Gperdumesaiguilles Overall rating

9.5/10
★★★★★
based on 1445 published reviews 10 1

Latest neutral customer reviews

3/5
★★★☆☆
Nothing to say about the site, delivery time not respected
3/5
★★★☆☆
Error in my order and late refund
3/5
★★★☆☆
I had found this watch by browsing on google and then impossible to find it directly on your site to order it; I do not know by which means I went, I spent several hours because I really wanted it
3/5
★★★☆☆
Watch sent without instructions and adjustable quite complex to make after research on the internet
3/5
★★★☆☆
A mixed experience with gperdumesaiguilles, nothing to complain about in the ordering phase on the site. I made a mistake with the model and contacted customer service who did what was necessary to take into account my change. Unfortunately there was a supply problem (and I don't blame them, they couldn't help it) and I regret not having been informed proactively by them and apart from my own reminders. In the end, the customer service took the time to call me to let me know that the order had been shipped and it arrived.
3/5
★★★☆☆
Cancellation message that I did not understand...
3/5
★★★☆☆
Good product but I should have received my order within 48 hours and it arrived 8 days later
Answer from Gperdumesaiguilles :
Hello, We are sorry for the delay that was necessary for the post office to deliver to you. We had received your order on November 14th in the late morning and shipped it the same day.

We hope to see you again on our website.

Sincerely Florine Customer Service
2/5
★★☆☆☆
I don't have the announced radio control and therefore no automatic time setting with winter/summer time switch. I have however settled the payment punctually in three times. Moreover the second hand has a slight shift.
Answer from Gperdumesaiguilles :
Sir, You should have contacted us when you received your watch, if you could not get it to work properly. Here is a link to the Pulsar manuals that will tell you how to activate the missing features. https://pulsar.tm.fr/notices.
Sincerely Florine Customer Service
3/5
★★★☆☆
Fast shipping and careful packaging for the watch I ordered. On the other hand, the after-sales service that I requested on the cell phone number indicated on the invoice is ineffective, even after leaving several messages, no one called me back and I had to make do with a YouTube tutorial to adapt the bracelet. Otherwise the product corresponds well to my expectations.
3/5
★★★☆☆
The watch doesn't work. The battery was out... I'm a little disappointed
2/5
★★☆☆☆
Better not to have to deal with the soap.
Answer from Gperdumesaiguilles :
Hello, As we explained to you by email, during the containment period the Post Office delivered only 3 days a week and signed for the customer. These exceptional measures were taken to fight against the spread of the virus and it is not us who decided them. We are sorry that these measures did not suit you and unfortunately we cannot do anything about it.
I wish you a very pleasant day.
Florine GperduMesAiguilles
3/5
★★★☆☆
Watch received very late but it is logical, we were at the beginning of confinement. What is less logical is not to have received an answer to my email when I was trying to know the status of my order.
2/5
★★☆☆☆
Recomposed watch, the bracelet is not original. Disappointed.
3/5
★★★☆☆
The color of the strap (pink) is disappointing compared to the picture (it is a rather dull beige pink) and the material looks like synthetic nubuck.... it is not as qualitative as I expected. But the watch case itself is very nice
3/5
★★★☆☆
I had a problem obtaining a discount code, even though it was advertised on a window that opened automatically. Fortunately, the customer service representative, Ms. i...., went out of her way to get it for me. But once obtained and marked for purchase the amount of discount was lower than the one advertised in the window and the discount decreased again when I went to the payment. Too bad this spoils the fun of the purchase a bit
3/5
★★★☆☆
Because of the strikes the delivery was very long and that's not their fault but the anxiety rising, I sent 2 emails that remained unanswered and several phone messages without response also except the last one where a person told me she was going to reform on the problem she had to contact me NOTHING! I just received the gift for my little girl and I am finally relieved.
2/5
★★☆☆☆
I received my order quickly but incomplete knowing that I would have liked to recommend this site several times. I would like my future orders to go well.
Answer from Gperdumesaiguilles :
Hello, We are sorry that there was a problem in the preparation of your order. Could you please contact us to tell us what is missing from your shipment?
Sincerely Florine Customer Service
2/5
★★☆☆☆
Error in sending the watch 15 days before Christmas
Answer from Gperdumesaiguilles :
Madam, We are sorry that there was an error in the preparation of your order. Could you please tell us a little more about the type of error so that we can provide you with a solution?
Sincerely Florine customer service
2/5
★★☆☆☆
Ordered on 4/12, to this day, December 9, still not received the package, a value of 189 euros, I do not know where it is!
Answer from Gperdumesaiguilles :
Hello, We are sorry for the delivery problems. We have entrusted your package to Chronopost which is usually reliable. Your package was finally delivered to the relay on December 12, 7 days after it was sent. We hope that you have now been able to recover it.

Sincerely Florine customer service
3/5
★★★☆☆
Very satisfied with the product nevertheless in private message on the social networks fb the person who kindly answered me made a mistake on the promotional percentage of course the code never worked alas and very disappointed since the total sum was not the same and so I had to reduce my order apart from that the products received I was totally satisfied