/10
★★★★★
based on 566 reviews published
★★★★★
based on 566 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I don't want to speak in general, but regarding large sizes, avoid this site at all costs. I ordered a 4XL swimsuit and frankly it's barely an XL, I compared it with several other brands, no comparison.
Jérémy J.
purchased on 13/07/2024
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Answer from GILI’S
Hello Sir, We are sincerely sorry if the swim shorts you ordered are too small. Being from an old collection, it is possible that this model runs small, we should have noted this in the product description. Our customer service informed you of this error by email and offered you an exchange with another model a few days ago. We hope you have seen this message. Please know that we have reviewed all sizes of our recent collections and that all our current models comply with market standards. We remain at your disposal to discuss with you and find the best solution to satisfy you. Best regards, The GILI'S team.
1
/5
★☆☆☆☆
I still haven't received my order.
Charif H.
purchased on 20/06/2024
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1
/5
★☆☆☆☆
Avoid, they are thieves and scammers. I bought a swimsuit for 125 euros embroidered (Daddy cool) for Father's Day. The size did not fit. I really had a hard time searching and finding the return procedure. It cost me money on one hand and on the other hand I received an email a few days later informing me that the item would be returned to me because embroidered items are neither exchangeable nor refundable. This is not specified anywhere on their site. I simulated a purchase of the swimsuit with embroidery option because I thought I might have missed the info, but it is not mentioned at any point in the procedure. Given the prices, I thought embroidered items could be exchanged. I am very disappointed. An honest company would not do this kind of thing or would inform their customers clearly and precisely.
Fanny R.
purchased on 11/06/2024
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1
/5
★☆☆☆☆
Order not delivered and no response from customer service.
David C.
purchased on 27/04/2024
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Answer from GILI’S
Hello David, Thank you for your feedback and your purchase. We replied to your message on 14/05. We inquired with our logistics provider and the delivery delay was due to the holidays and long weekends we had in early May as we explained to you. You received your order on 16/05 at the pickup point. We apologize once again for this inconvenience. Wishing you a very good day! The Gili's team.
1
/5
★☆☆☆☆
Hello Anne-Laure, We are sorry, the shirt is indeed yellow and white. The information was initially provided in the product sheet, we regret that you did not have this information before finalizing your purchase. In case of a complaint, please feel free to contact our customer service beforehand so that we can discuss the product(s) that did not meet your expectations 🙂 Wishing you a very good day! The Gili's team.
Acheteur Vérifié
purchased on 24/09/2023
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Answer from GILI’S
Order received on time. The product matches the photo. Nice cut and good quality.
1
/5
★☆☆☆☆
Terrible customer service. No way to contact them by phone, only by email with a 48-hour response time. I paid for a 24-hour delivery which was only received after 3 days. As I was leaving the location (hence the choice of 24-hour delivery), I couldn't receive my package. Disparaging response (by email) from Emma, customer service, who wanted to remind me that Gili did everything possible. I dream. Gili did nothing extraordinary except take my order and my money. The responsibility for the delay of your carrier is yours because the contract is with you. In any case, it is certainly not mine. Learn the meaning of the words 'customer service'.
Acheteur Vérifié
purchased on 26/07/2023
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1
/5
★☆☆☆☆
Order placed on July 26, 2023. Still no order received on August 3, 2023... thank you Chronopost... end of vacation Saturday... What to do if the package is not picked up?
Acheteur Vérifié
purchased on 26/07/2023
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1
/5
★☆☆☆☆
15 days after the order, no trace of the product and a customer service that is absent!!! Charged in 24 hours then nothing. Don't buy anything on this site, you will waste your time and money!!!
Acheteur Vérifié
purchased on 09/07/2023
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1
/5
★☆☆☆☆
Lost package... And Gili's has gone silent...
Acheteur Vérifié
purchased on 26/06/2023
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1
/5
★☆☆☆☆
I sent several emails regarding the order delay, I received a response three days later... I paid for express delivery with no offer of reimbursement. 250€ for three swimsuits, I expected much better customer service.
Acheteur Vérifié
purchased on 12/06/2023
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Answer from GILI’S
Hello Madam, We are sorry to see that you left an unfavorable rating regarding our customer service. We received an email from you on June 19 around 12:00 PM, and we replied on June 20 before 12:00 PM, that is 24 hours later. Regarding the shipping fees, they were free on your order, otherwise we would have obviously refunded them. We invite you to contact our customer service again to benefit from a credit on your next order. Best regards, Emma from Gili's
1
/5
★☆☆☆☆
Package does not match the order
Acheteur Vérifié
purchased on 08/04/2023
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1
/5
★☆☆☆☆
Fluid
Acheteur Vérifié
purchased on 12/01/2022
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