reviews of GILI’S
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 995 published reviews
Summary of reviews
The online store GILI'S excels in delivering high-quality products, with many customers highlighting the beautiful designs and superior craftsmanship of items such as swimsuits and shirts. Fast delivery is consistently praised, with numerous reviews noting that orders arrive promptly and in well-packaged condition, enhancing the overall shopping experience. Customer service stands out for its responsiveness and effectiveness, with shoppers appreciating tailored solutions when needed.
Reviews 3 and 4 stars
Reset filtersM
Rating: 4 out of 5
Pleasant site to browse, wide range of products, too bad the sizes stop at 3XL.
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O
Rating: 3 out of 5
Package opened before I picked it up...
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B
Rating: 4 out of 5
Very clear and attractive website.
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J
Rating: 4 out of 5
I am surprised that on the first day of sales, many sizes were already missing on the discounted products. Moreover, I find it unfortunate that for a swimsuit costing €110, delivery is charged, even to a pickup point... On the other hand, the packaging is perfect.
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C
Rating: 4 out of 5
Very good product and of very good quality with a caveat regarding the size. The swimsuit runs small compared to a similar size.
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N
Rating: 3 out of 5
The delivery tracking is very approximate once the package is shipped. 24 hours for preparation and shipping in store then nothing computerized even for receipt.
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E
Rating: 4 out of 5
Good but disappointed with the cut of the blue shirt.
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C
Rating: 3 out of 5
No gift wrapping... for a Father's Day package it's a shame!
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J
Rating: 4 out of 5
The size is normal. Light material, should dry quickly (haven't bathed with it yet). Chronopost delivery not fast.
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A
Rating: 4 out of 5
Despite using the guide to find my size, upon receipt, the swim shorts were too big. I decided to return it because the model is a bit large, the return service is quick, but the refund is slow, taking between 14 and 30 days.
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B
Rating: 4 out of 5
Site usage correct. Gift arrived well and appreciated.
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M
Rating: 4 out of 5
Everything is perfect.
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F
Rating: 4 out of 5
Navigation okay. Delivery okay. A bit disappointed with the order, see below.
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A
Rating: 3 out of 5
Very good quality swimsuits, also very well cut. The website is difficult to navigate from a mobile phone.
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A
Rating: 4 out of 5
You mistakenly added a 'Sir Alex' swimsuit in navy blue in XL to my package when I did not order that. Unfortunately, I cannot return it since I am in Côte D'Ivoire and it's complicated from here. Otherwise, I am quite satisfied with the order. Thank you.
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D
Rating: 3 out of 5
Navigation on the page is not always clear. Using the back button on the phone loses the item that was just viewed and the user has to search everything again. However, the speed of execution and shipping compensates for this flaw. The beauty of the collection as well. It would also be good to offer models of more age ranges not necessarily coming out of a gym. This would allow for a better approach to D&I.
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M
Rating: 3 out of 5
5* for the swimsuit, but only 3* for the packaging.
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P
Rating: 4 out of 5
Very well managed regarding the products up to delivery.
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A
Rating: 3 out of 5
The swimsuit is too small and I can't exchange it under the same conditions.
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P
Rating: 3 out of 5
A quality brand. I regret the few quick-drying models and the quality of the transport bag is quite mediocre compared to those at the beginning.
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A
Rating: 3 out of 5
Good.
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N
Rating: 4 out of 5
Fast delivery and in accordance with the announced description... Nothing to report.
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M
Rating: 4 out of 5
Good site but lacks many sizes.
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N
Rating: 4 out of 5
Order arrived as expected.
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S
Rating: 4 out of 5
Very disappointing experience: the shirt appeared beige on the site and was actually yellow.
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A
Rating: 3 out of 5
Super quality of swim shorts. I highly recommend.
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A
Rating: 3 out of 5
I find that buying a women's swimsuit is not clear enough. I ended up buying the bottom twice and upon receipt, I bought the top.
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A
Rating: 3 out of 5
I ordered the Trawangan Light Navy Azulejos and it came fast but.. while I was expecting it to be as shown on the site it came with a blue cord instead of yellow :(
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A
Rating: 4 out of 5
The swimsuit is great. However, I paid for express delivery and it was delivered 24 hours late.
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A
Rating: 4 out of 5
Great swimsuit but the support mesh could be irritating.
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A
Rating: 4 out of 5
Clear and readable site, maybe a lack of precision on remaining stock.
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A
Rating: 4 out of 5
Very good products, victims of their success so often out of stock.
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A
Rating: 3 out of 5
An adjustable size at the back would be better to adapt to different body shapes.
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A
Rating: 4 out of 5
Very pleasant material except for one strap sewn the wrong way, it's a shame!
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A
Rating: 3 out of 5
Super quality but very expensive from Switzerland, customs fees were not included in the price and come later without counting the exorbitant return fees. Too bad because the quality is there!
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A
Rating: 3 out of 5
I hadn't seen the promo code indicated at the top of the site. However, the amount ordered allowed me to benefit from the PROMO code. It seems to me that the site should have mentioned it automatically in my order. I then sent an email to report my oversight. I received no response and did not receive the gift with my order shipment. I found the quality of the ordered shorts mediocre for the price asked. For the rest, I haven't worn it yet so I'm waiting to use it before commenting.
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Response from GILI’S
Hello Sir, Please excuse us for the inconvenience caused, unfortunately, without adding the code SUNSCREEN at the time of order validation, it was not possible to benefit from the proposed gift. Indeed, given the summer period and the large number of orders, it is impossible for our preparers to handle cases individually and check the amounts of orders to add - or not - the gift offered on our site. That is why we had clearly mentioned the conditions for obtaining it on the banner at the header of our site. Regarding the complaint you sent, we are sorry but we have not received anything. Did you write to [email protected]? I recommend it because our advisor can offer to send you the sunscreen you were waiting for. We hope you will like the swim shorts, it has been one of our best-sellers for several years :). Wishing you a nice afternoon, Best regards, Emma
A
Rating: 4 out of 5
I am very happy with the delivery and the product is of great quality. However, I had to return the 2 products because the size guide clearly misled me regarding the shirt and shorts.
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A
Rating: 4 out of 5
Good quality, a modern and trendy style
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A
Rating: 4 out of 5
Very very good finish and careful packaging. Responsive staff when contacted. The price remains quite high and I don't understand why the same size of embroidery is more expensive on two shorts of different sizes (10 and 15 euros). In principle, I find this petty. But the embroidery of the name looks very good.
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