/10
★★★★★
based on 566 reviews published
★★★★★
based on 566 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Difficulties with your Client Service
Michael H.
purchased on 02/04/2025
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Answer from GILI’S
Hi Michael, we are sorry for the inconvenience. Our Customer service had replied to your email, have you checked your spams ?
3
/5
★★★☆☆
The swimsuit is good The shirt is of very average quality and rather plain compared to the price
Fariborz F.
purchased on 09/03/2025
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2
/5
★★☆☆☆
Sorry but the product is still not available
Philippe K.
purchased on 10/01/2025
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Answer from GILI’S
Hello Sir, We are sorry for this delivery problem related to Chronopost. This is beyond our control. Best regards, Claire
3
/5
★★★☆☆
A small box is missing to store the swimsuit and make it a gift.
Sylvie B.
purchased on 10/12/2024
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Answer from GILI’S
Hello Sylvie. Thank you for your feedback. We offer pouches for purchase when you complete your cart! Also, all our swimsuits come with a navy blue pouch... which can serve as gift wrapping! Have a great day and happy new year 2025 The GILI'S team
3
/5
★★★☆☆
In the size guide for women's one-piece swimsuits, you recommend for a woman of 168 cm with a B cup, size 36. That's 3x too small. A size 40/42 would be needed. To be reviewed.
Isabelle V.
purchased on 21/10/2024
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2
/5
★★☆☆☆
Quality to be confirmed over time. To be hoped for given the price. The fluorescent yellow cords, even if they are emblematic of the brand, sometimes clash with the sobriety of the main color. Product return not free. The refund took more than a month after I requested it.
Cedric F.
purchased on 17/07/2024
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3
/5
★★★☆☆
Package opened before I picked it up...
Ophelie C.
purchased on 22/07/2024
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2
/5
★★☆☆☆
Cost loss in case of a return, 6 euros for me...
Stephane M.
purchased on 08/07/2024
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3
/5
★★★☆☆
The delivery tracking is very approximate once the package is shipped. 24 hours for preparation and shipping in store then nothing computerized even for receipt.
Nicolas M.
purchased on 04/07/2024
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3
/5
★★★☆☆
No gift wrapping... for a Father's Day package it's a shame!
Chloé W.
purchased on 08/06/2024
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2
/5
★★☆☆☆
Error in my order since you did not deliver the right product. Difficult to return because: - very unclear internet procedure. - very complicated to find a phone number to contact an operator. Moreover, during a previous order, the color of the swimsuit photo on your site was very different from your shipment. You are really not ready for online sales. Huge progress to be made, especially in customer service. Don't forget that you need to satisfy CUSTOMERS. Hoping that with all my troubles, I will be entitled to a REAL commercial gesture because... your products are pretty and I appreciate them.
Philippe G.
purchased on 02/06/2024
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Answer from GILI’S
Dear Mr. Gourier, Thank you for your message and we sincerely apologize for the inconvenience caused. We recently encountered issues within our warehouse, which led to several delivery errors. We understand your frustration and are actively working to improve this service. Regarding the return procedure, we are doing our best to make it as clear as possible. All necessary information is available in the
3
/5
★★★☆☆
Very good quality swimsuits, also very well cut. The website is difficult to navigate from a mobile phone.
Albin C.
purchased on 06/05/2024
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3
/5
★★★☆☆
Navigation on the page is not always clear. Using the back button on the phone loses the item that was just viewed and the user has to search everything again. However, the speed of execution and shipping compensates for this flaw. The beauty of the collection as well. It would also be good to offer models of more age ranges not necessarily coming out of a gym. This would allow for a better approach to D&I.
David J.
purchased on 15/04/2024
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3
/5
★★★☆☆
5* for the swimsuit, but only 3* for the packaging.
Marie K.
purchased on 09/04/2024
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2
/5
★★☆☆☆
I tried to cancel my order a few minutes after paying. It must have been 10 am. I was told it was not possible because my order had been prepared early that morning....
Alexandre C.
purchased on 29/03/2024
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Answer from GILI’S
Hello Alexandre, We are sorry we could not respond to your request. Indeed, as we replied to you, it was unfortunately not possible. Our warehouse starts processing orders early in the morning and, due to the volume of orders, it then becomes impossible to search for a specific order once it is ready to be shipped. We do our best to respond to this type of request, but sometimes we cannot achieve it, as was the case this time. We hope you were satisfied with your subsequent orders! We wish you a good day. The Gili's team.
2
/5
★★☆☆☆
Endless wait to receive the product. The site states delivery times of 3-4 days and after 10 working days I still haven't received anything. Absolutely disappointed with the purchase, I expressed my discontent and they didn't even offer to refund the shipping costs of €12.
Angelica T.
purchased on 21/03/2024
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Answer from GILI’S
Hello Angelica, Thank you for your review and your purchase. We have talked on our customer service and your parcel was blocked several days which delayed your delivery. As we explained to you during our discussions, we understand your dissatisfaction, which is why we have refunded your delivery costs. Following our exchanges, you wished to change this notice, this is impossible but we invite you to publish another one. We wish you a good day, Gili's Team.
3
/5
★★★☆☆
The swimsuit is too small and I can't exchange it under the same conditions.
Anne D.
purchased on 04/02/2024
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3
/5
★★★☆☆
A quality brand. I regret the few quick-drying models and the quality of the transport bag is quite mediocre compared to those at the beginning.
Patrick B.
purchased on 24/01/2024
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3
/5
★★★☆☆
Good.
Annick P.
purchased on 23/01/2024
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2
/5
★★☆☆☆
Hello Frédéric, Thank you for your review and for your purchase. The bad weather related to the cold, as well as the protests in recent weeks, unfortunately caused blockages on French roads, leading to disruptions with several carriers, including TNT, which impacted the delivery of your package. We understand your frustration and sincerely apologize for the inconvenience caused. We remain at your disposal for any further information, and we wish you a very good day! The Gili's team.
Frédéric R.
purchased on 15/01/2024
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Answer from GILI’S
Just perfect as with every order.
3
/5
★★★☆☆
Super quality of swim shorts. I highly recommend.
Acheteur Vérifié
purchased on 09/09/2023
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3
/5
★★★☆☆
I find that buying a women's swimsuit is not clear enough. I ended up buying the bottom twice and upon receipt, I bought the top.
Acheteur Vérifié
purchased on 10/08/2023
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3
/5
★★★☆☆
Acheteur Vérifié
purchased on 24/07/2023
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2
/5
★★☆☆☆
The 2 swimsuits bought in size S do not fit the same way. I can only wear one, too bad.
Acheteur Vérifié
purchased on 02/08/2023
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3
/5
★★★☆☆
An adjustable size at the back would be better to adapt to different body shapes.
Acheteur Vérifié
purchased on 15/07/2023
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2
/5
★★☆☆☆
I still haven't received my order and no info on the delivery requested in-store!!! How can I get more info please? Thank you.
Acheteur Vérifié
purchased on 11/07/2023
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Answer from GILI’S
Hello Madam, We are sorry for the inconvenience caused by the closure of our warehouse on Friday, July 14 (and the weekend). Your order has been available in our Marais store since yesterday. For any questions regarding an order, we invite you to contact our customer service (you have access to a contact us section on our site: https://www.gilis.com/fr/nous-contacter) or call us at 01 48 04 99 87. Best regards, Emma from Gili's.
3
/5
★★★☆☆
Super quality but very expensive from Switzerland, customs fees were not included in the price and come later without counting the exorbitant return fees. Too bad because the quality is there!
Acheteur Vérifié
purchased on 19/06/2023
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3
/5
★★★☆☆
I hadn't seen the promo code indicated at the top of the site. However, the amount ordered allowed me to benefit from the PROMO code. It seems to me that the site should have mentioned it automatically in my order. I then sent an email to report my oversight. I received no response and did not receive the gift with my order shipment. I found the quality of the ordered shorts mediocre for the price asked. For the rest, I haven't worn it yet so I'm waiting to use it before commenting.
Acheteur Vérifié
purchased on 17/06/2023
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Answer from GILI’S
Hello Sir, Please excuse us for the inconvenience caused, unfortunately, without adding the code SUNSCREEN at the time of order validation, it was not possible to benefit from the proposed gift. Indeed, given the summer period and the large number of orders, it is impossible for our preparers to handle cases individually and check the amounts of orders to add - or not - the gift offered on our site. That is why we had clearly mentioned the conditions for obtaining it on the banner at the header of our site. Regarding the complaint you sent, we are sorry but we have not received anything. Did you write to [email protected]? I recommend it because our advisor can offer to send you the sunscreen you were waiting for. We hope you will like the swim shorts, it has been one of our best-sellers for several years :). Wishing you a nice afternoon, Best regards, Emma
3
/5
★★★☆☆
Hello, I ordered 4 men's swimsuits, two in L and two in XXL, the latter two are too small, I returned them, I find it really unfortunate that the shipping costs are at our expense! Moreover, I had benefited from a promo code for this order, so I hesitate to reorder these two swimsuits in the next size up because I no longer benefit from this promo code and I'm afraid I will have to return them again at my expense if the size does not fit!!
Acheteur Vérifié
purchased on 04/06/2023
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2
/5
★★☆☆☆
The color of the intense blue swimsuit is VERY different between the photo on your website and the actual color. Very disappointing.
Acheteur Vérifié
purchased on 26/05/2023
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